Sr. It Project - Service Delivery Manager Resume
SUMMARY:
- Fidelity of IT - Project Management, Scrum Master, Business Intelligence and Service Delivery. Extensive hands-on Manager Skills working with Executive Team, Key Stake Holders, Application Architects, Business Owners, Multiple Project Management Team, Information Security Team, Database Team, Development Team, Testing Team, Change Management Team, Release Management Team, Onsite, and Offshore Team experience in order to deliver Projects On time, and within Budget.
- Strong Leadership, Proactive, Self-Starter, Business Analysis, Budget Analysis, Time Line Management, Result-Oriented, Determining, and Delivering Technology Solution functions for Large, Mid, Small, and Startup environments
- Strong experience working with Executive Team and Business Owners to manage entire IT Portfolio, Client Merge /Acquisition, Road Map Planning, Budget Planning, Resource Planning, and Technology Analysis, Industry best practices Approach, Monitor, and Report
- Very Strong Technical experience on PMP, PBS, WBS, PERT, Gantt Chart, SAP- FI, CO, BI/BW, MS Visio, Project Plan, Power Point, Word, Excel, Linux, Mac, Windows Server Architecture, Hardware, Networking, VPN, Firewall, LAN, CA PPM Clarity, Troubleshooting, Active Directory, DNS, Security Certification, Confidential Rules, ITIL, Six Sigma, DB, HTML, XML, API, Cloud, Mobile, AWS Process, and Procedures.
- Effectively Managed High Risk Acquisition Projects in Confidential, and Confidential, Involved to Manage the smooth transition between both Business Process, and Technical environment like Business Intelligence, Web Hosting, Payment Gateway, Networking, User Data, Data Migration, Data Base Merge, Online Banking, ATM and Credit Card Processing.
- Strong Experience on over all BI, Water Fall, Agile, Software Development, Change Management, Integration Authentication, Functional, Regression, Performance, Smoke, UAT, CAB Approval, Release Management, Go live Activity, and IT Audit Management experience.
- Having very strong experience to build, and Implement End to End Business Intelligence, Project Management, Backend Analysis knowledge using MS SQL, and Oracle DB.
- Strong Product Owner, and Scrum Master Experience to Negotiate, Communicate, Customer Relationship. Organize Stand-up Meetings, Define and Announce Releases, Train the Team, Provide Extensive Leadership for entire Agile Process, Motivate the team for Continues Improvement, and Passionate to meet the Project deadline on time.
- Manage SOW, Product Estimation, Time Management, Performance Monitoring, Status Report, Backlog Analysis, New Opportunity Observation and Resource Planning for DevOps, Agile, and Water Fall Technology process.
- Strong Decision Making, Priority Analysis, Change Approval Board Presentation, Team Work, Performance Monitoring, Professional Communication, Handle Critical issues, and Go or No Go decision.
HIGHLIGHTS:
- Project Management
- Resource Planning
- Business Intelligence
- Release Management
- Change Management
- Collaborative Leader
- Agile-Scrum, Water Fall, DevOps, Cloud
- Requirement Gathering
- Team Management
- Vendor Management
- Problem Solving
- Professional Communication
TECHNICAL SKILLS:
Business Intelligence: SAP - FI, CO, BI/BW, Power BI
Project Management: PBS, WBS, Gantt chart, CA PPM Clarity, Logic Network, PERT chart, MS Visio, MS Project, MS Word, MS Excel, Power Point, Share Point, Red Mine, and WIKI
Quality Management Rules: Confidential 2009, 9001, Confidential, Confidential, NIST
Scripting Languages: HTML, VB Script, Java Script
Cloud: Amazon Web Service
Trading Systems: Opics, Calypso, Endur, FX Trading
Web Server: IIS, Apache, Google, Amazon
Browsers: Internet Explorer, Google Chrome, Safari, Opera, Fire Fox
Operating Systems: Linux, Windows, iMac, UNIX
Databases: MS Access, SQL Server, DDL concept, Oracle Server, Oracle EBS, Toad
Requirements: JIRA, MS Team Foundation, ALM, Quality Center, CaliberRM
Source Control: Visual Source Safe, SVN, Mercurial, MSDN
Issue Tracking Tools: Jira, ALM, Quality Center, Test Track, Team Track, MS Test Manager, Light House
PROFESSIONAL EXPERIENCE:
Confidential
Sr. IT Project - Service Delivery Manager
Responsibilities:
- As a Sr.BI / IT Project Management consultant worked with Business Owners, Executive Team, Key Stakeholders, Key Functional Managers, System Architect, Business Partners, Vendors, Change Management Team, Development Team, Testing Team Managers to implement IT Project Management Policies and Procedures inside the Bank.
