SUMMARY:

• Confidential has over 30 years’ experience in the computer/information technology field with considerable Project Management experience.
• She is a senior consultant in the area of IT Strategy and Execution. Her experience includes all levels within the software development lifecycle. In addition to software development, her areas of expertise consists of Release Train Engineer, Agile Project Management, Scrum Master, Enterprise Architect, Business Process Engineer, Project Management, Business Architect, Requirements Management, Business Process Reengineering (BPR), Technology Implementations, Quality Assurance, Systems Analysis, Customer Relationship Management (CRM), Configuration Management (CM), Change Management, Data Management, Trend Analysis, and Creative Problem Solving as well as solid training and documentation expertise.
• Successfully implemented creative and technological agile solutions for clients to include assessing and communicating client objectives to the project team; managing client expectations; creating and managing internal and external project schedules; facilitating communication with the development team; managing the development of information architecture, content delivery plans, and day - to-day contact with clients, partners and vendors.

TECHNICAL SKILLS:

Software: SQL, Visual Basic, MUMPS, Cobol, RPG III, Basic, Lotus 1-2-3, MS Access, MS Excel, MS Word, MS Project, MS PowerPoint, Harvard Graphics 2.3,Vantive, Visio, DOORS, BPWin, Rational RequisitPro, Rational Rose, Clearquest, Enterprise Architect, JIRA, Greenhopper, Confluence, VersionOne, Redmine, Java, XP, Kanban, Crystal, FDD

Hardware: UNIX, LAN, WAN, Windows NT, DEC/VAX, VMS, and IBM

Methodologies/Business Practice Tools: Agile techniques User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games

PROFESSIONAL EXPERIENCE:

Confidential

Release Train Engineer/Scrum Master

Responsibilities:

• As the Release Train Engineer/Scrum Master for the Center for Enterprise Dissemination Services and Consumer Innovation - IT Platform (CEDSCI - IT Platform) - The objective of the CEDSC IT Platform is to design, develop, test, and deploy an IT Platform on which the CEDSCI solution will reside. The CEDSCI - IT Platform will provide efficient integration of Census Bureau dissemination systems and data and serve as a foundation for more sophisticated capabilities in the future. The implementation of CEDSCI - IT Platform will fundamentally change Census Bureau Web site users’ experiences by providing a single, easy-to-use gateway for accessing up-to-date, releasable Census Bureau data and data products.
• The RTE/Scrum Master promotes the Agile mindset in agile teams, challenging and removing organizational and cultural impediments. Constantly guiding teams in discovery and learning.
• Helps identify and address organizational impediments which limit team productivity, quality and defining transformation vision and goal.
• As the servant leader for the team to ensure clear communication and organization of the team/program, maintains the production backlog and release plan and facilitates the core scrum ceremonies and practices.

Release Train Engineer (RTE):

• Responsible for the planning and execution of the project deliverables within a virtual organization called an Agile Release Train (ART), which consists of multiple development teams
• Facilitates PI Planning readiness
• Facilitates the PI planning event
• Aggregate Team PI Objectives into Program PI Objectives and publish them for visibility and transparency
• Develop, track and report on key performance indicators at a team and a program (ART) level per iteration and program increment
• Facilitates periodic synchronization meetings, including the ART syncs
• Participates in STE syncs and ceremonies
• Helps manage risks and dependencies
• Escalates and track impediments
• Provides input on resourcing to address critical bottlenecks
• Encourages collaboration between teams and with shared resources
• Works with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment
• Reports status to Agile Program Management Office (PMO) and support related activities
• Understands and operates within Lean Budgets
• Facilitates System Demos and Solution Demos
• Drives relentless improvement via Inspect and Adapt workshops; assess the agility level of the ART and help improve
• Assists Government Lead to manage and optimize flow of work through the teams
• Facilitates various planning meetings aimed at building the roadmap of development work for the next Iterations and Program Increments by supporting the decomposition of product Features into technical User Stories
• Documents management and process assurance
• Drives continuous improvement through the “inspect and adapt” process
• Champions and mentors teams on Lean-Agile principles and company specific policies

