SUMMARY:

• A resourceful, ethical and highly organized Project Manager with several years of managing challenging and multifaceted assignments; employ a results - oriented approach to projects which are conducted in a well-administered and proactive manner.
• Certified Project Management Professional (PMP) with almost 7 years of progressive experience successfully managing end-to-end projects in a well-organized and consistent manner.
• Strong concentration in project planning, scope/schedule/cost management, change management, resource management, process improvement, and performance reporting.
• Core values such as client focus, open communication, management attention, and team spirit.
• Experience managing and implementing Business and Application Development projects using Waterfall and Agile methodologies.
• Strong team collaboration and leadership skills; result-oriented personality aimed towards customer satisfaction.

COMPUTER SKILLS:

MS Project, MS Visio, MS Access, MS Excel, MS PowerPoint, MS Word, QuickBooks

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Pleasanton, CA

Responsibilities:

• Managed the Confidential Application Rationalization Program for Confidential for IT applications impacted by new regional or shared service solutions.
• Assisted regional business in effectively planning and executing the retirement and decommissioning of existing systems and applications.
• Collaborated with the Confidential migration team on data governance policies and re-definition of business rules in order to validate and test the data-migration pre-planning process.
• Ensured new application implementations resulted in retirement of the earmarked systems at the appropriate time, and clinical and business operations were well supported throughout the systems transition period.
• Assisted with realizing financial benefits of retiring systems.

Senior Consultant/Project Manager

Confidential, Vienna, VA

Responsibilities:

• Supervised a project to establish a Federal standard for home loans under the Dodd-Frank Wall Street Reform and Consumer Protection Act ( Confidential ) to ensure that QM criteria as specified under the Act are met by borrowers.
• Ensured compliance with the Dodd-Frank standards for responsible lending and borrower protection such as consumers’ access to credit score disclosure in case of adverse action.
• Collaborated with the Qualified Residential Mortgage (QRM) underwriting team to ensure complete understanding and compliance responsibility for the Confidential in multiple lending areas and for various loan products.
• Reviewed policies and procedures for Commercial Lending portfolio products to ensure basic fundamentals were administered, such as - borrower cash flow analysis/loan to value ratio (LTV)/creditworthiness/collateral/etc.
• Managed an IT Audit project on COBIT 4.1 Compliance of Financial Guaranty Mortgage Corporation’s (FGMC) web applications, while preparing and reviewing Systems and Application Control documentation.
• Interacted with key stakeholders and multiple levels of management to ascertain relevant information, conducted interviews and documented client processes and procedures.
• Facilitated meetings with senior management while providing updates to Program Manager, and assisted in preparation of deliverables and reporting.

Project Manager

Confidential, Detroit, MI

Responsibilities:

• Collaborated with the Qualified Residential Mortgage (QRM) underwriting team to develop a compliance culture and complete understanding of mortgage reform as specified by the Dodd-Frank and Community Reinvestment Act ( Confidential ), in multiple lending areas and for various loan products.
• Provided direction to the underwriting team collecting financial data and conducting economic analysis for compliance with the Confidential .
• Reviewed policies and procedures for Commercial Lending portfolio products to ensure basic fundamentals were administered, such as - loan products/borrower cash flow and breakeven analysis/internal controls assessment/etc.
• Partnered with both Corporate Compliance and Risk department to assess whether the various Business Units’ Credit Reporting Agency (CRA) reporting practices, processes and procedures were in compliance with the FCRA, FACTA, FCBA, and ECOA Acts. My team (comprising of a Credit Bureau SME and a Business Analyst) and I reviewed Compliance Audit findings, and made recommendations based on observations of incomplete and inaccurate reporting besides untimely dispute resolution in innumerous cases, a clear violation of the Acts.
• Provided oversight on the ‘Dodd-Frank Better Disclosure’ project for disclosing information on the quality of the underlying assets.
• Participated in discussions with senior management in anticipation of the implementation of Volcker Rule to eliminate proprietary trading and limit relationships with hedge funds, and allied with the Credit Risk department to ensure compliance.
• Recommended adoption of Customer-centric relationship management which focused on customer preferences enabling profitability and improved customer satisfaction.
• Coordinated with stakeholders (including PMO and related business units) to understand and discuss business needs, gathered initial requirements and performed feasibility study for their Loan Portfolio web applications/online transactions.
• Identified resources, planned project deliverables and communicated to stakeholders for their approval, tracked and communicated status, progress and project variances.
• Developed and managed a team of 12 business and technical consultants in a matrix environment.
• Assisted the project team in identifying, defining and verifying business rules and cross-functional dependencies during various stages of SDLC employing Waterfall and Agile methodologies, while ensuring system workflow integrated seamlessly with business flow.
• Partnered with the team to create project scope statement, WBS, estimated resources, budget and schedule employing PDM. Distributed tasks defined in the WBS to team members to translate business need into technology.
• Monitored project milestones and communicated impact on schedule and budget to senior management while tracking Capital and Operating Expenses, and ensuring Cost Controls.
• Determined Quality Metrics and aided with QA to ensure processes and methodologies adhered to industry standards, and assisted with process improvement and strategic initiative efforts.
• Initiated modifications to existing change management strategies with business and technology groups, conducted impact assessments and created appropriate plans.
• Responsible for monitoring and evaluating project performance before and after implementing the change management process, and determined key performance indicators (KPIs).
• Involved in Risk Management process to assist team in identifying risks and planning risk responses. Contributed in risk and impact analysis, and related responses and workarounds for patch release cycles.
• Assessed organization readiness and change management policies to mitigate risks due to inadequate planning and inability to express the benefits of change.
• Developed communication plan for the project using available methodology and technology. Planned and managed change control, coordinated acceptance and sign-off on deliverables.
• Monitored and managed actual expenditure vs. budgeted including Reserve Analysis throughout the project besides schedule conflict. Supported procurement division with vendor selection and RFPs.
• Reviewed claims policy and procedures to meet specific business and technical requirements for various Business Units, and improved response for customers and regulators.
• Developed technical documents such as system specifications, policies and procedures, user manuals and presentations.

Project Manager

Confidential, Dallas, TX

Responsibilities:

• Assisted in preparing the Project Charter, and defined the scope with sponsor and stakeholders. Facilitated requirement sessions, including creation of agendas and recording of action items from meetings and writing meeting minutes.
• Documented Business Requirements and Test Plans for Retailer Initiative and patch releases.
• Developed Physical and Logical Design Documents, and recommended Business Process Re-engineering.
• Conducted meetings with stakeholders during web applications launch to ensure all web tools were linked seamlessly and supported business objectives. Prepared, coordinated and tracked the development of web applications.
• Managed functional aspects of CRM including opportunity, proposal, contract, commission and related workflow and business rules leveraging full SDLC using Agile and Scrum, while participating in daily scrum.
• Identified and recommended CRM systems for relationship tracking and to improve customer management conditions, and building brand loyalty.
• Negotiated and managed meetings with business group/technology owners to analyze, streamline business requirements, risk, backup and contingency plan, change management and execution plan.
• Responsible for assessing the overall organizational units affected by change and the tasks of developing, implementing and defining change management strategy.
• Fostered positive relationships with senior management and stakeholders, and engaged in ongoing stakeholder management to ensure support for change programs. Reviewed change management approach and made recommendations for processes and services improvement.
• Maintained and built customer relation and liaison with respective executive management. Addressed gap and impact due to translating business need into technology.
• Monitored and tracked every stage of project to ensure project plan and methodologies were being followed for successful deployment.
• Identified and acquired resources to develop team of technical and business consultants.
• Planned, facilitated and documented vendor meetings. Point of contact for subcontractors and external vendors ensuring fair business practices.
• Identified, evaluated, negotiated and engaged with new vendors while maintaining and evaluating existing vendors.
• Provided specialized advice and guidance to stakeholders and project team members, and instrumental in setting up the Change Control Board (CCB).
• Involved in pre and post award contract management to ensure quality and timely delivery.
• Managed vendor selection, RFP (including responses and requests)/RFB and assisted with preparation of SLAs and claims administration.
• Interacted and coordinated with legal for any contractual issues.
• Ensured that provisions were in place for effective claim management and appraised services in respect of out of scope requirements procured through SLAs, by validating circumstances and merits.
• Performed variance analysis to track any slippage in allocated budget and schedule, and additional project controls.
• Tracked and managed receivables and payables ensuring business need and financial goals were met.

