Client Relationship Manager Resume San Ramon,Ca - Hire IT People

SUMMARY

PROFESSIONAL EXPERIENCE

Confidential,San Ramon,Ca

Client Relationship Manager

Responsibilities:

Maintain and deepen client relationships while proactively acquiring new accounts through strategic marketing
Implementation of email and telephone contact strategy to generate new business
Ensure accurate and efficient client service levels
To meet and exceed sales targets while maintaining high levels of client service

Confidential,Fremont,CA

Assistant Branch Manager

Responsibilities:

Promoted to various positions within the last three years due to outstanding contribution to the organization
Increased customer satisfaction within the last year from ten percent to thirty five percent
Achieves customer growth for the bank through the sale and service of consumer loans and deposit products for new customers
Enhances customer retention using continuous improvement methods to improve customer experience
Monitors consumer loan applications ensuring accurate completion or proper documentation
Coordinates customer inquiries using established policies and procedures
Performs local human relations issues such as employee coaching and counseling
Regulates the balancing and scheduling of employees and tasks to ensure a smooth flow of operations
Ensures compliance with regulatory guidelines by conducting operational audits in conjunction with the branch manager.
Develops a high - performing team by providing on the job training of customer service staff and cross-training for continuous individual development along with the branch manager.
Partners with local management in marketing and sales effort within policy guidelines to increase revenue

Confidential,Castro Valley,CA

Teller Operations Specialist/Supervisor

Responsibilities:

Supervised daily operations with high quality standards ensuring a positive customer experience
Coached and trained tellers to process transactions effectively and accurately within established policies and procedures
Provided technical guidance to teller associates to handle more complex transactions and issues
Assessed teller performance in conjunction with the branch managers to maintain excellent pool of teller associates

Confidential,Tracy,CA

Branch Manager

Responsibilities:

Provided executive support to the Regional Manager including back up assistance to other branch managers in daily correspondence and special projects
Reviewed and processed several types of loan applications such as Credit Cards, Auto and Personal loans to ensure conditions have been met and are in adherence to company policy
Documented the tracking and report preparations of all Branch and Teller transactions submitted to the Board of Directors on a monthly basis
Managed courier assignments and vaulting activities, performed compliance audits, and built effective staffing through training and coaching, integration of ideas and execution.