Summary Highlights

• An enthusiastic, self-starter with over 17 years’ executive administrative and customer service experience.
• Ability to work in a fast-paced environment and multi-task projects effectively and efficiently.
• Capable to grasp concepts quickly, along with an eagerness to succeed.
• Excellent communication and problem solving skills.
• Can work as a team-player or team leader, in order to accomplish objectives.

Objective

• To obtain a position where my skills can be utilized to the fullest potential to surpass organization goals and to impart knowledge within the organization and community.
  

Work Experience

Confidential, Berlin, CT 02/2011- Present

• Responsible for accurately reading/processing data, for electric meters, for accounts to be billed in a timely manner.
• Perform daily billing cycle work for residential and commercial accounts for Connecticut, Massachusetts, and New Hampshire
• Handle all inquiries and complaints from customers, and resolving billing issues that are related to abnormal meter readings.
• Respond to inquiries/evaluate meter settings, change request, along with rebuilds from technicians out in the field.
• Performs connects and disconnects of electric service for customers, and troubleshoot a variety of issues related to metering process.
• Performing a variety of collections tasks to obtain payment.
• Posting payments and disallowance, as well as determining when a refund/credit is due.
• Provide daily/monthly reports on billing results for cycle work, and month end closing.
• Perform daily administrative/clerical task on a day to day basis.

Project Engineer. Confidential,East Hartford, CT (Contract Assignment Quest Global Services) 08/2010- 02/2011

• Generate PCMI business cases to support F135 War on Cost & F119 Turbine cost reduction initiatives.
• Track cost reduction status to achieved targets on various military engines.
• Establish and maintain spread sheet files for budgets, invoices, quotes, and expenses related to all cost reductions associated with F135 War on Cost and F119 Turbines.
• Review/Process invoices according to approval requirements, signature/authority limits, accounts payable deadlines, and other invoice payment processing requirements in accordance with company policy.
• Participate in weekly project development meetings, and assist in the collection of case study materials when requested.
• Coordinate test plans, hardware procurement, and supplier activities to meet program cost, schedule, and performance metrics.
• Responsible for supporting Project Management and Engineering teams with expediting parts, test support, and validations.

Personnel Specialist II. Confidential, New London, CT (Gov Temp Assignment Aerotek/Alutiiq) 06/2010-08/2010

• Update, inquire and process personnel and disbursing actions through Navy Standard Integrated Personnel System (NSIPS) and Defense Milpay Office Database.
• Review pay accounts and service records to discover and correct irregularities. Prep and prepare payroll for processing.
• Verify eligibility, determine/authorize entitlements, and make adjustments to pay accounts based on standardized military pay rules, regulations, laws, procedures, or operations governing each pay entitlement.
• Review personnel documents to determine correct pay entitlements and prepares all necessary disbursing documents, and accurately compute military pay and allowance.
• Verify pay changes and pay transactions to basic pay, basic allowance for housing, and basic allowance for subsistence, special pays, incentive pays, leave, allotments, bonuses and deductions.
• Receive and process indebtedness actions against military members and Initiate debt collection actions for overpayments and prepare initial correspondence.
• Process all paperwork and standard actions necessary to process members for assignment, enlistment, reenlistment, promotion, awards, performance evaluation, routine boards, and separation.

Procurement Analyst. Confidential,Windsor, CT (Temp Assignment Kelly Services) 03/2010 - 06/2010

• Responsible for production planning including ordering and generating purchase orders and scheduling of all raw materials and outside services from all vendors/suppliers.
• Performs necessary steps for processing customer orders for proper control of inventory using detailed material requirements bills of materials, prints, etc., as source data and initiate paperwork to allocate and procure materials or internally manufactured parts.
• Responsible for expediting procurement components to support manufacturing demands.
• Negotiate with suppliers on pricing and delivery as well as building relationships with the vendors.
• Conduct match audits and define the goals of inventory.
• Provide daily/monthly reports on product availability, safety metrics, quality metrics, cost metrics and delivery metrics.
• Process invoices for payment. Research and resolve billing discrepancies in a timely manner.

Preventative Maintenance Specialist, Confidential, Hartford, CT 01/09- 03/2010

• Assist & negotiate with external vendors on bids and proposals for preventative maintenance services. Prepare legal documents for new awarded perspective vendors.
• Maintain electronic files of key presentations, proposals and RFP’s (Request for Pricing) for future reference.
• Setup and activate new PM’s or scheduled work within FM’s management software system.
• Dispatch work orders, service request from clients to field techs for HVAC, Plumbing, Electrical, and Drain Cleaning Issue or Preventative Maintence schedules.
• Manage vendor portfolios to make sure all vendors are in Certificate of Insurance Compliance, and meeting contract terms.
• Meet with new vendors and provide training on how to use and utilize FM Web Base for Vendors.
• Perform monthly audits on service providers/vendors to make sure all billing and services are being performed to expected guidelines.
• Process invoices for payments, Research and resolve billing discrepancies on past due accounts and perform collection actions.

Facilities Administrator, Confidential,Waterbury, CT. 06/04 01/09

• Assist & negotiate with external vendors on bids and proposals, prepare legal documents for new awarded perspective vendors.
• Maintain electronic files of key presentations, proposals and RFP’s (Request for Pricing) for future reference.
• Manage all vendors by conducting periodic testing for all building systems, report hazardous issues for compliance and risk mitigation.
• Handle and manage all property inspections for Webster Bank locations.
• Dispatch work orders, and service request for maintenance issues at all Webster Bank Locations, and leased tenants spaces.
• Obtain necessary budget data from facility managers on a monthly basis and summarize information for reporting purposes.
• Prepare reports for Sr. Management and facilitate departmental meetings on various projects.
• Manage calendars for all EVP and coordinate all travel arrangements and expenses.
• Manage/Supervise maintenance facility call center to insure effective communication is exceeded both internally and externally.
• Supervise and coordinate all administrative projects for Maintenance Staff and Property Managers.
• Manage verify compliance of reports, assist in Property Transitions, IT and Administrative matters, Proper set-up and organization of management contracts, vendor agreements, construction management and tenant lease files, and Certificates of Insurance compliance from vendors and tenants.
• Assist with recruiting new potential employees for employment and provide training to new employees.
• Prepare/assist with payroll for all maintenance staff. Process invoices for payment, research and resolve billing discrepancies.

Senior Customer Service Representative, Confidential, Hartford, CT. 03/03 - 05/04

• Responsible for taking inbound calls and dispatching calls to all maintenance staff within a call center environment.
• Log in maintenance repair orders for all Fleet Bank/CB Richard locations & manage all maintenance repairs till completion.
• Handle general escalation questions and research from customer service team in a timely manner
• Perform a wide variety of tasks including researching financial transactions related to customer accounts. Including electronic banking: tracking direct deposit, wire and ACH transfers.
• Monitor call center to ensure that calls are being handled and answered in a timely manner.
• Meet with new employees and provide New Employee Orientation and Training.
• Assist with processing payroll for all call center staff and maintaining all employee files.

Skills
Proficient with Microsoft Office Suite: Lotus Notes, Micro Main, PCMI, E-VEE, Field net, SerView Com, Business Analysis Module,
Power Tracker, SAP, HRIS, and other various computer software applications.

Education

• BSBA in Business Management.