Lead Scrum Master in a program/portfolio:

• Coached and mentored scrum masters in the program, responsible for the continuous improvement of Agile practices in an Agile program, establishes cadence for sprints and program increments, and facilitates the Scrum of Scrums, release planning workshops, and program inspect and adapt workshop. * Provides Agile leadership in support of senior management on large programs.
• Utilized Agile tools such as RedMine, and Jira for planning and tracking work performed by teams.
• Facilitated the discussions of complex, high value IT delivery projects that require the coordination of development work or technology work on multiple platforms to achieve desired functionality.
• Served as knowledge source within project teams as assigned.
• Resolved organization impediments and deflect external interruptions during sprints.
• Tracked and produced key metrics (e.g., burndown, burnup charts).
• Facilitated scrum ceremonies for the teams (S1, Planning, Retrospective, Grooming & Review/Demo).

Scrum Master Manager/Project Manager

Responsibilities:

• Ensured the development teams are practicing the Agile principles and SCRUM Best Practices. Facilitate all aspects of the Scrum framework including sprint planning, backlog grooming, daily scrums, product demos, sprint reviews and retrospective meetings for multiple teams.
• Identified and removed impediments to drive productivity
• Created and tracked metrics of team progress, productivity and success
• Developed SCRUM reports and artifacts to include User Stories, Velocity Charts, Burn-down Charts, Sprint Retrospective notes etc.
• Worked with multiple scrum teams, with a mixture of onsite and remote team members
• Assisted Product Owner with backlog maintenance.
• Coached, mentored, and drove agile best practices throughout the organization
• Led, or participated in process improvement initiative(s) to develop, or carry out, the organizational process improvement vision for software engineering and technical support.
• Created an environment of continuous improvement by helping the team identify areas of the development process that can be improved and helping the team commit to and deliver improvements in those processes.
• Provided visibility and status on active projects on a regular basis to upper management and other stakeholders
• Provided timely communication to stakeholders and business partners throughout the sprint
• Participated in management meetings to report overall program status
• Developed or provided input to agendas for scheduled technical meetings and distributes to all internal and external stakeholders for review and input.

Senior Business Process Analyst/ Senior Business Analyst/Scrum Master

Responsibilities:

• Served as the senior business process analyst for the Department of Homeland Security (DHS) - Border Enforcement Management Systems (BEMS) Division.
• Supported the Border Enforcement and Investigations Branch (BEIB) on the E3 - Next Generation of ENFORCE Core project which supports the information technology and enforcement application needs of CBP Office of Border Patrol (OBP). Responsible for the document as-is and to-be business processes using Visio and business process modeling notation (BPMN). She also works directly with stakeholders and end users to gather business process requirements, business logic and business rules for a comprehensive process model and creating agile project plans.
• Created the current (as-is) statements and diagrams in order to document the existing processes as well as interface and facilitate the user forum meetings to understand current process flows. Also create the target (to-be) processes in order to produce a complete set of functional process.
• Documented key operational processes in detail, perform gap analysis, and identify areas for improvement, and recommend a resolution.
• Created the redesign business process flows for the E3 processing reengineering project and documenting new and improved streamlined processes.
• Responsible for requirements management and communications; identify, clarify, track and resolve or escalate issues and risks.
• Conducted Joint Application Development (JAD) sessions with customers and user representatives to gather requirements; analyze business needs and data process flows to identify business problems and design IT solutions.
• Created, executed and tracked agile project and program plans: which consists of sprint 0 planning, backlog management, release and sprint planning and management, and developing project metrics.
• Documented and managed user stories/acceptance criteria, enhancements, tasks and bugs within the agile methodology to ensure clear understanding of the requirements and process.
• Supported and educated the Product Owner, with respect to grooming and maintaining the product backlog.
• Documented the agile process flow and standards for the E3 core project.
• Coached and guided the team in dealing with development methodology issues and fostering a continuous improvement cycle.
• Ensured that all necessary client development, testing, and deployment processes are followed and that all required documentation is completed as prescribed by the customer.
• As the scrum master, facilitated getting the work done without coercion, assigning, or dictating the work, and removing obstacles.
• Performed multi-hat roles to include one or more of the following: Requirements Management (User stories, Epics, Product and Sprint Backlogs), Configuration Management, Change Management

