SUMMARY:

• Highly motivated and result - oriented with 5 years of industry experience as Project Manager/Business System Analyst in IT.
• Efficiently synthesize project information and accurately establish project scope.
• Experience with testing end products.
• Used JIRA to document defects and Release tickets.
• Assist as needed with the development and documentation of business requirements, including User Stories, Test Cases, and other business specifications
• Experience using JIRA for purpose of Project Tracking, Test Management, Support Tickets and Agile tracking.
• Expertise in GUI testing, functional testing, performance testing, UAT, unit testing, integration testing with the extensive knowledge of smoke testing, volume testing and stress/ load testing.
• Solid understanding of Business Process definition, Risk Analysis and SDLC, SCRUM methodologies.
• Facilitate sprint planning, SCRUM meetings, retrospectives, stakeholder meetings
• Used JIRA extensively to track issues and bugs related to various web based applications.
• Extensive experience in reviewing and understanding of Business & Testing requirements and writing detailed Test Plans, Test Cases, and Test Scripts.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.
• Proficient in risk analysis, quality assurance plans, requirements documents, hardware/software specifications, Design Qualification (DQ), installation qualification (IQ), operational qualification (OQ), Process Qualification (PQ) and final report writing.
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Experience with Sales Forces development and design.
• Analyze and design system and business process to increase productivity.
• Maintain effective communication with stakeholders and developers.
• Manage project budgets and meeting deadline on delivery.
• Develop and present reports on project progress.
• Negotiate successfully with clients, staff and outside vendors.
• Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
• Organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

TECHNICAL SKILLS:

• Microsoft Office Excel
• Word
• PowerPoint
• Visio
• JIRA
• MS SQL Server 2008
• MS SQL Server 2012
• ANSI - SQL
• Transact-SQL
• MS Project
• SDLC
• Agile SCRUM
• Sales Force
• Windows 2003
• Windows 2008 R2
• Windows 2012
• Windows XP
• Windows 10.

PROFESSIONAL EXPERIENCE:

Confidential, Frisco, TX

Project Manager/Business Analyst

• Apply effective project management methodologies and control techniques.
• Used Agile SCRUM methodology to implement AR debt collection workflow process website.
• Educate and reinforce SCRUM methodology and agile framework to team members and key stakeholders.
• Conduct planning and operational readiness assessments to provide an effective transition into production.
• Conduct weekly meetings for deciding the Policies and Procedures to be followed while gathering Functional Requirements.
• Extract the Functional Requirements from the end users keeping in mind their need for the application and prepared Functional Requirement Documents (FRD).
• Experience with Sales force user data migration from other database.
• Experience with writing SQL queries to compare, validate data to ensure data integrity
• Used JIRA to create user stories and issues, plan and distribute tasks across the team.
• Perform the requirement analysis, impact analysis and documented the Analysis Result into mapping document.
• Serve as a liaison between the internal and external business community (Claims, Billing, Membership, Capitation, Customer service, membership management, provider management, advanced Healthcare management, provider agreement management) and the project team.
• Conduct sessions with developing teams for the coding of functional requirement for projects.
• Uploading and Modifying document on SharePoint Site.
• Worked on billing system, a cash management module and enhanced the encrypting standards that are required for the application.
• Work closely with Business Owners and Subject matter expert to outline Functional Requirements and Requirement Analysis.
• Create Mapping Documents, Report Mock-ups and modify existing report mock-ups and finalize for development.
• Conduct UAT to confirm that all derivative products can be successfully processed through stages of the trade life cycle.
• Perform Data mapping, logical data modelling, create class diagrams and ER diagrams and use SQL queries to filter data
• Design Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s), and web page mock ups using modelling tools.
• Perform Data Analysis of existing data through SQL.
• Identify, maintain and coordinate the elements that lead to financial success.
• Escalate issues and concerns appropriately.
• Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
• Craft and disseminate a clear vision by linking projects to the company’s objectives and results.
• Nurture relationships with project sponsors as well as business and IT executives.
• Draft and distribute project objectives and tasks to the development team.
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Coach, mentor and motivate other PMs and leads.
• Offer input and feedback on growth and development opportunities for junior PMs.
• Consult with clients to explain procedures and respond to questions.
• Provide leadership and business solutions to project teams.
• Develop processes which enable the improvement of portfolio performance and the refinement of business solutions through analytical analysis of financial and operational performance.
• Develop new technical training and non-technical curriculums which enable suppliers and customers to decrease their data requirement rejection rates.
• Prepare daily project status updates to keep staff up-to-date on program changes and task requirements.
• Accomplishing responsibilities pertinent to order submission, delivery and shipment, tracking of orders, quoting, etc.
• Work with testing team to create the testing scenarios, queries, helping them to understand the logic.
• Create a fast track mapping document for the defects filed which help the developing team to fix those defects.
• Discuss with Business Team and Update the BRD to expand the functionality for the Claim Processing.
• Ability to analyze data and Business Process Flow across multiple platforms like MS SQL Server Database and Mainframe.
• Evaluated, priced and negotiated all new services requests, resulting in improved profitability and portfolio compatibility process improvements included implementing risk, communication and escalations plans maintenance.
• Improved accuracy through process revision, education and communication resulting in minimized down time and enhancing client branch performance

