Business Support ManagerÂ Resume Conshohocken, PA - Hire IT People

OBJECTIVE

To obtain an exciting position in a fast - paced, growth- oriented environment that will allow me to use my strong interpersonal and professional skills, my committed work ethic to succeed with the job at hand.

PROFESSIONAL EXPERIENCE

Business Support Manager

Confidential,Conshohocken, PA

Responsibilities:

On boarding for and new employees and implementation of new branches
Creating user accounts, ordering business cards and stationary needs of each branch
Establish Federal Express, Staples and other accounts needed for each branch
Managing furniture design, layout and delivery for each branches
Facilities Manager
Create email address, assign users and computers to proper groups in Active Directory
Install computer peripherals for users, test and configure new workstations,
peripheral equipment and software. Ensure each workstation has a computer, monitor,
keyboard, mouse, docking station and additional specialized equipment
Monitor, assign and respond quickly and effectively to requests received through the IT helpdesk
Respond to queries either in person or over the phone, walk employees through problem-solving process
Identified, researched, and resolved customer inquiries in a timely manner
Walk employees through problem-solving process
Order and Maintain inventory of all equipment
Write training manuals and job aids
Customer Service - maintained accurate documentation of all calls and interactions including customer complaints
Order and Maintain inventory of all equipment
Timesheets and Payroll submission yearly raises, bonuses, incentives, employee discipline and all other Management duties
Maintained monthly company contact sheet
Implementation and management of company intranet and websites for loan officers and branches

Executive Assistant to President & National Account Manager

Confidential,Conshohocken, PA

Responsibilities:

Adeptly handled administrative matters including scheduling meetings, office luncheons, dinners and travel arrangements
Cross-training in various departments including IT
Maintained monthly company contact sheet
Handled payroll submission, PTO and conference room calendars
Implementation and management LOS system

Human Resource

Confidential, Cherry Hill, NJ,Cherry Hill, NJ

Responsibilities:

Closing Manager

Confidential,Glen Mills, PA

Responsibilities:

Customer Service Representative

Confidential,Monroeville, PA

Responsibilities:

Administrative Assistant

Confidential,Pittsburgh, PA

Responsibilities:

Attended weekly meeting with clients to discuss the construction project on their home
Prepared Proposals and monthly itemizations for billing
Corresponded with property Owners, Sub-contractors and new clients
Personal errands, scheduled appointments and handed travel arrangements for Owner
Microsoft Word, Excel, Outlook

Closing Manager

Confidential,Pittsburgh, PA

Responsibilities:

Managed the Purchase, Refinance teams, Checkroom/Wire room and Customer Service
Managed the closing team in our office Mclean Virginia Office
Handled payroll, timesheets, yearly raises, bonuses, incentives, employee discipline and all other Management duties
Handled closings which included ordering and clearing titles, appraisals, tax certifications, closing protection letters and escrow. Scheduled closings and closed all in house closings
Prepared settlement statements, deeds, and closing documents needed for closings
Disbursed files and sending recording instruments to Abstractors for recording
PA Notary, PA Realtor, Dessert Docs, Microsoft Word, Excel, Power Point, Gator System