SUMMARY:

• Ambitious project management and business analysis professional with 17 - years of solid track record in delivering top tier performance. Savvy, results-oriented leader with proven success in managing multimillion-dollar software development and financial schemes in Philip Morris International and Confidential ; interpreted data for the purpose of determining past performance and forecasted project financials. Developed management tools to measure, analyze and standardize operational and financial needs. Proven track record of project development control and business analysis; managed baseline controls by performing trend and risk analysis to maximize data integrity.
• Performed requirement analysis, design, implementation, and maintenance of new and modified management information systems for the U.S. Confidential (DHS), Confidential and U.S. Confidential ( Confidential ). Additionally, supported the analysis, development and integration of new and revised departmental and enterprise wide directives and aided in the formation and advancement of an audit program for regional governmental divisions.
• Collaborated with cross-functional teams in project development/maintenance and program operations. Developed and implemented software application projects in various industries including Federal Government, Banking, Supply Chain and marketing and web solutions firm. Highly knowledgeable in process improvement Six Sigma methodology, Capital Planning and Investment Control ( Confidential ), Capability Maturity Model Integration (CMMI) and Information Technology Infrastructure Library (ITIL), requirements gathering, analysis, quality management and project management (SDLC, Agile/SCRUM).
• Decisive, action-oriented, and results-focused professional in project management, business analysis and process improvement (Lean Six Sigma) in a highly collaborative cross-functional (business and technology) environment; experience in Software Development Life Cycle (SDLC)/Software Engineering Life Cycle (SELC) - planning, documentation/analysis, design, testing, implementation, and post-production support (Agile/Scrum Methodology); and experience in quality management (ISO 9001:2015).
• Successful leadership and management experience; assumed management/lead roles and demonstrated exceptional analytical and interpersonal skills on high visibility IT/business projects; Solid verbal and written communications skills. Effective skill in building excellent rapport with clients and team
• Highly focused in supporting complex, deadline driven assignments; able to identify goals, priorities and resolve issues in the initial stage to ensure that projects are delivered on time, within budget, adhere to high quality standards, inventing creative ways to improve project success and meet client expectations
• High degree of qualitative and quantitative analytical skills in requirements gathering, analyzing/evaluating, and improving the efficiency of operations; adept at developing and maintaining processes that increase efficiency and achieves the company’s objectives (best practices)
• Proficient in an array of applications: Microsoft Office (MS Excel, MS Project, MS PowerPoint, MS Publisher, MS Visio, MS SharePoint, MS Word, Microsoft PPM), Atlassian Software (Confluence, JIRA), Requisitepro, HP ALM, DOORS, CA Clarity PPM, Deltek, SPSS, Flash, Adobe Photoshop/Illustrator, Basic SQL, Tableau, Goldmine CRM, Salesforce, PeopleSoft and Microsoft Dynamics CRM
• Worked in a variety of IT environments: ERP, CRM, HRIS/HRMS, Google Apps/Sites, SAP, Oracle, LAMP, .NET, WordPress, ASP.Net, Java, PHP, e.g. CodeIgniter, Laravel, Drupal, Apache, MediaWiki, and Joomla

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Analyst, Manager/Lead, SME, Washington, DC

Responsibilities:

• Responsible for project management, performance and quality improvement including planning and implementing minimal viable product across work streams while ensuring that acceptability criteria and value added results are met iteratively/incrementally within the Confidential .
• Work with Confidential Offices and the Directors to negotiate the minimum viable product for delivery; ensure project goals and requirements are met.
• Responsible for establishing and implementing quality assurance, compliance processes and overall quality maturity roadmap/plan per functional area.
• Translate business needs into technical requirements and ensures all systems support and conform to business needs and specifications; acts as liaison between business unit and IT unit.
• Create and maintain visual models, including activity diagrams, logical object models, and sequence diagrams.
• Created high level estimates for funding, use cases, and supplemental specifications for procurement and development.
• Create metrics, backlog tracking, burndown/velocity reports, and user stories etc.; forecast/map out deliverables in iterations; develop, analyze, and monitor performance metrics for improvement initiatives. Conducts audits and analyzes findings to develop appropriate corrective actions recommendations.
• Assist with prioritization and resolution of product deficiencies
• Build relationship with Directors and other HHS stakeholders to facilitate team's interaction with them
• Track and effectively communicate team velocity and sprint/release progress to all affected teams and management
• Assist with internal and external communication and improved transparency. Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Coach team members on Agile/Scrum principles and provide general guidance on the methodology
• Work with business units to ensure alignment to objectives/strategic goals and identify potential gaps/improvement opportunities; drive team performance by eliminating waste and fostering an environment of continuous improvement by identifying best practices, adopting standards and coaching/pairing across teams.