- Assisted Executive team to Build and Establish Business Intelligence, SAP BI/BW, IT Portfolio, Team Budget Plan, Yearly Road Map, Resource Planning for all IT Project Deliverables.
- Adherence to establish SDLC Project Management Process, Requirement Gathering, Documentation, Report Matrix, Project Plan, WBS Procedures, Time Line Management, Risk Assessment, Requirement Gathering, and Go live Activity
- Trained multiple Business, Dev and multiple teams to Gain IT Project Management Policies and Procedures, Documentation, Share Point, Bug tracking, and Reporting Technicality inside the Bank.
- Build Monthly Service Report to present status of the Project Delivery to Executive Team
Confidential, Glendora, CA
Sr. IT Project Manager and Scrum Master
Responsibilities:
- Worked with Executive Team, Business Owners, Key Stakeholders, Key Functional Managers, Business Managers, System Architect, Business Partners, Vendors, Change Management Team, Development Team, Testing Team Managers and Customer Services to Develop and Deliver high quality system
- Managed to build Large Project budget from 4-6 million Project Proposal, Business Requirement, Procurement and Resource Planning, Road Map, Mentoring, Controlling Schedules, Risk assessment and Documentation.
- Managed Acquisition Projects, when merging new environment, involved BI Design, Development, Business Process Analysis, Risk Assessments, Implementation, Technical Dependency plan, Web Hosting, Data Base merge, Data Migration Plan, User Data verification and Training process are completed smoothly during the Transition Period.
- Scrum Master and Product Owner for Multiple Projects to Demonstrate the solution to the Key Stakeholders, Organize the Stand-up Meetings, Negotiate Priorities, Funding, Scope and Schedules
- Assisted Business Owners, Executive team to Build and Establish BI, IT Portfolio, Team Budget, Road Map, Resource Planning, implement Industry best practice for all the Project Deliverables.
- Maintained the Business Product Backlog to well Understand, Update Key Stakeholders input to determine the definitions, Train the Team to understand the Scrum principles in order to deliver high quality system.
- Participated on the Business Requirement, IT Audit process to Analysis and Identify Technical gaps to improve entire Project Management Scope, Hire, Mentor, Monitor and Control, Deliver assigned Projects on Time.
- Managed entire DevOps concept - CI/CT/CD, API Implementation process and work with Customers to prioritize functional feedback and Participate as a Product Owner / Scrum Master for Entire Agile Projects.
- Managed multiple Large, Medium, Small Projects simultaneously, Building Business Requirement, Project Plan on Project Break Down (PBS), Work Break Down Structure (WBS) level with team participation to estimate detail of visual in order to complete the Project Successfully, Provide regular Day-to-Day planning and organize the work with other Team.
- Managed to Utilize CA Clarity, SAP FI & CO, Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish Documents in to the Share Point.
- Participated Business Requirement review analysis meetings, CAB Approval, New build Go-live activities, Dependency analysis, Risk analysis and Go or No Go decision making procedures according to multiple client requirements.
- Managed to perform Data Analysis, Data Visualization, and Data Matrix Report Presentation to drive Business decision.
- Managed to Follow Industry standard Confidential 2009, 9001, Confidential and Confidential rules and regulation on the Trading Management Software Development Projects.
- Managed to Develop and Maintain Detailed documentation for Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities and Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents in the Share Point for Future references.
Confidential, Los Angeles, CA
Sr. IT Project Manager and Scrum Master
Responsibilities:
- Worked closely with Business Owners, Executive Team, Key Stakeholders, Key Functional Managers, Project Management Team, Business Team, System Architect, Vendors, Development Team, Testing Team Managers, Networking and Hardware support Team to develop and deliver high quality systems for the FX and Trading Financial application Projects.
- Managed to Implement and Deliver Large (2 -4 Million) New Infrastructure Project to Re-build entire Business Requirement, Technical Architecture, Firewall, LAN, Hardware and Software systems for financial environment.
- Worked with Senior Management, Business Owners team to Analysis, Budget, Road Map and Industry Standard best practice Technical Structure, Resource Plan, Third Party Vendor Negotiation, Risk assessment, IT Audit reporting process.
- Scrum Master for Multiple Projects to demonstrate the solution to the Key Stakeholders, Organized the Stand-up Meetings, Negotiate Priorities, Funding, Scope and Schedules, Make sure the Product Backlog priorities are Transparent and Clear.
