SUMMARY:

• Self - driven and target-oriented IT Director seeking a senior position with a reputable company to apply skills in streamlining processes and/or restructuring the IT department.
• Experienced in managing the day-to-day IT department as well as merger and acquisition.
• Broad and deep knowledge of network structure adaptation, resource planning, vendor agreement, contract negotiation, and other managerial duties within the IT aspects. Stellar negotiator and aggressive deal-maker with strong communication skills.
• Proven track record of measurable successful budget and data management projects.
• Highly competitive leader consistently strives to positively contribute to overall team performance and the achievement of all stated corporate objectives.

AREAS OF EXPERTISE:

• Capital Budgeting
• Technical Support
• Customer Service
• Virtualization
• Training & Coaching
• Installation & Licensing
• Leadership Skills
• Administration Skills
• Cost Benefit Analysis
• Business Processes
• Process Design
• Contract Negotiation

TECHNICAL SKILLS:

• AZURE / AWS
• VMWare
• Hyper-V, ITIL
• Oracle RAC
• ISO-27001
• Security
• Windows / Linux / MacOS
• Sophos / Symantec
• Veeam
• Storage
• O365
• Jira/Confluence

PROFESSIONAL EXPERIENCE:

Confidential

Regional IT Director

Responsibilities:

• Holding responsibility for the strategy and execution of IT infrastructure for a global organization; working closely with skilled professionals to find solutions to manage business activities and generate ROI
• Overseeing IT operations for 25 production facilities across 15 countries and 2,000 associates; leading the IT Department with 20 IT professionals and $10m annual budget.
• Performing overall guidance to the regions, including time management responsibilities, ability to communicate ideas and expectations, delegate duties and increase efficiency.
• Overseeing all technology operations and evaluating them according to established goals; analyzing the business requirements of all departments to determine their technology needs.
• Devising and establishing IT policies and systems to support the implementation of the strategies set by upper management; researching and recommending new products.
• Consolidating efforts to improve IT processes; keeping abreast of new market opportunities and developments in the industry to deliver highly effective results.
• Member of advisory board for complex services delivered in compliancy with ISO-27001 standards (ISMS) to clients like Amex, Google and Apple.
• Consolidated 18 data centers and reduced day-to-day operations by 50%; paid efforts to improve physical security; saved over 500k USD by optimizing and virtualizating, reducing support and maintenance by 50%
• Lead the implementation of licensing framework
• Increased services uptime by 99.7% with failover and smart alerts for preventive attention
• Founded 4 pillars of IT service delivery: Solution Minded, Team collaboration, Proposal, Executing.
• Introduced end user self deployment platform, which resulted in reducing IT operations by 15%; SLA implemented based on ITIL lead to the increase in quality of service delivery and reduction of call handling by 50%.
• In 2015, relocated to the US, SDL's most profitable region, to strengthen the business relationships and contribute to the core targets by developing the 3 year roadmap directed at reducing opex and capex spending.
• Negotiated and managed global contracts with Microsoft, VMWare, Adobe and Dell; optimized self sufficiency for branch locations without IT presence as well as implemented follow the sun support.
• Implemented a highly secured client product support platform, covering US Government, Automotive, Banking, and Technology industries in a single, encrypted one-stop shop platform.
• Led stabilization of 5 legacy ERP systems, network segregation for development, and QA across 7 facilities.
• Self-service software release deployment platform achieving an annual cost saving of USD 350k in 2013 and 2014 enabling software metering allowing smart true up billing
• Re-negotiated European corporate mobile agreement, reducing roaming charges, allowing to manage changes under a single pane self portal and enabling built-in approval process, generating cost saving of 35k USD in 2012.

Confidential

IT (Project) Manager EMEA

Responsibilities:

• Managed and monitored IT resource planning, including budgeting, staff recruiting and training, as well as hardware and software maintenance.
• Maintained organization's effectiveness by defining, delivering, and supporting strategic plans for implementing information technologies (based on SOX/JSOX/ITIL/ISO standards) across 8 countries.
• Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
• Recommended information technology strategies, policies, and procedures by evaluating organization results, identifying problems, evaluating trends and anticipating requirements.
• Worked with SAP Netweaver ESS\MSS, including its operational aspects, documentation management, implementation requirements and procedures, as well as provided special trainings.
• Reported to higher management directly, while charged with Network and IT system tasks, including but not limited to network infrastructure management and end-user support.
• Held full responsibility for vendor management, while negotiating contracts terms and conditions, pricing clauses, SLA, and escalations.
• Participated in global virtualization project(s) as a hands on infrastructure specialist (Windows, VMware, expand, ITIL, documentation, design processes).
• Single-handedly designed, developed and implemented global VPN solution; served as an IT lead of mergers & acquisition projects in Singapore, Germany, Spain & Ukraine.
• Led several hands-on IT initiatives around Sharepoint automation, to include the launch of the intranet, finance, accounting, supply chain vendor management, global digital faxing, single printing solution.
• Supervised various IT-related aspects of office headquarters relocation within the Netherlands.