Senior Business Process Analyst

Responsibilities:

• Worked as the senior business process analyst on the Seized Asset and Case Tracking System (SEACATS) Modernization project. SEACATS is the cradle-to-grave system for tracking seized and forfeited property from case initiation to final resolution.
• Assessed process capabilities and identify business needs within the SEACATS mainframe.
• Analyzed complex business processes to understand their relationships, functionality, and dependencies
• Created the current (as-is) statements and diagrams in order to document the existing processes as well as interface and facilitate the user forum meetings to understand current process flows. Also create the target (to-be) processes in order to produce a complete set of functional process flows.
• Documented business processes using Visio and business process modeling notation (BPMN). Worked directly with stakeholders and end users to gather business process requirements, business logic and business rules for a comprehensive process model.
• Proactively engaged business owners and stakeholders in understanding business processes, requirements and project concerns.
• Facilitated user forums and objective setting with a cross-functional group of business stakeholders.
• Worked with project manager to increase customer loyalty by building a solid relationship from the beginning and continuing through all stages of the project lifecycles
• Provided project management support: writing project documents, acting as the deputy when the project manager is out of the office, and managing deliverables.

Senior Business Process Analyst

Responsibilities:

• Developed business process models for several core client functions such as hiring, facilities management, personnel security, etc with the goal to streamline and consolidate business processes across the entire customer enterprise.
• Documented business processes using Visio and business process modeling notation (BPMN) and worked directly with the development staff to transfer business knowledge/requirements into technical specifications.
• Worked directly with the Program Manager and Technical Manager to develop a comprehensive enterprise IT strategy to support the client’s goals and vision.

Principal Consultant / Business Architect

Responsibilities:

• Reviewed, refined, and summarized BRRM’s methodological standards and guidelines for business modeling artifacts, including requirements, business rules, process models, and traceability among modeling elements creating a cross-functional balanced system.
• Conducted impact analysis on the Business Process Model artifacts, in order to ensure that these artifacts met the needs of the business as well as the logical design team. At the conclusion of this analysis, I documented and delivered a set of Standards for Development and Delivery of CADE Artifacts.
• Created the high-level as-is depiction of the business process models within System Architect. These models served as the foundation for current and future. Created a Business Process Model Report (BPMR) - the content and format of the BPMR included: Business Process Modeling Notation (BPMN) diagrams, which captured and reported information related to the business process elements (i.e., diagrams and processes). CADE Narrative information for each diagram/process including: Description, Pre-Condition, Post-Condition, Use Cases, and a visual depiction. The BPMR also presented tables displaying business rule sets associated with a given process, and relationships between rule sets and decision tables.
• Recommended a set of Procedures for CADE Requirements Management and Governance. The completion of this effort positioned BRRM to take primary responsibility for maintaining the CADE requirements repository of record in RequisitePro, process models and business rules in System Architect, and other supporting elements of the business model. These procedures allowed BRRM to manage information on change requests, impact analyses, and other change management artifacts within a centralized tracking system.
• Established a tool integration and usage guide, working with Prime and other stakeholders to ensure tool access and compatibility, and coordinated any necessary training. This resulted, in the coordinated use of BRRM’s tool suite, including RequisitePro, System Architect, RuleBurst, ClearCase, and ClearQuest.
• Developed and presented methodology and tools demos/walkthroughs for stakeholders.

