SUMMARY:

• Project management professional with about 8 years experience in Business Intelligence, Information System, Product management, Project Management and Business Analysis Consulting.
• Detail oriented Project/Product Manager with background leveraging MBA and Engineering credentials.
• Expertise of working with Financial, Telecom, Healthcare and Construction Clients.
• Strong interest in Mobile payments - mobile at POS, mobile commerce, person to person funds transfer (P2P). Experience working with a top bank and financial services company.
• Exhaustive knowledge of Software Development Life Cycle (SDLC), Agile, Waterfall, Requirements gathering, Scrum, Business Analysis, Use cases, Market Research, Adobe Analytics, Wire framing, Digital Product Management, User research, usability testing, B2B and B2C User experience.
• Volunteer time as a beta tester for websites, mobile iOS apps for startups in Los Angeles and Bay Area.

TECHNICAL SKILLS:

Technical Competencies: IBM Cognos 10.2/10.1 (Query Studio, Report Studio, Framework Manager, Cognos Connection, Workspace Advanced, Business Insight Microsoft SSIS Packages, Proliance- Project Management Application, SDLC processes, Agile, Waterfall, Scrum, Project Management, Requirements Gathering, Business Analysis, Adobe Experience Manager, Use Case, IBM Rational Rose, Salesforce Sales Cloud, Product roadmap, Wireframes.

Database Systems: Oracle 11g/10g, SQL Server 2005/2000, MS Access

Business Tools: MS Office Suite - Excel, Word, PowerPoint, MS Visio, Microsoft Project 2010, Aha- Product roadmaps, Moqups- Wireframe and UI prototyping.

Web Analytics: Google Analytics, Adobe Omniture SiteCatalyst

Agile tools: Jira, Rally

Databases Tools: SQL* Plus, SQL Developer

PROFESSIONAL EXPERIENCE:

Confidential, NYC

Project Manager

Responsibilities:

• Led the enterprise-wide Telephone Consumer Protection Act (TCPA) compliance initiative in Emblem health.
• Managed enterprise project for Dental and Vision vendor transition for HMO, PPO, Medicare, State Sponsored, Health exchange and commercial line of business.
• Product Owner for EH Market Prominence application.
• Lead the product development effort by conveying the vision to the scrum team, outlining work in the Product Backlog, and prioritizing it based on business value.
• Developing epics, storyboards, and user stories for Product and Feature deliveries aligned with stakeholders (Internal and External).
• Leveraging technical architects and development resources to define user stories, and release content.
• Work closely with UX/UI team to validate ideas directly with Client partners and weave these concepts back into product.
• Provided business and technical acumen for robust modeling and BI Cognos reporting to facilitate executive level decision-making for Commercial Line of Business.
• Managed DW project to provide HMO and PPO claim extracts to HFFP (Healthcare Fraud Prevention Partnership) via CSRA (Trusted third party IT firm).
• Successfully delivered Membership, Claims, Provider, Underwriting, Marketing and Communication deliverables (state/federal/member/provider) in stringent timeline.
• Led the delivery of member communication deliverables i.e. Welcome Kits, Vendor transition letters, Digital Membership cards, Print Directories, Member Portal and Provider Search portal.
• Worked on PPM tool, which included - project ideation, portfolio planning, concept, execution and value realization.

Project Manager

Responsibilities:

• Managed the product strategy, backlog and roadmap for 2 product lines - ePIMS ABX and Affordability Tool. Responsible for conceptualization to launch of product features impacting 5,000+ pharmacists and 10,000+ physicians.
• Spearheaded the product strategy for ePIMS ABX application across 6 different Kaiser regions covering 72 million outpatient prescriptions, 38 million doses administered in hospitals and 10 million doses in clinics.
• Engaged with program/PMO to influence organizational leadership to move from waterfall to agile methodology, by piloting agile projects.
• Demonstrated a workable product after the first release of the scrum project, and got approval from leadership to implement agile in future projects
• Worked on prioritizing development of software product in alignment with KP business objectives.
• Worked with marketing team for the application campaign including direct mail, workshops, and WebEx sessions.
• Used Adobe Analytics for web analytics tracking initiative for KP Thrive program (direct marketing, Internet marketing, social media channels)
• Produced ROI analyses and provide optimization recommendations to Pharmacy Directors.

Confidential, Los Angeles, CA

Project Manager

Responsibilities:

• Product Owner of BI OneApps Application.
• Monitored retail KPIs (customer retention, incremental sales, point of purchase- online vs in-store) using Omniture Sitecatalyst, Cognos BI.
• Used Omniture SiteCatalyst to get real time intelligence of marketing initiatives.
• Lead web analytics tracking initiatives and analyze visitor level data to understand user behavior across devices (mobile, tablet and desktop) and marketing channels.
• Used A/B testing to compare 2 versions of webpage using Optimizely.
• Lead web analytics tracking initiatives and analyze visitor level data to understand user behavior across devices (mobile, tablet and desktop) and marketing channels.

Project Manager

Responsibilities:

• Worked on Proliance - Meridian Systems application (Project Management Software) that captured the complete lifecycle of a building program.
• Defined new product features and requirements, UX, scope, and functionality.
• Defined user stories, prioritize feature set and lead the development team.
• Defined project scope, charter, goals and deliverables in support of business requirements and worked with senior leadership and stakeholders for approvals.
• Prioritized backlog items prior to iteration planning.
• Provided business and technical acumen for robust modeling and reporting to facilitate executive level decision-making.

Confidential, Redlands, CA

Project Manager

Responsibilities:

• Worked with Operations team to gather Confidential business processes, functional mainstream and technologies handled in the current environment.
• Organized JAD session with Confidential Operations and Confidential Support team to gather Business Requirements for CTI Project.
• Developed business design and flow charts that involves Computer Telephony Integration (CTI) processes.
• Integration involved Avaya phone system, Genesys application (GVP and multimedia services) and Pivotal Nimbus Database System.
• Involved in System centric processes, in creation of functional and technical specification.

Confidential,Milwaukee, WI

Consultant

Responsibilities:

• Responsible for organizing, analyzing, compiling, interpreting and reporting data to improve operating procedures and related systems for Confidential .
• Identified and leveraged improvement opportunities through gathering and analyzing customer, banker, and analyst feedback via online, mobile, and social interaction programs.
• Monitored foreclosure loans and ensured that foreclosure actions on individual accounts are completed in a timely manner, according to investor/insurer, state, and regulatory guidelines, minimizing financial losses to the Bank.

Brand Management Intern

Responsibilities:

• Worked in close co-ordination with Campaign planning team to ensure all plans were implemented in accordance with targeted consumer segment.

Confidential, Boston, MA

Research Assistant

Responsibilities:

• Mentored project requirements, scope and change management issues.
• Interacted with Cross-functional teams to accomplish project goals, meet schedules and resolve issues for UCED programs.
• Responsible for holding agile meetings that discussed the short-term plans and plans to overcome obstacles