- Maintained the Product Backlog to well Understand, Updated Key Stakeholders input to determine the definitions, Trained the Team to understand the Scrum principles in order to deliver high quality system,
- Managed multiple Large, Medium, Small Projects simultaneously, Build Business Requirement, Project Plan on Project Break Down (PBS), Work Break Down Structure (WBS) level with team participation to estimate detailed Proposal Plan in order to complete the assigned Project Successfully, Provide regular Day-to-Day planning to the 8-10 direct report team members and organize the work with external team members.
- Managed entire FX, Wire Transfer, Mobile Service and Video interaction, Confidential, Confidential, Fraud Monitoring, E-Commerce and Digital Banking Projects.
- Managed to identify gaps to improve entire Project team goals to Plan, Establish, Implement, Control, Monitor, Track, Risk Assessment, Document, Report, Deliver and Maintain assigned Projects completion with in the budget and on time.
- Managed both Onsite and Offshore direct report team, Assigned, Monitored, Supported and Performance Tracking to deliver assigned Project on time.
- Managed to Utilize CA Clarity, SAP, Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish the Documents in to the Share Point and WIKI.
- Managed to follow the industry standard Confidential 2009, 9001 and Confidential Rules & Regulations approach to build the Entire Bank Trading and Financial applications.
- Managed to work on Multiple Business team and Projects on both Water Fall and Agile methodology simultaneously and participate as a Product Owner / Scrum Master for Entire Agile Projects.
- Key Leadership member to Design, Budget, Prioritize, Approve, Track entire pipe line for Ongoing and New Project requests.
- Managed to Analysis and Advance the knowledge working with Server Architecture, Hardware, Networking, VPN, Firewall, LAN, Active Directory, DNS, Security Certification, Confidential Rules, ITIL, Six Sigma, DB, Java Script, Python, HTML, XML, Integration, API, Cloud, Mobile, AWS, UFT/QTP, ALM/QC, Selenium, Manual & Automation, Load Testing, UAT Team closely to integrate Technical Characteristic in to the Project Proposal process.
- Managed to work effectively with Internal and External Client, Third Party Vendors, Senior Executives Management, Project Sponsors and Governess Committees to facilitate necessary decision for entire Project deliverables.
- Participated weekly Business Requirement Review analysis meetings, CAB Approval, New build Go-live activities, Dependency analysis, Risk analysis and Go or No Go decision making procedures according to multiple Business requirements.
- Managed to Develop and Maintain Detailed documentation for Business Requirement, Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities and Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents in the Share Point & WIKI for Future reference.
Confidential, San Diego, CA
IT Project Manager and Scrum Master
Responsibilities:
- Mentor and Leader for entire Teller, Mainframe, Data Ware house, Digital Banking, Wires, FX Trade, Confidential, Confidential, Hardware, Networking, Online and Mobile application Projects.
- Worked with Business Owners, Executive Team, Key Stakeholders, Key Functional Managers, System Architect, Business Partners, Vendors, Change Management Team, Development Team, Testing Team Managers and Customer Services, Hardware, Software, Networking teams to Develop and Deliver high quality system
- Assist executive Business Owner and IT team to Manage entire Business Intelligence Process, IT Portfolio, Client Marge / Acquisition, Road Map, Budget Planning, Resource Planning, Technology Analysis, Industry best practices Plan, Manage, Monitor all Large (5-7 Million), Mid (1-4 Million) and Small (100K - 500K) Project Deliverables.
- Scrum Master for Multiple Projects to demonstrate the solution to the Key Stakeholders, Organized the Stand-up Meetings, Negotiate Priorities, Funding, Scope and Schedules, Make sure the Product Backlog priorities are Transparent and Clear.
- Maintained the Business Product Backlog to well Understand, Updated Key Stakeholders input to determine the definitions, Trained the Team to understand the Scrum principles in order to deliver high quality system, Promoted and Educated self-Organization within the team.
- Managed High Risk Acquisition Projects, when merging new environment, involved Business Process Analysis, Risk Assessments, Technical Dependency plan, Payment Gateway, Web Hosting, Credit Card associations, Online Banking, Teller applications, Data Base merge, Data Migration Plan, User Data verification and Training process are completed 100% smoothly during the Transition Period.