Sr. Business Process Engineer

Responsibilities:

• Worked as the senior process engineer on the Veterans Health Affairs - Mental Health project which developed functionality in My HealtheVet where mental health patients can participate in their own treatment plan through self-journaling, patient education, and delegation of information.
• Assessed process capabilities and identify needs for the four mental health disorders, Depression, Substance Use Disorder, Schizophrenia, and Post Traumatic Stress Disorder.

Sr. Requirement / Risk Analyst

Responsibilities:

• Maintained a requirements repository in an RM database tool and develop and implement requirements management plans, processes, and best practices for systems development projects and enterprise-level organizations for NASA. Analyzed and decomposed system and software requirements and ensure integration with architecture and organizational processes.
• Developed requirements visualization artifacts using Microsoft Visio or other engineering tools and coordinated requirements issues with cross organizational stakeholders.
• Developed requirements documentation and implemented requirements management using DOORS and industry standard methods and procedures. Implemented change management and tracking and provide requirements management input to program schedule and budget reporting. Mapped requirements to higher-level operational needs and functions and allocate them to functional areas and subsystem development efforts. Utilized modeling skills representing requirements information in graphical forms that augment textual representations in natural language, including using modeling languages already established in the development organization.
• Elicited requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints. Wrote the requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.

Sr. Principal Consultant

Responsibilities:

• Represented BPN business area at various government seminars, workshops, and conferences. Collaborated with the Program Managers Office (PMO) and across other e-Gov initiatives to ensure effective communication across all business areas. Assisted with SOW and MOU development, budget planning, coordination with system stewards, business managers, government team collaboration members, government end users and nation-wide queries to support the IAE iniative.
• As the Configuration Manager she compared and evaluated vendors for potential selection as solution providers for Configuration Management (CM), system functionality, and system integration implementation. Used process modeling tools and techniques including DOORS for requirements management, System Architect for use case management and UML, as well as Visio and PowerPoint for conceptual architecture diagram development. Provided additional management consulting support to other program initiatives, such as Business Process/Workflow Improvement, Configuration Management process and Change Management.
• As Senior Analyst on the Center for Information Security Systems team charged with investigating Business Process Reengineering (BPR) and Customer Relationship Management (CRM) alternatives designed to foster program growth and profitability. During this effort, conducted web based customer satisfaction survey designed to elicit information used to identify gaps in business processes and to reengineer business practices, improve customer support, etc. Mentored CISS Project Management staff, developed Customer Tracking model, and provided a variety of analysis support.
• Created the strategic plan for the CRM project as well as the CRM Roadmap to determine the most efficient, cost-effective way to build customer value within the organizational structure. Was instrumental in identifying financial requirements within the current IT solutions (Arago and Trek) and mapping them to the new IT system (OMIS).
• Served as a senior consultant to support database analysis, process modeling and improvement, requirements management, and research and development of SEI Capability Maturity Model concepts and methodologies. Performed data analyst and data integrity on the Data Standardization Program for the Office of the Chief Information Officer within the General Services Administration Federal Technology Service to support compliance with OMB Enterprise Architecture and E-Gov initiatives.
• Developed numerous EA products including logical models and baseline data dictionaries for division systems with recommendations for governance of standard data. Assisted in the data assessment, which included a comparison of existing government, IT solutions (ITOMS/ITSS, OMIS/TOS and TOPS/MORRIS) against current client processes. The process also included mapping business processes to accurately understand the needs and business practices of the client. Created a standard data repository using System Architecture.

Principal Consultant

Responsibilities:

• As Systems Liaison developed and managed automated systems user support functions. Redesigned business processes and trained new and existing users on system changes. As an Assistant Project Manager, managed training and developing strategic installation plans.
• Served as senior Configuration Management/Requirements Analyst for DoD healthcare application. Worked closely with client to gather functional requirements and maintained traceability of those requirements as they evolved. Provided configuration change tracking and documentation control which included concepts of operation as well requirements identification and documentation, preliminary and detailed system definition, system design review, performance monitoring tools and production software.
• Implemented the requirement process flow within the Information Management Directorate as well as approving and financial management associated with each functional requirement. Developed and coordinated the Configuration Management process in the Executive information/Decision System (EIDS). Produced level of effort estimates based on requirement content and technical demands.
• As the System Administrator (backup) for the Dynamic Object-Oriented Requirements System (DOORS) responsible for system process definition, requirements decomposition and base lining, data organization, change management and impact analysis. Performed database administration, access rights, licensing, and DOORS Database Structure (DDBS) technical specifications.
• Administered training on the CM methodology and the DOORS system.
• Provided project support, analysis, and architecture design and assisted the Change Control Board (CCB) with establishing policies and procedures.

