SUMMARY:

• Sr. Project/Program Manager with experience in leading large systems implementation across several business verticals, including healthcare, aerospace, banking and finance and several others
• Provided leadership for the finance track in a large program designed to upgrade and optimize the current operations environment for a large healthcare provider.
• Worked with higher management in the use of earned value techniques (EVA) for financial optimization of mid - size to large projects
• Several years of experience in Healthcare systems implementation and upgrades, with deep experience in claims adjudication, ICD10 implementation, maintenance updates, McKesson application upgrades and complete PMO metrics and reporting experience in large healthcare environments.
• Excellent experience working with management and teams to implement major changes within the organization.
• Extensive forecasting experience for project delivery in PMO and related roles.
• Leadership of project and programs involving SharePoint, Enterprise Architecture and large (big data) environments at both the strategic and tactical.
• Provided SharePoint 2010/2013 enterprise buildout, training and support for a large government agency.
• Medicare/Medicaid and other insurances enrollment, claims and billing knowledge in large healthcare environments, including claims, HEDIS, architecture, workflows, and revenue cycle design, FDA adjudication, development, upgrades, enhancement and testing, go-live, etc.
• Disaster Recovery planning and execution in many types of environments.
• Extensive use of business process definition and development using ITIL formats for the ICD-10 Cardio-Vascular (CVIS) process as well as systems selection work.
• Led work with a $1B enterprise to build a working consulting practice for delivery of IT projects and programs using the HP PPM PMO suite.
• Experience leading working teams through iterative analysis, design and development in several business environments.
• In support of the military F-35 Joint Strike Fighter program, have had direct management and consulting experience in all facets of warehousing and inventory management, ERP, demand management including the Theory of Constraints, purchasing, shop floor control and process and discrete manufacturing operations.
• Leadership in vendor management, purchasing and inventory planning and sales (S&OP).
• Several years’ experience involving data center migrations and disaster recovery in large user environment (mainframe to distributed, etc.)
• Built and managed PMO organizations, streamlining company operations to improve processes and efficiency, cut costs, reduce project delivery time, and generate millions in business value using the Primavera Project Management Suite, Summit, Microsoft PPM, HP PPM and in-house developed tools.
• Led a large technology upgrade in a major hospital campus, including PCs, workstations and technical user devices, wireless and physical networks and switches and other IDF hardware and wiring. This large project included approx. 1,100 endpoints for users and all clinical and EMR applications.
• Have run content management and development projects (primarily in the travel industry).
• Managed large-scale projects for industry leaders including Oracle, Northrop Grumman, Confidential, IBM, and Ernst & Young, and for clients Amgen, Walt Disney, Eaton and others using MS Project and MS Project Server, PlanView, Wintel and Windows XP.
• Established the Confidential client PMO, reducing time to report 60% and staff 75%, saving $1.5M, using the Synergy Project Management Suite and MS Project.
• Led several projects involving definition and optimization of enterprise supply chains.
• Designed and deployed large infrastructure projects, meeting budget and delivery expectations using MS Project Server, Primavera, the MS Office suite and virtual meetings.
• Deep experience in all aspects of SDLC project phases including analysis, design, development, all test phases and go-live functions.
• Have managed and participated in all phases of the employment and hiring process, including onboarding, interviews and final decision making.
• Deep experience in Risk-based modeling, management and project delivery.
• Deep skills and experience in all aspects of delivery data warehouse design, development and implementation (Teradata, IBM, Oracle and Microsoft).

TECHNICAL SKILLS:

Languages: Java, VB, C, C++, Perl, PL SQL, Java, J2EE, NT and Unix, Cognos-PowerPlay, Impromptu, XML and C++ tools.

Application Suites: IBM, Oracle, Teradata, SAP, Dataworks, Symex and others

Databases: Oracle, MS Access, Teradata, IBM IMS/DC, DB2.

Manufacturing/Supply Chain: Cell and pull type systems and flows, plant floor execution and associated tooling, staging and materials optimization

CRM: Salesforce, Oracle, Microsoft Dynamics, Alfa People, Custom

ERP: IBM, PeopleSoft integration, Oracle, Symex, Dataworks inventory and capacity planning.

Scripts: Java, VBA.

Process and Development: Start Up and New Enterprise Incubation, Business Architecture development and Strategy development

Enterprise Architecture (EA): and Tools: SharePoint, Avolution, Enterprise Architecture and others

PMO/PM Planning: Oracle Workbench, HP PPM, Microsoft Project Server, Primavera, Clarity, Planview, Synergy and other custom built systems

Operating Systems: IBM operating environments, Dec VAX, Unix, NT, Linux, OS/400.

Application Servers: WebLogic, Websphere, Microsoft, MS Project Server 2010

Tools: MS Access, ODBC, SQL, MQ, MS Project95, 98, 2000, 2003, 2007 and 2010, Visio, several SDLC tools and methods, EDI design and development projects

Web technologies: ETL, Data Warehouse and Datamarts, UML, XML, HTML, Java/J2EE, Java Server Pages, Clarify, eGain, Epiphany, MicroStrategy, Rational, RUP, Agile (SCRUM), Sales Force Automation, Trilogy, Vantive, Siebel, SilkNet and Vignette.

Methodologies: Earned Value (EVA) techniques, OO development, PMI, Agile, RUP, scrum and SDLC/waterfall implementation methods.

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Sr. Project Manager, Program Manager

Responsibilities:

• Worked closely with MPSS (claims and payments) higher management and project owners in the claims areas to drive all phases of project identification, requirements definition, analysis and development, QA testing and other testing phases and go-live to production
• Provided earned value guidance (EVA) to the PMO for project financial optimization
• Led the financials work stream of a large corporate-wide program to modernize and optimize the financials operations area of a large healthcare
• Led the selection of a major systems upgrade, from initial analysis, through SDLC implementation and go-live. Developed detailed project schedules in MS Project, including all project phases, activities, tasks and sub-tasks, resourcing and actual to plan scheduling for several projects in MPSS Finance areas
• Led meetings with project sponsors and client owners, the functional and technical teams and delivery experts, providing all reporting at the meeting, project, program and executive levels for all projects involving CSPplus (new QNXT system) finance functionality and views projects, building presentation decks and making presentations at all levels
• Have worked closely with intake to drive several projects from SR analysis to approval and onto Project Server.
• Drove the analysis for a large systems selection for a major healthcare organization. Provided all estimated work, resources and tasks durations for two major IT systems.
• Worked closely with business process experts and the IT technical staff to develop project scope, requirements and further analysis in support of process development.
• Worked closely with the Release Management group to develop and drive documents on Change Requests (CRs) for release from development, through testing and UAT to Go-Live and beyond.
• Provided guidance for MPSS higher management, managers, functional and technical staff to develop several Service Requests (SRs) and have guided this process through intake and acceptance to project execution phases.
• On many occasions, have taken large amounts of user information and, working closely with teams and project owners, led the development of concise requirements for BRD, FRD and TRD development and approval for project formation, approval and execution.

Confidential, Sacramento, CA

Program Manager

Responsibilities:

• Led several programs in the California government sector, involving big data, data architecture, SharePoint Team Site and other technologies. Have developed new enterprise methods to initiate and develop new businesses, their approaches and strategies for future expansion in the California State Government agency environments. Examples are Judicial Council or California (JCC), CalPERS and Caltrans.
• Provided overall program leadership of a $5MM program for revitalization of a large offshore economy through the development, implementation and optimization of several architectural models for various industry sectors. This large project will provide an architectural footprint for several types of businesses as they adopt these models as a basis for building their businesses. Led and managed teams in the education and use of SharePoint as a collaboration tool in a large government environment, including presentations to large groups. Led initiatives involving Data, Analytics, Business Intelligence, Enterprise Architecture, Organizational Transformation and program management through the Sacramento region. Team sizes ranged from 5 to 40, with client organizations of up to 7,500 users.
• Worked closely with the PMO, higher management and technical consultants across the enterprise, as well as like groups in the client infrastructure.