Project Analyst

Confidential

Responsibilities:

• Led Confidential team in analyzing data for various division employees, subsequent Confidential and change management processes. Prepared effective training materials and study guides, and updated documents post-releases.
• Performed validation and reconciliation of employee data and mapped data from the legacy system to the new system. Developed test scripts and conducted User Acceptance Testing to validate both data and data integrity.
• Reviewed policies and procedures for Claims Administration process, recommended periodic internal audits to ensure compliance with checklist of activities and to mitigate future losses and minimize errors.
• Ensured patient data elements were continually updated to facilitate patient eligibility and effective Claims processing.
• Identified and recommended CRM software to maximize revenue and profits using analytics and key performance indicators (KPIs), while improving customer relations.
• Developed procedures for medical coding diagnostics billing to train new employees and reduce audit concerns, while performing medical coding diagnostics for company clients. Created documentation for division Help Desk teams.

Project Manager

Confidential, Ann Arbor, MI

Responsibilities:

• Distribution Systems Technology group was formed to track and maintain various distribution centers and respective store’s logistic, freight and related financial accounting including A/R, A/P, G/L, and Inventory.
• The system was equipped with automatically capturing delivery schedule calendar for each store, orders from various stores using emails, fax/efax etc. and stored the information as delivery schedule calendar leveraging SQL Server 8 storage capability.
• Supervised Confidential group including infrastructure and intranet applications for Confidential ’s Pizza distribution. Provided strategic visioning, resource management, project management, solutions delivery, risk and issue management, budget management and inventory control.
• Managed Confidential ’s Pizza distribution centers with automated processing for ingredient production, transportation and logistics systems. Directed operations for the procurement and supply division of Confidential ’s Pizza Distribution and the vendor managed inventory order through fulfillment control.
• Developed and managed project plan, project scope statement, design documentation, schedules and Budget. Created and implemented business rules and respective dependencies.
• Provided executive steering committee with presentations and management reporting, best practices, and strategic business processes planning and reengineering for technical solutions.
• Led a team of seven technical and functional staff during the various stages of SDLC using Agile methodology. Mentored technical development and QA team.
• Managed and ensured system workflow intact with business flow, system look-and-feel and validation of user requirement.
• Planned, implemented and managed change management process.
• Obtained customer approval on each phase of the project while ensuring that project deliverables were thoroughly validated.

Managing Partner

Confidential, Washington, DC

Responsibilities:

• Provided top-notch informed customer service, cultivated and sustained long-term client relationships, resulting in increased sales; business grew from 320,000 in 2004 to 650,000 in 2008.
• Played key role in the preparation, analysis, and negotiation of contracts related to the purchase of equipment, services and merchandize while maintaining office efficiency and cost control measures.
• Implemented an Inventory Management System and optimized Inventory Control while realizing a 20-25% Return on Investment (ROI).
• Performed reconciliation of corporate accounts and produced detailed reports, while developing billing procedures to reduce risk and ensure fairness.

Operations Specialist/Manager

Confidential, Laurel, Maryland

Responsibilities:

• Analyzed policies with regard to customer service and efficiency, recommending policy changes and process improvements that helped increase the sales almost 7% during 2001 and 2002.
• Initiated special sale events that increased revenues by 7-10% and provided aesthetic, cost-effective and functional design options to customers for custom-built home theatre systems.
• Maintained an efficient filing system and continually updated the customer database.