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Scrum Master Resume

Richfield, MN

SUMMARY:

  • A highly motivated and gregariousScrum Master with a track record of analyzing, improving and implementing agile processes and adding value to the business.
  • Certified ScrumMaster Professional with excellent interpersonal and communication skills that enable successful implementation between all the business groups.
  • I have an excellent track record of conducting Agile - Scrum in helping organizations design purposeful technology solutions.
  • Scrum Master with over 8 years of diverse experience in functions for complex software projects in Insurance, Healthcare and Retail industry through all stages of the Software Development Life Cycle.
  • Coached teams on Agile - Scrum, Lean, Kanban and SAFe and successfully guided teams through the transition from waterfall to agile development.
  • Evangelized the benefits of being Agile and helped to foster adoption of Scrum framework.
  • In depth knowledge of Software Development Life Cycle process which includes Waterfall and Agile-Scrum, Kanban, SAFe and scrum-ban methodologies.
  • OrganizedSprint ceremonies to decipher intrinsic notions and severity of items in the Product Backlog.
  • Updated Burn-down chart, Dashboards and other metricsas the sprint progressed.
  • Enacted change and continuous improvement increasing the productivity of Scrum teams by 20% and the quality of deliverables by 25%
  • Conducted incremental product demonstration for product owner and stakeholders.
  • Calculated and analyzed the team velocity between the SPRINTs and conducted team meetings to address concerns and resolved task/organizational impediments to maximize team’s progress.
  • Facilitated Scrum ceremonies and JAD session with key stakeholder/ product owner and project SMEs.Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%
  • Applied T-Shirt Sizing, Planning Poker and MoSCoW techniques to prioritize the product backlog.
  • Updated Sprint tasks and conducted daily Scrum throughout the sprint to ensure the item pulled in sprint backlog is completed by the end of current Sprint cycle.
  • Worked across multiple domains including health care apps, ecommerce, networking(security over the wire (TLS/SSL))etc
  • Constructed BPMs (Business Process Models) using IBM WebSphere Business Modeler/Bonita showing business process flows using the Swim lane concept.
  • Led the process of Business Analysis and helped companies in implementation and upgradation of high budget software projects.
  • Demonstrated ability to work actively in different phases of SDLC in teams, fostered cooperation and collaboration among individuals in the work unit and helped team resolve conflicts constructively.
  • Excellent team building and problem-solving skills, documentation, user training and support in conjunction with strong management and background.
  • Excellent communication, co-ordination and presentation skills.
  • Extensive experience with PMO and project governance processes, and ensure that PMO and Architecture deliverables are met accordingly.

TECHNICAL SKILLS:

Web Analytics: Google Analytics, Google AdWords.

Tools: Demandware, MS Project, SharePoint, Confluence and JIRA, Rally, MS Visio, MS Office Suite.

Defect Tracking tools: JIRA, Rally, Rational Clear Quest, Quality Center.

Database/RDBMS: Oracle, MS SQL Server, MySQL, Access.

SDLC Methodology: Agile, SCRUM, Waterfall, RUP.

Others: Programming Language-C, C++, Java; OOA&D, Use Cases, ER Modelling, Activity Diagram, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Richfield, MN

Scrum Master

Responsibilities:

  • Preparing release plans and execution of Release planning session.
  • Conducteduser journey mapping and backlog creation sessions
  • Preparing project plans with timelines and milestones and thereby, managing sprints through identified development plan.
  • Estimating resources and capacity to identify timeline and effectiveness.
  • Assisting Program director in budgeting
  • Conducting Sprint ceremonies - Sprint Planning, Daily Stand Ups, Scrum of Scrums, Review and Retrospective meetings - religiously on every sprint basis.
  • Maintaining relevant metrics and dashboards to help management get a visibility on project status.
  • Management and tracking of issues, defects, risks and configuration.Daily defect triage and prioritization.
  • Effectively analyze, troubleshoot any issues and defects encountered and follow-up with vendor on any product defects.
  • Support Release management and code migration processes.
  • Support and perform testing and vendor solutions end to end in various environments
  • Pro-active and assertive towards removing obstacles and clearly communicating to outside teams.
  • Ensuring, facilitation and co-ordination of Solution Development, solution review and design meetings takes place.
  • Assists the Product Owner with keeping the backlog groomed.
  • Ensures Sprint commitments are made and kept while protecting the team from outside disturbances while in a Sprint.
  • Supports collaboration / coordination between all roles and team members
  • Tracks individual capacity and milestones daily and react accordingly
  • Elicits team discussions regarding the effects of discovered items on current sprint.
Confidential, Chanhassen, MN