Confidential, El Monte, CA

Project Manager

Responsibilities:

• Responsible for leading project teams and managing all activities in a project life-cycle (initiation planning, executing/controlling and closing) associated with an implementation of a new Microsoft Dynamics CRM platform with approx. 3,400 users and 300 teams. This highly visible project impacts multiple lines of business, bank-wide, requiring interaction with senior leadership and major stakeholders to establish strategic plans and objectives to drive the program successfully. This is a multi-phased program with multiple transition events from Confidential ’s legacy CRM platform.
• Consulted with business partners to clarify and define complex requirements, budgets and business cases, including statements of work.
• Created and delivered presentations on program or project goals and plans, including progress reports.
• Responsible for planning, project management, communications, and ownership of the entire process from beginning to end.
• Developed and implement program and project level processes, procedures and performance metrics and a working pilot for review before full implementation.
• Coordinated efforts of multiple project teams (both business and technical).
• Coordinated multiple activities across the different project teams such as requirements gathering activities, system design activities, test activities, training activities, and software system deployment.
• Conducted weekly status meetings and work sessions to identify and resolve upcoming scheduling, capacity and dependency issues.
• Provided regular status updates to the senior leadership and built artifacts for providing executive level updates.
• Developed and maintained a detailed project plan for multiple projects.
• Published meeting summaries/action items and ensured that all stakeholders received regular, clear, and concise communication regarding all projects in the program.
• Identified, prioritized, and resolved issues that occur during all project phases.
• Maintained a master/release calendar and ensure timely completion of project deliverables.
• Worked with project and product partners to identify critical dependencies and issues, ensuring that dependencies between teams are communicated.
• Led work to develop requirements and process configuration for a pilot in a multi-call center environment. After this planning project, funding was expected that would lead to an expanded implementation of Microsoft Dynamics CRM implementation in the call center locations identified.
• End of planning phase of project.

Confidential, Pasadena, CA

Sr. Project Manager

Responsibilities:

• Responsible for all aspects of delivery of several projects in large, strategic program for implementation of ICD-10 medical codes per government mandate.
• This large program involves several tracks across regions and multiple teams and delivery personnel working across multiple areas.
• Responsible for several of these regional areas plus national ICD delivery.

Environment: MS Project, MS Project Server (2010), Excel, PowerPoint, SharePoint, Cognos and RPM/Nicu for time input and project resource management.

Confidential, Orange, CA

Program Manager

Responsibilities:

• Citrix - led site activities in development of a Citrix environment that would provide most critical applications in Citrix for all clinical applications
• EMR applications upgraded included Cerner (Classic) and Meditech applications
• Data Center Upgrade - Led planning and installation of Citrix, Windows, Network switches and other equipment for the entire site
• Endpoints - Led the preparation for rollout of several hundred upgraded PCs, laptops, kiosks and other associated hardware for the hospital environment
• Network - Provided guidance for the network engineer and team for the installation and upgrade of both physical and wireless networks, associated hardware and software, including design for efficiency, latency, failover and scalability
• Inventory and capacity planning system upgrades
• Disaster Recovery planning, management and execution
• Project and PMO management - provided timely and comprehensive guidance and feedback to higher management and the onsite team for the local projects and also the overall program status, communication and updates, schedule, issue and risk management and all reporting.

Environment: MS Project, Excel, PowerPoint and SharePoint with several repositories.

