SUMMARY:

• Proactive, solution oriented, performance - driven professional with 15+ year’s progressive expertise in Telecommunication, Foreign Exchange, eLearning industries.
• Scrum Master (CSM) and ISEB Certified .
• Working for client Confidential & Confidential from past 12 years on various critical programs and Transformation (Waterfall to Agile transformation, CI-CD / DevOps ) Facilitated & lead projects with Waterfall SDLC and Agile methodologies, Test Automation Enablement and to End QA Solutions (Functional and Non Functional Testing)
• Worked with various capacities Project Manager/ Scrum Master and managed various Agile Ceremonies ( i.e. Requirements gathering sessions, Client demos, Sprint planning sessions, Daily Stand up SCRUM meetings, Backlog updates, User Stories grooming sessions etc)
• Implementing DevOps, Leading Continous integration and Continous delivery for various critical applications and aligning the teams skill for Behaviroal and Test Driven Development to bring more values / efficiencies.
• Managed client engagement services and solution implementations, operations management; ensuring adherence to policies and processes relating to service transition, implementation, and operation of outsourcing services
• Front Ending Tech Mahindra for client delivery and responsible for any internal / external issues/ escalation, suggesting solution to client, come up with innovative solutions, Minimize the issues identified as Pre production and providing timely updates to client
• Leading the portfolio for monthly/quarterly Confidential & Confidential releases.
• Worked in multi-national environments, Extensive knowledge and experience in managing QA projects involving onsite-offshore delivery model
• Hands on experience on Functional Automation tools Silk International, Quick Test Pro, Selenium, Automatics .
• Worked on Performance Testing tools like QA Load, Open STA for Load, for Stress and Endurace Testing
• Expertize in Test Management tools like Quality Center, IBM TDP.
• Well versed with various Testing process, Led Waterfall to Agile Transformation, streamlined the Agile process and successfully delivered the releases with enhanced Agile methodologies
• Worked on Amdocs suites of application, Hands on experience working on Order Management System (OMS), Customer Relationship Manager (CRM) etc.
• Worked in Multi-national environments, Extensive knowledge and experience in leading large QA, Support programs of multi-million dollar
• Proven results in Test Management, Production/Application Support, Product delivery, Processes, Client relationships, business growth and People Management
• Managed teams EBIDTA, sales, P&L, People Management, continue to monitor team’s billability to increase revenue target.
• Managed and maintained IT assets such as various tools like QTP, Selenium, HP-ALM, Load runner, DM Suite…etc.
• Established and maintained vendor relationships to facilitate the purchase of cost-effective IT solutions
• Successfully created and implemented Testing Center Of Excellence and SDLC including SCRUM across all projects, worked as Scrum Master
• Significant experience in managing distributed projects, Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA; Delivery Management & Post Implementation support.
• Proposed service virtualization extensively used tools ITKO LISA (reducing backend dependency )
• Experience in Mobile/Device Testing using Mobile Lab, Browser and Native application Testing, Mobile Lab Testing, Web Trends and Adobe Reporting Testing, Responsive Web Design (RWD) Testing,
• Extensive experience of CMM/ Quality Audits and Project Management Review, Performance appraisal

TECHNICAL SKILLS:

Operating Systems: Windows 2008, Unix

Programming languages and technologies: Basic Java,, C++, Visual Basic

Testing Tools: Selenium,Silk International, Automatics ( Developed on Selenium Framework), QTP, Soap UI

Performance Testing Tools: QA Load, Open STA

Test Management: Quality Centre / ALM, TDP BugZilla

Estimation Techniques: Planning Poker, WBS, Delphi MethodBug Tracking / Sprint Planning: Rally Dev, Quality Center, JIRA

Amdocs Tools: OMS, CRM

Build Integration: Jenkins

Database: Oracle, No SQL (DB)

Application/Web Server: Apache Tomcat, JBOSS, IBM Web sphere

Virtualization Tool: ITKO LISA

Domain: Telecom, Foreign Exchange, eLearning

PROFESSIONAL EXPERIENCE:

Confidential, Dallas,TX

Project Manager /Scrum Master

Responsibilities:

• Co-ordinated Requirements gathering sessions, Client demos.
• Co-ordinated and conducted team Sprint planning sessions, Daily Stand up SCRUM meetings, Backlog updates, User Stories grooming sessions.
• Conducted Sprint reviews, Sprint Retrospective meetings and Sprint Demos for developed software.
• Co-ordinate working sessions with IT teams. Release planning, Release Backlog, Maintained Backlog and User Stories updates.
• Setup meetings, collaborations, coordinated resolution of defects and issues.
• Provided weekly and monthly status to senior management.
• Defining Testing Methodologies, Creating Test Plans, Verifying and Validating Application Software and Documentation based on standards for Software Development and effective QA implementation in multiple PODs of Confidential and non Confidential
• Streamlining Testing process, Led Waterfall to Agile Transformation, streamlined the Agile process and successfully delivered the releases with enhanced Agile process
• Leading Agile Trannsformation which mainly focusing on ontime delivery and reduce time to market along with streamlining the process to bring continous enhancement, this group was transformed from traditional waterfall to Agile and than from Agile to DevOps.
• Responsible for scoping, prioritizing and driving delivery in collaboration with business and development team.
• Played a critical role in driving a timely and successful delivery for de-commissioning of legacy application within Confidential & Confidential .
• Managed client engagement services and solution implementations in a Global Delivery model as an Onsite/offshore team coordinator.
• Responsible for Resource management, Estimation and Tracking, Risk management, Process improvement and Vendor Management.
• Technology savy group with help of open source or in house tools implementing continous integration and continous development (As Transformation lead I am managing P&L of 8M USD annually).
• Managed End-To-End Quality Process - Strategy to Execution
• Worked as Defect Manager, well versed with defect life cycle.
• Led efforts to facilitate the strategic use of knowledge resources by conducting training/tests and creating artifacts
• Hands-on experience of Mobile Automation using Mobile Lab
• Leading Automation enablement team and bringing efficiencies with automation of Confidential and non Confidential applications using Selenium

Confidential, Dallas,TX

Sr QA Lead

Responsibilities:

• Was part of QA team in Light Speed Initiative and my team hold the responsibility to assure orders requests are flowing successfully from Negotiation to order activation and then to service notifications, brought lot of efficiencies wherein Initially end to end order completion use to take 15 days which was reduced to 2.5 days
• Led another initiative of Conversion Testing wherein existing Confidential customers are migrated so they are compatible to order new Confidential servicesl, lot of challenges in migration but with continuous improvement streamlined the process so in later releases process were optimized and customer migration wasn’ Confidential tedious task any longer.
• Hands on experience of database testing using Toad.
• Automated the manual correction process, which significantly reduced order fallout and manual intervention, resulting in better resource/time utilization and helped minimized escalations.
• Leading Application / Production support team so assure quick torn around against and Prod issues, issues are closed with correct root cause with plan to avoid recurrences in future releases.
• Responsible for Client management, Onsite/offshore team co-ordination, Monthly/Quarterly reports with client, Process improvement, Knowledge Management.
• Manage transition of client from Solutions Implementation to Client Support.
• Functioned as a release manager for monthly/quarterly Confidential & Confidential releases.
• Led efforts to facilitate the strategic use of knowledge resources by conducting training/tests and creating artifacts

Responsibilities Prior

Responsibilities:

• It has several in-house project and I am working on two of them called Dream-MQSI and FK-Dream.
• FK-Dream is accounting interface between Finance Kit(Treasury System) and Dream (General Ledger Accounting package).It has three major components .
• FKXIM, DreamBC, BCC GUI. Finance Kit System generates EOD input XML file, and FKXIM extract this input file and create one Global Temporary table. DreamBC fetches this input data from this table apply few business logic such as conversion of FK data to multicurrency COA data, Accounting for CFX customer margin, Autogenration of Intercompany GL entries, Summarization etc.
• DreamBC generates two proc files and post the data of these tables to DREAM. if files are posted successfully then it generate import report file with Posting ID..
• Worked on the POC wherein existing systems were getting migrated to message broker and using WebSphere business integration message broker assuring secured messages are flowing to downstream systems

Enhancement

Responsibilities:

• Saba Software provides a fully integrated web based and client server suite of enterprise applications for creating and managing advanced learning environments in global organizations, like certifications for Regulated industries like pharmaceuticals Called the Saba Learning, it manages all the critical business functions across an entire education business while personalizing education services so people can proactively manage their own learning.
• It provides an easy business-to-business learning exchange over a value chain using Saba Connectors and is able to suck any type of content in its system. The system contains fully automated notification system and notification server. This facilitates automated firing of notification events Confidential various places in the system.
• Its multilingual application developed to support customer across the globe with strong customer base of the company, I was working on one of the initiative to improve the performance as soon as more no. of users start accessing the application