- Managed multiple Projects simultaneously, Build Project Plan on Project Break Down (PBS), Work Break Down Structure (WBS) level with team participation to estimate detail of visual in order to complete the Project Successfully, Provide regular Day-to-Day planning and organize the work with other Team
- Managed to Utilize CA Clarity, SAP, Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish the Documents in to the Share Point and WIKI
- Managed to Analysis and Advance the knowledge working with Server Architecture, Hardware, Networking, VPN, Firewall, LAN, Active Directory, DNS, Security Certification, Confidential Rules, ITIL, Six Sigma, DB, Java Script, Python, HTML, XML, Integration, API, Cloud, Mobile, AWS, UFT/QTP, ALM/QC, Selenium, Manual & Automation, Load Testing, UAT Team closely to integrate Technical Characteristic in to the Project Proposal process.
- Participated weekly Business Requirement Review analysis meetings, CAB Approval, New build Go-live activities, Dependency analysis, Risk analysis and Go or No Go decision making procedures according to multiple Business requirements
- Managed to work effectively with Internal and External Client, Third Party Vendors, Senior Executives Management, Project Sponsors and Governess Committees to facilitate necessary decision for entire Project deliverables and Managing both onsite and offshore direct reporting team
- Managed to follow the industry standard Confidential 2009, 9001 and Confidential Rules & Regulations approach to build the Entire Banking and Financial applications.
- Key member involved on the weekly Business Requirement Review analysis meetings, CAB Approval, New build Go-live activities, Dependency analysis, Risk analysis and Go or No Go decision making procedures according to multiple Business requirements
- Coordinated the yearly DR and IRP exercise Projects to measure production health, provided technology assessment report to the IT Audit Process team, Managed to work on Multiple Projects on both Water Fall and Agile methodology simultaneously and Participate as a Product Owner / Scrum Master for Entire Agile Projects.
- Managed to Develop and Maintain Detailed documentation for Business Requirement, Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities and Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents in the Share Point & WIKI for Future reference.
Confidential, San Diego, CA
Project Management Consultant
Responsibilities:
- As a Project Manager worked very closely with Business Owners, Key Functional Managers, Business Analysts, System Architect, Development Team, Testing Team and Customer Services to understand and gather necessary information to develop Project Plan, Functional specifications for SaaS environment
- Managed to Design and Develop Business Requirement, Project plan, Budget Estimation, Resource Plan, Road Map, Status Report and Successfully Deliver 2006 Quicken Book Entitlement Project within Budget and On Time.
- Managed to Utilize Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish the Documents in to the Share Point.
- Worked very closely with Hardware, Software, Networking team for QA test set-up Project
- Managed to Develop and Maintain Detailed documentation for Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities, Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents for Future reference
Confidential, Carlsbad, CA
Project Lead Consultant
Responsibilities:
- Worked closely with Key Functional Managers, Business Owners, System Architect, Development Team, Testing Team and Customer Services to understand and gather necessary information to develop Project Plan, Functional specifications for e-Commerce Project.
- Managed to Design and Develop Business Requirement, Project plan, Budget Estimation, Resource Plan, Road Map, Status Report and Successfully Deliver Bio-Tech e-Commerce Project within Budget and On Time.
- Managed to Utilize Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish the Documents in to the Share Point.
- Organized Weekly Team Meetings to Track & Evaluate Status process and Developed Matrices, Documentation and reported the weekly status to Senior Management Team.
- Participated weekly Release Requirement Review analysis meetings, CAB Approval, New build Go-live activities, Dependency analysis, Risk analysis and Go or No Go decision making procedures according to Business requirements
- Worked very closely with Hardware, Software, Networking team for QA test Lab set-up Project
- Managed to Develop and Maintain Detailed documentation for Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities, Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents in the Share Point for Future reference
Confidential, Sunnyvale, CA
Business Analysis Consultant
Responsibilities:
- Liaised with Business Owners, Programmers and Users to understand necessary information to Implement New Project Plan based on functional specifications.
- Designed and developed high/detailed level Business Requirement, Project Plan and Managed to Design and Develop Project plan, Budget Estimation, Resource Plan, Road Map, Status Report and Successfully Deliver SaaS Project within Budget and On Time
- Managed to Analysis and Advance the knowledge working with Server Architecture, Hardware, Networking, VPN, Firewall, LAN, Active Directory, DNS, Security Certification, Confidential Rules, DB, Java Script, HTML, XML, Integration, API, QTP, QC Manual & Automation, Load Testing, UAT Team closely to integrate Technical Characteristic in to the Project Proposal process
- Organized Weekly Team Meetings to Track & Evaluate Status process and Developed Matrices, Documentation and reported the weekly status to Senior Management Team