Confidential, Thousand Oaks, CA

Program Manager

Responsibilities:

• Management of several important and high-profile projects simultaneously
• Tracking of all project and program deliverables and maintaining the milestones and scheduled deliverables
• Development, extension and implementation of a new Salesforce CRM system to pilot based on client requirements. The designed system was initially installed as a pilot and later implemented as an enterprise sales solution, used by several departments across the organization.
• Process review and updates for new system configuration
• Development of strategies and planning for execution of detailed project and program management
• Development of all project reporting, team meetings and communication to engineer a tightly linked and accurate program for go-live

Environment: PS Project and Project Server 2010, Excel, MS PowerPoint, SharePoint, Salesforce CRM and in-house tools for document management and tracking

Confidential, Westlake Village, CA

Senior Project Manager

Responsibilities:

• Responsible for all aspects of delivery of complex and important projects involving remote teams and multiple deliverables.
• Managing of several important and high-profile projects simultaneously
• Managed the entire manufacturing process from purchasing part and sub-assemblies to manufacturing line upgrades and tie to the ERP system
• Communications to teams and higher management
• Tracking of all project deliverables using SDLC, Scrum, Agile and RUP.
• Coordinating of QA testing and reporting to higher management.
• Detailed schedule development and cost management.
• Liaison with several technical and QA resources for coordination of deliverables.
• Understanding and communications of complex user requirements.

Environment: PS Project, Excel, MS PowerPoint, SharePoint and in-house tools for document management and tracking

Confidential, Agoura Hills, CA

Sr. Project Manager

Responsibilities:

• Responsible for all aspects of project management and delivery of several projects simultaneously.
• Hands on project management and delivery of all phases including BRD, HLD, LLD, CIT, SIT, Dev, testing and UAT and go-live.
• Project sizes range from small to large (500K to 3.5M).
• Used various approaches to develop and deliver hardware and software solutions based on client and user requirements.
• Team sizes range from several to 35+.
• Projects included, CFP&A and stress testing and related functions.
• ETL and data warehouse content in two major projects.
• Software development project types are off the shelf to custom development in a midsize to large user environments.
• Trained several new incoming project managers in delivery, methods and development approaches.

Confidential, Secaucus, N.J

Sr. Program Manager, PMO

Responsibilities:

• Developed metrics for providing the ROI for this large organizational consolidation
• Reviewed, consolidated and optimized the distribution and central warehousing system located in Missouri.
• Managed a back-office integration project involving information consolidation across three business environments.
• Led a project involving the design and development of EDI interfaces for this retail and distribution environment. EDI implementation included (4 transactions) with analysis, design test and prod functions.
• Led development of process improvement and change management content for organizational consolidation, supply chain optimization and implementation.
• Sourced, mapped and implemented a Salesforce CRM system to replace the existing Microsoft Dynamics CRM system for this mid-size enterprise. The initial pilot was then expanded into an enterprise-wide solution to seamlessly connect the sales force with the distribution system and ultimately to the numerous points of sale (stores).
• Used HP PPM Portfolio Management system to build a new PMO with centralized projects data store and company-wide visibility.
• Led a large program to integrate several operational systems to a new Oracle 11i to optimize this large retail and distribution environment. This work involved building a new application architecture that integrated 3 divisions both organizationally and informationally.
• Drove the integration of several standalone organizations to one functionally integrated mainstream organization.
• Set up and executed Disaster Recovery planning and systemization for the entire enterprise.
• Led three units in the IT functional integration and consolidation of many delivery systems to one Oracle ERP rel. 11i system, with HRIS and with functional order entry and shipping customized to meet particular unit needs with best-benefit consolidation for the enterprise as a whole.

Environment: HP PPM Portfolio Management, Informatica, AS/400, SQL server, Salesforce CRM, Oracle ERP 11i, SharePoint, MS Project 2003/2007, Visio and MS PowerPoint

Confidential, El Segundo, CA

Sr. Project Manager/Program Manager

Responsibilities:

• Led several large-scale data migration projects to migrate confidential and secret data, text, images, applications and graphics to selected target locations using manual and automated data migration tools from IBM, Dassault and others for migration of several data formats, images and engineering graphics data from several sources to many target locations. This included Disaster Recovery and mainframe to distributed environments in a large user environment.
• Provided project optimization using earned value (EVA) techniques, enhancing project performance.
• Led several projects in support of the F-35 fighter program, assembled at Palmdale, CA.
• Led the development and integration of a large Supply Chain-based procurement system and also led the integration of this system into the working large systems environment, including Disaster Recovery.
• Led the definition and configuration of and Oracle-based Teamcenter Enterprise target system for all migrated applications and data from the classified IBM mainframe. Also worked with the PLM architecture group to develop an enterprise application architecture for the division.
• Provided all phases of project management including detail schedule development using MS Project and projects prioritization, with risk management and reporting using Primavera, MS PowerPoint, Excel and in-house tools.
• Provided periodic reporting of risk, projects status, schedule tracking, forecasts and milestone tracking, resource management and budget development and tracking using MS PowerPoint, MS Project and Remedy.
• Worked to develop program management metrics for risk, schedule and resource management and implemented this guidance as part of the newly-developed project management office functionality.

Environment: Agile/RUP (short-cycle development), MS Project, Excel, Visio, Primavera, Oracle and Teamcenter Enterprise. Database size approx. 30TB.

Confidential, Aliso Viejo, CA

Director of PMO/Program Manager

Responsibilities:

• Led a program of several projects for a major healthcare provider.
• Led programs consisting of several projects in the Healthcare insurance provider (WellPoint) billing interface and revenue cycle areas, providing installs of new functions, test, Facets adjudication, and several upgrades.
• Managed all process change and requirements definition of PMO implementation at client using Corporate PMO model, for $120M IT consulting firm.
• Technologies used included MS Project, Visio, Synergy PM and Portfolio management system, Excel, .net and SQL Server for development of a PMO project tracking system and all Microsoft applications for reporting and weekly presentations to higher management and staff.
• Drove the implementation of a new corporate PMO through institutionalization and culture change, process management techniques and organization of project deliverables into a centralized electronic repository and creations of an enterprise-wide PMO reporting system
• Planned, led development of and implementation for a multi-phased CRM implementation in a major Healthcare enterprise, including refinement of requirements, process improvement and definition and system configuration.

Environment: Microstrategy, Remedy, Planview, Synergy Program Management Server and applications, MS Excel, MS Project, MS PowerPoint, MS Access, Synergy PM management and tracking, Agile (SCRUM) methods for delivery, risk management tools (Excel) and reporting using MS Word and in-house reporting tools.

Confidential, El Segundo, CA

Sr. Project Manager/Program Manager

Responsibilities:

• Built out existing PMO functionality by directing the construction and implementation of a centralized project information system.
• Used Scrum, Agile, Lean, and Kanban approached for expedited project execution as well as process improvement techniques (six sigma)
• Provided guidance and techniques for the use of Earned Value (EVA) for project delivery optimization.
• Provided weekly reporting on all projects statuses to C-level management using virtual presentations with Visio and MS PowerPoint.
• Developed and designed networks and new repositories for the “to-be” architecture to include, latency, efficiency, failover and scalability where applicable
• Configured and used Primavera to generate project rankings, priorities, reporting and milestone-driven metrics
• Drove the development of an integrated interface from the PeopleSoft HRIS system to a larger HR database.
• Routinely used MS project to generate detailed project schedules all project tracking and for program integration in Primavera
• Led the development and implementation of an internal ERP planning system, which replaced the prior homegrown system. This large ERP controlled the sourcing, inventory and build of the F-35 Joint Strike fighter middle fuselage, with a total parts accountability of 50,000 + in a total master assembly of 10+ levels.
• Managed project and program resources and planning, budget accountability and tracking, schedule development, and all reporting functions.
• Developed/deployed full-function project change management and configuration control system, now in use in major program.
• Tools and Technologies used: Remedy, MS Project, Visio, Primavera, SQL Server, .net technologies for development of a system to track BOM activities for a major aircraft build with versioning and control. Additionally, used Oracle HR suite, OE and procurement (PUR) with order tracking and management functions.

Confidential, Thousand Oaks, CA

Sr. Project Manager

Responsibilities:

• Led a major program from inception, through planning, analysis, design, development and implementation. This major project involved several other project managers and over 150 users, a Pharmacokinetic rules-based engine and Oracle data warehouse backend repository to meet and exceed CFR part 21 requirements
• Worked with Confidential to develop a project portfolio management system using Project Management Server. This centralized PMO system ultimately provided projects ranking using selected criteria (several views), resource pooling and reporting capability throughout the Thousand Oaks (corporate) location.
• Provided guidance to internal resources and external consultants to plan, spec out and develop a large departmental PMO portfolio management system with full-function dashboard, ranking, metrics and reporting capability, later used at the corporate location
• Coordinated 400+ employees and all levels of management to develop future-state process flow, mapped to new application functions, for this large user organization.
• Tools and Technologies used: MS Project Server, MS Project, PowerPoint, Excel, and Java, JSEE, and Java Server Pages. Additionally OO development, RUP and Agile methods, Enterprise Pharmacokinetic Management system (EMS) and Project Workbench.

Confidential, West Coast, CA

Senior Project Manager/Director - Financial Vertical

Responsibilities:

• Sr. Program Manager: For Confidential, initiated, planned and implemented large Teradata database (approx. 10 TB), middle-tier, hardware, and NCR CRM application set for major financial institutions using Teradata data warehouse technologies. Deep functionality in all banking areas including regulatory, CC&R and FPNA functions. Managed a retail project for the installation of many NCR point of sale devices that were then integrated into the enterprise planning and distribution system using new EDI interfaces (Costco Wholesale and Walmart). Provided periodic reporting for client management, senior IT staff and all project users. Additionally, for Experian Corp., led a large project for data warehouse and data mart development, developed and managed budgets in excess of $20M, providing higher management tracking and reporting using NCR's in-house tools for budget tracking and reporting. Managed projects, $5M budget and 35 staff
• PMO: Set up/operated internal Project Management Office for large IT service provider in Southern California using MS Project Server and MS Project, Primavera project reporting and Project Workbench.
• Developed/implemented PMO strategy, set up project/tracking, defined PMO processes, standards and methods, and submitted historical project information to corporate knowledge management (KM) repositories.
• Director of Development: Created project management portion of large, integrated data warehouse methodology, involving PMI sanctioned phases/services for project management using and Access database linked to several user repositories. For eCommerce, managed to world-wide rollout of the Access-based methodology using virtual teleconferencing to Australia, the UK, Europe and all points in the continental US.
• Tools and Technologies used: Confidential database functions, NCR CRM application suite, KM virtual repositories, EDI, MS Project Office, MS Project Server, Rational (RUP), MS Excel and PowerPoint for reporting and management presentations.

Confidential, Los Angeles, CA

Program Director/Practice Manager

Responsibilities:

• Managed a consulting practice and directed set up/operation of large-scale internal Oracle service line (supporting the 14 Western states) for $20M-$45M projects in retail, manufacturing and services industries. Led all phases of project functionality to include project ranking, costs and resource allocation and tracking and major reporting functions.
• Implemented Oracle ERP, retail and point of sale solutions at a large tire manufacturer and their affiliated store outlets, optimizing the order to cash and inventory management processes.
• Hired, managed and administered five Project Managers in West Oracle Program Management Service Line organization.
• Managed performance tracking, reporting and feedback from project managers using project Workbench, MS Project and other tools.
• Led the deployment and implementation of several ERP projects spanning from process to mixed and finite manufacturing and distribution (supply chain)
• Tools and Technologies used: Oracle ERP v.7, 8 and 8i, including AP, AR, GL, PUR, OM, IM, CRM, INV, OE and DIST Applications, Excel for budget development and tracking and resource forecasting and placement into projects and programs. Program tracking using an Oracle in house tool where functions included cost, uplift, total overhead, cost to customer and profit margin analysis.