Confidential, Washington, DC

Technical lead and subject matter expert (SME)/advisor

Responsibilities:

• Provided research, direction, implementation, automation scripting, training and maintenance of a robust, user-friendly interactive internal knowledge management tools ( Confidential ) with input from the executive team and key stakeholders/process owners
• Ensured that contents of the knowledge management repositories are current, relevant, iterative, non-duplicative, and follow review and approval processes by leveraging collaborative features
• Supported creation and version control of collaborative contents to support leadership, reporting and information dissemination
• Developed training guides and Standard Operating Procedures (SOP) - how the tools are structured, shared, controlled, and navigated
• Provided evaluation of process improvement measures - identify areas where technical or procedural knowledge are missing; review historical data to identify areas where value-added knowledge would improve service delivery/program efforts
• Organized customer workshops to do periodic knowledge reviews and assure that any resulting changes can be implemented
• Promoted collaborative environment by strengthening links between knowledge sharing and the information systems, and improving integration among information applications to facilitate seamless exchange of information across applications and groups
• Provided support on external-facing Drupal Open Source CMS platform (Content Management)

Confidential, Washington, DC

SME and trusted advisor

Responsibilities:

• Illicit high-level software requirements into concrete feature designs and architecture. Provide support and visualization with Graphical User Interfaces (GUI), User Interface (UI) and User Experience (UX) designs and wireframes
• Provided effective coordination and facilitation of the SELC stage reviews, risk identification, requirements traceability and process improvement initiatives while ensuring that they adhered to the Office of Information of Technology’s’ (OIT) clear priorities and Standard Operating Procedures (SOPs).

Confidential, Washington, DC

SME and trusted advisor

Responsibilities:

• Responsible for supporting the systems definition process in developing application requirements by ensuring that requirements were accurately reflected in the business process and understood during the design/customization of the application including Section 508 constraints; developed GUI screen designs
• Collaborated with internal and external units (business and technical) to develop detailed project workbook, which included project schedule, action items, wish list, risk & impacts tracker, lesson learned, roles and responsibility and communication plan; continuously review and updated/revised workbook to accommodate changes in project direction.
• Interfaced with senior management to provide and obtained information and to build consensus regarding project direction. Managed scope and minimized risk across the project.
• Provided support to resolve project, vendor management, resource and design issues before they caused schedule delays. Participate and facilitate business stakeholder meetings
• Developed and provided input to business process documentation, business workflow and system training. Acted as point of contact to research, analyze, document and resolve issues. Defined and developed communication plans and training requirements and materials; coordinated and conducted training
• Responsible for identifying improvement opportunities for reporting by researching and getting input from the Confidential /OPA team. Developed survey questionnaires for users to assess the pilot phase of the application. Also, generated a streamline process for the service desk of the new application. Provided ad hoc reports.

Confidential, Washington, DC

Deputy director, division director and Program manager.

Responsibilities:

• Developed Confidential audit tools and performed audit in Confidential region visit.
• Collaborated with internal and external business units in developing improved capabilities in the areas of documentation; performed research, quality assurance, requirements gathering, analysis and recommend priorities, goals for future program needs, internal control changes and assessed impact on current procedures
• Interviewed SMEs at all levels to analyze policies, work procedures and operational methods for the needs analysis stage of internal compliance audit development
• Assisted in a special project on behalf of the Confidential Director on Confidential border operations/security concerns; performed data collection, trend analysis and developed statistical spreadsheets/chart tools of border initiatives in northern (Buffalo, NY and Detroit, MI) and southern (El Paso, TX, Laredo, TX, San Ysidro) regions. Performed trend analysis on Confidential incident reports and budget/actuals spent on contracts/PSOs and SWAs.

