PROFESSIONAL SUMMARY:

• Program /Project Manager - Information Technology, Infrastructure and Application Services.
• Innovative, results-oriented management professional with over 25 years of visible achievements providing leading edge technological solutions.
• Extensive qualifications in all aspects of project management, systems administration, telecommunications and network/server operations solutions.
• Exceptional skills in implementation of teams and systems to provide business solutions which increase operational efficiencies.
• Deliver bottom-line results through effective design, development and execution of systems to reduce or save costs.
• Merge hands-on leadership with excellent communication skills to continually drive focused teams toward performance excellence.
• Proven record in streamlining operations, relating technical information to end users and leading projects to full fruition.

AREAS OF EXPERTISE:

• Excellent in Project Management methodologies (PMP), planning, scheduling methods, and tools.
• Expert in leading Infrastructure/application-based projects, from initiation to delivery.
• Excellent in managing, mentoring, and coaching team members.
• Strong documentation and reporting skills.
• Excellent interpersonal, collaboration, and problem solving skills.
• Strong understanding of SDI, SDLC Waterfall and Agile.
• Good working knowledge of PMUWS, Pac2000 (P2K), and STAMP

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical/Business Project Manager

Responsibilities:

• Responsible for managing and overseeing the planning and execution of 1700+ applications migrating to the Microsoft Azure Cloud Computing Platform
• Consult, plan, design, and implement combined cloud and business process solutions
• Develop and present proof-of-concept for key decision makers
• Analyze business and software requirements

Confidential

Senior Technical Project Manager

Responsibilities:

• As a PMO Project Manager, responsible for overseeing major deployment projects while working with partner groups to create aggressive yet achievable plans
• Organize the overall team, establish clear roles and responsibilities, and create a high-level workflow plan while developing and owning the master schedule. Ensure projects stay in line with the direction of the program goals
• Technical background in infrastructure, capacity planning, servers, networks, and experience with data center operation
• Possess excellent communication and presentation skills at the senior level as well as the ability to work closely and constructively with all areas of the business
• Worked with eComm partners and managed the day-to-day activities for successful launch of digital projects, including Email, Social Media campaign, and Web design/development

Confidential

Technical Project Manager

Responsibilities:

• Directed and monitored data center moves, and upgrades for the Confidential
• Project Lead and/or Technical Resource to multiple concurrent technical projects within Confidential
• Performed as an internal consultant within technology and business groups to strategize and made more intelligent use of the data center space
• Coordinated with all teams (Application, OSE, Networking, SAN, Firewall, and Load balancing) and vendors to ensure the accurate teams are working on the correct components at the right time, with clear expectations of milestones and goals
• Acted as the escalation path through the IT organization on project development issues.
• Working knowledge of PTP, Pac2000 (P2K), Wanda, and Stamp

Confidential

Business Project Manager / Service Delivery Manager

Responsibilities:

• Facilitated successful Release of Code from Engineering to Production by proactively and reactively working with Executives, Release Governance, Change Management, Development, Quality Assurance and Operations
• Effective delivery of complex technical systems and network infrastructure integration projects
• Negotiated Release issues and schedules with internal customers and report status to Executives
• Led cross-functional team to support each Release project plan and post Release/Change review
• Concurrently managed multiple Releases and Changes
• Provided Change and Configuration management for Quality Assurance and other Pre-Production Environments
• Provided Release services for traditional SDLC Waterfall as well as Agile Scrum

Confidential

Technical Project Manager

Responsibilities:

• Worked with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives
• Directed and monitored activities of datacenter infrastructure-based projects, from initiation to delivery
• Coordinated the installation of open-systems servers, which includes the efforts of racking, cabling (power, network) and the OS and middleware builds
• Collaborated with engineers to configure firewall rules, implement F5 Big IP load balancers
• Worked closely with middleware (WebLogic, WebSphere) and database (SQL, Oracle, Sybase) teams to ensure close integration with application development efforts
• Led projects across multiple platforms, applications, and/or business lines

Confidential

Senior Business Project Manager

Responsibilities:

• Created and monitored plan for Network Appliance installation at two small Remotes sites and one Core Datacenter, from initiation to delivery
• Worked with key stakeholders to understand business requirements and expectations in order to develop appropriate project scope and budget
• Developed individual project plan and work plans that entail all details of the project that include timelines, tasks, and resources
• Collaborated with cross functional teams (Network, Confidential Architects, OSSM, and Security) to provide appropriate coordination of all projects and tasks
• Assisted in any problem resolution to ensure the project stays on track according to plan
• Provided consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue tracking, and communication at the team and management level

Confidential

Technical Project Manager

Responsibilities:

• Created plan for Data Center closure, migrated 150 shared applications and 1200 servers into existing data centers (Chicago and Texas
• Consulted with Technical and Application teams to capture current state environment
• Analyzed and recommended target state data center that is compliant with business continuity objectives
• Gained line of business sign-off for move date and target data center
• Gathered and recorded pertinent data into the Confidential Support Structure

Confidential

Technology Delivery Manager

Responsibilities:

• Prepared and planned a Massive Data Center Move involving over 1000 Share Services applications and 5000 servers
• Interviewed Technology Services and Shared Services Application teams to capture current state infrastructure and depict infrastructure connectivity with current standards in Visio
• Analyzed and created a target state infrastructure that is compliant with business continuity objectives and delivered costing for net-new equipment, services and software
• Leveraged Architectural, Technology Services, Application teams and Business Continuity resources to contribute to a presentation deck to present changes and cost to the Line of Business
• Captured business sign-off for current and target state designs
• Gathered and recorded pertinent data in a global database tool

Confidential

Business Technology Delivery Manager

Responsibilities:

• Served as Shared Services Technology Delivery Manager to Risk Management, IT Processes and Tools and Corporate Data Warehouse business partners
• Balanced priorities while driving initiatives to take maximum advantage of enterprise standards and architecture while meeting LOB’s service level agreements and Technology Delivery requirements
• Cultivated and collaborated relationships with Business Partners, Technology Services and the CIO organizations
• Accountable for involving appropriate Technology Services teams or resources in the planning, design, and implementation of technology solutions based on understanding and clear business unit requirements
• Shared Services CIO Recognition Award received for participation on the Basel II Project
• Responsibilities included precise requirements gathering for the Scorecard Platform, Grading Central (GRACE), and the design/implementation of the virtual environment for offshore developers
• Served as primary point of contact into Technology Services; communicated with managers and leaders to coordinate cross project initiatives and activities
• Primary contact for timely delivery of all Corporate Data Warehouse (Teradata) Intel servers and DASD
• Provided target state infrastructure and cost for Human Resource Platforms (Taleo and SABA).
• Managed Technology Services (SA’s, DBA’s) and Taleo teams in system move to new DR data Center
• Initiated and provided leadership for strategic and tactical direction for delivery of Technology to meet LOB partner initiatives
• Facilitated development, implementation and measurement of Service Level Agreements
• Leveraged critical business, technical knowledge and resources within defined schedules
• Participated in weekly Production Assurance/Incident Management Committee Meetings
• Ensured timely status updates are provided to all affected project team members and stakeholders

Confidential, Charlotte, NC

Senior IT Project Manager

Responsibilities:

• Managed in-house computer systems, 35 technicians/consultants, budgetary information, risks and milestones
• Prepared the analysis, system financials and product recovery for purchase, installation and maintenance of network infrastructure and telecommunication systems for clients
• Negotiated and administered service contracts, interviewed and secured various consultants/vendors on a contract basis
• Responsible for creating the QPR Process for the workplace and management atmosphere to better track and monitor client problems, resolutions and customer service
• Marketed Information Technology/Telecommunications services to Major Corporations Supplier Diversity Programs

Confidential, New York, NY

Project Manager

Responsibilities:

• Managed 22 outside consultants/vendors in the Windows XP Desktop/Laptop multi-location upgrade.
• Assigned individual responsibilities identified appropriate resources needed, developed schedules to ensure timely completion of project and within budget.
• Conducted weekly review meetings and prepared status reports for upper management.
• Exercised independent judgment in developing methods, techniques and evaluation criteria for obtaining results.
• Project success resulted in the standardization of hardware/software and implementation of Virtual Private Networks (VPN). This resulted in a 56% reduction in remote access charges while creating a more stable and reliable remote access environment.
• Participated on the management team that reviewed telecommunications purchases and service contracts for Voice over IP project.

Confidential, New York, NY

Project Manager/Network Engineer

Responsibilities:

• Lead I.T. Steering Committee as well as proactively engaging other members of senior management in the development and execution of IT strategic plans to optimize the use of Information Technology. This resulted in the standardization of routers, switches, desktops, laptops, printers, PDA’s and cell phones.
• Provided leadership during the integration of Confidential Directory and Resource Administrator utility to delegate NT Administrative rights to technical support staff. This eliminated the need of multiple Domain Administrators and provided a more detailed report on account/resource administration.
• Managed 9 outside consultants in the design, development and rollout of the Help Desk Tracking Software System “Remedy”.
• Initiated and developed the Corporate Help Desk Knowledge Base which reduced customer service request by 20%.
• Windows 2000 Migration Team Leader. This included design, imaging, testing and verification of all systems, applications and individual department builds.
• Processed request for telecommunications services, initiated procurement actions and ensured services were installed and requirements satisfied.
• Prepared and provided cost and time estimates, project plans and technical evaluations of proposals.
• Tracked progress and quality of multiple simultaneous projects.