PROFESSIONAL SKILLS

• 15+ years experience in managing & coordinating projects, budgets up to 200M+. Expert in Service Delivery.
• 18+ years experience in telecommunications industry, responsibilities ranging from tech - desk management and engineering to program, vendor& supply chain management.
• 8+ years experience in direct client engagement/consulting. Responsible for RFI/RFP responses
• Initiated and spearheaded PMP Certification training. Led a study group that achieved 100% PMP Certification. Developed and created Project Management Templates/Processes for project teams

Confidential

(A global communications technology company specializing in the design and engineering of broadband networks, and a leading developer, manufacturer and supplier of cable telephony, video and high-speed data equipment.)

Project Manager - Engagement Manager for software/application deployment of WorkAssure (a workforce management application) for Time Warner Cable & Charter Communications at multiple US locations. In partnership with engineering teams (on shore & off shore), responsible for driving each project to success, ensuring delivery on-schedule, to scope, and within budget. Manage project budgets up to 500K.

Responsible for all phases of software implementation from configuration to development, testing, training, and go-live support.

• Time Warner Cable, Los Angeles 4+ months - SDLC Deployment - Converted customer from existing Work Force Management (WFM) system to WorkAssure
• Time Warner Cable, Kansas City 4+ months- SDLC deployment - Converted customer from paper based system to WorkAssure
• Charter Communications, Madison, WI 2+ months - SDLC Deployment - Converted customer from ICOMS billing system to CSG billing system
• Charter Communications, Michigan 2+ months - SDLC Deployment - Converted customer from ICOMS billing system to CSG billing system
• Charter Communications, St Louis, MO 2+ months – SDLC Deployment - Converted customer from ICOMS billing system to CSG billing system

Confidential,Alpharetta, GA

(A trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users.)

Program Manager – Responsible for a team of project managers with direct client engagement of multiple accounts. Support Sales Account Executive in pre sales project/program design and scoping development. Manage project budgets ranging from 500K to 200M+

• SAP R/3 Conversion – Lead PM for SAP conversion project. Migrated multiple legacy systems onto a single SAP platform. Lead cross-functional teams on large scale supply chain technology. Responsible for all phases of SAP implementation from configuration to development, testing, training, and go-live support. Worked with Engineering, Installation, Order Management & Asset Management to provide a seamless quote-to-cash application. Project Duration – 19+ months and ongoing support
• Central Office Upgrades - Program Manager for SFL, SC, KY, GA AT&T (formerly BellSouth) central office upgrades. Managed growth to COs included switch upgrades (1A to 5E), equipment/card upgrades, NPA changes, software upgrades, etc. Provisioned telecom equipment. Coordinated with both internal and external customers to achieve 98% on time completion rate. Reduced average number of rescheduled projects by 50% Project Duration – ongoing
• BellSouth VoIP - Project Lead responsible for the VoIP conversion of FL state offices for BellSouth

Project Duration – 24+ months

• BellSouth Change Notice (CN) - Project Lead responsible for the swap out of over 8000+ hardware components in the BellSouth Network. Tracked and managed movement and inventory via SAP. Project Duration – 24+ months
• Sarbanes Oxley – Lead PM for the Sarbanes Oxley compliance. Trained PMO on necessary procedural changes to ensure company compliance of SOX 404 regulations & requirements. Achieved 100% compliance.

Atlanta, Georgia

• Caribbean WAN Upgrade – Upgraded Caribbean WAN from analog to digital. Project had been stagnant for nearly 12 months. Successfully jump-started and completed project. LNO realized a 9% savings on the budget. Project Duration – 7 months
• Engineering Change Notices (ECNs) – Responsible for managing engineering changes/upgrades to the WAN network including installation and implementation of telecommunications POP equipment such as NorTel switches, CISCO routers and paradyne telecom equipment.
• SABRE WAN Conversion - Managed conversion of SABRE’s wide area network (WAN) from X.25 to Frame Relay. SABRE is the WAN for American Airlines. Project involved every American Airline airport location. Project Duration – 4+ months
• Desk Top Upgrades - Managed desktop upgrade project. Project involved 1000s of PC upgrades and installation. Project Duration – 9+ months
• Developed and created Project Management Templates for project team. Authored and published process procedures for technical deployments.

Confidential,Network Operations, Miami, FL

Telecommunications Analyst

• Second & Third tier level support for WAN trouble calls
• Troubleshoot problems with multiple protocols and standards such as SDLC, X.25, X.28, ALC, TCP/IP, Frame Relay, ISDN
• Solved a range of problems; served as liaison with application vendors on problem resolution, application changes, and new functionality implementation
• Developed and conducted regular data integrity audits
• Real-time monitoring of WAN performance