SUMMARY:

• Demonstrated effective leadership in the Financial, and Government Technology and Technology Project Management over 25 years supporting the Lender Processing Services (LPS aka Fidelity) Mortgage Servicing Package (MSP) using In - house, Remote and Partners Plus hosting infrastructure. In my current role I support the overall Technology for Southwest Florida government First responders including mobile computing and Cyber security prevention.
• Managed National Level 1-2 IT Help center directly supporting End user partners Technology
• Strong service delivery and relationship management skill-set developed through 10+ years in leadership roles interfacing with Line of Business executives, project teams and Business Technology interface.
• Strategically oriented approach to problem solving with proven ability to execute programs involving broad stakeholder groups.
• Direct hands-on Technology support including Confidential Management, Windows Server, Programming (Cobol, Easytrieve, CICS) and RightFax
• Proven Project skills leveraging Six Sigma Define Measure Analyze Improve Control (DMAIC) project framework along with Release Management.
• Focused on providing the best Technology support for my Clients, Attracting talent and leveraging Technology as a tool to support the Business goals.

PROFESSIONAL EXPERIENCE:

Confidential, Lee County, FL

Technology support lead

Responsibilities:

• Managed and provide overall support for district technology
• Provide end user support for all technology supporting the Fire and Rescue district consisting of WAN/LAN, VoIP Phone system, Desktops (Win7/8Pro), Toughbook Laptops, Toughbook Tablets, Cisco ASA firewalls, iPhones, Verizon mobile wireless, Windows Servers (2008 R2), Websence Triton and Hyper-V server virtualization
• Improved Disaster backup by implementing offsite vaulting, and daily validation
• Improved system availability from 86% to 99% by implementing daily monitoring, and proactive Server maintenance
• Eliminated and updated outdated and non-supported operating systems (Win XP) from infrastructure
• Monitor and support 8 servers running Windows Server platform(Win 2008 R2), and MS Exchange server (Win2008 R2)
• Adept in using Active directory and Group policy
• Train First responder personnel using desktops, laptops, printers, iPhones, and tablets
• Support and troubleshoot TCP/IP based network issues
• Installed new Dell Windows Server 2012 R2 including Microsoft Server 2012 Hyper-V virtualization
• Implement TCP/IP standards and troubleshoot TCP issues that impact network connectivity or performance

Confidential, Dallas, TX

Technology Project Manager

Responsibilities:

• Provided overall Technical Project Management support for Confidential Document Management Technology program.
• Managed end to end Application software and Infrastructure tasks for the assigned projects
• Managed Technical Finances to within +/- 3% and provided regular updates to program leadership
• Release support for major integrated releases including travel for physical control rooms, and coordinate the monthly DMT Independent release execution
• Supported HP Quality center to track defects and resolutions for Project development Quality Assurance, and release events
• Provided HP Quality Center (QC) training to Control room representatives
• Provided cross project support as assigned by program leadership to assist end to end program priorities

Confidential Louisville, KY

Technology Infrastructure Project Management Office (PMO) Manager

Responsibilities:

• Managed all Projects pertaining to Server, Network, and Software development for the Confidential Home Loans processing
• Oversaw day to day monitoring project process, and escalated complex technical roadblocks
• Assisted Technical project managers to navigate new complex Software implementation processes
• Implement Fast track for virtual server implementations resulting in reduced server build from 30-45 days to 11 day average

Confidential, Louisville, KY

Technology and Automation Desktop Consulting Services (DCS) Mortgage

Responsibilities:

• Managed Helpdesk Level 1 support team of 6 Associates supporting the Home Loans Business Clients located in Louisville, KY
• Handled escalated end user calls the Helpdesk was unable to resolve
• Supported 1,100 local end user clients, and 2 remote offices consisting of an additional 2,000 end users with all technology devices (Desktops, Laptops, Servers, Printers, Mobile devices).
• Ensured support adhered to established Service Level Agreements (SLA) Sev1(4hr)-Sev4(2 day)
• Managed the technology team supporting Home Loans functions this team provided are IBM MVS Mainframe, Level 1&2 Helpdesk, Information Protection, Disaster recovery, Operations, Release management and Desktop support leveraging the Lender Processing Services Mortgage Servicing Package application as a license, Remote and Partners implementation.
• Responsible for Technology installation for 3 large Service center facilities (Buffalo NY, Louisville KY and Greensboro NC)
• Managed the Mortgage platform migration from Baldwin Mortgage to Lender Processing Mortgage Servicing Package that was more scalable, and flexible.
• Handled all 3rd Party agency technology presentations and questions with Federal National Mortgage Association (FNMA), Fitch, Standard and poor
• Managed major Bank IT Infrastructure and acquisition changes
• Implemented electronic image support within Mortgage using IBM FileNet including data center facility, initial staff selection and support for Workflow automation of Servicing Lien release
• Supported technology and line of business disaster as a leader on the Event Response Team (ERT), and Florida Regional Support Team (RST)

Data center Manager

Confidential, Louisville, KY

Responsibilities:

• Provided leadership for the Technology team supporting Mortgage infrastructure including Mainframe support (MVS ESA), Applications, Disaster recovery, Information protection, Systems support (Network, CICS, OS) Operations, Release management and Desktop support leveraging the Lender Processing System (LPS) MSP application as a license client
• Supported Software and Infrastructure Technology requirements for multiple Client facilities 1,100 Local, and 2,000 Remote end users
• Managed the Technical infrastructure upgrades (Server, Desktop, Storage and Network) to support the consolidation of 4 separate Mortgage facilities to one combined centralized operation
• Responsible for negotiating and monitoring Technology contracts
• Coordinated 2 Data center build outs from end to end
• Converted from Baldwin Mortgage to Lender Processing Services Mortgage Servicing Package for improved scalability, and end user productivity
• Active in Mortgage industry including serving as Lender Processing Services License Client chair