OBJECTIVE:

Seasoned Program Management professional with 16+ years experience in Product and Program management leading global teams with $7m+ budget for large scale complex projects driving corporate profitability through speed to market solutions leveraging emerging technologies.

SUMMARY:

• Results driven Product leader with 16+ years of domain experience in Payment, Financial, E - Commerce and Retail industries
• Proven record of using Data Analytics to identify,analyze & define leading-edge products in fast-paced, emerging markets with large data.
• Expert in product roadmap strategy from inception to implementation in collaboration with product, engineering, legal and marketing.
• Change agent influencing stakeholders, driving adoption with problem solving skills in a challenging & dynamic environment in the midst of dynamic growth.
• Tenacious leader with exceptional skills in communication, problem resolution, process improvements and focus on fostering client relationships
• Successful track record in leading all phases of diverse technology projects. Proven planning, monitoring, budgeting and delivery skills.
• Certified Scrum Master and lead manged agile/scrum project teams varying sizes and scales

CORE COMPETENCIES:

• Business Analysis and Planning
• Artficial Intelligence
• RFP & SOW Development
• Client engagement and management
• Solution and Service Delivery
• Loyalty Program, e Commerce, Retail
• Collaboration & Team Building
• New Product Strategy / Product Launches
• Loss Prevention, Fraud Management
• Vendor Management
• Problem Solving / Communication

TECHNICAL SKILLS:

Tools: Micro Strategy, ILog, UML, RUP (Rational Unified Process), PVCS Tracker, Clear Case, Clear Quest, MS Visio, Quality Center (QC), VIPER, SharePoint, JIRA, Confluence, Remedy, VersionOne

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr. Program Manager

Responsibilities:

• Program managed based on detailed project plans with special emphasis on key deliverables, risks, resources and budget.
• Key facilitator of business requirements between cross functional technical and non-technical audiences for alignment of objectives.
• Leverage best in class process and change management to ensure the successful transformation of teams from Waterfall to Agile model.
• Led POC for Machine Learning(ML) initiatives, owned feedback loop on additional features needed to platform development teams.
• Drove vendor selection process from RFP to approved statement of work.
• Wrote Product requirements definition(PRD), review customer feedback, prioritize it, and transform it into product requirements as user stories.
• Define product requirements for MVPs and new features/enhancements. Ensured UAT activities met business goals. Coordinated release business approval(s) prior to launch.
• Collaborated with business partners in global setting to understand business and market needs. Translated these needs into product roadmap and eventually release requirements at a more detailed level.
• Responsible for executive reporting to all stakeholders Reports included project status based on KPIs, risk assessment & contingency planning.

Confidential, San Francisco, CA

Sr. Product Manager

Responsibilities:

• Product leader for agile scrum teams driving roadmap of Loyalty program - retail and e-commerce. Main focus was on data capture, streamlined shopping experience, improved sales and retention across all WS brands.
• Led projects across IT, Business, Finance, technology partners to develop the technology roadmap following the Agile release planning process.
• Led cross-functional teams for platform, managed timelines, scope and product features with internal and external stakeholders to enhance customer experience.
• Enhanced stakeholder satisfaction by enabling increased participation & transparency in roadmap planning and implementation
• Manage the Loss Prevention Analysis area which is responsible for fraud investigations in retail stores, e-commerce sites and distribution centers.
• Responsible for conducting detailed analytical reviews of potential suspicious activity in a high volume, fast paced environment & API Integration.
• Monitor Fraud Risk of online with Vendor(Acceritfy) through API and daily transaction activity to identify, resolve risk trends and issues using Aspect Software. KPIs includes Loss performance, Fraud Decline rates and customer experience.
• Identify, maintain and coordinate the elements that lead to financial success and facilitate Cost Benefit Analysis (CBA).
• Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Coached the team on agile development methodologies to improve the sprint success rate and velocity by 30% and 20% respectively.

Confidential, Pleasanton, CA

Agile Product Manager

Responsibilities:

• Managed Loyalty Digital Marketing(DM) business team to deliver strategic, dynamic and compelling digital experience that help drive business objectives.
• Triangulate insight derived from POS data, Email & DM campaign performance, online site behavior along with market research to provide a 360 analytic view of consumer experience.
• Led the Loyalty/Reward personalization business from idealization through conceptualization to launch.
• Developed and ran Digital campaigns that drove revenue and deepened customer engagement. Designed campaigns and executed A/B tests that allowed to take timely data driven decisions.
• Identified opportunities for lower call volumes and customer satisfaction. The tangible benefits to the company would be around $2M+ per year.
• Owned the product roadmap including product enhancements, identifying new opportunities based on market trends for portal and mobile web.
• Supported E-commerce( Confidential .com) site activities with customers in order to obtain a seamless site transition (B2C, B2B).
• Developed performance dashboard by aggregating data from multiple source systems like ERP( Confidential .com), CRM (Email Management) and vendors.
• Product owner and Scrum master for agile scrum teams; collaborated with cross functional partners to launch product features. Ensured User Stories are represented accurately in Jira.
• Scrum mastered teams with biweekly Sprints, sprint planning, daily scrum meeting, removing blockers, bug triage, burn down and running retrospective.

Confidential, San Francisco, CA

Sr. Systems Analyst

Responsibilities:

• Worked with cross functional team in analysis of highly complex business problems for both Intranet & Internet.
• Documented artifacts like Process flow diagram & wireframe using Visio.
• Translated the requirements into functional System Design ( Confidential ) in use case format.
• Participated in System integration testing(SIT), user-acceptance test (UAT) System interface agreement (SIA)
• Collaborated with the implementation team for deployment, and performed production watch
• Engaged in analysis and resolution of production tickets per priorities in Quality Center (QC).
• Responsible for providing business research, analytical support for the development of automated enrollment that support both internal stakeholders and external bank customers.
• Ensured automated solution meets business requirement through design reviews.
• Developed use case diagrams and use case.
• Analyzed various Legacy systems and proposed new or enhanced systems/capabilities.

Confidential, Foster City, CA

Sr. Systems Analyst

Responsibilities:

• Clarified and translated business requirements into technical solutions to create Confidential .
• Performed data analysis on rejected transactions using Micro Strategy reporting tool. Defined new business rules to generate revenue.
• Developed the business rules in ILOG, performed unit testing & migrated the code to Quality Assurance (QA) using Clear Case.
• Developed UAT test plan, UAT test cases to ensure all critical scenarios are fully tested.
• Developed & led cross-functional teams to create Business Continuity Plans (BCP) for billing application. Performed annual testing & maintained the BCP.
• Assisted Internal & External auditing parities in reviewing of SOX requirements
• Engaged in analysis of various Billing queries sent by members. Led teams as Subject matter expert to resolve per service-level agreement (SLA's).
• Ensured billing process SLAs met using metrics from billing, incident and monitoring tools.
• Trained and mentored offshore team to execute the project on time with all quality standards.