SUMMARY:

• Over 7 plus years of diverse experience as a Business Analyst with extensive knowledge and experience across manufacturing and IT industries with the ability to work independently and manage business expectations.
• Project Initiation and Resource Management which involves Resource entry - exit process development and maintenance, Resource movements, Effort maintenance, Process development and implementation, Task order generation and processing.
• Over 3 years of Cost analysis, budget forecasting and variance analysis.
• Facilitated Change Management across an entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Expertise in identifying, developing interfaces and process specifications, documenting them in Business Requirement Documents (BRDs), creating Functional Requirements Specifications (FRS), System Requirement Specification document (SRS), and Change Request Specification (CRS).
• Expert in tracking and managing the requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Involved in Test scripts planning, test case preparation and execution.
• Expert in issue resolution and report generation to assure that all aspects of a project are in compliance with the business requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of test cases extensive functional experience in manufacturing sectors such as trading, client and account management, warehouse management and portfolio management.
• Experience in managing the supply chain cycle from manufacturing to delivery of products to customers.
• Experience in facilitating Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members all through the SDLC.
• Worked in cross functional and geographically dispersed team environments.
• Analytical, methodical, and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business, financial, and system requirements, good understanding of team management.
• Excellent Communication skills with ability and willingness to work towards the business and technical requirements of clients and users.
• Worked across different sectors and international and multi-cultural teams which have enabled me to understand the key cultural differences and the importance of adaptability and being sensitive.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte

Process Analyst/Project Coordinator

Responsibilities:

• Gathering requirements, guiding internal customers through the project life cycle, and supporting go-live and post-implementation for identifying optimal workflows.
• Developed Project plan with timelines, roles and responsibilities and potential execution risks
• Document Processes and develop job aids
• Provide Share point Support
• Coordinated with Other PMs and Senior Managers
• Built and Maintained well established relationships with key customer stakeholders
• Provided regular status and progress updates to the team

Environment: MS Suite (MS Word, MS SharePoint, MS Excel, MS Word, MS Project, MS Visio)

Confidential

Business Analyst/Operations Manager

Responsibilities:

• Managing the Supply chain cycle, from managing the Orders, monitoring the production, securing transport needs from manufacturing to Germany and coordinating with local shipping agency to clear the customs and ship it clients.
• Planning and coordinating supply chain schedules in advance in preparation for busy seasonal periods.
• Budget analysis and performed variance analysis between actual and standard costs to assist management in decision making.
• Construct, monitor and validate data accumulation for financial reporting.
• Monitored, analyzed, and reported inventory valuation, production, and various other costs
• Negotiating with suppliers to minimize raw material and transportation costs. Making sure that all supplier information and records are up to date.
• Facilitate testing/process meetings and work to resolve issues that arise during different phases.
• Experience of liaising with forwarders & overseas companies to arrange collections.
• Identifying and gathering the project requirements by interviewing customers and documenting the Business requirements and maintaining the system requirements specifications.
• Assisted in delivering and anticipating needs of the business stake holders and facilitated communication between all appropriate teams.
• Supported initiatives for the business in strategy development, exploring industry trends, and analysis. Worked with appropriate departments to assist in creating long term planning and strategy goals.
• Collaborated closely with stakeholders to define, develop and maintain new business /products in alignment with internal policies of the company;
• Analyzed the qualitative factors that affect organizational performance and provide insights to management.
• Mentored and trained resources in Analytics & Operations and coordinated with the offshore team.
• Prepared and recommended pricing for the portfolio to achieve the desired business goals.
• Presenting the market trend and product findings and making recommendations to leadership and executive management teams.
• Working with Group controller ensuring compliance to industrial standards.
• Developed and maintained a monthly operational calendar which is used for proactively managing the communication processes to keep internal stakeholders, customers and vendors informed of upcoming timelines and milestones of the new products.
• Revenue - analysis and reporting of sales, margins, and pricing optimizations.
• Cost Analysis - analysis and reporting of operating costs and operating efficiencies.
• Cash flow and variance analysis on a project by project and consolidated basis.
• Developed integrated revenue/cost analysis, projections, reports, and presentations
• Facilitated calls with key stakeholders, project manager, service manager and: making schedules, balancing work loads, monitoring activities, creating statement of works, etc.
• Tracked and Managed the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Responsible for addressing, diagnosing, and resolving issues that arise on a day-to-day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.

