SUMMARY:

• Experienced, intelligent, and hard - working PMO Program Manager with over 15 years of project experience resulting in increased organizational performance. Substantial record of contributions with corporations in the design, implementation, and management of Software Applications, Implementation and Infrastructure Systems.
• A proactive team player with strong planning, technical impact analysis, leadership, problem solving, and collaborative management skills. Exceptional abilities to transfer leadership skills directly to various industries furthering successful reform, organizational profitability and delivery of quality products and services.
• Highly accomplished, solutions-driven professional with 15 years hands-on experience in project planning, Estimation, Budget, Resources planning, Control and project management, Test consulting and test management of Client/Server, GUI, Web based, Java, .Net, ATM and Retail, PCI, Devices, EMV applications.
• Provide leadership and direction through management of the PMO function and drive standardized project management methodologies, governances, methods and tools.
• Provided leadership and direction to a team of project/program management professionals, in addition to providing support on resolution of issues/escalations ensuring successful delivery of all projects/programs.
• Clearly understands the sales model and interacts with Product Managers and business stakeholders in order to facilitate big deals, from exploration through closure and manages high levels of partner satisfaction through product consumption phases post transaction
• Report on all aspects of large scale programs with key partners/client including KPI's, weekly accomplishments, Monthly accomplishments, Quarterly accomplishments open projects, future opportunities, and risks.
• As a PMO keeps a record of the progress of various projects being handled by the company on the basis of updates received from different project managers. Standardization methods are followed with regards to the manner in which the data is collected and presented as reports to the management. Project dashboards are usually used to showcase such data which is a simple method to keep a check on the various project statuses.
• Project Portfolio Management - Managing the projects portfolio and leading the quarterly Portfolio Management Team meetings. Provide data analysis to support active portfolio management.
• Manages PMO projects for departments, functional areas and regional services and facilitates implementation of projects.
• Develops key metrics related to PMO projects to ensure expected outcomes are being achieved, and continually monitors progress. Gathers data, directs analysis and designs project plan.
• Creates and monitors project metrics and continuously monitors progress flow. Works within project budget and timeframes, and changes or refines work plan to adapt to changing requirements (i.e. timeframe, priorities, budget, etc.).
• Actively manages all personnel involved in a project or workflow. Monitors progress against milestones or deadlines to ensure quality deliverables are provided on time and customer needs are met.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Report on all aspects of large scale programs with key partners/client including KPI's, weekly accomplishments, open projects, future opportunities, and risks
• Creative and innovative thinker, team player with excellent communication and analytical skills, bringing energy, enthusiasm and leadership to problem resolution and Solution Development.
• Expertise in directing, guiding the team and organization on how to use Agile/Scrum practices and values to deliver to customers
• Agile experience/knowledge of key agile techniques including Scrum, Kanban and XP.
• Good knowledge and basic experience in implementing the Scaled Agile Framework (SAFe).
• Good Experience in Product Life Cycle management.
• Mentoring teams on Agile practices for large enterprise and complex environment.
• Reporting to the Management and Product owner about the ongoing processes and its velocity.
• Excellent written and presentation skills - able to communicate effectively with engineers and senior managers.
• Agile product and program management experience in a software development environment with specific deep experience and functional expertise in Financial (ATM) and Retail domains.
• Facilitation of Sprint and Release planning, Daily Stand up, Sprint Review, Demo and Retrospective.
• Creating Scrum artifacts & Big Visible Information Radiator (BVIR) of Burn Up and Burn Down charts.
• Working closely with Product Owners on creating and grooming the product backlog.
• Working with Product Manager & Release Management team on Release planning and Schedule.
• Sound expertise in Identifying, resolving and removing Impediments.
• Experience of working with engineers in a challenging, high-pressured environment.
• Coaching various functional roles during agile transformation on best practices.
• Evaluating and recommending appropriate Scrum tools like JIRA, Rally and their best usage.
• In-depth understanding and experience across technologies and industries globally
• Good Knowledge and/or experience with widely successful agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.
• Experience in preparing the providing the cycle time matrix, Lead time, Velocity to the project stake holders.
• Work closely with PMO team members and Dev/QA leads onsite to achieve goals/ objectives set by the director head.
• Measure and monitor progress, coordinate to resolve blockers, highlight deviations, reported issues and their owners.
• Managed different risks and resolve issues that affect scope, schedule and quality.
• Relational database experience includes ORACLE, MS SQL SERVER; knowledge of Data Warehousing concepts.
• Experience in Product Development, Retail Domain, Finance Domain, E-Commerce Domain.
• Exposure to all stages of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Experience in building, training, and managing onsite and offshore QA teams, building testing infrastructure, setting up test processes and guiding teams through project lifecycles.
• Analyse project and/or change documentation (BRD, FRD, TDD, CR) to determine and document appropriate test approach for complex multi-application/platform projects.
• Extensive experience in Quality Assurance and Software Testing using Manual and automated testing tools such Quality Center, Quick Test Professional and Selenium.
• Experienced in Analysing Business Specifications and developing Test Strategy, Test Plan, Test Cases, Test Script and execution framework.
• Well experience in Test Estimation, Test planning, documentation, defining and executing the Test cases using Automation tools as well as manual.
• Experience in Black Box, White box, Integration, System, Smoke, Performance, Functional, Maintenance and Regression, Voice Guidance, Memory Leak, Security, Solid Core testing.
• Extensive experience in tracking bugs using Bug tracking tools such as Test Link, Test track Pro, MKS IM, JIRA, QC, MANTIS and ALM.
• Working experience in using the Confluence, Jenkins, Auto IT, QTP, ATM Test Lab, Test Partner and Selenium.
• Used advanced Object Identification Techniques like XPath, CSS, Fire Bug, Web Table, HTML DOM Windows and Shell Script etc.
• Good experience in Selenium IDE, WebDriver, GRID, ANT, TestNG, Jenkins, Cucumber, Mavens.
• Good understanding of applications designed with service oriented architecture (SOA), web services, with knowledge regarding associated testing methods.
• Dedicated, conscientious individual with strong sense of responsibility, work flexibility and quickly adapt to changing environments professionally and personally.
• Mapping client's requirements and providing them best solutions involving evaluation and definition of the scope of the project and finalization of the project requirements.
• Managing & leading team members; allocating resources among team members and guiding team members till final delivery.
• Holding review meetings to monitor progress of the project as per schedule, and ensuring timely completion & delivery of the project to the client.
• Handling resource allocations and setting up of communication channels across the various horizons of the organization structure.
• Performance Management: Establishing clear objectives, provide constant feedback on performance, Assign review scores/ratings and Track progress.
• Interfaces and negotiates with customer with regard to project estimates, schedules and deliverables.
• Preparing proposals, business presentations to clients, resource planning, technical direction, effort estimation, tracking, risk management, status reporting, employee appraisals and mentoring.
• Overseeing delivery management & post implementation support.
• Having 3 Years’ experience in managing the vendor companies Level Four (FIS), Sonata, and Value Labs etc.
• Experience in improving team dynamics making the working environment joyful by encouraging and levering the productive innate traits, motivations and characteristics in people, to allow them to achieve realistic goals and do great things together.