Confidential

Responsibilities:

• Provided support and guidance in process improvement; analyze streamlines and provide governance for policy guidelines. Developed and maintained program plan; identified and quantified risks, recommended risk avoidance/mitigation plans.
• Gathered information from existing documents and from subject matter experts in order to develop/draft and update data, such as management directives, white papers, user manuals, surveys, decision papers, assessments, briefings, Request for Proposals (RFPs) and procedural documents. Provide quality assurance for internal and external documents, reporting, and deliverables; create and maintain PMO templates.
• Conducted research and analysis, developed/reviewed and maintained measurement techniques/tools for reporting and tracking. Supported accomplishments, lessons learned and progress reporting; responds to task and initiative requirements and tracks priorities.
• Gathered and organized information on work structure including present operating procedures. Analyzed data gathered, developed information, and considered available solutions or alternate methods of proceeding. Organize and document findings of studies and prepare recommendations for implementation of new procedures.
• Acted as designated liaison with the Information Technology sector in performing system/workflow and project analysis of division/office processes.
• Proactively identified and communicated policy engagements and impact to client and impacted business resources.
• Developed and updated functional/operational manuals outlining established methods of performing work in accordance with organizational policy.
• Analyzed inconsistencies or problems in applications of policies and implementation of major programs for management appraisal, review, and improvement within units while developing organizational proposals involving extensive analysis and recommending significant changes in workforce distribution, and/or functional responsibilities.
• Analyzed proposed process changes to determine effect on overall work stream, and coordinates recording of modifications for management control
• Prepared and updated MS Project schedules and the installation/configuration of authorized technology and process solutions; integrated planned activities with all affected division/office operations to minimize business disruptions. Developed and maintained a master program schedule/milestone plan that includes historical data as well as current activities and maintain a comprehensive program documentation library. Monitored multiple projects on MS Project master schedule including the planning and implementing new computer equipments, sites, and services. Monitored and evaluated progress and success or failure of project.
• Performed SharePoint management and intranet site content management

Commercial Consultant

Lead, SME, Sr. Analyst, Richmond, VA

Responsibilities:

• Responsible and accountable for project management and business analysis directed toward strategic financial and organizational objectives in the PMO group. Worked in conjunction with the Project Manager IS to manage the budget and asset plan (4.5 million dollars) during the agile go-live phase. Ensured that the budget plan and asset tracker was continually updated. Performed auditing/analysis on project invoices and monthly actuals/charges; Provided financial/accounting reports in MS Excel; communicated directly with Project Manager regarding status & progress of initiatives and current financial status of project; participated in financial reviews
• Maintained continuous alignment of financial scope with business objectives and made recommendations when necessary to enhance effectiveness toward the business result. Collaborated directly with business units to access the financial impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent fiscal structure. Identified and analyzed budget requirements and defined the scope of activities required to address issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
• Provided development support and maintenance on cost model (cost/benefit analysis); reconciled project costs and actual expenditure. Performed invoice/PO reconciliation, tracking, analysis, documentation, and management; responsible for mapping WBS entities to POs and actuals for asset/budget model accuracy and classifying assets by capital vs. expense; Responsible for providing proper documentation of financial records, so accurate budget forecast could be formulated
• Performed Confidential analysis, project tracking and asset/budget management for project assets (software, hardware, actuals/capital, expenses, and labor costs)

Confidential, Charlotte, NC

Responsibilities:

• Supported the PMO management with project development through analysis, documentation, implementation, and post-production support
• Responsible for communicating status to senior management and stakeholders as appropriate. Hands-on experience in creating and updating IT project plans in MS Project and tracking defects in MS Excel.
• Provided ongoing project management support of 5-21 concurrent Wachovia/ Confidential Securities and AG Edwards property merger projects lasting duration of 1-month to 6-months; provided support in vendor management
• Ensured that objectives were accomplished in accordance with outlined priorities
• Delegated responsibilities, designed/managed time schedules and performed workflow analysis. Maintained information on SharePoint and performed documentation related to developing and modifying business processes and workflows.
• Designed metrics/models to predict project success phases more accurately
• Performed monthly internal self-audits and utilized effective problem-solving skills within a team-structured environment