SUMMARY:

• Over 6 years of experience is in IT Industry, 2 years of Project/Program management and Analysis experience, managing multiple projects using agile scrum methodology. 3 years of Service Engineering experience, working as a Systems Administrator support various infrastructure.
• Managed team of analysts and data specialists to ensure provision of consistent, relevant data insights to support the most important business needs via accurate reporting, dashboards, analysis and custom built tools as needed for Azure Capacity Management team.
• Experience in Creating and Managing feature and process documentation.
• Expert in Business requirements gathering techniques, writing Functional Specifications.
• Strong Leadership - Adapt at leading/managing cross-functional programs, motivating the diversified teams to strive for excellence together.
• Capable Experience in leading high performing teams under tough deadlines, to meet expectations of multiple customers.
• Evaluating risks and developing strategies to overcome project obstacles.

AREA OF EXPERTISE:

• Business Process analysis and improvement.
• Business requirement gathering / Requirement Management.
• Extensive experience with Planning documents and report writing.
• Project Planning and Project Management
• Change Management
• Requirement and Functional Specification writing

TECHNICAL SKILLS:

Services: Microsoft Windows (XP, Vista, 7, 8, 8.1) Windows Serer (2003,2008,2008 R2,2012, 2012 R2)

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

PM - Cluster Champion/ Program Manager

Responsibility:

• Developed communications plan and stakeholder engagement rhythm that helped deliver high priority clusters on time.
• Initiate Work Flow for storage, compute and SQL clusters in CIS tool and track the execution for each step. Follow up with the owners for any issue.
• Update daily status in SharePoint for each cluster.
• Monitor Control Tower for scheduled dates of each activity and ensure it gets sync’d between GFS and Azure Portals
• Managing Triages for Production issues and work with Partner PM to prioritize the issue.
• Create newsletters and Status reports
• Create RACI models, Responsibility assignment model (Responsible, Accountable, Consulted and Informed) for the Operation team.
• Identifying gaps in data and recommended resolution plan
• Participate in the daily control tower meeting for status update from various partners.
• Follow up with the GFS DPM and GNS Azure PMs for any blocking issues and track to closure
• Established course of action for data accuracy issue resolution, partner recruitment to increase quality/quantity of solutions, and field escalations where applicable

Confidential, Redmond, WA

Support Engineer for WASM

Responsibility:

• Identify Nodes that are in Human Investigate for Compute and Storage
• Diagnose the Compute and Storage incidents and resolve them following TSG
• Escalate to Partner Operations team for affected components
• Identify the follow of TSG and provide feedback for improvements
• Update knowledge base with troubleshooting guides and lessons learned
• Identifying and driving fixes with feature teams for volume drivers
• Identifying and driving repair items that result from outages

Confidential, Redmond, WA

Systems Engineer

Responsibility:

• Experience in Deployment, Migration, Patching in PPE and Production environments
• Working Knowledge on DNS,DHCP and Active Directory
• Implementation of operating system updates, patches, and configuration changes.
• Installed and configured SQL server 2008 R2.
• Good knowledge and working experience of managing servers in multiple Data centers.
• Daily implementation of break fixes in PPE and PE environments
• Responsible for managing and maintaining the company’s VMware virtual infrastructure.
• Responsible to check and maintain the network infrastructure is up and running
• Provide support to senior engineers in preventative maintenance of data systems
• Responsible for providing 24 hours support in complex plant operations as required
• Implemented and maintained backup and maintenance procedures to ensure reliability and coverage
• Experience in managing ASP.NET based applications.

Confidential, Redmond, WA

Systems Engineer

Responsibility:

• Responsible for installing and configuring windows 2000/ 2003 servers
• Configured and managed NLBs in cluster environment to ensure high availability of servers and efficient request response
• Responsible for creating tickets and resolving servers issues on time and good experience in incident management and problem management.
• Have experience in configuring TCP/IP, DHCP, and WINS.
• Managed virtual machines on windows 2003 servers using VM ware technology in order to utilize hard ware resources efficiently
• Migrated web applications to application servers using MS-Deploy, ROBOCOPY tools
• Installed and configured security, server patches on window 2000/2003 servers
• Monitored, analyzed, and troubleshoot technical issues for internal staff and clients
• Created, updated, and deleted user/domain accounts upon requests in Active directory
• Installed, configured and maintained virtual machines on window 2008 servers.
• Monitoring IIS application logs, System logs and security logs by using Event Viewer for troubleshooting application and windows server related issues