SUMMARY:

• 15+ years project and program management, as well as multiple project team management experience planning, organizing, and managing all phases of project life cycle, in cross - functional, complex enterprise environments. Successfully managed multiple concurrent priorities and related projects in the areas of healthcare, process improvement, automation, finance, and administration.
• Demonstrated expertise in managing DevOps / Agile Scrum, Agile Transformation, traditional, and hybrid projects and programs, SDLC, risk management, contingency planning, estimation, and enterprise application design, COTS product evaluation, product development, release, and deployment.
• Extensive experience managing federal and state government, as well as higher education projects and programs. Successfully managed Salesforce CRM development and deployment, Business Intelligence (BI), Business-to-Business projects.
• Demonstrated expertise in enterprise PMO risk management process documentation, improvement, and implementation, including advanced quantitative and qualitative risk analysis.
• Proficient in managing budget, schedule, scope, resources, quality, risk, application security, configuration, disaster recovery, deployment, user training, and closeout, as well as operations and maintenance service level management.
• Extensive experience in managing customer expectations, building collaborative relationships with customers, executive sponsors, product owners, project team members (business analysts, developers, database team, testing team, and operations & maintenance team), cross-functional team leaders, subject matter experts, partners and contractors to accomplish project/program and organizational goals.

PROFESSIONAL EXPERIENCE:

Confidential

Agile Project Manager

Responsibilities:

• Responsible for management of IT projects improving business operations through modernization, automation, centralization, and development of business intelligence tools. Planned, organized, and managed all phases of SDLC utilizing traditional and agile software development methodologies. Significant components included agile transformation, DevOps, process improvement, financial system modernization, Salesforce CRM development, server virtualization, web application design and development, development of complex SQL reports/queries, and quality assurance. Managed teams of 20+ team members.
• Successfully managed public-facing and business-to-business Salesforce CRM projects involving business and functional requirements gathering and analysis, design and development, testing, deployment, and operations & maintenance.
• Managed, directed and coached project resources including contractor Scrum Master, technical project leads, developers, business analysts, testing teams, database team, and web developers, in a matrix organization.
• Planned, organized, and managed project initiation, planning, execution, monitoring and control, and closeout processes. Ensured project integration management, scope management, time management, cost management, quality management, human resources management, communication management, risk management, procurement management, and stakeholder management.
• As an active member of PMO process improvement working group, made significant contributions toward establishment, documentation, and improvement of enterprise PMO risk management processes and tools.
• Provided project visibility to senior management, and product owners through effective communications, as well as comprehensive monthly reports and weekly executive dashboards.
• Performed account management functions.

Confidential

Public Sector Consulting Practice (Program) Manager / Principal Project Manager

Responsibilities:

• Built and led the Confidential Public Sector Consulting Practice involving federal, state, and local government, as well as higher education. Supported healthcare initiatives such as GA Medicaid Claims Payment Performance Improvement.
• Established and managed project management, risk management, and portfolio management processes
• Successfully managed all phases of SDLC, as well as risk and issue management, process improvement, change management, configuration management, data warehousing, web development, business intelligence, and quality assurance.
• Hired, managed, directed, and mentored internal project managers, programmers, and data warehousing specialists, as well as external consultants. Developed RFPs and RFQs as needed.
• Monitored Key Performance Indicators, quality, and deliverables, in accordance with the contract requirements.
• Ensured on time and within budget delivery of multiple concurrent government and higher education contracts including healthcare (Georgia Medicaid claims payment performance management, Maryland Department of Health and Human Services BI software development, and Confidential epidemiology data warehouse).
• Provided project visibility to senior management through effective communication, and comprehensive monthly reports and weekly executive dashboards.

Confidential

Vice President, Information Technology (EDI) / Clinical Claims, Director of EDI, Manager of EDI

Responsibilities:

• Successfully managed a department of 40+ team members. Performed program management functions. Managed behavioral healthcare clinical case/care management system, legacy healthcare system migrations, business intelligence (BI), and Business-to-Business (B2B) EDI with Facets, as well as state Medicaid and Medicare systems.
• Managed all phases of System Development Life Cycle (Waterfall SDLC Model: requirements gathering and analysis, design, implementation, integration, testing, deployment, and maintenance).
• Successfully managed vendors. Monitored performance and deliverables, in accordance with contract requirements. Hired, managed, directed, and coached project managers, programmers, and system analysts. Performed portfolio management.

Confidential, Bowie, MD

Principal Analyst / Supervisor

Responsibilities:

• Led the infrastructure assessment, data organization, system design and development of the NOAA Pathfinder Climate and Global Change Program.
• Ensured full adherence to the SDLC methodology established by the National Oceanic and Atmospheric Administration. Successfully managed the requirements gathering and analysis, as well as system design phases of System Development Life Cycle (Waterfall SDLC Model).

Confidential, Pentagon City, VA

Sr. Financial Systems Analyst

Responsibilities:

• Ensured the quality of the Confidential billing systems through comprehensive systems requirement development, software testing, monthly release and deployment, and user training.

Confidential, New Carrollton, MD

Project Manager, Systems Analyst, Developer

Responsibilities:

• Managed the GIS system development and operational support of the Special Sensor Microwave Temperature-2 (SSMT/2) moisture sensor, as well as the Sensor Microwave Imager/Sounder (SSMI) sea ice sensor, on board the DMSP (Defense Meteorological Satellite Program) Satellite.
• Successfully managed all phases of System Development Life Cycle (Waterfall SDLC Model: requirements gathering and analysis, design, implementation, integration, testing, configuration management, deployment, and maintenance).
• Responsible for hiring and managing programmers and system analysts. Performed resource management, change management, and contingency planning.
• Provided programming and troubleshooting support to operational systems.