SUMMARY:

Program, Project, Services and Development Leader with extensive experience in managing clients, development teams and organizations. Plan, execute and manage all aspects of program/projects for both external and internal corporate clients. Results - oriented executive with proven track record of successful leadership, while balancing risk with the appropriate level of control and a solid technology base.

STRENGTHS:

• P& L responsibility
• Agile, SCRUM, waterfall methodologies
• Program & project management
• PMO, Engagement, Program, Project, Product, Portfolio
• Pure play services AND software/SAAS product installation and consulting
• Process insertion & improvement
• Team development and management
• Creation, development and direction of services and development programs
• Training development, delivery and management
• Relationship management
• Process improvement
• Local and international business
• Customer presentations, proposals and
• New product enhancement and innovation
• RFP, RFI, Proposal development and delivery
• Excellent communications skills
• SCRUM

EXPERIENCE:

PROGRAM/PROJECT MANAGER

Confidential, New York, NY

Responsibilities:

• Created current state programming/scheduling/creative/traffic models for each of 9 domestic and 7 Confidential networks. Ultimately created common current state workflows for each of linear, multiplatform, music, creative, and traffic functional areas.
• Documented applications integrated with the current legacy system in preparation for move to new package product. There are more than 20 systems with more than 50 point-to-point integrations to the current system, all undocumented. This included the strategy for sun-setting of certain products.
• Created the Project Plan, risk/issue identification/management approach, change management approach, capital planning model. Created/conducted bi-weekly status reports.

PROGRAM/PROJECT MANAGER

Confidential, New York, NY

Responsibilities:

• Business aspects include but not limited to corporate policy change management, workflow definition and alteration, vendor management, communications planning and deployment, global compliance including sanctions management, tax implications, and transition to BAU.
• Technical aspects include but not limited to requirements definition, design, integration of HR data to the SAAS vendor, integration with global SSO, all aspects of UAT, Help Desk implementation, conversion of historic data from 3 disparate and essentially manual systems to a relational model.
• Created a process for the SAAS Vendor and for the vendor to work with the client.
• Responsibilities include but not limited to vendor management, direction of 3rd party project teams and off-shore development teams, identify/track milestone and dependencies, identify/mitigate risk, change management, create/track project plans, team management. Required excellent analytical and problem-solving skills, organizational skills, and a highly goals oriented approach. Teams are located on-shore and off-shore.

PMO PROGRAM/PROJECT MANAGER

Confidential, Brooklyn, NY

Responsibilities:

• Program Manager on numerous custome and packaged applications. Responsibilities included the full range of SDLC Program/Project Management responsibilities from feasibility, requirements, through to deployment. Including both business and technical work processes. Also, refined/improved the existing processes.
• BAU and ongoing enhancements and integration with several 3rd Party Vendors to both send and received student testing information.
• Initial phase of a mayoral policy to respond to parents/guardians with regards to reimbursement for special needs students. This is the preliminary effort to precede and systems rewrite including legal, accounting and applications integrations.
• Confidential is a vendor that securely distributes data to 3rd Party Vendors on request. Initially, a data policy and standard has been created and approved. Significant compliance issues are under consideration. Finally, the development of the data feeds to provide ever-current information to Confidential for distribution to approved vendors.

PROGRAM/PROJECT MANAGER

Confidential, New York, NY

Responsibilities:

• PMO-driven SAAS product selection, implementation, and integration with Ariba, Ariba Contracts, SAP and internal master data sources globally. Included several individual vendor audits, revisions of user business processes and transitioning to BAU.
• Developed cross-team proposal for the realization of the Confidential policy including the Enterprise Data Model, Confidential management interface and integration with related applications.
• Worked with 14 program teams to create/manage project plans for the global implementation of Ariba, Fieldglass, SAP, Archer and home-grown applications. Establish project management processes and procedures. Included interaction with multiple 3rd party product and service vendors.
• Design and implementation of a multi-lingual information/data content portal using a component assembly approach. Management of the Communications team/End users who designed and sourced the content, and the 3rd party vendor of the multilingual SAAS content management technology. Development of the BAU process.
• Project Manager for the development and deployment of the multi-lingual Help Desk to support the Global Ariba Implementation. The Help Desk was staffed by a 3rd party.
• Project Manager for the development and implementation of the Confidential . This includes the Vendor Governance Portal, data cleanse/ enrichment, and load of vendor profile and A/P data for 10 countries and multiple A/P systems. Included 3rd party teams.
• Refined/created SDLC process in conjuncgtion with government regualtions.
• Responsibilities include but not limited to direction of 3rd party project teams and off-shore development teams, identify/track milestone and dependencies, identify/mitigate risk, change management, create/track project plans, vendor management, team management. Required excellent analytical and problem-solving skills, organizational skills, and a highly goals oriented approach. Teams are located on-shore and off-shore.

PMO PROGRAM MANAGER

Confidential, New York, NY

Responsibilities:

• Installed upgrades to hardware/software, and all Customer Service processes and procedures across 10 customer sales/service call centers servicing over 5MM active customers. Included the Interactive Voice Response system and the outsourcing of portions of the customer service center.
• Closing Team Program Manager for the divesture of 12 Caribbean and Central America jurisdictions. These rolling-closes included functional areas of tax, HR, finance, treasury, re-insurance, consents, regulatory, banking, etc.
• This unclaimed property compliance effort covered several lines of business including Corp Benefit Funding, Group Life, Individual Life, Retirement, Non Medical Health. Both business and technology policies and procedures were involved in this upgrade to the corporate escheatment process. While this began as a refinement of the Social Security Death Index, it grew to include the Confidential 308 effort, as well as the Verus and NAIC nation-wide compliance efforts.
• Worked in the PMO office to revise process as required by varied projects.
• Responsibilities include but not limited to direction of teams of project managers, identify/track milestone and dependencies, identify/mitigate risk, change management, internal/external communications, create/track project plans, customer/vendor management, team management. Required excellent analytical and problem-solving skills, organizational skills, and a highly goals oriented approach. Teams were located on-shore and off-shore.

VP PROJECT MANAGEMENT, VENDOR MANAGER

Confidential

Responsibilities:

• Day-to-day resource and P&L management of 50+ consultants with a $6MM+ budget.
• Hands on program/project management of core business and science and engineering systems.
• Created processes for consultants to work with client. Created processes for clients.
• Included hands-on consulting and guidance of the client in the enhancement of software development processes and procedures to achieve on-time/on-budget delivery of programs/projects.

CLIENT PROGRAM MANAGER, PMO, RELATIONSHIP MANAGER

Confidential, Fremont, CA

Responsibilities:

• Worked with clients on the business and technology issues of Product Management and New Product Innovation. Managed multiple product delivery teams.
• Designed processes, and customizated the Accept product to accommodate the customer needs. The effort included strategic and tactical approaches.
• For each client, improved the new product content and turn-around to their customer satisfaction.

DIRECTOR CLIENT PROGRAM MANAGEMENT PROFESSIONAL SERVICES

Confidential, San Francisco, CA

Responsibilities:

• Grew the professional services team from 10 to 50 people. Managed multiple projects and teams of Project Managers and technicians.
• Revamped the professional services pricing to maximize margins.
• Initiated Customer Proposal & Software Delivery review by sales, services and finance.
• Created services products and marketing collateral.
• Identified customer requirements that then became product features.
• Created standard software product, allowing for easier customization using Java, SQL Server, etc,
• Established a QA function, improving reliability by 50% and decreasing maintenance by 70%.
• Created and inserted a compelte SDLC process for the creation and use of base components to be inserted into client organizations.
• Established and directed the PMO office.
• Product Management, Project Management, Java, WebSphere, Oracle, DB2, SQL Server, web, UML, Windows, Unix, Linux, Apache, Tomcat, component technology, others

CO-FOUNDER AND EDITORIAL DIRECTOR

Confidential, New York, NY

Responsibilities:

• Developed the business plan and strategy focused on distributed computing, object-oriented technology, java, the web, enterprise application integration.
• Created the innovative editorial strategy that utilizes only active technology engineers as editorial contributors.
• Developed and maintained relationships with software product and services vendors.

FOUNDER

Confidential , New York, NY

Responsibilities:

• Developed financial models including the pro/serv cost and pricing models.
• Created a marketing approach and strategy.
• Day-to-day management responsibility.
• Identified and created all services and training products.
• Created public presentations and formal courses for Confidential companies.
• Conducted all “C” level presentations and consultations.
• Directed the definition and creation of service products.
• Object oriented technology, Product Management, Project Management, Java, WebSphere, Oracle, DB2, SQL Server, UML, Windows, Unix, Linux, component technology, others