SUMMARY:

A proven results - oriented professional with significant successful experience in business analysis, project management, and process improvement roles with privately held companies. Strengths include financial reporting and analysis, budgeting, process improvement (including Six Sigma, DMAIC, LEAN, AGILE, WATERFALL, SDLC), internal audit and risk management, departmental management, cost control, risk, development of business requirement documents and report requirement documents, team building, process mapping, and with policy and procedure documentation. Has extensive experience in providing day-to-day support to multiple projects simultaneously while adhering to strict timelines and budget requirements. Reputation for building and maintaining strong cross-functional teams dedicated to meeting departmental and company objectives, and identifying internal/external customer needs. Projects have all come in on time and under budget. Efficiently, influenced decision making often with conflicting stakeholders. Ability to work independently and with a team.

TECHNICAL SKILLS:

• Microsoft Office Suite - Advanced MS Visio MS Project MS SharePoint
• FHA Connection CAIVRS Filenet Thick Client LIS / LPS / MSP
• Strategy CS / Green Screen Cams JIRA/Confluence Combridge
• Legacy Fastrieve Lotus 1-2-3 Lotus Notes
• Fidelity Process Improvement Root Cause Analysis Confidential
• Ad-Hoc Reporting DU / LP / AUS AS400 / DOS LoanSphere
• Mortgage Servicing Platforms LoanQuest Black Knight Auditing / Analysis
• Toad / SQL 70 wpm TechShare Trainer

PROFESSIONAL EXPERIENCE:

Confidential

SR PROJECT MANAGER

Responsibilities:

• Ensured projects were integrated with other business activities, improvement projects, and business strategy.
• Subject Matter Expert responsible for training, process improvement, and assistance with new windows based mainframe.
• Oversaw a diverse team of Technical Writers, Subject matter Experts (SME’s), IT personnel and business users translating company technical specifications and procedures.
• Developed Current State (As-Is) Process Flows and Future State (To-Be) Process Flows to ensure traceability and manage audit processes.
• Acted as a financial SME and documented current state and future state process flows and narratives for court staff in the new domain.
• Created training materials surrounding the financial aspects of the new system.
• Conducted staff interviews and gathered user stories for process development and gap reconciliation.
• Conducted Quality, Regression, and User Acceptance Testing of the new domain after a new deployment.
• Acted as the intermediary between the technical teams and end users to ensure smooth communication.

Confidential

SR BUSINESS ANALYST

Responsibilities:

• Owned and managed cybernetic system enhancements within the Confidential platform and line of business operating systems.
• Directed and lead support resources for various projects from development thru implementation for process improvement and system enhancements. Managed the design, scope, testing, and deployment according to established objectives.
• Communicated with end users, I.T. and third-party vendor teams daily regarding Business Requirement Documents and Report Requirement Documents. Ensured completion of all assigned deliverables, updates to process, and policy and procedures.
• Owned and managed the development and implementation of process flows and various job aides for the different Mortgage
• Servicing platforms. Included development of a relational database, key milestones and as a SME for assigned system configurations.
• Developed and assisted with UAT testing. Participated and drove thought and planning around program capacity dependencies.
• Performed quality control audits to ensure compliance and fraud prevention.
• Maintained master and review of 900+ system rules and codes and implemented updates, as needed.
• Provided support for automation of expense scripting, quality control of templates and payment for third-party modifications, incentives and expense reimbursement.
• Provided industry knowledge, experience, and multi-tasking ability to provide resolutions for simultaneous deliverables within expected time frames. Conducted root cause analysis and formulated solutions for implementation.
• Led the overall project team (both business and IT resources) through the Project Life Cycle. Responsible for project resources and scheduling.
• Assisted and supported senior leadership with ongoing development and implementation. Responsible for including in planning and delivery to related crucial related control groups such as Legal, Compliance, Controls, Risk, and Audit.
• Gathered all functional requirements and translated that to the Technology and Audit groups.
• Participated and drove thought and planning around program capacity dependencies.
• Complied with a standard Waterfall PLC and a conventional Agile PLC including the ability to manage the project with core tools such as a project plan, an issues/risk list, and regular team meetings. Created vital deliverables and complied with milestone dates.
• Functioned as the point person for ART repository and SharePoint SME and supported clients with repository usage.
• Delivered required weekly metrics, analytics, and scorecards to senior leadership.
• Ensured that all IT policies and procedures were documented and updated according to regulatory standards.

VARIOUS

SR PROJECT MANAGER / SR BUSINESS ANALYST

Responsibilities:

• Oversaw the creation of project plans that effectively identified issues, risks, and development of mitigation plans to ensure the project's success. Organized and led detailed cross-functional requirement gathering.
• Acted as the liaison between operations, technical, and management teams, and the client organizations to support multiple projects and tasks from risk assessment through project execution through project attestation and closure.
• Ensured projects were integrated with other business activities, improvement projects, and business strategy.
• Responsible for supporting all project plan discussions and leading weekly project status meetings covering each active remediation task within the corrective action plan. Gathered all requirements and translated that to the business owners.
• Identified and assisted in managing risks and various issues throughout the project life cycle.
• Owned and managed automated system enhancements within line of business operating system. Communicated with the Legal team, I.T., and end-user teams daily regarding Business Requirement Documents and Report Requirement Documents.
• Delivered required weekly metrics, analytics, and scorecards to senior leadership.
• Conducted root cause analysis and formulated solutions for implementation.
• Implemented best practices. Recommended corrective actions as needed. Resolved all outstanding issues.

Confidential

SR UNDERWRITER / SR. BUSINESS ANALYST

Responsibilities:

• As a Subject Matter Expert, lead various projects from development thru implementation for process improvement and system enhancements. Worked with the Wholesale and Commercial Lending units for underwriting, audit, sale, and servicing.
• Conducted project level meetings with senior management and key stakeholders to ensure deliverables were being met, within projected time frames, and within budget.
• Owned and managed the development and implementation of relational database for ongoing training and testing with defined parameters and hierarchy for staff assignments.
• Owned and managed the reporting, testing, policy, and procedural updates for system patches and upgrades based on new or known errors within loan operating system. Conducted root cause analysis and formulated solutions for implementation.
• Performed quality control audits to ensure compliance and fraud prevention.
• Maintained effective communication with all applicable parties to ensure critical deliverables were on time and efficient resolution of unexpected issues.
• Effectively completed 120+ fully underwritten files monthly.

Confidential

SR PROJECT MANAGER / SR BUSINESS ANALYST

Responsibilities:

• Subject Matter Expert responsible for training, process improvement, and assistance with acquisition of Confidential / Saxon Mortgage by Ocwen Financial.
• Managed a diverse team of Technical Writers, Subject matter Experts (SME’s), IT personnel and business users translating company technical specifications and procedures.
• Directed and lead support resources for various projects from development thru implementation for process improvement and system upgrades during transition. Managed the design, scope, testing, and implementation according to established objectives.
• Conducted project level meetings with senior management and key stakeholders, including various third parties, to ensure deliverables were being met within projected time frames and within budget and properly vetting.
• Development and update of Business Requirement Documents and Report Requirement Documents. Ensured that the process of business requirement definition was high quality, documented, and consistent with corporate standards of internal controls and audit ability.
• Use of MSP within proprietary systems; Also User Management, Data Management, IT Management and Data-Mining.
• Owned and developed improved streamline processes for servicing and default management with updates to policy and procedures.
• Performed quality control audits that ensured compliance, fraud detection, and fraud prevention.
• Conducted root cause analysis and formulated solutions for implementation.
• Assessed all levels of risk as they pertained to the execution of the project.
• Efficiently communicated with all levels of the business to maintain relationships and cooperation in pursuing the Business Unit's goals.

Confidential

LOAN SPECIALIST / UNDERWRITER

Responsibilities:

• Conducted complex file audits across various loan products.
• Worked with Retail, Wholesale, and Commercial Lending units for underwriting, audit, and sale and servicing.
• Participated in or lead various projects from development thru implementation for process improvement. Utilized appropriate support resources and communicated completion of deliverables so those resources could be reassigned to general duties.
• Owned and managed the development of streamlined auditing and processes for required federal and third-party audits.
• Optimized and streamlined processes for servicing and default management with required updates to policy and procedures.
• Manual underwriting experience across various products with in-depth knowledge of underwriting & quality control guidelines
• Verification that required Guidelines & Regulations were being followed.

