SUMMARY:

• Established leader and strategic thinker with 20 years of progressive experience in managing, building, leading, and mentoring high - performing, tightly integrated and cohesive teams in global environment; providing senior executives with growth and profitability opportunities; and championing business process automation and improvement.
• Skilled at working in and delivering in a highly matrix environment, balancing customer needs with organizational goals, and identifying trends along with solutions.
• Developed PMO structure and strategy for Portfolio intake, project execution in alignment with organization objectives.
• Delivered efficient IT solutions successively across different lines of business, Proven ability to foster a cooperative work environment, operate at the senior leadership level, build relationships, influence and achieve consensus.
• Strong combination of deep business and technical knowledge with in-depth understanding of operations, finance, and sales.
• Strong ability to work and make decisions amidst ambiguity, Extensive and Progressive experience in managing large size in Application Integration and Infrastructure implementations, Multiple years of leading SaaS, PaaS, IaaS efforts

EXPERTISE AREA:

• Business and Product Development | Strategic Planning | Strategic Value Creation | Problem SolvingGlobal Experience | Supply Chain Planning Solutions | Profit Improvement | Leadership
• Business Process Improvement | Financial Controls | Enterprise Information Management
• Solutions Development | Data Architecture | Enterprise Content Management | Enterprise Architecture
• Project & Organizational Management | Client Relations | Business Intelligence | Internal Partnerships
• Information Technology | People Management | Software Engineering Leadership | Relationship Building | Vendor Management | Conflict Management | Facilitation | IT Security and Compliance | Agile/Kanban /Scrum
• CAP (Change Acceleration Process)/Workouts| Fluent in English, Russian, working knowledge of Spanish

T ECHNICAL SKILLS:

Windows Server - AIX - SQL Server - Oracle DB - Informatica ETL, Datastage - ERD - Data Normalization - VB - Java T-SQL/PLSQL - Business Analytics Tools (CognosNow, Crystal Reports, Tableau) - Splunk - Enterprise Content Management and Business Process Management using FileNet, Documentum, TIBCO, CRM, AWS, MS-Project, Rally, JIRA, Kanban, Visio

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Program Manager

Responsibilities:

• Running $2.5 million, call center transformation project migrating telephony systems from old telephony to new web based technology
• Managing variety of technology portfolios including AWS, Informatica and a variety of database systems to enable IVR and data driven call routing
• Managing Business Intelligence Operations team that is responsible for creating meaningful reports and dashboards for C-level executives working on real-time analytics and reporting
• Managing a very large base of key business stakeholder community spanning across 43 call centers, involving C-level leadership, department heads, more than 400 customer service representatives, agents, supervisors
• Managing change management by appropriate planning newsletter communication, training, smooth roll over and transition strategy making the migration very smooth
• Managing communication at all levels - including variety of reports target to various audiences - PMO, technology leadership, business community and project/program team members
• Managing sponsors to present project initiatives for successful approvals on key initiatives that align with overall corporate goals (specific examples can be discussed face-to-face)
• Managing mobile development teams working on health products shopping experience

Confidential

Senior IT Manager/ Senior IT Program Manager

Responsibilities:

• Managing a wide variety of portfolio, establishing a robust intake process encompassing application, provisioning and security and infrastructure (budget ranging from $0.5 M to app $10 M)
• Providing leadership and guidance to eliminate technological debt and participating in new IT initiatives evaluating the appropriate suite of applications and products
• Managing change request management process for a multi-year, multi-region program
• Aligning with various teams and collaborating with many other IT Project Managers
• Participating in long term strategy for smooth roll out and implementation of the program
• Managing strong teams of approximately 25 developers and project with the vision to meet strategic objectives of Confidential
• Working in End to End Program Manager capacity as a part of intake process and eventually managing the execution through independent track project managers
• Developing IT Plans in accordance with business initiatives, establishing and communicating Program office group goals, performance objectives
• Developing planning initiatives for major, complex and long term programs ensuring programs are aligned with business strategies and budgets
• Defining and refining tools and processes to support overall organizational excellence in program/project management and process definition - this is an iterative and challenging process and requires lot of negotiation that I had to leverage that came from years of experience
• Managing multiple compliance projects working with State regulations to be compliant with security and financial control measures that cover compliance with HIPAA regulations and financial SOX controls

Confidential

Senior IT Manager/ Senior IT Program Manager

Responsibilities:

• Managed a small part of multi-year multi-million-dollar Product Development program to build strategy for customer management, vendor/partner management and multi-projects execution
• Managed a strategically driven infrastructure program that supported robust infrastructure and established foundation for scalable framework and provided environment consistency to current running projects and a shared engineering platform
• Managed globally distributed teams across India, Vietnam, Indonesia, Mexico, Netherlands, France also working on product launches for various geographic regions Asia, Europe, North America and South America
• Managed projects/programs in a strong matrix environment through appropriate working model with resource managers
• Established a project management approach for infrastructure delivery with a better monitoring and reconciliation of funds and track the work according to the budget forecasting
• Managed Business Analytics effort on line planning volatility, performance measures - KPIs across, different business units and data visualization using terradata/IMSDB2/Oracle with Tableau

Confidential

Software Development Manager

Responsibilities:

• Worked as Software Development Manager for 4 years managing a team of 10 developers working on Java/.NET/Content Management/Mobile Development/DB technologies (7 onsite - 3 offshore) and 2 senior Architects
• Worked on Talent Management system with HR to achieve - high productivity, cross functional skill building, growing and mentoring along with leadership to rise internally in the company, performed regular activities like hiring, performance review, regular 1:1 and feedback to continue to build and manage stronger team
• Delivered software solutions incrementally and laterally to multiple lines of business, developed sun setting strategies for legacy systems and building a strategic roadmap for upcoming technology stack
• Developed a common approach for Confidential reporting across different department and organizations within IT - this was a challenging task as each department had a sub-culture but eventually was able to persuade leadership across all towers and instituted an effective Confidential reporting matrix

Senior IT Project Manager

Confidential

Responsibilities:

• Ran two major multi-million multi-year programs consisting of various projects aiming to meet strategic objectives of the organization
• Established new Project Execution Governance model
• Participated in decision making for allocation of funds for potential projects
• Managed other project manager’s work by understanding critical path activities and mitigating risks
• Managed various concurrent and complex portfolio projects leading teams of varying sizes from 10 - 35 resources and budget from $500,000 to $3.5 MN
• Managed and forecasted budget using various pricing models including Clarity (budget management tool for project managers)
• Defined risk management plan, analyzing risk for criticality, probability, impact, delegation and closure and developing risk mitigation strategies, ensuring accountability and ownership on risk owners
• Managed vendor relationships all the way from inviting and evaluating proposals (RFQ/RFP) to reviewing statements of work and finally awarding the work via decision matrix model
• Advised senior management on strategic systems conversions and integrations in support of business goals and objectives and provide weekly and monthly status reports to senior management
• Delivered Capitalization and Strategic projects on time for future scalability and in alignment with Technology Roadmap
• Saved the organization $300,000 by negotiating with vendors
• Implemented multiple solutions that were aimed at risk mitigation - failure of such systems would have caused close to $ 1.2 million of lost revenue and bad reputation in customer community
• Made technology oriented decisions and saved the company from investing into a product that had $80,000 upfront cost and ongoing license costs of approximately $40,000 per year - inspired the team to find a better more robust in-house solution to save the unneeded-software costs and ongoing expenses
• Helped the organization in improving team dynamics by exercising organizational theory and team building mechanisms to produce better and effective results