SUMMARY:

• IT professional looking for a challenging position in IT Security, Confidential ’s, Help Desk, Implementations, Business
• IT Networking, Risk Management, Project Management, Security Operations Centers (SOC), Networks Operations (NOC), Sales Force and Customer Services that will utilize my skills and knowledge in the fields of Enterprise Resource Planning, Banking, Information Technology and Finance.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies and software in a corporate network environment.

TECHNICAL SKILLS:

NOC, SOC, Project Management, SDLC, Security Administration, IDS/IPS, SANS, IT Security, Audit/Reporting, Active Directory, VMware, SaaS, DDoS, Mitigation, Data Loss Prevention, Cryptography, Vulnerability Assessment and Mitigation, Identity and Access, Management, Audit, SIEM Event Collection and Correlation, IBM Q Radar, DNS, CVE, Management, LAN, WAN, VPN, Mobile Security, Check Point, IDS, IPS, TCP, UDP, PCI DSS, SSAE, ITIL, SOX Audit, CoBIT, NIST, PII, Firewall, SAN, SaaS, Citrix, Microsoft NT, Remedy, CBT Project Management (PBOK), Risk Management, Sales Force, VM Ware, Change Management, SEO, CBT MCSE, CBT A+,UNIX/Linux Red Hat, IBM Security Products, Lotus Notes, Windows NT, Tivoli, SQL, MySQL Database Server, Symantec, McAfee, Cisco, HP, CBT CISSP, CBT SAP, Oracle, SUN, Sponsored ERP Confidential One World 8.3.2 - Security System Administration, Human Resources, Payroll, Accounts Payables, Accounts Receivables and Distribution/Manufacturing course training. Previous 8 years of experience in QA with NCR, in desktop hardware and software support. Remedy, SME.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Lead - Manager

Responsibilities:

• Assist elderly handicap and UM’s to their gate destinations for air travel.
• Manage the evening shifts.

Confidential, Atlanta, GA

Porter Imaging/ Software Support

Responsibilities:

• Assist Imaging Dept in moving automobiles through sales channels.
• Software Admin Support and Implementations of VMware Airwatch applications.
• Support Dealers in the Automotive Industry.

Confidential, Norcross GA

IT Representative II/ Confidential Security Analyst

Responsibilities:

• Managing outages on Ethernet, LAN WAN, Cloud, MPLS and VPN networks.
• Work with Field Engineers and NOC centers on Confidential TCP-IP configurations, gateway, subnet mask, DNS host configurations. Advise client on hardware requirements such as Cisco servers, routers, repeaters and switches. Creates requirements documentation and traceability matrices to capture business needs using advanced business processes as a SME/Technical Writer. Project scope to update Windows 7 for the American Disability Act on all Confidential nationwide to support text to speech and head phone jacks. (Hardware) Support risk management and security encryptions using Triple DES Key - Comvelops. Microsoft office 7 implementations. Digital certificate, digital signature + key management. Test Confidential using State Codes and set terminal configurations.
• Remote Desktop, Oracle, VMWare (Remote), CMS, Visio, MS Office and Share Point. Identity and Access Management. DLP and SANS. Monitor software applications using SaaS. Share Point Administration. Domain Admin, file management, token ring access, handshake ack. Scan for malware, viruses, zero day attacks, root kits etc.
• Prepare and manage the Institutions implementations, conversion and de-conversions. Incident Response and SLA Management.
• Create documents explaining security policy issues and vulnerabilities. Document existing treats and discourage internal users from violating organizational security policies. Advise on password interval changes. Run system patch updates. Risk security monitoring and reporting. Event Management. Dispatch and SLA Management. Audit Response and Remediation Tracking. Monitoring of banking VPN networks.
• Review and revise the client institutions backend network infrastructure (Cloud).
• ISO27001 and ISO 27004(5). ISO (IEC) 27005 NIST 800-30 and 35 and 55, SANS, CMMI, ITIL, SOX, PCI, PII and Risk Management. Project Management.
• Change Management. Support server, email, web, databases and applications security threat management IDS/IPS.
• Security System Administration. Add IP addresses to firewall internal routing. Monitor, scan, and manage system security controls and messages. Upload Microsoft, Linux, IBM, Cisco, Check Point, Symantec security patch updates, VMWare, IPS/IDS SOC Support.
• Server and data file manipulation + reporting. Reset Passwords to multiple servers, SNMP and applications.
• Project Management - Complete Projects for ADA Requirements and Visa/MasterCard Requirements.
• Serve as Iron Mountain Custodian and computer room operator - SAN.
• Advise upper-management on debit (ACH) and advantages of EMV, risk and identity theft. Up sale Confidential to clients of Confidential . Level 1 and Level to cyber security Analysis.

Confidential, Atlanta, GA

Inside Sales Manager/Marketing

Responsibilities:

• Support Sales Force CRM applications and Hoovers.
• Support Wireless Handset configurations on Apple iPhone 3G and 3GS.
• Train merchants on debits and credits card processing.
• Take inbound calls and make out bound calls to support software applications.
• Update leads, contacts and opportunities forecasting. Digital marketing. Run reports in MS Confidential . Find leads in Hoovers. Sales Force forecasting. Write marketing materials and white papers. Engage customers Confidential sales and marketing conventions.
• Provide advisory to clients on security issues related to identity theft effecting mobile devices, Bluetooth’s, sandbox, OS, Java Virtual Machine, .Net Framework, texting (encryption), web browsing, email and video streaming vulnerabilities, root kit detectors, jailbreak, removing debug mode, antivirus, firewall, and adding Prey Software, Android Device Manager etc.
• Advise clients on Corporate Network Monitoring, password cracking, setting file permissions, Turing test, SMS, MMS, revocation procedures and running security audits. Advise on removing personal date and sensitive corporate information when disposing of a mobile device.

Confidential, Atlanta, GA

Helpdesk/CI Representative

Responsibilities:

• Credit card and debit card processing using terminals, printers, check readers and pin pads and installations in an Ethernet and wireless environment. Up sales of loyalty reward cards and new merchant equipment.
• Support new implementations and trained VARS, ISO and MSP. Apply security updates and loads to credit card terminals. Supporting merchants in retailers, restaurants and service contractors etc.
• Trained Merchants and Account Executives on debits and credits card processing to include gift and loyalty cards. Help Desk Consultant.
• Take inbound calls and make out bound calls to support central installations and help desk support. Implement application and hardware rollouts, implementations and conversions. Support sales department.

Confidential, Atlanta, GA

IT Analyst - Security System Administrator/Project Manager

Responsibilities:

• Supported Confidential One World ERP - Primary function Security System Administration, secondary function distribution, manufacturing, human resources, payroll, accounts receivables and account payables. Support Highway Construction Project Management. AS400 Data Implementations for over 20,000 employees.
• Develop organizational units. Analyze problems and implement effective solutions, provided support and train employees. Set security profiles limitations in Confidential for controllers.
• Analyze the existing legacy systems, to improve, and enhance custom development. Full Software Development Lifecycle (SDLC) Projects and implementation of HR, Personnel Administration and SQL Scripting in Payroll. Maintain master databases, new and existing employee updates, maintain existing employee benefits. Ensure all deliverables are created on time and accurately as per project implementation, schedule and audits. Develop corporate hierarchy structure for Personnel. Test hardware, software and data in production and test environments.
• Supplied comprehensive financial reporting using Microsoft Project 2003, Lotus Notes, MS Visio, crystal reports and MS Confidential Web Analysis for the Board of Directors.
• Develop IT technical documents and corporate hierarchy diagram structures for personnel using MS Visio. Provisioning/De-provisioning in Main Frame and Client Server Applications. Global Support and Project Management.
• Responsibilities included backup to the Computer Operator, wireless support, mainframe, AS400 migrations, satellite support and video teleconferencing for the Executive Committee.