Confidential

PROJECT MANAGER / SR BUSINESS ANALYST

Responsibilities:

• Directed and lead support resources thru various projects from development thru implementation for process improvement.
• Managed design, scope, testing, and implementation of all process improvements according to established objectives.
• Ensured completion of all assigned deliverables and updates to process mapping and policy and procedures for Confidential, operations, internal and risk audit, accounting and payroll.
• Full Project Management Life Cycle; Process Improvement, Financial Analysis and Trending.

Confidential

REGULATORY IMPLEMENTATION SPECIALIST

Responsibilities:

• Conducted complex file audits across various loan products and for Federal & Confidential Agencies.
• Participated in and coordinated implementation of Anti-Money Laundering & Confidential initiatives & training enterprise- wide. Worked with Wholesale, Retail, and Commercial Lending units for underwriting, audit, sale and servicing.
• Conducted project level meetings with senior management and key stakeholders (PMO, IT, Confidential, Senior Management) including various third parties, to ensure deliverables were being met within projected time-frames and within budget.
• Use of MSP within proprietary systems; Also User Management, Data Management, IT Management and Data-Mining.

Confidential

PROJECT MANAGER / SR BUSINESS ANALYST

Responsibilities:

• Owned and managed On-Boarding Project of approximately 250 New Hire Employees for various accounting roles assigned to four hubs across the United States.
• Conducted project level meetings with senior management and key stakeholders, including various third parties, to ensure deliverables were being met within projected time frames and within budget.
• Responsible for assessing risk during implementation and assessing timely resolution of all issues.
• Owned and managed the development of relational database of new hires processed, courses completed, testing, etc.
• Coordinated and met with several office groups for required deliverables from Confidential ., Confidential, etc.
• Owned and managed the development and creation of streamlined Training Manuals with applicable policy and procedures, process mapping and specific information for the newly created roles.

Confidential

COMPLIANCE PROJECT MANAGER / BUSINESS ANALYST

Responsibilities:

• Directed and lead support resources for various projects from development thru implementation for process improvement and or systems upgrades. Managed the design, scope, testing, and implementation according to established objectives.
• Ensured enterprise-wide performances were in accordance with company policies and procedures. Managed operational and tactical aspects of multiple and large-scale projects dealing with Operations, Production, Quality Control, and Compliance as well numerous expansion projects throughout various offices, divisions, regions and company-wide.
• Pro-actively anticipated project risks, issues and ensured that adequate contingencies were in place to ensure delivery was not compromised. Identified root cause and formulated solutions for implementation.
• Responsible for leading organization initiatives while partnering with cross-functional leadership and team members to reach targeted business and operational goals.
• Leveraged Continuous Improvement frameworks, including, but not limited to, principles of Lean and Six Sigma to effect cultural change.
• Owned and managed automated system enhancements within line of business operating system. Communicated with Legal, I.T. and end-user daily regarding requirements. Ensured completion of all assigned deliverables and updates to process and policy and procedures.
• Fielded Questions Daily regarding Product, Production, Process, Policy, and Compliance from various satellite offices. Worked with the Retail, Wholesale and Commercial Lending units for underwriting, audit, sale, and servicing.
• Conducted project level meetings with senior management and key stakeholders to ensure deliverables were being met, within projected time frames, and within budget.
• Owned and managed support resources for audits by third-party agencies.
• Participated and lead several projects from development thru implementation for process improvement and systems upgrades.
• Trained New Staff from Entry Level to Management (Operations and Sales).
• Participated as a key stakeholder with implementation of Anti-Money Laundering ( Confidential ) initiatives & Confidential training, upgrades, and policy and procedure updates.
• Owned and managed root cause analysis for system and master database errors and issues including implementation of solutions.
• Owned and managed the implementation and development of corporate culture initiatives to increase sales, volume and maximize retention. Acted as a Corporate Speaker for new initiatives, company culture and moral, and updates.