SUMMARY:

• Information Technology Project Management & Certified Scrum Master Professional with hands - on experience in spearheading multi-million-dollar solutions by leading superior project teams to achieve consistent on time and on-budget delivery
• Demonstrated track record of aligning IT activities with business objectives, fulfilling SLA and business requirements, and impacting bottom-line performance as key decision-maker

TECHNICAL SKILLS:

• Clarity
• REMEDY
• SharePoint
• Office 365
• PMBOK
• Waterfall
• Agile
• Release Management
• Change Management
• Risk Management
• Program Management
• SDP-21
• Vendor Management
• CMMI
• ITIL
• Innotas & PPM
• DoubleTake
• Google Docs

PROFESSIONAL EXPERIENCE:

Confidential - Elkridge, MD

Scrum Master

Responsibilities:

• Prepare for and facilitate daily scrum meetings, biweekly sprint planning, review, retrospective, backlog grooming meetings, and planning poker sessions with Scrum Team
• Facilitate and prepare for external end-of-sprint demonstrations
• Create, maintain, and organize backlog of features, epics, stories, and tasks
• Provide input to release planning using team capacity and skill set information
• Meet with product owners and operational business managers for selected modules to introduce scrum and program processes and outline expectations
• Support monthly release cycle by facilitating Release Feature Selection meetings and organizing and monitoring eligible release candidates
• Support scrum reporting and planning, focusing on integration of scrum team schedules and work products
• Communicate team progress and dependencies with other team leads during scrums
• Interface with business, test, and user support teams to receive requirements information and forward updates on feature progress
• Review and provide feedback on drafted user stories and epics to ensure alignment with general Agile user story standards
• Create general Agile graphics and assist product manager and PMO with executive briefings
• Be an advocate for the Agile and Scrum methodology

Confidential - Hunts Valley, MD

Senior I. T. Project Manager

Responsibilities:

• I.T. Operations Project Manager responsible for the professional management and execution of technical projects. Keenly focused on exceeding customer expectations and delivery of high quality projects within the identified timeframe at or below budget.
• Project Management of assigned Global projects with a total budget of $3MM.
• Responsible for completing projects within allotted timeline and budget
• Clarify and develop project scope, detailed work plans, schedules, objectives, estimates and coordinated activities of the project team, identifying resources and implementation strategy.
• Conducted project status meetings, project reporting, and is responsible for project tracking and analysis, including project interdependencies.
• Collaborated across multiple functions to ensure adherences to quality standards, internal processes, reviews project deliverables. To drive to required project results.
• Provides overall direction and guidance to project teams and outside suppliers/vendors.
• Communication with stakeholders, internal clients, vendors and executive leadership.
• Coordinate Outage Windows, Change Management and Business Communications

Confidential - Ann Arbor, MI

I.T. Service Delivery Project Scrum Manager

Responsibilities:

• Service Delivery Project Manager - managed $6M Budget.
• Managed Investment related projects in accordance with the standards and requirements of Agile and System Development Lifecycle.
• Manage multiple cross-functional projects of medium to high complexity in a matrix environment
• Work with multiple stakeholders having competing priorities and requests
• Responsible for overall project coordination and status reporting
• Work with resource managers as appropriate to fulfill project staffing needs
• Play the role Scrum Master on projects using Agile/Scrum. Conduct daily scrums, sprint planning and sprint retrospectives.
• Worked closely with product manager/owner to ensure that the team has prioritized list of Epics and features to deliver and work with teams to make sprint and project/release delivery commitments
• Act as Agile champion for the assigned Scrum team(s).
• Responsible for all phase of the project from initiation through closure with ownership of project schedules, communications plan, contingency plan and resource plan
• Track key project milestones and adjust project plans and/or resources as needed
• Maintain Project action item lists, issues logs and follows up with owners to ensure closure and progress on items
• Ensure that the projects follow the defined project management processes and adhere to organizational risk management framework

Confidential - Ann Arbor, MI

Transition Program Manager

Responsibilities:

• Program Manager responsible for the successful transition of the Infrastructure between two managed services vendors: H.P & Wipro.
• Scope of the migration included transition of the Global Service Desk, Tools, Processes, and Implementation of the Support Model.
• Transition of the WAN, LAN, VPN/Wireless, Remote Network Sites and Support, Remote Servers and Support, switches, routers, and firewalls coupled with the virtualization of Applications to the cloud where feasible.
• Developed, and Implemented the Program Governance Structure and Deployment Roadmap for the overall Program
• Defined the phase deliverables, tracked milestones, scheduled roles and resources, evaluated risks, and recommended contingency plans
• Responsible for managing the overall technical strategy for each stage of the project lifecycle
• Managed the quality of deliverables provided to the client, and executed risk management techniques ensuring that client impact was minimal
• Exercised “Full Disclosure” approach for Executive Level status reporting.
• Identified migration windows and outage requirements, informing the Business leveraging Organizational Change Management best practices
• Defined migration dependencies and developed migration strategy for each migration group along with alternative options
• Developed and maintained a Migration Project Plan that described milestones, major task items, deliverables, and durations for subsequent detailed planning and execution phases

Confidential - Germantown, MD

Project Manager/Scrum Master

Responsibilities:

• Drive the continued growth and maturation of the Agile practice within the Educations Solutions Team
• Train, coach, & mentor team members in regards to Agile delivery practices.
• Collaborate with business stakeholders, vendors, support, development and test teams in order to determine business requirements and deliver quality solutions.
• Work with Product Owners to keep the backlog healthy and prepared for execution.
• Maintain familiarity with team’s product in order to assist with writing /adapting product visions and prepare for release planning.
• Mediate conflicts and remove impediments as they arise in order to drive continuous process improvement on the scrum team.
• Lead retrospective sessions and advocate proactive decision-making to improve team velocity.
• Administrates work management, metrics tracking, and other duties on behalf of the team

Confidential

SAP PMO Lead

Responsibilities:

• Established the SAP PMO Office by interlocking into the Global Account Structure and delivering client-facing project management services for the benefit of all projects supporting the development of and driving the adoption of Global Project Management Framework and PMO policies, methods, tools, templates, practices, and programs.
• Responsible for developing the strategy with the customer in the areas of performance metrics and measure, escalation, change management, and communication.
• Served as the principle contact for operational and tactical issues representing delivery of all services (all functions) to the customer.
• Managed a total of 10 globally disbursed project and program managers, and over 50 globally disbursed technical resources to provide project assignment, training, coaching, and mentoring.
• Performed Resource Management duties related to resource capacity and demand.
• Accountable for on-time, on-budget, and quality delivery of global IT projects, both application development and infrastructure.
• Developed methods to monitor progress of projects and provided corrective coaching and direction if necessary.
• Tracked status of projects and facilitated project status meetings with Project Managers.
• Adhered to escalation process when applicable.
• Developed PMO Dashboard to enable portfolio leaders to make business-driven decisions regarding the health of a multi-million-dollar program infrastructure running in a worldwide data center.
• Facilitated weekly and monthly Executive SAP Project Portfolio review meetings to ensure project status and overall Program Health was effectively communicated to the Leadership Team.
• Participated in continuous improvement initiatives.

Confidential - Detroit, MI

Scrum Master - Merger and Acquisition

Responsibilities:

• Responsible for the successful integration of the acquired non-survivor financial institution into the survivor's operating environment.
• Scrum Master directly responsible for leading and managing the successful delivery of a scrum team
• Ability to help orchestrate a unified effort, from the market side, to product and engineering, and out through operations and user support
• Facilitate team decisions around process, deliverables, and interaction, and be assertive in helping hold the team to those commitments
• Ability to easily interact with partners, customers, and employees at all levels of the organization
• Responsible for guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
• Responsible for continuous scrum team assessment to determine the Scrum Maturity Level and provide coaching to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Remove impediments by finding the right personnel to remove the impediment
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Facilitated discussion, decision making, and conflict resolution
• Assisted with internal and external communication, improving transparency, and radiating information
• Support and educate the Product Owner, with respect to grooming and maintaining the product backlog

Confidential - Germantown, MD

Senior Software Development Program/Project Manager

Responsibilities:

• Successfully managed the implementation of a Multi- Million Dollar Program which entailed decommissioning of a complex mission critical Legacy system and conversion to a new COTS based solution and platform
• Led the design team in defining data maps required for the conversion of closed, active, and open borrower accounts and images which detailed the end to end process flow for each solution.
• Defined the file layout and data elements required to transfer loan data between four external partner systems.
• Hands-on management of multiple highly visible, politically charged complex projects.
• Project portfolio consisted of the following projects:
• Infrastructure Upgrade - Led the project activities associated with increasing current server capacity and T1 line capability to handle extended data and call volume projections.
• Infrastructure Upgrade - Converted the transfer protocol from ftp to sftp for over 120 servers at multiple data centers
• Data Migration - Led the project which transferred over 1.2 million loans and collateral to various external partner systems.
• Infrastructure Upgrade - Led the project activities associated with the Configuration of VPN Tunnel and Connect: Direct with over 60 external partners.
• Regulatory Compliance - Led the implementation of multiple projects to ensure adherence to government mandates.
• Identified appropriate resources needed to accomplish project scope, developed the Project Schedule and budgetary constraints, and performed timely updates until project completion.
• Performed complex analysis of business and user needs and made recommendations and changes in order to improve and support the needs of the Business.
• Managed third party relationships with both Government and Infrastructure teams and insured deliverables were properly defined, met quality standards, and were completed on schedule.
• Accountable for successful implementation of the overall project with high levels of customer satisfaction.

Confidential - Hanover, MD

Software Development Project Manager/QA Specialist

Responsibilities:

• Key Contributor to the Implementation of Project Management Processes leveraged by the Enterprise Project Management Office (ePMO)
• Institutionalized the Project Management and SDLC Processes
• Objectively monitored, controlled, and gained visibility into the development and maintenance processes to ensure delivered products satisfied contractual terms, met or exceeded quality standards, and complied with approved system development process
• Performed reviews of DHR technical deliverables for completeness, accuracy, and adherence to standards
• Ensured CHESSIE System was in compliance with Government regulations and mandates
• Managed the DHR User Acceptance Test Phase of the SDLC for the CHESSIE Program
• Tracked and reported vendor progress against development project schedule and took corrective action when variances were discovered
• Developed Business Requirements and Requirements Traceability Matrix
• Reported weekly Program Status to the Office of the CIO and Executive Steering Committee

Confidential - Detroit, MI

PMO Project Manager/Scrum Master 

Responsibilities:

• Responsible for implementing strategic projects to support business growth and sustainability on key products
• Responsible for making sure the team adhere to the rules and principles that govern scrum
• Responsible for removing obstacles and doing whatever it takes to resolve issues that may arise throughout the course of sprint
• Worked closely with the Product Owner and Scrum Team
• Managed project plans across all functions including business process analysis, planning, governance, and change management
• Conducted regular project status meetings and published status reports
• Create and track project risks, issues, and lessons learned
• Proven knowledge and experience using project management methodologies Agile, Waterfall
• Proven track record in establishing rapport at the senior management & executive level, gaining and maintaining credibility with internal and external customers at all levels of the company
• Ability to manage project team to hit deadlines
• Ability to solicit different viewpoints, share knowledge and insights, and provide solutions to complex problems
• Mentored Project Managers in SDLC and Internal Delivery Processes
• Provided Project Management Support to 75 Global project team members
• Performed individualized training and mentoring in the areas of Effort estimation, Project Plan development, Project Schedule creation, and Project Tailoring
• Directed the coordination of all implementation tasks involving third party vendors as well as provided consultation to clients on system implementation
• Conducted Post-project analysis and distributed information to cross-functional groups

Confidential - New Brunswick, NJ

PMO Manager

Responsibilities:

• Established a Program Management Office (PMO) by implementing the structure and PMBOK processes needed to execute and standardize project management practices.
• Collaborated with Office of CIO to establish an Enterprise portfolio management PMO.
• Maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk and issue management; and change management.
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
• Provided direction and management to both project and technical personnel: project managers, business analysts, network and server engineers, desktop support technicians, and Level 1 support engineers.
• Successfully implemented a system-sustained process flow for issue escalation and remediation across multiple departments, including Architecture and Transition Management.