CORE COMPETENCIES:

• Strategy & Planning, Champion of Relationship Management, Delivery focused person who ensures projects are delivered successfully. Able to remove organizational obstacles and factor in capacity strategically or through efficient processes.
• SCRUM/Agile/Waterfall/SAFe KPI Management Project/Program/Portfolio Management
• Leadership and Team Building PMO Development Communication Management
• Influence and Negotiation Conflict Resolution Contracts and Procurement
• Audit and Compliance Best Practices Hiring and Performance Management
• Finance and Budgeting Change Management Planning and Resource Management
• Software Implementation Training and Development EMV Certifications -ATM,POS
• Information Technology Plan view management Testing, Training and Quality Management
• Stakeholder Management Client Relations Time, Cost and Scope Management
• SDLC (Software Development) Kanban Continuous Integration
• Testing COE

PROFESSIONAL DEVELOPMENT:

• ISTQB Certified Professional
• Certified Scrum Master Professional
• ITIL V3 Certified Professional
• Safe Agile trained professional
• Quality Auditor
• Leadership Training from Georgia Tech University.
• Load Runner, ATM Test Lab,Selenium,QTP,QC, AMDOCS
• Yellow Belt, Green Belt
• Effective Communications for Business Stakeholders.
• PMP trained professional
• PMO Training
• Plan view
• MKS

TECHNICAL SKILLS:

PM Methodologies: SDLC, CMMI, PMBOK, WATERFALL, AGILE, SCRUM and Kanban.

PM Tools: MS Office Suite (Word, Outlook, Excel, PowerPoint), MS Project 2007/2010, MS Project Server 2010, MS SharePoint, Visio, Requirements Gathering Specs, Project (Plans, Budgets, Issue Logs, Schedules, Checklists, Folder, Workbooks and Meeting Facilitation Tools (Google groups, GoTo Meeting, WebEx, MS Lync).

