SUMMARY:

IT Release Management PM offering 6 years of project management and 10+ years of sustaining engineering and quality assurance. Experienced in Agile Scrum framework for continuous integrations and driving team to self - organization. Extensive expertise in managing all phases of project life cycle for complex projects and programs with cross-functional teams globally. Highly organized and multi-tasked to track issues, project planning, project scheduling, team building with inter personal communication skills, excellent negotiator and conflict resolutions to move the project forward, and detail-oriented. Offer outstanding talents in presentations, developing project charter (scope, roadmap, WBS, and deployment dates), risk assessment, quality assurance, good facilitator and tracking customer reviews. Driven by new challenges and successful in all endeavors. Enriched with latest trends and techniques and a wide range of skill in Troubleshooting, root cause analysis and problem solving methods.

AREAS OF EXPERTISE:

• Business Process Analysis Program/Project Management Release Management
• Agile Scrum Methodology IT Strategy and Planning Requirements Gathering
• Risk Management Team Building and Mentoring Quality Management
• Process Documentation Stakeholder Management Training
• Business Data analysis & Metrics Software Development Life Cycle Executive Presentations

TECHNICAL SKILLS:

Operating Systems: Confidential, Windows XP/2000

Platforms: UNIX( Confidential ), Sun SPARC, SunBlade, AMD64, X86

Languages: C, Shell scripting

Web Technologies: HTML, Twiki

Business Applications: Microsoft Office (Word, Excel, PowerPoint, Project 2000), Google Docs and spreadsheets

Communication Tools: Ichat, Pidgin, WebEx

Tools: BugDB, RMS, OTube, Bugtraq, Siebel(Apollo), Kanban, Oracle Business Intelligence (OBIEE)

PROFESSIONAL EXPERIENCE:

Sr. Program Manager, Santa Clara, CA

Confidential

Responsibilities:

• Managed Software development life cycle (SDLC) and worked with cross-functional product teams from project initiation to deployment for the company’s largest software release
• Drove change in the Confidential packaging system, common build environment and defect criteria
• Assisted project management with the change management/release process till functionality is released into production
• Defined and documented project work breakdowns, monitored task status, updated work estimates and incorporated new tasks into plan as needed
• Reviewed and approved Security readiness milestone as a Security point of contact ( Confidential ) for Confidential Products
• Developed and actively managed project schedule, resources, and budget
• Identified critical path and managed task dependencies within project timeline
• Engaged stakeholders, managed expectations and escalated issues/changes
• Proactively communicated release risks and issues with mitigation recommendations to key project stakeholders
• Direct accountability to Executive management for release status and milestone achievement
• Gained approval from executive management and PMO to ensure that the product is in compliance with business requirements
• Ensured smooth releases by working closely with Change Management
• Implemented Agile Scrum methodology of continuous integrations of functional software in 2 weeks sprint cycle
• Worked with multiple stakeholders in gathering requirements by conducting multiple sessions to understand each requirement
• Played a role of Scrum Master to run a time boxed investigation and determine business goals and values
• Worked with Product Owners to develop and prioritize the Product Backlog, write user stories, acceptance criteria, and create release plans
• Facilitated Scrum ceremonies - backlog grooming, sprint planning, daily scrum meetings, sprint review meeting with end user and retrospective
• Influenced Scrum team to implement XP engineering practices like test-driven development, the focus on automated testing, pair programming, simple design, and refactoring
• Protected and removed impediments to permit team to focus on their goals and objectives
• Tracked and monitored Kanban like task board for status updates
• Successfully implemented process and tools in the scrum team
• Performed retrospective meeting to understand what went well, areas of improvement, process improvement and develop strategies for future releases and deployments
• Led internal tools development team to improve performance and increase visibility of the tool
• Managed resource allocations to effectively prioritize resource efforts
• Enhanced functionality of the tool from users feature requests and inputs
• Conducted UAT sessions with different stakeholders in order to get UAT sign off
• Created visibility and usage level by facilitating presentations and demos across systems organizations
• Tracked performance of the build tool and presented metrics to the Executive management on monthly basis
• Pulled together a support team of advocates to assist users issues
• Successfully performed data analysis, defined purpose and objective of the key metrics, developed performance indicators measuring product quality, resource capacity, risk, and status at different hierarchical levels of management and presented metrics to the management on monthly basis
• Tracked performance of the software tools over different networks like LAN, VPN and presented to the management on quarterly basis
• Key player in training employees to get familiar with new processes and procedures during Oracle-Sun acquisition
• Collaborated with Oracle sustaining team, identified Oracle keywords and defined new processes that are compliant with company’s business requirements
• Created and implemented training to the systems organization by leveraging Oracle University tools via slides and videos
• Accomplished test suite automation by serving as a liaison between development and testing organizations
• Convinced management and surpassed resource allocation to meet the project criteria
• Bridged the gap between Engineering and Testing process by brainstorming best practices and standardized test suites
• Tracked and managed progress, scope and hours against project work plans
• Removed roadblocks/obstacles to help ensure execution of deliverables
• Championed team effort with cross functional organizations in prioritization, automation and service level agreements (SLA)
• Implemented Agile methodology of collaborative effort with cross-functional teams and customers.
• Facilitated educational conference week to assist engineers to get up to speed on the Oracle VM server for SPARC also known as LDoms (Logical Domains)
• Regularly interacted and collaborated with Technology management, and leads on project status, priority setting and resource allocations as well as department-wide efforts
• Managed across functional teams with capacity planning and resource allocation
• Negotiated across multiple functions to resolve project conflicts and competing priorities
• Worked on the root cause analysis for the major escalated issues mostly Kernel and network related issues
• Performed regular surveys with development and support engineers to resolve barriers
• Pulled together multiple organizations to provide best support to customer issues in a timely manner

Confidential

Software Sustaining Engineer

Responsibilities:

• Software sustaining and testing in Confidential environment using C language
• Experience in manual and automated testing, test case design, documentation and execution
• Managed 15 - 20 Customer Escalations per year mostly bug fixes
• Played a Project Manager role by facilitating Confidential meetings with stake holders globally to track the status of the critical escalations, show-stopper bugs and present status updates to the executive management

Confidential

Intern

Responsibilities:

• Member of the Confidential Sustaining Quality Assurance team.
• Gained expertise in Confidential sustaining team QA framework by collaborating with development group
• Executed automated conformance and regression test suites to verify the various features and fixes submitted by engineers
• Created an intranet website to document the installation and execution procedure of both regression and conformance test suites