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It Management Consulting Resume

SUMMARY:

  • Over 10 years of experience in managing employees and contractors
  • Over 5 years of Project Management
  • Over 5 years of Change & Service Delivery Management
  • Monitor project budgets, timelines and scope
  • Coordinate and manage client meetings
  • Identify blockers and plan/provide solutions.
  • SLA & SOP
  • Reputation for excellence and high quality to clients
  • Strength in analyzing, researching, organizing, and problem solving
  • Proficient in, MS Word, Excel, Power Point, Projects and Access
  • Technical Focus: Oracle, SQL Server, UNIX, Linux, Windows, Scheduling, and Application Software

TECHNICAL SKILLS:

  • Incident Management
  • Change Management
  • Vendor Management
  • RAC
  • Data Guard
  • Disaster Recovery
  • Maintained instances ranging from 30GB to Terabytes
  • Installation, upgrades, tuning, space management, object and security administration.
  • RMAN
  • Worked with developers in tuning SQL and PLSQL procedures to achieve best performance.
  • Data Warehouse

PROFESSIONAL EXPERIENCE:

Confidential

IT Management Consulting

Responsibilities:

  • Supervise project teams, including programmer, web designer, database manager, accounting and other internal staff
  • Conduct meetings with clients to determine the budget restrictions for projects
  • Provide support and expertise to the assigned team, assisting them in accomplishing the goals, objectives, policies, and procedures.
  • Develops and revise project plans
  • Build and maintain relationships with team members and vendors.
  • Collaborate between team members
  • Manage and mentor other team members on resolution process.
  • Confer with engineers to ensure an understanding of requirements and resolve issues
  • Investigate and report both process and service gaps and risks that impact the successful delivery of services to the business.
  • Collaborate with business stakeholders identifying project scope.
  • Manage service delivery.
Confidential

Cross Functional Manager

Responsibilities:

  • Manage small to large sized change projects from initiation and planning right through to deliver and implementation.
  • Conduct Business Analysis to determine departmental needs.
  • Support and enhance initiatives, performance, alignment and results for all WHS departments.
  • Oversee the validation of business transactions within all software systems.
  • Manage all software requirements and enhancements.
  • Oversee standard operating procedures that are utilized by various departments by working with department directors for review and approval.
  • Manage service delivery, timing of delivery, value and expectations.
  • Manage and participate in the development of documentation, processes and project methodology.
  • Manage and knowledgeable of Software Configuration Management and systems change management processes.
  • Manage and analyze impact to projects
  • Investigate and report both process and service gaps and risks that impact the successful delivery of services to the business.
  • Collaborate with business stakeholders identifying project scope. Build and maintain relationships with team members and vendors.
Confidential

Cross Functional Manager - BMS Account

Responsibilities:

  • Managed cross-functional team of database and server security, schedulers and project implementations. Managed multiple application upgrades including hardware platform’s cutover plan involving zero down time
  • Managed medium & large sized projects from initiation and planning through to deliver and implementation
  • Manage and mentor other team members on resolution process.
  • Meet with Business Unit IT Leaders to understand and address customer satisfaction problems, responsibilities include development and management of resources and vendors.
  • Developed and enhanced customer service at all levels of the IT organization by gaining credibility and confidence from the Business Units in the IT service capabilities
  • Investigated and reported both process and service gaps and risks that impact the successful delivery of services to the business. Reviewed and used customer satisfaction data to implement or change existing processes/procedures
  • Conducted one on one session with the clients to assess client needs and expectations and ensure project delivery within deadline.
  • Led numerous projects including Incident and Change management process, implementation of process for server monitoring tools, platform, database and Application security deviation and exemption process to ensure compliance, Cost model, Capacity Planning, Data Center Services, Batch Processing.
Confidential

Associate Director Database Engineering

Responsibilities:

  • Managed a team of engineers, including contractors in a constantly changing, dynamic work environment and oversaw all aspects of managing a team including personnel performance reviews and development activities included recruited, hired, trained, and/or participated in staffing decisions
  • Collaborated with cross-functional teams to determine root cause analysis and provide answers to related incidents and took action where appropriate from having repeated incident, which included architecting solutions to meet business objectives
  • Worked closely with QA to manage the quality assurance process
  • Implemented the rollout of standard operating procedures and work instructions and Installation Qualification, developing standards for change, problem and incident management responsible for managing that SLA’s are met
  • Managed projects to prioritize, plan and implement solutions and improvements for database and application implementations
  • Evaluated projects for feasibility and risk assessment; estimate overall costs of project and ensure that it’s within budget; work with IT management to determine the best technical approach
Confidential

Senior Oracle DBA/Team Lead

Responsibilities:

  • Team Lead overseeing 6 DBAs
  • Maintain 14 instances (5 production 4 QA and 5 development) Versions 7.x - 8.x including Data Warehouse instances.
  • Responsible for Installation, upgrades, space management, object and security administration.
  • Configuring of database parameters including logical and physical design, memory process etc...
  • Upgrades oracle to meet Y2K compliance.
  • Size and set up allocation of datafiles to acquire the best possible performance.
  • Manage all database elements including creation and altering of tables, indexes, roles, views, triggers and procedures.
  • Participate in design and model of applications using Erwin.
  • Tune applications and DBMS instances.
  • Configure SQL * NET/NET8 on both client and server environments.
  • Work with developers in tuning SQL and PLSQL procedures to achieve best performance.
  • Provide recommendations into upgrade path based on business and user requirements
  • Database upgrades
  • Backup and recovery
  • Loading and unloading of data using SQL loader and export/import utilities.
  • Routine monitoring/maintenance including rebuilding of objects.
  • Provide ongoing analysis for determining current and future resource requirements.
  • Create UNIX scripts to automate processes.
  • Configuration and Use OEM and DBArtisan
Confidential

Senior Systems Analyst DBA/Systems Administrator

Responsibilities:

  • Oracle DBA duties include security, object administration, space management. Responsible for backup and recovery, loading and unloading data, tuning, usage monitoring. Database installation and the configuring of database parameters. Creating user profiles tables tablespaces, views, indexes, and roles. Sized and set up allocation of datafiles to acquire the best possible performance.
  • Configured SQL * NET on both client and server systems. Provide ongoing analysis for determining current need and forecasting future resource requirements.
  • Upgraded Oracle RDBMS from version 6 to 7.1.6 procedure included sizing of all tablespaces along with fine tuning new version once installed.
  • Upgraded Oracle applications from version 9 to 10.6
  • Created UNIX scripts to automate data loads into oracle and hot backups of RDBMS.
  • Maintained Oracle Applications.
  • UNIX system Administration duties include security, writing of UNIX scripts, configuring TCP/IP, creating and maintaining all users, backups, configuring all printers, set up filesystems, creating and maintaining disk allocation, configuring NFS including printers and file sharing.
  • Novell system administrator duties include creating and maintaining all users, backups, configuring all printers, configuring NFS.
  • Maintained communications network for over 200 users including all bridge router equipment and CSU/ DSU units
  • Responsible for Installations, Troubleshooting, and maintaining of Novell file servers along with all PC's. Successfully upgraded RS6000 disk drives, SCSI adapters, tape drives saving the company from having to pay an outside source
Confidential,

Field Engineer/Software Support

Responsibilities:

  • Provide support of UNIX, DOS, Novell operating systems.
  • Provide support of Unify and Informix databases
  • Writing of UNIX shell scripts
  • Responsible for on-site troubleshooting and repairing of computers systems, modems, multiplexers, printers and all other peripherals.
  • Responsible for installation and training of systems operations at customer location.

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