Confidential - Green Bay, WI

Release Manager/Product Manager

Responsibilities:

• Deployed enhancements to QUALCOMM system that provided on-the-road drivers with turn by turn directions
• Identified project risks, developed mitigation strategy, and tracked to closure.
• Planned, tracked, controlled, and communicated activities across all assigned projects.
• Provided delivery management to ensure customer satisfaction and reference-ability.
• Developed project plans and assumed responsibility for project profit and loss.
• Monitored project activities and advised staff of issues due to resource availability.
• Provided expertise at the customer site with emphasis on regaining customer confidence.
• Responsible for staff and account management, prioritization, and forecasting.
• Managed 40-member team of on-shore and off-shore resources.

Confidential - Jersey City, NJ

Project Manager

Responsibilities:

• Responsible for all phases of the Project Life Cycle
• Worked closely with the functional areas, external customers, and vendors in defining systems and project priorities, scope, approach, resource requirements, timing deliverables, and funding.
• Directed and coordinated activities of project personnel to ensure project progressed on schedule and within budget.
• Managed and supported 25 team members.
• Managed change request process, coordinated decision process of scope and budgetary impact of changes from original specifications.
• Managed independently in a dynamic environment with multiple, aggressive development cycles.
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Confidential - Horsham, PA

Project Manager

Responsibilities:

• Hands-On Project Manager responsible for implementing the Corporate Directory Project which leveraged Novell e-Directory as the central repository of user identity information and DirXML to synchronize identity information with other applications
• Managed 22 multi-level Team members throughout the project lifecycle
• Acted as the global resource for IT project management, Offshore Team Management responsibility.
• Project Portfolio:
• Managed the software Upgrade of HFM to HFM Enterprise for 5,000 employees globally.
• Concur Travel and Expense Global System Implementation Project.
• Learning Management Systems Implementation.

Confidential - Blue Bell, PA

e-Learning Project Manager

Responsibilities:

• Project Manager responsible for the planning, analysis, "hands-on" design, and development of business processes and capabilities to deliver client-specific training to support e-Learning initiatives
• Created detailed and accurate project descriptions, functional specifications, storyboards, and other documentation required to successfully manage the project
• Managed trainers to deliver training programs that included orientation, customer service training, supervisory training, management training, and career path development.
• Project Management course design and development.

Confidential - Boston, MA

Senior Project Manager

Responsibilities:

• Managed the e-Commerce web-site design and implementation project leveraging Broad Vision One to One Commerce as the Enterprise solution
• Implemented the Project Management methodology for effective Project Management of Software Development type Projects.
• Provided on-going support for company website; responsible for quarterly improvements to the site.
• Managed staff of 10 website professionals.
• Managed vendor relationships to negotiate service level agreements and implementation partnerships.

GTE/Verizon - Atlanta, GA

Senior Project Manager

Responsibilities:

• Responsible for the successful management of six projects totaling over $13 million
• Responsible for managing the full life cycle of implementing B to C related websites.
• Additional project management responsibilities included: Scope management, resource management, risk and issue management, and change control management.
• Budget creation and management, Recruited, selected, trained, and managed team members.
• Monitored progress on creating specific deliverables and understanding the capability analysis and design process.

Confidential - Morristown, NJ

Project Manager

Responsibilities:

• Planned, designed, implemented, and managed the Global Intranet Infrastructure for the firm.
• Responsible for coordinating all content creation and development activities related to the Intranet site of the firm on a global scale.
• Managed ongoing content and site updates.
• Implemented real-time chat and on-line bulletin boards
• Monitored activities of up to 15 consultants.

Confidential - New York, NY

Business Analyst/Project Manager

Responsibilities:

• Responsibilities included developing the business requirements based upon the Project Scope.
• Managed the analysis, testing, development, and implementation phases of client-specific development projects.
• Managed service providers and relations between in-house IT project team, Big Six contractor, and business areas to ensure all organizational systems requirements were accurately conveyed and built into the mission-critical system.