SUMMARY:

Seasoned Analyst in Confidential IT & High Tech industry, aligned with the deployment & Readiness service line with over 8 years of experience at Confidential in IT system design and deployment, outsourcing and operations management. Professional with proven success providing program level support to multiple stakeholders while driving global projects to completion. Experienced in business, marketing & data project deployment & execution.

KEY SKILLS / KNOWLEDGE AREAS:

• Project /Program Management
• TAP / ISV / external Vendor Management
• Software Development Lifecycle
• SharePoint
• Agile/Scrum methodology
• Resource Management
• Management Presentations
• Project Cost Estimation
• Passion for driving service enhancements that benefit customers
• Supply Chain Management

TECHNICAL SKILLS:

Solution/ Project Management software: SAP, Siebel, GSX, MS Sales, MS Market, My order, MS Connect Program, MS Office - MS PowerPoint, MS Project, MS Excel, MS Word, MS Visio, Project Server, SharePoint, HTML, Lync, Yammer

Quality Management: Six Sigma, PMI /PMBOK Methodology

Tools: Used: Product Studio, VSTF, JIRA

PROFESSIONAL EXPERIENCE:

Supply Chain PM

Confidential, Redmond, WA

Responsibilities:

• Supporting global planning for the Confidential lines of business using MS Sales. Responsibilities includes tracking sell -in, sell- thru, performance VS allocation and financial forecast
• Performing transactional work in SAP - Create Extended forecast to the supplier, balance allocations across subsidiaries, demand / supply allocation on APO
• Co-coordinating work for bundling products, Purchase order creation using My Order, Identity supply chain issues
• Assisting overall system maintenance & analysis to improve systems for demand planning as a whole

Project Manager

Confidential, Redmond, WA

Responsibilities:

• Recruit, onboard, provision 7000 plus internal / TAP customers to our program
• Built & managed Survey using SharePoint and InfoPath to provision product access to both TAP (Upon NDA - Compliance agreement) & Internal Confidential customers
• Built & being an admin on SharePoint site for our Project, Single point of contact on granting /access control individual on user permission to the site. Also, used this site for our central location for storing all the process, build, report, Milestone, overall project related documents.
• Support with installation & resolve technical issues & user errors during the usage
• Report, manage & triage bugs with stakeholders by crafting bug life cycle on a bug tracking tool till the problem gets fixed
• Created Process & flow document to capture the onboarding activity
• Created FAQ, Knowledge base documents with the guidance of Content team and distributed to the users to increase user experience
• Created Weekly, Monthly status report along with Business metrics with trend analysis to track the usage and to make business decisions
• Gathered and reported user feedback, triaged and adapted some of them to feature request. Worked with Technical Account Managers
• Created yammer group and invited all users to the group in order to support, resolve user issues & notify product update through the Yammer forum
• Managed multiple aliases to provide Customer support on a daily basis

Project Manager

Confidential, Redmond, WA

Responsibilities:

• Generated ISV outreach email by parsing XML, reviewing technical issue, editing repro steps and summarizing hard block request with the guidelines of Confidential Compliance
• Ran and participated in Windows 8 Servicing incoming bugs triage meetings TAM, with Dev, test feature teams to clarify and locate XML on Windows 8 Application Compatibility area and outreached to ISV Partners
• Researched and documented bug Partner-ready notes for Engineering PMs
• Interacted and worked with ISV partners & development team to work through all details, testing privates and modification of the blocks
• On boarded Partners and manage on-boarded Partners for Windows Store Bugs Outreach and Provide technical resources to ISV Partners as necessary by means of Connect Program invitations
• Owned SLA process on Windows 8 bug management process
• Generated Windows 7, Windows 8 Weekly bug Report on outreach status along with trend analysis for the teams for their particular area of concern using Confidential Excel
• Tracked & followed up on Windows 7, Windows 8 and Windows 8.1 Compatibility center bugs and worked with ISV Partners and cross teams to find an issue resolution
• Facilitated triage meetings to review current work flows needs and short comings, answer questions of peers about process
• Worked with ISV Partner contacts to provide URLs for actionable support with the help of Product Studio Management and Triage
• Maintained and managed Product Studio database and existed an admin of SharePoint for the team
• Executed monthly Project status Presentations called “Health in Market” to the Management using Confidential PowerPoint.,

Program Manager

Confidential, Redmond, WA

Responsibilities:

• Led multiple GSX releases that spanned across multiple major and minor releases
• Creation of Project Plan(s), Business cases, Status Reports, additional data and support documentation and stored them at SharePoint.
• Supported Europe, Singapore, North America, Latin America and Japan respectively during Project “UAT” execution and provided timely responses
• Coordinated “UAT” activities and achieved timely resolution of issues identified
• Be the ‘go to person’ when fielding questions from the business & Field development leads. Represented our team during the Go/No Go milestone meetings
• Conducted regional “UAT” triage meetings during the project execution Phase
• Carried out “Build Verification Tests” (BVT) to ensure the stability of environment and “Smoke test” to verify the changes of new functionality

UAT Tester / Lead

Confidential, Redmond, WA

Responsibilities:

• Personally held responsible from the team to meet the identified scope
• Created training documents for field/subsidiary members was responsible to send status reports to the management on a daily/weekly basis
• Responsible for the Project “UAT” sign off as planned in the baseline.

QA Tester

Confidential, Renton, WA

Responsibilities:

• Documented High-level Test Plans & Carried out UI testing to check the system works per the Functional requirements/ Change Requests.
• Logged bugs and reported issues to product teams.
• Tested various email (HTML and Text) functionalities and Subject Matter Expert on Community based Networking on the web.
• Collaborate with Business and Dev team to understand and test the “Email” feature of Confidential .