PROFESSIONAL EXPERIENCE:

Confidential, Falls Church, VA

Project Manager/Quality Management Lead

• Manage the gathering of business requirements using Agile in Google Cloud environment for stakeholders to meet business needs.
• Work with Subject Matter Experts (SME) to establish, develop, and build a global enterprise network based on AWS.
• Perform quality management to evaluate and analyze processes to determine customer value and implement solutions to eliminate delays; establish controls to ensure efficiency using Lean Six Sigma methodologies.
• Facilitate gap analysis using DMAIC tools and reengineer processes to increase productivity for the Foreign Affairs Network.
• Conduct root cause analysis by collecting data, identifying cause of factor, and generating corrective actions.
• Provide solutions and enhancements for existing functionalities by creating workflow diagrams.
• Develop templates, tools, and matrixes to track all requirements and ensure quality control of documents throughout the Software Development Lifecycle (SDLC).
• Develop Service Level Agreement (SLA) and Standard Operation Procedures (SOP) for Operations Team using ITIL best practices.
• Design solutions to: mitigate risks, measure reporting requirements and effectiveness of documentation, and data management procedures.
• Review test plans and test cases according to business needs.
• Perform quality assurance and User Acceptance Testing (UAT) to verify the quality of product for customer validation.
• Maintain weekly reports for leadership on project status and quality of data.

Confidential, Chevy Chase, MD

Project Manager

• Led a team of Salesforce and ETL Developers, Database Administrators, and Reporting for implementing online surveys and natural resource reporting at Energy Information Administration (EIA).
• Reviewed and documented existing infrastructure, processes, and policies by identifying and working with key stakeholders across various divisions and branches to define enhancements to meet current and future needs.
• Developed and implemented clear organizational procedures to optimize reporting tools and control to improve efficiency, performance goals, and quality assurance.
• Identified the need and proactively defined method guidelines for the Change and Control Board (CCB) for Release, Change, and Configuration Management to improve organizational best practices.
• Interacted with Management, Technical, and Infrastructure teams across EIA to develop a common platform.
• Defined project scope, level of effort, resource allocation and deliverables to define quality, establish priorities, and workload.
• Developed project management plan and work breakdown structure (WBS) to direct day - to-day activities of cross-functional organization items; managed project phases and tracked all activities against schedule and risk-issue registry.
• Managed databases to track status, stakeholder engagement, documentations, and flow charts.
• Trained staff on standards, methodologies, and process flow involving various applications and database such as Salesforce, Informatica, Jaspersoft, and SQL.

Project Manager

Confidential, Washington, DC

• Led a team of 3 analysts and worked closely with stakeholders from 86 nations to gather and determine requirements for system changes and analyzed problems to create reports.
• Acted as the web application representative for the Confidential to promote and market the portal to foreign dignitaries at workshops and conferences worldwide. The shared portal on DotNetNuke platform provided partner nations a means to communicate publicly-releasable and unclassified information and best practices to combat nuclear terrorism in a secure environment.
• Utilized communication and interpersonal skills as liaison between international users, management, and staff on efficiency of workflow, implementing processes, and tracking documents.
• Managed all aspects of user experience; this included registration, authentication, training, and user communication.
• Applied strong customer service skills to conduct research, analyzed, and evaluated data to modify methods; recommended operational plans and procedures that resulted in significant improvements to application.
• Developed and implemented new procedures for application management for organization; reviewed and updated SOP to comply with new process.
• Tracked project changes and documentation from start to finish to ensure quality control for production.

Confidential, Chantilly, VA

Configuration Manager

• Led a team of 8 to develop, implement, and document control standards and procedures to improve efficiency.
• Collaborated with multiple teams across various applications to meet project needs.
• Performed daily tracking and monitored scheduling for application and infrastructure deployments for Systems Engineering Lifecycle (SELC).
• Coordinated resource availability and organized activity milestones through the management of several project management calendars.
• Recommended method guidelines for application quality process; developed and conducted team training on procedures to improve workflow and staff performance.
• Conducted process reengineering on Release, Change, and Configuration Management workflow processes.
• Analyzed change, test, and production reports to ensure Section 508 and security compliance, testing controls, risk and configuration assessments, and data integrity; reported all issues to Senior Managers and Development teams to resolve problems and research solutions.
• Worked with multiple project teams including Development, Testing, Process Management, and Security to ensure documentation and associated artifacts were validated for accuracy and completeness in relation to application releases.
• Worked with management and various staff to architect, develop, and deliver innovative SOPs for all software releases, builds, and tests for the first time in TSA’s history.

Project Management Office Analyst

Confidential, Chantilly, VA

• PMO Lead for Product and Process Quality Assurance (PPQA) policies, procedures, guidelines, and schedules for all external contracts. Managed, evaluated, and updated audit applications, concepts, and guidelines to ensure best practices.
• Researched and successfully implemented new policies, processes, and procedures under CMMI, and ISO 9001, 20000, and 27001.
• Performed detailed program management analysis and monthly and quarterly PPQA audit for internal company and multiple government contracts to inspect and evaluated compliance and regulations. Monitored and analyzed Service Level Agreements, metrics data, workflow, and risks.
• Trained corporate and contract staff on CMMI methods for control of reports in order to track measurements.
• Reviewed and performed qualitative analysis for all contracts and awards to provide PMO with a first-rate project management information system, to include policies, plans, procedures, and employee training.

Project Controller

Confidential, Bethesda, MD

• Performed project analysis for the data center infrastructure. Developed and implemented policies and procedures for daily operations. Managed work orders, documents, and schedule for maintenance, procurement, and installation of hardware and software.
• Established priorities and developed up-chain support on administrative functions; strategically planned and coordinated execution plans and procedures.
• Worked with Senior Managers to develop business cases that supported large proposed acquisitions guidelines under the Federal Acquisition Regulations (FAR) guidelines in fiscal year budgets.
• Participated in the budget formulation for two Branch budgets totaling $9.7 million and $9.3 million by validating historical costs and obtaining budgetary quotes for hardware, software, maintenance, and building infrastructure items.
• Initiated contract and procurement actions utilizing internal electronic procurement system. This system required the reporting of quantitative data and attached documents to support funding authorizations, requirements development to obtain competitive quotes, budget line information.
• Reported burn rate data on existing contracts, and upcoming acquisitions and their potential costs.

Confidential, Arlington, VA

Project Team Coordinator

• Served as a liaison among executive management, PMO, and consulting teams to support and address the DHS-OCIO IT customer support programs and activities; planned and conducted studies and surveys to effectively execute complex projects, policies and objectives.
• Applied strong customer service and interpersonal skills to conducted research, analyzed, and evaluated data to modify methods; recommended operational plans, program oversight, policies and procedures that resulted in significant improvements to organizational programs.
• Assisted in human resource development of training programs for Senior Executives and staff to improve communications within the organization, establish goals set by management to motivate staff performance, and setting up roles and responsibilities within the organizational plan.
• Coordinated, planned and scheduled projects, trainings and deliverables in order to track and manage programs.
• Reviewed status reports; prepared and tracked documents for client submission and addressed project issues.