Environment: Tally, Microsoft Suite (Excel, Word, PowerPoint) Windows 2007, ASANA

Confidential

Business Analyst

Responsibilities:

• Worked in liaison with the PMO to identify the user behavior, metrics and looked for ways to improve the key product goals within the deadline.
• Worked in a fast-paced, dynamic environment where prototypes and iteration are changed based on the user preferences.
• Listen to customer requests and then dive into the core needs to create new value propositions
• Engaged with our design team to design simple, gorgeous, and delightful products for the customers.
• Facilitated cross-functional collaboration and information sharing for quality with marketing and design teammates.
• Conducted walk-through meetings, conference calls, and JAD sessions to achieve the milestone of the project at each stage as per business requirements.
• Acted as a liaison between the technical team and the users (Advisors and Business). Also was responsible for communications between the Project Team and other related departments.
• Participated in project planning, monitoring, and budgeting considering the resources maintaining project scope using MS Project and MS Excel.
• Managed resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
• Experience in leveraging quantitative and qualitative data analysis for the high volume and highly scalable applications
• Performed root-cause analysis and troubleshoot data-related issues on an ongoing basis
• Acted as an Agile/Scrum Master and maintained the stories in JIRAS.
• Developed Use Case Models, Use Case Diagrams, and Dataflow Diagrams based on UML Methodology using MS Visio.
• Budget forecasting, cost analysis and performed variance analysis to keep the whole operations under budget.
• Performed requirements walkthrough sessions with the Development and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs.
• Developed QA Test Plan, and assisted the QA team in System Testing to ensure the new product satisfies all User requirements.

Environment: SharePoint, Microsoft Suite (Access, Excel, Word, PowerPoint, MS Project, MS Visio) Windows 2007

Confidential

Product Analyst

Responsibilities:

• Led testing effort to test the efficiency of the implemented B2C channel solution.
• Analyzed Domino’s defined solutions for Usability, Functionality, and Testability.
• Made recommendations for improving Usability and Functionality.
• Identified and document system performance and reliability issues.
• Coordinated and provided status, including assessment of completeness of testing, to Project Manager, Technical Leaders, Functional Managers and others.
• Executed the implementation of systematic project & market/ product management methodology.
• Gathered feedback of the system from the customers and proposed solutions and modifications required.
• Performed GAP analysis for Internet Booking Engine & Travel Office resulting to identification of issues.
• Constantly coordinated with the local markets in optimizing quality of process and solutions deployed.
• Performed the evaluation of the product; tested for the existence of defects or errors and analyzed the same.
• Designed the layout for the communication platform (SharePoint) thereby improving the overall communication
• Provided customers visibility on the different investigations and ensured effective resolution of the issues.
• Worked with the stakeholders in UAT for final testing of the application in the user environment.
• Kept a watchful eye on the changes along with maintaining a constant communication with the technology team.

Environment: ACSP Winapproach, Microsoft Suite (Outlook, Access, Excel, Word, PowerPoint, MS Project, MS Visio) Windows 2003, Sharepoint

Confidential

HR Analyst

Responsibilities:

• Efficiently interfaced with a team of 5 recruiters.
• Contributed to the completion of Advertising on “e-recruiting” (EADS software) under SAP, & report publications.
• Coordinated and communicated with different actors on the Status updates of the CV management and publications

Environment: Microsoft Suite (Outlook, Access, Excel, Word, PowerPoint, MS Project, MS Visio) Windows 2003