SUMMARY:

• I am a seasoned professional with ten plus years experience in Project Management (IT and Telecom) I am an energetic, innovative individual that is a skilled team leader and player with a full knowledge of SDLC methods and procedures.
• 10+ years of IT PMO experience
• Managed several Sharepoint deployment efforts
• Experience using MS Project, MS Office, and MS Visio
• Experience coordinating team work flow in a fast - paced, deadline-driven environment
• Experience partnering with other project stakeholders to resolve issues and to mitigate project impacts
• Experience delivering on projects of various size and duration
• Experience collaborating with others in IT management roles to deliver shared results
• Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making
• Knowledge of the software development life cycle methodologies (Iterative, Waterfall and Agile)
• Understanding of corporate/public regulations
• Process improvement
• Excellent negotiation skills
• Data analysis skills
• Strong stakeholder relationship & vendor management skills
• Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity
• Strong professionalism and strong interpersonal skills
• A results-oriented outlook with the ability to prioritize and deliver key initiatives on schedule and on budget.

TECHNICAL SKILLS:

Proficient in: MS Office Suite, Java/Oracle based application deployments and enhancements OSS/ BSS Deployments, IT Security, Enterprise Project Management tools (MS Project, PRISM, Clarity) TCP/IP, SAP

Background Knowledge of: Voice Over IP, LightSpeed and U - verse. Use Case Modeling software, Info mapping, Orbit, Sharepoint, Rally, JIRA.

SDLC Methodologies: Waterfall and AGILE/SCRUM. Quality Assurance Testing, User Acceptance Testing, Process Modeling. Technical Solutions Architecture, Networking (TCP/IP, SSL, HTTP, etc) and Enterprise Platform Deployments, Cloud Computing and API’s

WORK EXPERIENCE:

Confidential

Lead IT Project Manager

Responsibilities:

• Managed overall accountability of project scope, project budgeting and cost reporting, and ensures completion of projects while meeting quality, schedule and cost objectives using the organizations standard processes.
• Acted as project liaison between IT partners, client organizations and IT leadership. Spearheaded problem solving, negotiating, influencing, facilitation, organization, prioritization, decision making, and conflict resolution efforts.
• Responsible for estimating, scheduling, coordinating, assigning resources, ensuring project funding is secured, and assisting and recommending business solutions/alternatives for projects.
• Reported weekly stakeholders and executive levels within the organization.
• Effectively initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing and delivering all activities for projects and related release initiatives.
• SDLC methodology used, a blend of Waterfall and Agile for the total project milestone compliance effort.

Confidential

Lead Project Manager/ Digital Experience

Responsibilities:

• Managed creation of Project Plans, Requirements, Design Documentation, and overall project through the full software development life cycle. (Waterfall/Agile)
• USE of SAFe Agile Practices to deliver staged delivery of code usable production code in order to meet demands for launching products via Marketing needs for Cricket Wireless.
• Responsible for all reporting and resource management for projects that supported internal OSS and BSS Confidential systems OMS (Order Management System), OPUS Order Provisioning System and ETM/Enabler BSS System used for billing and invoicing.
• Managed MVNO Mobility efforts for reseller services.
• Interfaced with cross- functional teams during platform conversions both on and off shore in the Confidential Entertainment space and Digital Experience.
• Engaged with development contacts and testing contacts.
• Responsible for weekly reporting to Executive Management, Director, VP.

Confidential

Lead IT Project Manager

Responsibilities:

• Managed creation of Project Plans, Requirements, Design Documentation, and overall project through the full software development life cycle. (Waterfall/Agile)
• Responsible for all reporting and resource management and change control for PMO.
• Interfaced with cross- functional teams both on and off shore, development contacts and testing contacts.
• Managed enhancements to OSS and BSS systems OMS, ETM, OPUS to support both Mobility and Wireline services Lead Business Analyst and work within the SharePoint team and with business sponsors and stakeholders to conceive, design, develop, test, implement, and support SharePoint 365 features and functionalities
• Oversee, lead and mentor the SharePoint Development Team
• Manage and track to successful completion the team’s development Sprints
• Conduct Sprint Planning, Daily Scrum Stand-up and Sprint Retrospective meetings
• Gather, document, circulate for review, and revise solution requirements
• Create solution design documentation and solution patterns that can be reused by others
• Conduct group and individual user training for newly implemented and modified solutions
• Troubleshoot and enhance pre- existing solutions developed by yourself or others
• Maintain solution requirement, design, and usage documentation along with procedural work instructions

Confidential

IT Project Manager

Responsibilities:

• Managed creation of Project Plans, Requirements, Design Documentation, and over all project through the full software development life cycle.
• Responsible for all development supply chain management, reporting and resource management, updates to wireless provisioning systems. (SAP)
• Interfaced with cross- functional teams both on and off shore, development contacts and testing contacts prior to project launches
• Responsible for reseller segment approach via MVNO (Mobility Products)
• Responsible for weekly reporting to Executive Management, Director, VP.

