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Project Analyst Resume

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Alpharetta, GA

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PROFESSIONAL SUMMARY

Professional with extensive background in development, management and leadership of customer relationships, servicing internal and external customer issues at all levels.

Outstanding problem solver, with excellent analysis skills and proven track record identifying process gaps followed by process fix recommendation and implementation.

EXPERIENCE

Confidential, Alpharetta, GA Distribution Center Operations – Project Analyst 2009 – Present

  • Primary point of contact for coordination of daily operations for new distribution center project
  • Partner with warehouse for materials specification data gathering and systems reconciliation, including reporting and maintenance of initial inventory data
  • Due-diligence analysis of Sales Forecasting, Transportation costs and Warehousing costs
  • Assist Project Manager with other data analysis and reporting
  • Create and maintain information and training tools for future DC Ops personnel for this warehouse
Customer Service Analyst – Professional Products Division 2005 – 2006
  • Working with Sales and Customer Service, lead restructure and consolidation of customer service operations for Clorox PPD Group
Distribution Center Operations – Customer Service Lead 2003 – 2005
  • Primary point of contact for 13 distribution centers for all order, inventory, shipping and carrier issues
  • Interviewed, trained and managed seasonal employees
  • Technical and Operational point of contact for third party DC’s online launch – SAP
  • Collaborate with order management personnel, supply chain managers and regional transportation managers to improve/maintain customer order fill rates, resolve logistics issues and avoid/reduce vendor charge-backs
  • Proposed unique pooling concept for shipments to maximize truckload utilization creating logistics savings
  • Created transportation database to dramatically improve carrier selection efficiency for the Customer Support Center
  • Partner with customer service, supply chain and transportation to successfully execute and manage DSD and DPS programs
  • Created a carrier performance metric to facilitate carrier management by extracting and analyzing data outside of SAP
  • Acute data analysis skills and ability to generate creative cost-efficient solutions, while effectively managing internal/external customer expectations
Confidential, Alpharetta, GA 1996 - 2002 IT Governance - Customer Relationship Management
  • Escalation point for 2,300 local employees for outsourced infrastructure support services problem resolution
  • Organized and lead monthly employee roundtables targeting service improvements
  • Actively engaged user community during outsourcing transition, anticipating problems, and resolving conflicts arising from new policy implementation
  • Set-Up and managed in-house Dell inventory warranty/non-warranty parts repair program
  • Designed and supervised implementation of PC-TuneUp project to complete standardization and repairs to 650 PCs within 6 weeks
  • Project lead, identified equipment and coordinated installations of 600+ Macintosh computers and Apple hardware for donation to local elementary schools
  • Developed printer infrastructure downsizing plan totaling a projected cost reduction of 75% annually
  • Lead repatriation of local IT service organization and their customers into corporate-support environment
  • Interviewed, recommended, and mentored support personnel
Confidential, Griffin, GA 1991 - 1996 Pre-Press Production Manager
  • Point of contact for all customer service issues and disputes
  • Third party publishing coordinator
  • Mentored staff in fast paced publishing environment and trained them to multi-task
  • Directed staff of 7 in compilation of daily newspaper and 8 commercial print customers
  • Solicited publishers for the production of their journals at our facility
  • Developed business continuity plan to provide continuation of service during catastrophic loss
  • Specified and coordinated Macintosh hardware, software, & training requirements for newspaper’s staff of 45 

EDUCATION

Bachelor of Design, College of Fine Arts

TECHNOLOGIES

  • SAP
  • Business Warehouse
  • Hyperion
  • Microsoft Excel / Excel VBA
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft FrontPage
  • Microsoft Access
  • Microsoft Visio
  • Microsoft Outlook
  • Windows2000/Vista/7
  • MacOS
  • DOS scripting
  • TCP/IP LANs
  • Lotus Notes
  • Visual Basic
  • Adobe Acrobat
  • Adobe PhotoShop
  • QuarkXpress
  • BlackBerry
  • Remedy
  • PC Miler
  • Advanced Order Picking

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