SUMMARY:

• Project management, business system analysis and SOX compliance rules application.
• Drive business solutions, and user requests, into application and operational requirements.
• Strong development and administration in the Oracle / BigMachines CPQ cloud quoting system.
• Light development and administration in the SAP Sales and Distribution modules and Salesforce CRM software.
• Agile software life - cycle development methodologies. Contributor to large scale projects with local, national and global business stakeholders.
• Successful working in fast-paced, international environments. Partner with Executive and technical decision makers to determine systems related integrations and business critical processes.
• Configure-Price-Quote subject matter expert of quote-to-cash processes and solutions.
• Specialist in resolving a wide range of issues in creative ways.

PROFESSIONAL EXPERIENCE:

Confidential, San Mateo, CA

Program Manager

Responsibilities:

• Direct and coordinate the work of others in moving, set-up and display of sellable property.
• Catalogue and evaluate worth of vintage and antique collections and household goods and furnishings.
• Maintain and track data metrics of sales and employee hours.
• Detail and record inventory of sellable estate property.
• Provide information to heirs, attorneys and real estate agents regarding company policies and procedures.
• Recommend what should remain in an estate sale, donated, recycled or disposed.
• Appraise property values, or arrange for detailed appraisals with area specialists.
• Keep accurate records showing the amount and location of property in storage.
• Identify and purchase high margin items for re-sale via the eBay marketplace.
• Pack, ship and track items sold via eBay.
• Sales marketing and advertising via online social media and websites.
• Contracts management.

Confidential, San Jose, CA

Business Systems Analyst

Responsibilities:

• Testing and analyzing of the SalesForce CRM application.
• Recommendations of system improvements
• Global accounts data management and analysis of 10K+ records.
• Identify gaps in global accounts, locations, Geos and sales reps.

Confidential, Palo Alto, CA

Project Manager

Responsibilities:

• Coordinated and implemented all aspects of bringing the Scalable Vital-Beam product to market for internal customers This was the pilot go-to-market product for Quoting, Order booking and Manufacturing Fulfillment.
• Networked with senior personnel to gather project information and specifications.
• Organized cross-functional activities defined timelines and ensured project completion.
• Project consultant to evaluate project needs, tools selection and enhancements for planning and directing implementation efforts.
• Apex data-loader within SalesForce to update and add parts and pricing to global price-books.
• Exercised independent judgment and discretion in solving complex business problems.
• Competently managed a highly visible and business critical project from inception to go live.
• Worked on problems of diverse scope where analysis of data required evaluation of identifiable factors.
• Developed plans and schedules, and delivered progress and status updates on project initiatives.
• Product was introduced and implemented on schedule and with high quality.

Confidential, San Jose, CA

Business Systems Analyst

Responsibilities:

• Liaison between business users, developers and 3rd party software vendors.
• Leader of strategic project management meetings to analyze various business unit requirements.
• Drove user communication and translated requests into application and operational requirements.
• Interviewed users to document business use case requirements to maintain process and data flows.
• Documented requirements via SalesForce incident tracking and the utilization of the Box application to maintain a document repository timeline.
• Support and delivery of sales configuration and contract management solutions.
• Supported sales, services and product management via incident management and issue resolution.
• Evaluated information for delivery of best practice solutions.
• Simplify complex issues by collaborating with developers to establish architectural vision and system enhancements.
• Created and executed test cases to obtain necessary stakeholder agreements and sign-offs.
• Managed User Acceptance Testing (UAT), and test scenario creation, to obtain project sign-offs.
• Identification and prioritization of opportunities systems integration and 3rd party process improvements.
• Enhancement development and ad-hoc updates/fixes to the Oracle/BigMachines CPQ application.

Confidential, South San Francisco, CA

Product Manager - CPQ

Responsibilities:

• Sales Operations global quoting technical support and system administration.
• Managed the Oracle/BigMachines SaaS Configure-Price-Quote application for over 1000 global users.
• End-to-End business solutions implementation and alignment of SAP and BigMachines integrations.
• Primary interface with finance and sales teams on quoting system changes, and enhancements.
• Business user requirements gathering to enhance current, and implement new, CPQ functionality.
• Built, communicated and prioritized business process solutions and upgrades within a global environment. This was accomplished by working with Oracle/BMI, and third party, design and engineering teams to launch new product features.
• Collaborated across business units to ensure successful interaction of CRM, CPQ and ERP systems.
• Managed SalesForce-Oracle/BigMachines parts integrations, maintenance and reports/dashboards.
• Ensured data accuracy of the CPQ SaaS environment and inter-dependent systems.
• Analyzed internal business unit needs relating to testing, documentation and end-user training.
• Performed User Acceptance Testing prior to major production system launches. (UAT)
• Ensured implementation and test designs yielded on-time, reliable and high performing applications.
• Troubleshoot and resolved product issues and answered any product specific questions.
• Documented and translated business requirements/needs into technical solutions. Implemented these solutions to improve system functionality.
• 2013 BigIdeas Conference Presenter - Expert Services, and Renewals implementation.

Confidential, San Carlos, CA

Office Coordinator

Responsibilities:

• Maintained and administered technological applications, programs, and confidential client databases.
• Provided technical support and troubleshooting for PC’s, iPhones and networked printers.
• Conducted application, marketing product and equipment research for broker team data review.
• Transitioned paper dependant programs to eco-friendly electronic systems.
• Creation of time line programs for projects and transactions (full cycle).
• Identified and implemented business needs for software and internet technologies.
• Designed marketing materials and worked with print vendors to finalize documents for distribution.

Confidential, Menlo Park, CA

Program Manager

Responsibilities:

• Programmed and implemented a membership database and reporting system to reduce steps in processing applications and metrics analysis.
• Developed and presented informational and educational health and fitness seminars.
• Researched data for a comprehensive exercise protocol system and hypertension training guide.
• Collaborated with the fitness team to build and implement cardio-vascular fitness incentive programs.
• Maintained reporting requirements for 60+ business critical reports with Microsoft SQL and Crystal Reports applications.