SUMMARY:

• A results - driven leader with 10+ years of successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives.
• A pragmatic and focused individual recognized for “making seemingly impossible situations work”.
• A Proven ability to manage objectives in meeting sales goals, deadlines in a profit and loss environment.
• The ability to generate sales results and to build high performing teams, often turning around underperforming operations in short periods of time.
• Exceptional banking service knowledge set, with a hands-on leadership style that encourages consistent and measurable successes.

PROFESSIONAL EXPERIENCE:

Confidential

Chief Credit Officer

Responsibilities:

• Created business plan to stabilize revenues, identify, and implement cost - cutting measures.
• Designed the company's Web site to support sales over the Internet.
• Conducted competitive analyses, led customer focus groups to determine product features, and positioning.
• Established the organization's first fund raising program and special events, which generated significant attention to organizational objectives.
• Examined client s financial state and help formulate a plan to reduce debts and build assets, often negotiating with creditors to make arrangements that are productive for all parties.
• Developed and instituted management processes and procedures, streamlining daily communications and operations, increasing efficiency, and ensuring project deadlines.
• Calculated amount of debt and funds available to plan method of payoff and estimate time for debt liquidation. Establishes payment priorities to reduce client s overall costs by liquidating high-interest, short-term loans or contracts first.
• Participated in civic, government, professional, business, and community affairs, associations and groups to solicit and develop new consumer and small business

Confidential

Assistant Branch Manager

Responsibilities:

• Managed a team of bankers, tellers, Financial Service Representative, Store Supervisor maximizing business development efforts and positively impacting profitability to the store as well as the region.
• Inspected pipeline information and team sales activities to include joint calls and coach to impact team performance.
• Managed Bankers, Tellers, Financial Service Representative, Store Supervisor progress against growth, profitability, and production expectations.
• Set clear expectation and reinforced expectation through one-on-one meetings; always encouraging career development and making sure employees are recognized and appreciated for their contribution; always working as a team to achieve common objective.
• Spearheaded cross-training strategies to improve performance and reverse losses, boosting team sales 100%
• Identified, developed, and maintained a quality network of business relationships and served as a recurring source of referrals for new lending opportunities; collected and reviewed all needed supporting loan documentation.
• Participated in civic, government, professional, business, and community affairs, associations and groups to solicit and develop new consumer and small business
• Followed and ensured employees understand and apply bank operating policies and procedures
• Promoted Confidential image within the community through participation and leadership in community
• Ensure employee scheduling is optimal to meet customer
• Mortgage Loan Officer (MLO)

Confidential

Branch Manager

Responsibilities:

• Monitored branch activity, volume, teller errors, loan volume, and new accounts. Recruited, oriented and trained new employees to ensure consistent service.
• Managed staffing, performance appraisals, promotions, salary recommendations, training, disciplinary actions, and terminations.
• Maintained a productive working relationship with business services partners and other corporate divisions, bringing sales partners into client relationships as needed to manage the total relationship for customers and prospects.
• Team was led by maintaining communication via one - one-one meetings utilizing the branch direct reports giving me the opportunity to mentor, motivate, coach and listen to feedback.
• Ensured operations was compliant with operational risk controls, regulatory guidance and requirements
• Trained, developed and evaluated team members, supervisors, Assistant Managers.
• Mortgage Loan Officer (MLO)
• Addressed customer inquiries and concerns promptly in a professional manner

Confidential

Store Manager

Responsibilities:

• Responsible for the total, efficient and profitable operation of store
• Assigned and direct activities of the store team; effectively communicated information to team in a timely manner
• Assisted customers with questions, problems and complaints; handled customer relations issues in accordance with
• Priced merchandise, stock shelves, reset departments following executed the display and maintenance of off - shelf merchandise
• Ordered regular and promotional merchandise, maintaining appropriate inventory levels
• Oversee and executed the preparation of the daily cash report and weekly summary; develop sales/hours forecasts; load and unload deliveries; verified and documented billing of merchandise
• Prepared weekly work schedules based on budgeted hours; executed weekly payroll
• Trained, developed and evaluated team members, supervisors, Assistant Managers.
• Executed documentation for HRIS administration
• Recruit, select, hire and trained employees
• Conducted performance appraisals for all directly assigned personnel; recommend wage rate and promotion of hourly non-exempt employees
• Financial reporting; analyzed operating reports
• Preparation of physical inventory
• Controlled use of register keys, securing door keys, alarm codes and safe combinations; completed random cash verification, journal tape checks, analyzed cashier analysis report.
• Administered, monitored and reacted to internal loss prevention programs and systems, employee bag checks, lockers secured, receipts for purchases, maintained and reacted to electronic article surveillance system.