Program Manager - Digital StrategyÂ Resume Tomball, TX - Hire IT People

SUMMARY:

Project manager with strong analytical and problem - solving skills. .
Experienced in managing projects from concept to completion.
Excellent communicator with the ability to influence key decision makers, and effectively communicate across multiple functional groups.

PROFESSIONAL EXPERIENCE:

Confidential,Tomball, TX

Program Manager - Digital Strategy

Responsibilities:

Responsible for leading strategy and partnering with the Business Units to ensure the right content and GTM plans are translated to relevant web stories focused on accelerating transactions and revenue.
Work with the Business Units on content development and executing all strategic web optimizations focused on improving SEO, engagement and ultimately conversion.
Serve as a liaison between clients and global cross-functional teams to ensure clarity of project requirements and adherence to deadlines.

Confidential,Tomball, TX

Project Manager - Analytics and Reporting 2015

Responsibilities:

Managed analytics and reporting project for a new cloud-based IT management application.
Managed project execution with Agile/SCRUM project teams. Collaborated with the design, development, product, and marketing management teams.
Analyzed and validated data from the application database using QlikView and web analytics using Adobe Omniture. Communicated interpreted data to senior management and cross-functional teams.
Communicated project requirements, identified potential obstacles, and developed solutions; Proposed recommendations to project, operations, and stakeholder teams.

Confidential,Tomball, tx

Project Manager - Instructional Design/Multimedia

Responsibilities:

Managed development and implementation of technical training and instructional programs delivered in multiple platforms including Web Based Training (WBT), Instructor Led Training (ILT), Self-Study Guide (SSG), and On-the-Job Training (OJT).
Collaborated with senior management, product managers, and stakeholders to assess and outline project business case and population analysis. Consulted with Subject Matter Experts (SMEs) in establishing and creating comprehensive materials for training purposes following defined methodologies and processes.
Developed project plans and managed the cost, scope, schedule, tasks, risks, and quality of each project.
Evaluated technical training materials through Quality Assurance (QA) sessions, pilots, and After Action Review (AAR) surveys.
Creative process manager for a variety of design projects. Created training materials by combining design and technical knowledge to produce detailed graphics, illustrations, animation and 3D models to support HR development and business operations.
Member of the Instructional Technology sub-team focused on establishing design best practices and maintain graphical standards, templates and resources for the content development community; Responsible for the research and implementation of innovative learning tools and technologies to deliver cutting edge design solutions.
Developed and facilitated design workshops and one-on-one training on Adobe Illustrator and Photoshop.

Confidential,Houston, tx

Responsibilities:

Created original marketing designs exclusive to corporate clients to meet needs and objectives.
Communicated with clientele throughout each project phase.
Developed and cultivated client base

Confidential,Houston, tx

Marketing Assistant

Responsibilities:

Created and maintained marketing portfolios, and prepared research packages for client and corporate presentations.
Designed, implemented, and tested a Microsoft Access database system; Streamlined the accessibility, storage, and overall maintenance of client lead information.

Confidential,Houston, tx

Technical Support

Responsibilities:

Provided software and database support to faculty, staff, and students. Performed help-desk support duties including troubleshooting system issues.
Trained and supported 4 new help-desk technicians.
Created and implemented a new system that decreased the number of open calls per month by 30%, and improved customer service by addressing frequently asked technical questions. This system was added into the new employee training program.
Received commendation for outstanding performance. Resolved the highest number of calls as a help-desk representative.
Promoted after 28 months from help-desk representative, to technical support specialist.