Project Manager Resume

SUMMARY:

Payments, Retail Banking Business & Technology Professional, Functional Consultant with over 15 years of experience in retail banking.
Excellent knowledge in Payment card products (Credit / Debit / Prepaid) and expertise in requirement elicitation; critical document analysis; solution assessment & validation; User Acceptance testing. Handled projects involving new system implementation as well as complex changes to existing applications.
Experience working with top local ( Confidential and Confidential ) and international (Standard Chartered) banks in key roles of business analysis and implementation.

TECHNICAL SKILLS:

Adept in Retail banking products & systems.
Adequate knowledge base and concepts clarity in banking systems. Cards - VisionPLUS (FDI), APS (Intellect), Prima (SakSoft) and CCMS. Loans - Hogan and RLS.
Requirement Elicitation, Critical Document Analysis, Solution assessment & validation, UAT Support and system testing.
Conversant with writing SQL queries used for data analysis, data profiling and to validate the data relationships, analyze the data quality and assist modeling processes.
Additional areas of expertise include Project Management & Tracking, Budgeting & Planning and Project Risk & Scope.
Highly experienced in migration of business processes to offshore locations, business optimization and process improvements.
Proficient with Business analysis tools like MS office, MS Visio, and SQL.
Strong presentation & communication skills
Relationship Management - Understanding client, market and competition, interacting effectively with people of diverse cultures and building trust with consistent delivery.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant

Responsibilities:

Functional consultant for projects, working closely with Business functions, IT and vendors to gather requirements, review and sign-off Business Requirement Documents.
Review and evaluate business case for requirements raised.
Benchmarking business requirements with competition to provide superior customer experience.
Define and review testing process and methodology.
Review and sign-off UAT.

Confidential

Senior consultant

Responsibilities:

Functional consultant for all change-the-bank projects in cards domain. (Credit / Prepaid cards).
Implementation of new product/ promotional offers on Credit & Prepaid cards and Merchant acquiring.
Liaison with Visa, MasterCard and Diners for new projects and ongoing support on card issuance including BIN licensing and maintenance.
Maintain constant interaction with Marketing teams and operational functions in Credit / Prepaid cards and Merchant acquiring.
Functional consultant for SOX compliance of all Credit cards processes shouldering the onus of documentation of process flows, Risk and Control Matrices and ensuring robust design of processes.
Responsible for implementation of all Card-Not-Present (E Comm. and Mobile) based initiatives and regulatory changes in Credit cards.

Keys:

Implemented numerous significant projects in Credit cards including initiatives on mobile and online banking - MChek; Movida; Eztap (MPOS); OffUs EMI; Various NetBanking based conveniences offered to Credit card customers.
Developed detailed requirement documents and process flows for implementation of various regulatory mandates including CHIP+PIN, International / Dom usage options and end-use restrictions on cards.
Played a key role in implementation of Diners Credit cards issuance.
Ensured SOX compliance of all Credit cards processes with NIL gaps for 9 consecutive years.
Hired, trained and provided leadership for cross-functional teams. Facilitated, coached and mentored project managers and analysts.
Managed simultaneous projects across multiple locations. - Credit cards business and Ops based in Chennai. Prepaid cards and Merchant Acquiring businesses based in Mumbai.

Confidential

Responsibilities

Keys:

Implemented Image based application processing leading to a paperless work environment.
Established clear process flow eliminating non-value-added process steps.
Continuous improvement in employee engagement.

Confidential

Relationship Manager

Responsibilities

Supporting the selection of most appropriate assignment type, working in conjunction with the Business and respective Line Managers, Home HR and Host HR.
Facilitating expatriation and seamless relocation of assignees to host country by engaging vendors at appropriate levels.

Confidential

Team Leader, Operations - Personal loans and Credit cards collections

Responsibilities: