SUMMARY

Objective: To leverage my 19+ years of clinical project/program management consulting experience, in the Confidential care and information technology industries into a challenging and rewarding role that is client facing using the latest in technology to better patients and members lives.

TECHNICAL SKILLS

HEDIS,NCQA Accreditation and quality improvement: 20 Full lifecycle EMR conversions

Currently prepping for the PMP exam: Program management of the Access conversion team.

Experience in working with Epic Willow, Cadence,: Prelude, Grand Central, Referrals, and Willow

Cerner Ambulatory and Inpatient experience: with training and workflow Including Powerchart,

Powerorders, Powernotes, and Powerplans.: McKesson Certified in HEO CPOE, HOM, HCB, HEC, HARX,

HEV and HMM, 10.3.1 SP2, ER11, ER12: ICD .10 Project management: Informatica Provider Master Data Management

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

Responsibilities:

I had the opportunity to divisionally transfer to Confidential to take over program operations of HEDIS for an 800,000+ member Confidential plan. I am currently responsible for all aspects of the HEDIS program including Medicare Stars and Medicaid, Commercial and Individual product lines from Data collections to the Medical Records Review and abstraction. I’m also responsible for final submission of IDSS/PLD to CMS/NCQA. CAHPS and CHASE file management and extraction and all external audit functions. In the off season I’m responsible for running multiple quality improvement projects including supplemental data, provider address inventory, HEDIS vendor management and replacement. Chase and abstraction contracting and resourcing, and measure improvements, and quality analytics projects as well as Confidential plan accreditation

Project Manager

Confidential

Responsibilities:

I am currently working on several key strategic projects for Confidential & Confidential, within the Enterprise Digital and Nexus (EMR conversion) project space. This includes Project Nexus, Spectrum's solution to consolidate to one EMR across the system using Epic. With this initiative, I have project responsibilities for the Ambulatory site conversion of Cerner Radnet to Epic Radiant. This includes 18 ambulatory sites over a newly consolidated timeline with the last site scheduled for live early 2017, ahead of the inpatient conversion. I am responsible for the project, resource, timeline, budget and overall management of a large team with representation from all key affected areas such as revenue management and Radiant build. To date, I’ve created the charter, held key stakeholder meetings, daily standup with the core build team, and Status reporting using Clarity PPM. I met with each of the modalities and was in charge of facilitating the CDM/order catalog cleanup efforts held with each of them for submission with the inpatient catalog to Epic for build efforts. Build bucket management, along with taking the teams through the adoption sessions, reporting on statuses and preparing for the Epic build audits. Also work breakdown structure and sub team task workgroup assignments and estimation is underway, as well as resource allocation and acquisition. The other area of responsibility is really program management in the space of the Access team working on Epic’s, Welcome, Prelude, Grand Central, Cadence, referrals and patient movement. Tracking all statuses, monitoring build buckets and reporting on escalations, am also responsible for any 3rd party applications that cross the access space as well. I’ve worked several Care Management projects as well evaluating and implementing a Real time Analytics and alerts program. This very important initiative includes several sub projects that include: HIE/HIM integration, Master Data Management, Real Time analytics and alerts for Case Management, Population Confidential management and Wearable technologies. I previously worked on a 3.M+ project to update our "Find a Doc" physician finder tool on Spectrumhealth.org. The above projects will be leveraging several core technologies within Epic such as Healthy Planet and Cogito as well as Bjond Confidential other in flight projects included Master Data Management of the Provider and Location using the Informatica MDM solution. . We are also working closely to align with the Epic Service Area consolidation project to convert each site in conjunction with all of these efforts. Both Traditional and Agile project management styles are used.

Project Manager

Confidential

Responsibilities:

Seasoned consultant, working on multiple projects within the firm. Most recently working as the ICD - 10 Cerner/McKesson markets project manager for a large Confidential system in charge of the northeast region. This encompasses all ICD-10 activities for multiple facilities within that region. Coordinated the executive steering committee meetings, managed a team of analysts during the testing, training and activation phases of the ICD-10 Initiative. Communicated with corporate and local resources to deliver and execute all corporate initiatives while incorporating the individual needs of the facilities. Worked with third party vendors to ensure all software within the facilities was ICD-10 compliant. Managed all aspects of the upgrades to necessary systems for the project. Held weekly status meetings with corporate, local, C-suite and project resources. Traveled to various locations as required to ensure on time delivery off project deliverables. Careflow analysis and design with multiple clients for the Epic platform, attending and preparing for the direction and adoption sessions. Working with the AC/AM’s on project planning, build bucket tasks, and reporting for Willow/Radiant/Welcome/Grand Central. I also was assigned to the military defense Confidential EMR initiative working on current and future state workflows for the implementation of the Cerner EMR

Project Manager

Confidential

Responsibilities:

Worked on several projects, including at a 200+site Cerner Millennium Ambulatory/Inpatient go live Confidential doing end user support and site management. Coordinating daily resources, reporting on progress of providers as well as working directly with the CMIO reporting and managing issues for providers which included elbow to elbow training and support for staff and providers on Powernotes, Powerorders, Powerplans, and Powerchart. I also worked Providing Senior level consulting and project management services to a two member hospital system, with emphasis on the Confidential systems three emergency departments, which includes two hospitals , 40 and 25 bed ED’s respectively, and one standalone satellite ED that contains 18 beds. Major projects managed include McKesson Horizon ER11 to ER12 upgrade, Horizon Expert Orders (CPOE) physician implementation, and Horizon Care Tracker. Responsible for both the build and project management parts of each project. Was instrumental in the Meaningful use Stages 1 and 2 builds for HEC and HEO, with stage 1 attestation completed in Sept 2013, working towards requirements for stage 2. Provide primary support to the emergency department personnel and physicians. Worked with vendor project team for the reporting of issues and metrics, and ensured resolution of problems before go live. Provided input on the CPOE committee, with recommendations for enhancement. Perform workflow optimization and enhancements to the HEC product for enhanced patent satisfaction and physician/nursing compliance for meaningful use reporting. Meet with senior level directors on a regular basis for continued support, this includes the CMIO, CIO, senior level Nursing department directors, and physicians.

Project Manager

Confidential

Responsibilities:

Provide consulting, both build and project management and coordination primarily for the Implementation of Horizon Emergency Care/Horizon expert orders in a 12 member hospital system ranging from 80-900 beds, once of which is a children’s hospital. Successfully implemented end to end implementation of McKesson’s HEC/HEO in 5 facilities to date. Provided process and workflow design, build test and train for all facilities as well as go live support. Extensively involved in the building of both the HEC charting components as well as orders, order mapping, outlines and iform development and testing. Worked extensively on Meaningful use stage one for HEC and HEO, began data collection for attestation stage one and prep for stage two. Worked with the hospital C-suite and physician groups to ensure successful design and buy in from all key players.

Project Manager

Confidential

Responsibilities:  Provide consulting and project management for one of the largest Confidential systems in North America. Specifically responsible for build and implementations of HOM/HEO at the corporate office model hospital environment. Keeping build analysts on task tracking to plan, provide status reporting to management on a weekly basis. Provide installation documentation and project plans based on the model to deployments to be used in the field. Work closely with the pilot sites and physicians for the creation of outlines and iforms. Very Involved with the various stages of meaningful use.

Senior Implementations Consultant

Confidential

Responsibilities:

Responsible for the largest McKesson Horizon Confidential to date, which included installing HOM and HEO. Worked solidly with this client for over 4 ½ years. Was instrumental in bringing five sites live with them, and provided onsite weekly travel and support to various hospitals and their corporate office. Provided customer and project management of the installation timelines, and worked through various technical issues to completion. Provided organization and direction to the upper management of each hospital facility as well.

Confidential

Technical Analyst

Responsibilities:

Provided on site education of all nursing and pharmacy staff on Pharmnet and Powerchart, as well as Powerorders, of which are all components of the Cerner Millennium products. Travelled to various hospitals in the system and assisted with go live support.

Technical Analyst

Confidential

Responsibilities:

Provided desktop and server support for a tier 1 automotive supplier in southeast Michigan - Responsible for multiple locations - approximately 20, and provided HP3000 mainframe support for the Marketing services division. Also provided desktop support for approx. 3-400 users. Worked on and maintained high volume print servers and equipment from IBM and Xerox. Was involved in various products, including a 700k multi server upgrade. Instrumental in their email conversion project from Groupwise to Outlook. Handled all of the vendor maintenance Confidential negotiations for support/maintenance. Led a team of five support technicians that traveled to multiple locations.

Technical Support Analyst 

Confidential

Responsibilities:

Provided third level support of 55 HP 3000 mainframes across the U.S. and Canada. The systems included an hourly payroll system and an occupational Confidential and safety system. Recommended the purchase of hardware/software. Provided end user operations training at the different sites. Performed software and os upgrades. Was part of a project team that earned the customer driven quality award for excellence, which was the highest honor a team could accomplish that year.

Pharmacy Technician Lead 

Confidential

Responsibilities:

Was responsible for filling prescriptions on a daily basis at various location. Trained new personnel on the new pharmacy systems. Performed scheduling for various stores in my region of other technicians. Provided feedback to corporate from the field on how to make the systems better. Managed inventory at two locations. Responsible for third party insurance billing and reconciliation of major insurance carriers. Upon purchase of the corporation by CVS/Pharmacy I immediately transferred to that company and supported the F&M system at CVS for various stores until the data was migrated.