PM Plans: Charter, Scope, Cost/Budget, Schedule/Time, Resources/Staffing

Testing Areas: GUI Testing, Functionality Testing, Integration Testing, Regression Testing, Performance, Testing, Business Requirement Analysis, System Testing, White and Black Box testing techniques And Manual Testing, Automation testing, Memory Leak testing, Security and Solid core, EMV(Master, Visa, Maestro) Testing, ADVT, TIP testingNetwork Certification, POS Testing, ATM Testing, Diebold ATM testing, Wincor ATM testing and Test Environment setups.

Tools: Test Partner, Load Runner, QTP, and Selenium, Win Runner, ATM Test Lab, Auto IT, Erwin, Informatica, Data stage, Eclipse, WebLogic, WebSphere, Wireshark tool, EMV Simulators, ATM Simulators, ATM Switches.

Configuration Management: SVN, MKS, TFS, Maven, GitHub, Visual Source Safe 6.0

Operating systems: Windows (7/XP/2000/NT/98/95), Windows2000/NT, Server, UNIX and MS DOS, VMWare.

Hardware: ATM Machines ( Confidential, Diebold, Wincor), POS Machines, Kiosks, EMV Kernel Devices and Chip Cards, VX,MX Terminals

Bug Tracking: JIRA, MKS IM, Test Track, Mantis, Test Director, ALM, Active Collab,Microsoft Test Manager

Internet Technologies: HTML, JavaScript, XML

Language(s): C, C++, VB, VC++, .Net and Java.

Database(s): Oracle9i, SQL Server and MS Access.

Business Visualization tool: Tableau Desktop 8.2/8.1/7, Tableau Server 8.2/7, Tableau Reader.

Tools: and Packages: MS Office Suites, Tools built on Shell Scripts, VBScripts, Putty, Share Point and Confluence, Eval for EMV, Collis, and UL.

PPM Tool: Planview

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

PMO-Program Manager

Responsibilities:

• Managed 3 Portfolio’s for Confidential Application Development Center.
• Waterfall and Agile Methodologies with Remote Teams (US & International)
• Resources up to 100 Resource on a portfolio; total Portfolios up to 300.
• Collaborates with the VP, IT Services, business unit leaders, and projects managers to develop and manage project and program budgeting and cost estimation approaches, resource allocation, and reallocations.
• Work closely with PMO team members and Dev/QA Managers onsite to achieve goals/ objectives set by the ADC head-VP.
• Ensures that investments and initiatives in project management services are aligned with business strategy and priorities.
• Manages a portfolio of project and program management services (project analysis, project execution, project delivery) for Confidential ADC.
• Project Portfolio Management - Lead the quarterly Portfolio Management Team meetings. Provide data analysis to support active portfolio management.
• Planview management for Confidential, Enterprise, Pin pad projects.
• Report project status to the VP, Sales in the format and frequency requested for consistency.
• Prioritizes programs and projects based on company objectives dealing with changing functional needs, resource capacity constraints, risk exposure, and interdependencies
• Working as an interface and communicate with a large set of performers and stake holders (Dev, QA, Business, Product Management, PMO) on a daily basis
• Work diligently to update Plan View tool with Project definition, schedule tasks, allocate resources, generate reports etc.
• Works with business unit directors to develop project and program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities.
• Works with business unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities.
• Create project plans and keep track of schedule for on time delivery as per the defined quality standards
• Ensures adoption and implementation of project and program management methodology and oversees project and program management coaching.
• Managing risks and resolve issues that affect scope, schedule and quality.
• Measure and monitor progress, coordinate to resolve blockers, highlight deviations, reported issues and their owners working with Defect/Issue tracking tools like JIRA, AMDOCS
• Preparing the Root Cause analysis data and presented to VP.
• Participate in Client meetings to discuss scope and/or roadblocks if required
• Engineering Reporting and KPI management - Prepare and report on Engineering and PMO KPIs with recommendations to go forward. Provide all executive-level communication materials for Monthly report, MBR (Monthly Business Review), and QBR (Quarterly Business Review).
• Analyse and drive action regarding KMI and critical metrics for the evaluation of current/past performance as well as trending for estimation of future performance.
• Preparing timely reports (Interlock, PPM,KPI, Resource Utilization, Time sheet Compliance) with the help of tools or by manual collection of project data from the stakeholders
• Monitors value metrics to inform decisions that maximize returns across enterprise projects and programs
• Monitors the delivery of business objectives and client experience for Confidential services.
• Communicates status of the project and program portfolio to all stakeholders in business units and the VP, Product Management directors.
• Plans and executes activities that support the growth of the PMO community into a high performing team including targeted training and mentoring of individual Project/Program Managers.
• Ensure process improvement and compliance, participate in technical design discussions and review technical documents
• Create project plans and keep track of schedule for on time delivery as per the defined quality standards
• Co-ordination with Onsite/ Offshore teams and attending customer calls
• Good client relationship building skills and Strong Team Building expertise
• Lead enhancements in customer timeline integration, on time delivery, requirements, and systems engineering and sustaining engineering projects and deliver value to the customer.
• Lead improvements in on time delivery, Requirements and Systems engineering, and sustaining engineering projects for the Application Development Business Unit.

