Customer Supply Chain Manager Resume Hamburg, PA - Hire IT People

SUMMARY:

Results oriented professional with 20+ years of managerial experience. Highly effective leadership, communication, and employee management skills leading to improved work performance, increased productivity and reduced costs.

AREAS OF EXPERTISE:

Customer Service Operations Management Production Scheduling
Inventory Control Employee Training & Education Confidential
Advanced Computer skills Systems & Procedures Development P&L Oversight
Purchasing Supply Chain Management Logistics

EXPERIENCE:

Customer Supply Chain Manager

Confidential, Hamburg, PA

Responsibilities:

Direct and coordinate the supply chain activities by developing and reinforcing a customer - centric focus to exceed customers’ expectations.
Prepares a daily production schedule based on current inventories, and projected sales.
Manage the finished product, packaging and work in progress inventories. Set up critical control points for packaging materials, decreasing the amount of inventory on hand.
Communicate directly with customers to confirm and coordinate orders and shipments.
Establish procedures for the warehouse staff to accurately ship and receive finished products and packaging materials.
Decreased department size through increased efficiencies by decreasing inventory discrepancies.
Decreased the overall cost per pound by renegotiating freight rates with carriers.

General Manager

Confidential, Pottstown, PA

Responsibilities:

Managed the operational and fiscal activities of an 85,000 square foot warehouse with a staff of 40 employees including managers, supervisors, clerks, warehousemen and drivers.
Improved Confidential and efficiencies by developing new systems, restructuring physical layout, and implementing standard procedures.

Operations Manager

Confidential, Reading, PA

Responsibilities:

Directed a team of supervisors, customer service, inventory control, accounting and union plant employees in a 3-shift, 365 day-per-year operation manufacturing fluid and dried dairy products.
Captured a 40% market share by developing and launching a new product line.

Manufacturing & Customer Service Manager

Confidential, Reading, PA

Responsibilities:

Implemented Key Performance Indicators ( Confidential ’s) and developed a strategic planning process for a two-plant system to measure management’s control of costs and increase profits.
Liaison between customers, manufacturing, sales, QA and 3rd party logistics providers.

Operations Logistics Manager

Confidential, Reading, PA

Responsibilities:

Decreased annual transportation and warehousing costs by over 23% by contracting with 3rd party warehousing and transportation companies.
Negotiated raw material and packaging supply contracts, providing plants with fixed costs when establishing their strategic plans.

Milk/Production Coordinator

Confidential, Reading, PA

Responsibilities:

Reduced packaging material storage costs by 40% by initiating a Just-In-Time delivery program after implementing an improved production planning program.
Decreased delay time and charges by 32% by developing a scheduling system for annual fluid receipts of over 850 million pounds and shipments of over 144 million pounds.

Director of Materials & Distribution

Confidential, Wyomissing, PA

Responsibilities:

Managed a diverse cross-functional team of 150+ employees in the warehousing, transportation, planning, and supply chain functional areas.
Reduced inbound material costs by 15% by utilizing our own over the road drivers on back hauls.
Implemented driver education courses and installed “shock switches” on all forklifts resulting in 65% reduction of damage caused by forklifts.
Consolidated materials and recycled unused and outdated packaging inventories eliminating one warehouse.

Inventory Manager

Confidential, Reading, PA

Responsibilities:

Managed the receipt, storage and shipment of all ingredients, work-in-process, and finished goods to and from the manufacturing areas.
Created a strong team environment through the development, training, and motivation of employees in a pay-for-skills program which achieved increased productivity.
Established a daily in-process inventory which led to decreased waste of ingredients and work-in-process materials.
Successfully negotiated with ingredient suppliers to increase the number of deliveries per week, eliminating issues with limited storage space.

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Customer Supply Chain Manager Resume

Hamburg, PA

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