Scrum Master

Responsibilities:

  • OrganizedSprint ceremonies to decipher intrinsic notions and severity of items in the Product Backlog.
  • Coached, mentored and tailored team towards Agile.
  • Communicated team status in super scrum so inter-team dependencies are resolved and every team is aware of the progress.
  • Did capacity planning to negotiate prioritization between product and engineering functions.
  • Prioritized the user stories into an ordered backlog of work items with the product owner.
  • Used sprint planning sessions to allocate the highest value stories into the next sprint
  • FacilitatedSCRUM planning meeting and JAD session with key stakeholder/ product owner and project SMEs.
  • Calculatedteam velocity with XY Charts and updated Burndown chart to keep progress visible.
  • Used various metrics and made team dashboards to visualize sprint using different filters and reports.
  • Triaged new issues thaton a daily basis to have a viewpoint on what’s important and what can wait.
  • Helped the team in understand the notion of complexity and story points.
  • UsedT-Shirt Sizing, Planning Poker and MoSCoW techniques to estimate and prioritize the product backlog.
  • Responsible for infotainment backend APIs for the new Lifetime programs like 90-day, 60-day, challenge engine etc.
  • Enforced Kanban principles as a scrum master for my DW/BI team that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.
  • Documented all impediments (occurred/resolved) over the SPRINT cycle to ensure they were re-visited in the sprint retrospective meeting and their status were accounted for.
  • Prepared use cases and/or user stories for all functions. Map all the use cases against functional requirements.
  • Captured empirical data and updated SPRINT tasks in daily SCRUM to ensure the item pulled in SPRINT backlog is completed by the end of on-going SPRINT cycle.
  • Followed and supported change management process, including documenting scope and impact of change.
Confidential, Chicago, IL

Scrum Master / APM

Responsibilities:

  • Created and executed strategic and tactical product plans with regional managers for expanding direct-to-consumer experience to design Motomaker for China.
  • Worked with Dual track with design and development teams so that design and development went hand in hand
  • Coordinated the efforts of 2 scrum teams totaling 24 personnel across various locations in Brazil, Chicago, India, and Romania.
  • Occasionally played as acting scrum master and facilitated all scrum ceremonies.
  • Introduced multiple enhancements on the site to enrich company’s CRM ecosystem to provide personalized user experiences.
  • Successfully completed various workshops like Requirement refinement and granularization, Story Point estimation, Iteration Management, Acceptance Criteria among various others during agile transformation.
  • Developed and executed strategic and tactical migration plans to new ecommerce platform CMS - Drupal with fellow product managers.
  • Created Prototypes for Internet and Intranet application, worked with UI team in designing of Web pages.
  • Analyzed company performance versus competitors and industry benchmarks by performing ROI analysis - financial return on new products, events or initiatives.
  • Performed, analyzed and presented to senior management - competitive advantages, pro-forma cost analysis and vendor comparison during vendor selection process, and new product opportunities.
  • Used google analytics and beta testing and came up with Mobile site improvements involving customer in this change process. The new change resulted in increased traffic on our mobile site.
  • Played key role in go-to-market strategies for new product launches for horizontal expansion of Motorola across the globe for ecommerce enabled website expansion
  • Wrote comprehensive user stories, and maintained well-groomed product backlog in JIRA for execution of tactical plans in the agile environment.
  • Liaised between technical staff business users by having a thorough understanding of interpreting customer business needs and translate them into application and operational requirements.
  • Led cross-functional teams to bring new products to market in 2014 & 2015.
Confidential, Philadelphia, PA

Scrum Master/Lead Business Analyst

Responsibilities:

  • Organized and coordinated the SPRINTceremonies.
  • Enforced time-boxing to ensure that the time invested in the meetings had positive outcomes
  • Documented all impediments (occurred/resolved) over the SPRINT cycle to ensure they were re-visited in the SPRINT Retrospective meeting and their status were accounted for.
  • Worked with TLS and SSL protocol for our client server application to encrypt customer data to understand requirements sticking to PCI compliance
  • Lead efforts to gather requirements pertaining to the backend support for security over wire.
  • Helped and assisted in design of our client server applicationto communicate over the network which was to use TLS Protocol.
  • Created Prototypes for Internet and Intranet application, worked with UI team in designing of WebPages and Micro site for portal application.
  • Constructed BPMs (Business Process Models) using IBM WebSphere Business Modeler showing business process flows using the Swimlane concept.
  • On committee to review Use Cases & Storyboards created using IBM Rational Requisite Pro and Rational Requisite Web
  • Developed business requirements and led a project to develop electronic interface between Client application and eReinsure.com, a web-based platform for exchanging reinsurance quotations.
  • Reduced policy processing time and eliminated 75% of redundant data, processes and workflows by creating business requirements for identifying duplicate insured (client) information in database.
  • Liaised between technical staff business users by having a thorough understanding of interpreting customer business needs and translate them into application and operational requirements.
  • Work with the QA Manager to develop training material for Operations that caters to the end user
  • Used SQL queries to extract data from different databases including testing and production for data validation and data analysis.
  • Writing Configuration requirements, PRD s, mapping systems with Guide wire claim Center data dictionary, writing new rules and modifying existing ones.
Confidential, Erie, PA

Scrum Master

Responsibilities:

  • Successfully migrated projects from Waterfall to Scrum within 6 months using Scaled Agile Framework (SAFe).
  • Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
  • Taught the team to create clear and concise epics/stories
  • Instructed and modeled core SAFe principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
  • Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
  • Facilitated Scrum of Scrum for offshore teams in India.
  • Evangelized the benefits of Scrum to ensure its smooth adoption
  • Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%
  • Identified business rules, built a rule based application that automates fine-grained, variable decisions used for claim adjudication, in IlogJrules.
  • Involved in data mapping of EDI transactions, creating work flow and activity and use case diagrams .
  • Extensive experience in Implementation of package policy administration systems like Guidewire
  • Developed a high-level project plan and helped manage scope .
  • Facilitated and managed meeting sessions with SMEs from various business areas.
  • Used clarity to maintain schedules with project manager and requirements team.
Confidential, Newport Beach, CA

Scrum Master/Business Analyst

Responsibilities:

  • Understood the Business Logic, User Requirements and test-objectives to develop Use Case Scenarios, Test plans, Test cases.
  • Wrote comprehensive user stories, and maintained well-groomed product backlog in JIRA for execution of tactical plans in the agile environment.
  • Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy.
  • Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
  • Enacted change and continuous improvement increasing the productivity of Scrum teams by 20% and the quality of deliverables by 25%
  • Empowered teams to self-organize and grow cross-functionality
  • Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery major initiatives
  • Met goal of addressing and resolving issues within 24 hours
  • Track and communicate team velocity and sprint/release progress
  • Created WBS, negotiated Triple Constraints, wrote RFP and evaluated proposals.
  • Worked with internal users for bug management and bug triaging.
Confidential, San Francisco, CA

Business Analyst

Responsibilities:

  • Elicited and gathered user and business requirements through open ended discussions, brainstorming and prototyping.
  • Created detail process flow documentation based on the input from system users and understood the system architecture.
  • Assisted the Project Manager in managing project resources and project timeline using MS Project and Excel.
  • Designed the Functional Specification Document (FSD) based on the project scope and SDLC methodology.
  • Performed requirement gathering for integration with the Enterprise Reporting System using Requisite Pro.
  • Facilitate issue resolution of defects uncovered through testing. Participated in ad hoc testing of system interfaces with Program Participants.
  • Developed SQL Queries to fetch complex data from different tables in remote databases using joins, database links and Bulk collects.
  • Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures.
  • Conducted JAD sessions for communicating with the all Project directors and stakeholders and created Process Workflows and Functional Specifications.
  • Worked closely with the Project Manager in handling the scope creep and analyzing its effects.
  • Created and managed project templates, use case templates, requirement types and traceability matrix in Requisite Pro.

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