Confidential, Duluth, GA

Project Manager/Scrum Master/Kanban Coordinator

Responsibilities:

• Managed 3 Projects, Application Customization, Development, Implementation and Deployment
• SCRUM and PMI Methodologies with Remote Teams (US & International)
• Budget of up to $10M per Project, total Portfolio of $27M
• Resources up to 16 Resource on a team; total Portfolio up to 32
• Involved in Analysing Business Requirement Document, System Requirement Document, and Detailed Level Document with the solution managers, Product owner.
• Prepared Project Plan, communication matrix, escalation matrix aligned to customer objectives and updated in the confluence.
• Accountable for establishing and managing the framework for governance of Scrum and quality Delivery
• Accountable to promote better vertical visibility of scrum teams: Cost, resources, risks etc.
• Interface with the Team Leads: Business, BA, Validation, Development, and SME.
• Financial oversight of the project.
• Organized backlog grooming, sprint/increment planning; facilitated daily scrums, retrospectives and software demo; solved impediments.
• Worked closely with Product Owner in backlog management and continuous delivery of features.
• Managed the lifecycle of user stories, from sprints' ideation to deployment. Coordinated and managed monthly releases.
• Ensured the team is assessing velocity and capacity accurately, worked with all stakeholders to guarantee the team commits to right number of user stories depending on available capacity.
• Responsible for monitoring and managing Core Program Management expectations and coordinate/execute corrective action to address gaps
• Acted as Project Manager to assist Game Designers in converting traditional Requirements/Game Design Documents into User Stories
• Responsible for communicating expectations and milestones for release updates to Engineering managers
• Interface with project teams (particularly project managers, product managers & BA’s) to make sure that stories and other project deliverables to the platform team are of sufficient quality and provided in a timely manner
• Used JIRA for all Agile Scrum Change managements to track product defects and tasks for teams.
• Served as Scrum Master overseeing 4 successful consecutive release cycles, increasing content by 20%, decreasing bugs 25% and assuming 100% functionality with each cycle.
• Developed the test scripts and analysed the results in various stages of the application including Integration, Regression, Functional and Acceptance testing.
• Coordinate with the platform development lead, project managers, and product owners to do sprint and release planning for the platform
• Reported software defects and worked with business analysts and developers to resolve technical/functional issues.
• Responsible for establishing schedule and process for product/iteration demo’s and facilitate across scrum teams
• Responsible to implement and execute disciplined Change control process including communication, estimation and impact to scrum teams and testing
• Certified applications with PCI compliance as per the guide lines given by Payment Card Industry
• Certified different version of the ATM application with EMV Brand Approval, ADVT and TIP, Network.
• Checking the status of the execution of each test case (PASS/FAIL) in QC, Daily/Weekly status reports for the release.
• Review all the project development, test deliverables (test cases, test reports, defect log reports etc) and sign off.
• Identify and remove impediments to the ability of the team to deliver the product/platform goals and deliverables
• Maintain a platform backlog (non-project technical debt, refactoring tasks needed etc) and track work against those tasks
• Work with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on platform & project specific technical topics
• Oversee the day-to-day progress of Agile, Waterfall & Hybrid based development project(s) and release initiatives with regard to time, budget, scope and quality
• Run multiple projects with multiple work streams from start to finish utilizing SCRUM Agile Methodology in two-week iterations.
• Practice SCRUM Methodology - Manage Sprint Estimation, Sprint Planning, Sprint Demos, Sprint Retroactive.
• Manage and document action items.
• Work with Product owners in prioritizing User Stories and Grooming Backlog using Agile Methodologies.
• Delivery of projects aligned to overall business and technology strategies and architectures.
• Manage Vendors, SOWs, Procurement, Budgeting, Budget Approval, Maintain Resources, Track Capitalization and Expenses, Resource Budgeting.
• Manage schedule, manage budget, manage status reports, coordinate with technical team and business, communicate with leadership, and escalate risks/issues as appropriate. Project management methodologies (PMBOK), Software Development Life Cycle - Agile and Iterative Methodologies, MS Project, Word, Excel PowerPoint
• Executing the plan ensuring that all Project Team Members complete their assignments according to plan.
• Supported UAT test issued by working with end-users and technical staffs and documented UAT test results
• Monitoring and controlling the work to ensure that the project remains on track and in control.
• Closing the project to formalize acceptance of the project result and release project resources.

