SUMMARY:

• Over 13 years of experience as a Project Manager, Business Analyst, Solutions Architect and Implementation Consultant for Enterprise Resource Planning (ERP)/Enterprise Application Software (EAS), Software as a Service (SaaS), proprietary applications and third party vendors for both software development and implementations.
• Strong communicator able to bring together on and off shore business and technical teams, external vendors, and clients to achieve on - time and on-budget project completion while meeting complex customer requirements.
• Project Management & Analyst expertise for ERP, SaaS and third party vendor software implementations and Confidential using Scrum, Agile and Waterfall methodologies.
• Certified Scrum Master & Soon to be Project Management Professional (PMI PMP)
• Diverse industry experience including Health Care, Higher Education and Finance/Legal.
• Highly analytical, excel at completing detailed and accurate project documentation.

TECHNICAL SKILLS:

COMPETENCIES: Project Lifecycle Management, Enterprise Implementations, System Migrations/ETLRequirements Definition & Analysis, Process Documentation, Project Scheduling, Team Building & Leadership, Quality Assurance, Confidential, Virtual Team Mgmt

METHODOLOGIES: PMI Project Management, SDLC, Waterfall, Agile, Scrum, Iterative/Incremental and Hybrid/Custom

DOCUMENTATION: Project Plans Project Schedules, Project Charters, Scope Statements, Scope Estimates, Work Breakdown Structures, Risk Analysis & Reports, RACI Chart, RAID Log, Status Reports, Ad Hoc Reports, Meeting Agendas and Minutes, BRDs, FRDs, Use Cases, User StoriesSystem Specifications, and Process/Work Flow Diagrams

TOOLS: MS Office Suite (Project, Project Web App, Outlook, Word, Excel, PowerPointVisio, OneNote & Office 365), PPM (formerly Clarity) SharePoint, Workflow (BPM) by Tibco, Relational Database Management Systems, SQL, XML, Notepad ++, Atlassian Tools (JIRA and Confluence), My Documentum/MDMO, WebEx, Go To Meeting, Skype, SaaS and Windows

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Project Manager

Responsibilities:

• Identified the project team, defined the scope, risks, assumptions, constraints, and drafted the project charter and project plan for the D02/03 Performance Management/Quality Management initiative.
• Scheduled all meetings, created agendas and documented and published meeting minutes with action items.
• Prepared and maintained the RAID log daily.
• Managed over one thousand coachings (an error made by a pharmacy technician that affected patient care) by ensuring each was scheduled to be presented to The Council for detailed analysis in order to determine if the root cause was due to people, process, technology or a combination and to discuss and implement a plan to eliminate future errors.
• Worked with both the Quality Assurance and Quality and Audit teams to document their current processes and tools in preparation for revamping both to align with the new Compass Pharmacy Benefit Management system.

Confidential

Project Analyst

Responsibilities:

• Created and maintained project deliverables: Project Plan, Project Charter, RAID log, RACI matrix, Project Website, Status reports, Testing & Training documentation, etc.
• Coordinated cross-functional meetings (e.g. schedule meetings, create the agenda, record attendance and meeting minutes then publish meeting minutes with action items).
• Performed research on issues and participated in problem solving and execution.
• Directly communicated to the project team to gather and disseminate information on project status, deliverables, due dates and follow-up.
• Managed all aspects of UAT to include: selection of testers, coordination of testing schedule, managed over one thousand test cases, document and escalate issues and worked with the vendor on issue resolution.
• Participated in cross-functional requirements gathering to bridge gaps between work-streams and ensure no duplication of efforts.

Confidential, Tampa, FL

Project Manager

Responsibilities:

• Over-sought the procurement, onboarding (including the data privacy/cross-border data approval process) and global implementation of ONIT, a workflow automation application.
• Managed all aspects of the migration from SAP Business Objects to MicroStrategy.
• Managed all aspects of the migration from Complaint Automated Tracking System (CATS) to Law Manager for the Dispute Advisory Group.
• Managed other strategic projects including software and report enhancements.
• Provided communications (status reports, risk assessments, etc.) to executive and management groups, project sponsors, and stakeholders.
• Managed data privacy/cross border data sharing activities to obtain proper documentation and authorization for software implementation with attorneys and security officers in outsourcing countries.
• Created, managed and updated all project documentation: project plans, business requirements, status reports, meeting minutes, dependency tracking, issues/risk logs, RACI chart, and other required project specific documentation.
• Participated in requirements gathering and reviews (BRD, FRD) with various technology teams.

Confidential, Tampa, FL

Business Agent/Project Manager

Responsibilities:

• Defined stakeholder and project team roles, expectations and project timeline/scope.
• Participated in and managed market and product research as well as funding options
• Identified and documented risks and gaps and participated in the development of the business plan, project charter and scope.
• Developed the project schedule and related project plans
• Oversaw business entity set up (Limited Liability Corporation) procurement of real-estate, equipment and vendors as well as worked with local authorities (fire, water, and inspectors) on distillery set up.
• Compiled all documents/information and applied for federal licensing as well as prepared state and local licensing packets to have available when federal license issued.
• Researched and began Trademark, Service mark and Patent application process for products and Confidential specific distillery processes.
• Participated and managed recipe development, recipe refinement and market testing. Filed Federal and State label licensing applications.

Confidential, Frederick, MD

Business Analyst

Responsibilities:

• Led team in the creation of the project plan for an iterative and incremental project life cycle for the largest private university in Idaho which serves over 16,000 students.
• Prepared all client meeting documentation: agendas, meeting invites, meeting minutes, power point presentation(s), gap analysis, risk reports, business requirements, wireframes and process flows. Presented to stakeholders weekly.
• Worked directly with client’s executive team and front-line staff to elicit and document ‘current’ Financial Aid business processes, system requirements, pain points, gaps, and wish lists; then conducted in-depth analysis and translated all points into Regent 8 software.
• Managed geographically dispersed Developers, Subject Matter Experts and client teams to close gaps between current R8 functionality and required customization to meet client procedures and future needs.
• Conducted internal testing and managed User Acceptance Testing (UAT) to ensure Regent 8 software was configured per client specifications.

Business Analyst

Confidential

Responsibilities:

• Applied Agile methodology (two week sprints) to new Confidential, system bugs, and enhancements.
• Worked with geographically dispersed peers, Subject Matter Experts, Developers and other departments knowledgeable in similar/related Regent 8 functionality and financial aid to create business/technical requirements, wireframes (mock-up) and process flows for the development of automated processing.
• Elicited and documented business requirements using document analysis, Joint Application Design (JAD) sessions, requirements workshops, business process descriptions, use cases, user stories, task and workflow analysis
• QA support to include assisting with the development of test cases, system testing and UAT support.
• Responsible for analyzing bi-annual changes/additions to the Department of Education financial aid regulations to determine the changes needed to keep R8, SNAP and Diamond software in compliance.

Confidential, Tampa, FL

Senior Business Analyst

Responsibilities:

• Analyzed client request to determine if training issue, enhancement, bug, configuration or customization was required.
• Managed all aspects of an Agile Software Development Life Cycle and served as point of contact for assigned (medium to high complexity) requests.
• Developed use cases, test plans, support client UAT and receive client sign off.

Confidential, Tampa, FL

Business Analyst

Responsibilities:

• Assisted with the creation of project plans, schedules, scope, estimates and UAT test plan.
• Scheduled and facilitated requirements gathering sessions and documented requirements and work flow diagrams.
• Supported development teams to ensure business needs are meet and to minimize defects prior to implementation.
• Documented, prioritized and tracked issues to provide timely resolution.

Confidential, Tampa, FL

Senior Business Analyst & Project Coordinator

Responsibilities:

• Assumed Scrum master role and applied methodology to the development of all applications by coaching geographically dispersed team on Scrum best practices, removing impediments and facilitating daily scrum meetings, product backlog refinement, and sprint planning. Created/refined user stories and other business/technical documents to include brief scope, risk analysis/memos and periodic statuses. Coordinated and participated in upgrades, regression and end to end testing for all applications.
• Gathered, analyzed, and documented requirements including business process modeling and use cases/user stories. Ensured developers understood requirements and met project schedule.
• Created test cases and tested enhancements, break fixes and new development prior to UAT. Managed and coordinated UAT for all applications.
• Point of contact for questions, training and support for all applications and integration.
• Create training manuals, quick reference cards, and other training aids as needed. Provided training on processes and applications to end-users and executive management team.
• Initial lead for the Confidential (Financial Aid Reengineering) project. Trained internal team on all aspects of Confidential data migration: set-up/config, data mapping, data validation, end-to-end testing including student portal, external learning management system, accounting system, and other proprietary applications that interfaced with CV.
• Advanced root cause analysis of Confidential, proprietary applications and data conversion issues.

Confidential, Boca Raton, FL

Senior Implementation Consultant & Project Manager

Responsibilities:

• Project lead for the data conversion (ETL) and implementations of a nine campus, international university and nine campus private junior college in Ca. Consolidated legacy systems into single enterprise wide application that integrated with MAS 200, Blackboard ( Confidential ) and a student portal.
• Traveled to client site to create and manage all implementation documentation: scope, project plans, schedule, weekly status reports, risk management reports, business requirements document, training materials and RACI documentation.
• Scheduled and facilitated requirement gathering sessions with stakeholders, executive management, end users and third party vendors. Documented existing business systems, processes, and challenges.
• Recommended and documented best practices for Confidential configuration, business processes improvement and implementation for all modules: Navigation, Contact Manager, Admissions, Academic Records, Placement, Financial Aid, Student Accounts, Housing and Student Services.
• Managed all aspects of data migration: configuration/set-up, data mapping, data validation, process/system testing and UAT with converted data.
• Created customized training documentation and trained end users as well as all levels of management and provided go-live support.
• Senior consultant positioned as Subject Matter Expert to analyze clients with post-implementation issues and remediate by: configuration changes, (re)training or re-engineering.