Principal Consultant

Responsibilities:

• Worked on the Navy Time and Attendance project within various U.S. Navy entities (NAVSEA, Naval Shipyards, and Naval Depots).
• Identified the requirement definition for the Navy Shipyards and Depots as they pertain to the SLDCADA system that was being implemented throughout the Navy.

System Availability Analyst

Responsibilities:

• Managed executive-level client relationships and delivery of a large-scale BPR initiative to integrate nationwide IT operations and improve customer service for a Health Maintenance services company. Worked with senior management to define strategic objectives, identify core business processes, and develop a high-level implementation plan.
• Was instrumental in designing and developing the customized CM tool on the Vantive system. The tool has become a National standard tool for implementing changes throughout the organization.
• As the Functional lead on the CM project her responsibilities included: project management, implementing the regional application release process; training employees on all components of the system life-cycle, which included the business and technical assessment, test plan, implementation plan, back out plan and the risk matrix; performing on a large scale trend, risk and root cause analysis for moderate to complex projects.
• Provided training for all levels of management and employees on the national Big three processes (Change Management, Problem Management and Service Request Management); coordination of software and hardware integration throughout the region; point of contact for requirements definition, analysis and design input for Change Management; facilitation of the national change management sessions.

Software Developer

Responsibilities:

• Project management included: project estimation, budgeting, definition, scheduling, and coordination
• Developed and maintained high performance applications which involved acquiring, transforming, processing and distributing data. Maintained the existing code as well as troubleshot performance bottlenecks and data anomalies. Other tasks included designing object oriented systems and participating in application code reviews.
• Consulted with clients on organizational restructuring and documented new software projects; provided project analysis, system analysis, problem analysis and resolution. As well as created design documents, flowcharts and program specifications and system modification and maintenance.

Computer Programmer

Responsibilities:

• As the team leader over applications programming, she performed analysis, design, programming and maintenance on complex systems based on customer business requirements. Acted as the liaison with other divisions, outside vendors and other external entities.
• Studied and analyzed procedural problems relating to production, operating methods, procedures and performance to provide management with recommendations for improvements and changes for both user and system areas. Tracked and resolved processing problems, coordinating with all areas to include programming problems.
• Project design included: File design, technical and business analysis, program specifications, process flow diagrams, test plans, implementation and recovery plans.

Senior System Analyst

Responsibilities:

• Responsible for data center management, maintenance and enhancement of the company’s technology systems.
• Lead the process of compiling, analyzing, designing, testing and prioritizing system design components and implementation including tasks such as data gathering and analysis; systems design and implementation; logical design; detailed design; and system evaluation, integration, vetting, modification, troubleshooting, and optimization.
• Created Systems Specifications (SS), Systems Design Specifications (SDS), Impact and Risk Analyses, and contributed to project plans and cost estimates.

Confidential

Network Specialist

Responsibilities:

• Provided training for all levels of management and employees on the national Big three processes (Change Management, Problem Management and Service Request Management); coordination of software and hardware integration throughout the region; point of contact for requirements definition, analysis and design input for CM; facilitation of the national change management sessions.
• Provided system support for a nationwide end-user base network; help desk support; troubleshooting and analyzing software and hardware problems; establishing end-user interfacing; both technical and non-technical; installing and testing software and hardware upgrades
• Trained and evaluated Data Quality Specialist; created and maintained job descriptions; developed and updated the training manuals.