Confidential

Software Engineer, Test Engineer, Team Lead, BI Consultant, Senior Team Lead, PS Consultant II, Europe Region Manager

Responsibilities:

• Managed 25 Clients, ATM, POS, PCI Application Customization, Development and Implementation & Network Certifications.
• Waterfall, Iterative and Agile Methodologies with Remote Teams (India &International)
• Budget of up to $5M per Project, total Portfolio of $60M
• Resources up to 32 Resource on a team; total Portfolio up to 32
• Directly reported to the Director and VP of the financial and Retails divisions.
• Act as the single point of contact for all of Provide strategic direction and vision for the testing team and lead them in the right direction to work smarter and more efficient. Evaluate and recommend new technologies to enhance efficiency and increase communication between critical technology areas.
• Build a testing team of professionals with appropriate skills, attitudes and motivation.
• Defined, standardized the testing engagement process resulting in effective communication
• Responsible for assembling, and Training the Confidential India, Europe, Philippines Testing focusing on all testing best practices and testing tools.
• Successfully implemented a streamlined testing process from the ground up for all of testing.
• Implemented QA best practices from the ground up for the Confidential and Retail groups;
• Conducted needs assessments, resource allocation, prepared lab hardware and testing tools budgets, constructed development plans.
• Provided Functional, Automation, performance testing technical support across all Confidential clients as needed.
• Organize the testing kick-off meeting and understand the testing effort by analyzing the requirements of project.
• Estimate and obtain management support for the time, resources and budget required to perform the testing.
• Managed resource planning, delegation of deliverables, problem resolution, staff augmentation, and the coordination of efforts across multiple lines of business
• Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Developed Master SIT Test Plan outlining the strategy how and what will be tested.
• Provided off hours support during the SIT execution cycles.
• Arrange the Hardware and software requirement for the Test Setup.
• Assign task to all Testing Team members and ensure that all of them have sufficient work in the project.
• Participated in the Component Integration Testing meetings and monitored progress
• Ensure content and structure of all Testing documents / artefacts is documented and maintained.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Check / Review the Test Cases documents.
• Keep track of the new requirements / change in requirements of the Project.
• Escalate the issues about project requirements to Director and Senior Director
• Reviewed, designed, and approved detailed test plan/procedures that drive quality of our applications in the areas of performance and functional quality.
• Reviewed, designed, and approved detailed documentation plans that capture and track the progress and nature of our continually improving product quality.
• Organize the status meetings and send the Status Report to the Client
• Attend the regular client call and discuss the weekly status with the client.
• Communication with the Client (If required).
• Act as the single point of contact between Development and Testers.
• Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
• Review various reports prepared by Test engineers.
• Ensure the timely delivery of different testing milestones.
• Prepares / updates the metrics dashboard at the end of a phase or at the completion of project.
• Oversee all testing documentation and provided feedback when appropriate. Ensuring best practices were followed.
• Worked under minimal supervision from engagement to production hand off.
• Establish and manage all vendor relationships relating to testing tools and best practices.
• Mentor college hires that want testing to be their care

Confidential

Software Engineer

Responsibilities:

• Involved in 1 Project and 3 sub-modules, Interface, Development, Implementation and Testing
• Waterfall and V Methodologies with Remote Teams (US)
• Budget of $1M for US, total Project of $5M
• Resources up to 10 Resource on a team; total Portfolio up to 10
• Prepared and Implemented Code for user module using Visual Basic 6.0
• Test Case Design, Review and Test Case Execution.
• Writing, Enhancing and Executing Test scripts
• Responsible for setting up of Test Environment.
• Conducted the unit testing.
• Responsible for creating Test Data.
• Organized Test Readiness Review (Test Entrance Criteria).
• Performed different kinds of manual testing like Functional, System, Boundary, and Integration and End-to-End tests during different phases of testing.