Confidential

Sr. IT Project/ Program Manager

Responsibilities:

• Responsible for defining and managing project schedules including dates, timelines and deliverables. Managed customer expectations to successfully deliver provisioning tool project. Served as main point of contact, from project launch and implementation to deployment and some postdelivery maintenance for BBNMS
• Responsible for changes with scope and release schedules and managed project plans and estimates for internal and professional services against application deliveries. Provided recommendations that determine customer time and expenses and reported on project progress.
• Responsible for coordinating input from all business units, business owners, and business partners to aid in correct identification of Joint Requirements, Business Requirements, Technical and system requirements. Worked with the product managers and business owners to gain full concept of business and product objectives. Worked collaboratively with a broad set of related project resources to identify application process changes and document requirements for approval by the business. Also, responsible for manager will facilitating and coordinating the planning and testing of new provisioning software and software upgrades into a new environment.

Confidential

Project Manager/Technical Writer

Responsibilities:

• Created and updating product user reference materials.
• Created Operation Standard Documents, User and Network Process Flows and Job Aids.
• Developed functional requirements for Confidential System Implementation and Training. Also responsible for data content management.
• Worked with key stakeholders to review and provide feedback on goals and total scope of the document update and development project. Facilitated weekly project meetings outlining ownership of issues and deliverables along with communicating milestones and status back to project s

Confidential

Project Manager Local Services/Presale Support

Responsibilities:

• Managed a team of 12 functional analyst that provide CSR reviews and Confidential Business product recommendations on both UNEP and facilities based platforms along with recommendation for protocol updates TCP/IP. Also responsible for providing analysis for presales pricing, order writing, provisioning and post sales implementation of Local, Internet, ISDN PRI/BRI, Digital Trunks and VoIP services.
• Managed workload of analyst in an effort to meet required SLA’s based on project size and complexity.
• Provided CSR scrubs for multi-location clients outside of the standard Confidential Business footprint and created network to network interfaces in an effort to provide services on an individual case bases.
• Interfaced with all Confidential ’s and Confidential ’s to request CSR’s. Interfaced with software application developers to address issues with product ordering requirements, provided business rule ordering analysis as needed for developers. Addressed escalations from sales teams and provided weekly and monthly milestone reporting to upper management.

Confidential

Project Manager/Program Manager

Responsibilities:

• Responsible for defining and managing project schedules including dates, timelines and deliverables. Managed customer expectations to successfully deliver project. Served as main point of customer contact from project launch and implementation to completion and some post delivery maintenance. Responsible for changes with scope and release schedules and managed project plans and estimates for internal and professional services against application deliveries. Provided recommendations that determine customer time and expenses and reported on project progress. Responsible for coordinating input from all business units, business owners, and business partners to aid in correct identification of functional and system requirements and Data content management. Worked with the product managers and business owners to gain full concept of business and product objectives.
• Worked collaboratively with a broad set of related project resources to identify application process changes and document requirements for approval by the business.

Confidential

Service Delivery Project Manager

Responsibilities:

• Managed end to end provisioning process for voice and data orders frame relay, T1’s, DS3, and Point to Point circuits.
• Acquired Resporg and provisioned toll free services for business customers using SMS, Avalon and all provisioning systems provided by Confidential to Confidential Long Distance to successfully provision switched and data orders.
• Also responsible for provisioning frame orders over Network-to-Network Interfaces. ( Confidential ’s) Completed project cost analysis for over all scope of multiple projects.

Confidential

IT Support Project Manager (Consultant)

Responsibilities:

• Managed User Acceptance Testing (UAT) efforts for Confidential provisioning software applications during system migrations. Interfaced with software development engineers to correct provisioning business rules as they relate to Confidential provisioning applications for local and complex business products.
• Responsible for data content management for all ordering systems owned by Confidential and used by Confidential for ordering products. Provided first level escalation support ( Confidential ) and first level escalation support ( Confidential ) for all IT software and hardware issues. Established and managed user security ID’s and supported double firewall rule changes as needed for both Confidential and Confidential .
• Managed website update process for Confidential Joint Website and developed and trained methods and procedures for Confidential IT helpdesk to enhance communication of daily issues and escalations.
• Provided IT support for the Confidential Pre and Post Relief business effort.
• Created contingency plans along with project plans for software/hardware implementation. Installed, deployed and supported Microsoft Windows 2000 Desktop Operating System

Confidential

Consultant/Business Analyst

Responsibilities:

• Responsible for writing internal ordering requirements for Confidential ’s Trading Partner Provisioning System (TPPS) as required by Confidential Local (BST) Business Rules for Electronic Ordering.
• Used object oriented design tool (Select Enterprise) to create Use Case Diagrams, Sequence Diagrams and to create Object Models. Responsible for incorporating EDI Translations in to Confidential ’s ordering rules in an effort to update Confidential ’s electronic order effort for processing LSR’s and ASR’s to Confidential .