Confidential, NEW YORK CITY, NY

Business Analyst

• Developed training and non-technical curriculums for the students.
• Prepared daily progress report to keep staff up-to-date on program changes and task requirements.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Introduced & taught SCRUM, functional testing, performance testing, test case management & product backlog management.
• Managed day to day operations including outreach, and programming services
• Designed and implemented highly effective units for curriculum, textbook, and classroom technology new to the district.
• Utilized collaborative learning strategies, Close and Critical Reading strategies, and emphasized reading and writing in conjunction with the Common Core Standards.
• Created test plan and test cases for user acceptance testing. Used Rational testing tools.
• Conducted informal sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes
• Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modelling of all the activities of the business from the conceptual to procedural level.
• Participated in administering and design sessions for Sales Force.
• Implemented student directed classroom management procedures that increased percentage of turned in assignments.
• Delegating work and tracking the progress of the team.
• Resolving any technical and functional impediments across team's way by involving the right people.
• Tracking team's progress on a day to day basis and addressing any road blocks.
• Reviewed, evaluated, formulated and executed project plans schedules and budgets.
• Providing strategic direction during the implementation stages.
• Worked with the full SDLC, elicit, analyze and define requirements.
• Modelled the As-Is system and performed a complete Gap Analysis to identify to-be state
• Worked with the full SDLC, elicit, analyze and define requirements.
• Diagrams thus defining the Data Process Model and Business Process Model.
• Worked in mainframe environment and used SQL to query various reporting databases.
• Evaluated the Rational comprehensive approach to software development, featuring seamless integration between tools, services and best practices, enables the organization to successfully deliver high quality software while deriving impressive business benefits for their customers.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Designed High level design, for new process, integrating with legacy and Facets.
• Created detailed Use Case documents, Business Requirement Document, Functional Requirement Documents (FRD) and other business documents necessary for the development team and their better understanding of project milestones.
• Developed script to perform Data validation on Account level by using SQL Assistant, SQL scripts.
• Obtained Data requirements, identified data sources, determined the content of data fields and created Data Mapping Documents and performed Data Extraction and Data Compilation using SQL queries.
• Designed High level design, for new process, integrating with legacy
• Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines

Confidential, New York City, NY

Business Analyst

• Assisted in the development and distribution of session and other training materials.
• Assisted with the delivery of materials to assist in the project production
• Compiled and maintained project-specific status reports.
• Managed day to day operations including outreach, and programming services
• Managed the budget for small projects or components of large programs under the general direction of the program manager.
• Wrote, estimated cost, and provided assistance in the development of Order Execution Plans.
• Ensured HIPAA policies and procedures are being applied to meet the company's goals and objectives.
• Worked in coordination with the project administrator and managers to complete the projects - Served as a point of contact from project initiation to completion.
• Worked under the supervision and guidance of the assistant project manager; became proficient in many project strategies from them.
• Analyzed and monitored the project reports to sort out issues in documentation section.
• Maintained and documented reports on a daily basis regarding the projects assigned to various departments; progress, schedule, budgeting and forecasting.
• Portfolio Analysis & Management, Asset Management, Bonds and Bond Trading Cycle, Pricing, Derivatives.
• Worked on compliance related regulatory issues
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Modifying existing reporting procedures to eliminate dependence on current Client Server Empower systems thus making reporting error free and accurate. It involved migrating existing processes from Client Server Empower systems to Empower.net systems.
• Worked with project team members, clients and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.
• Scheduling meetings, preparing calendars, and documenting expenditure reports