SUMMARY:

I am passionate about helping clients meet their financial goals, helping financial firms find better processes to increase sales velocity, and make a difference every day in the lives of my clients and company.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Relationship Manager

Responsibilities:

• Acted as the primary contact for one of the largest AUM advisors on platform, handled all day - to-day communications, and often coordinated the research and resolution of all inquiries
• Utilized various Information systems/resources and communicated with several internal teams including Sales, Operations, Institutional or External Vendor Partners to research and resolve advisor inquiries.
• Subject matter expert regarding RIAs to Confidential Institutional interactions
• Completed or oversaw completion of office onboarding processes and provided initial training and consultations with RIAs throughout the onboarding experience
• Completed various metrics tracking and reporting
• Participated in special projects as assigned to assist Confidential Institutional in supporting service delivery to clients or developing new processes, procedures, products and other mechanisms necessary to sustain and grow the Confidential Institutional business

Confidential

Relationship Manager II

Responsibilities:

• Handled calls for Advisors located in the Eastern time zone with AUM $50 million-$300 million to provide operational expertise, troubleshoot complex situations regarding estate, tax, and other financial issues pertaining to advisor’s clients
• Was direct contact for three largest advisors on the team for complex situations
• Helped identify processes which needed to be streamlined to better serve advisors
• Selected to the pilot program for Confidential Future Leaders out of 25 applicants.
• Resolved over 80 Client Inquiries per day via phone or email

Confidential

Relationship Manager I

Responsibilities:

• Handed incoming advisor and client phone calls to provide operational expertise, share industry and organizational best practices, troubleshoot complex situations and resolve service issues
• Acted as a liaison between our internal support teams, including Sales, Risk Management, Trading, Retirement Accounts, Technology etc, and our advisors and clients
• Educated advisors and clients on processes, services and procedures of the Confidential platforms
• Worked with clients to problem solve and create a positive client experience
• Communicated and listened to create lasting business relationships with clients and advisors

Confidential

Investment Consultant

Responsibilities:

• Provided financial guidance to Confidential clients in every phase of life in an outbound phone capacity
• Sold 1.2 million into Amerivest first two months in production
• Brought in 20 million in gross assets, 10 million in Advisor Direct, and 1 million in Amerivest first full quarter of production
• Brought 16 million gross assets, 3.6 million in Advisor Direct, and 1.1 million in Amerivest in second full quarter of production.

Confidential

Financial Consultant

Responsibilities:

• Provided financial guidance to a book of 300 plus clients with $250,000 or more
• Developed relationships with other high net worth clients to bring their relationship and assets to Schwab
• Sold an array of products to clients to help reach their financial goals
• Brought in 20 million net new assets to Schwab first full year as a Financial Consultant
• Made Circle of Excellence four out of six quarters
• Put over 12 million in managed money first year
• Hosted events for high net worth clients with experts on a range of topics such as estate planning, and bond purchasing

Confidential

Associate Financial Consultant

Responsibilities:

• Provided financial guidance to clients with less than $250,000 net assets
• Assisted walk in clients with service and sales needs
• Referred clients to Financial Consultants after discovery and prescreening of the necessary assets - ($250k or more) into managed money
• Circle of Excellence recipient every quarter
• Sold an array of products to clients to help reach their financial goals
• Gave presentations to induce sales of Schwab products including retirement planning, college planning, and living in retirement

Confidential

Investments Representative/ Case Manager

Responsibilities:

• Provided investment solutions on a needs investigation over the phone for an array of clients
• Identified business opportunities within Fidelity and leveraged business partners to close the sale
• Managed a book of clients through a combination of an inbound and outbound role
• Two consecutive quarters of error free trading
• Six shining moment positive escalations in one quarter alone

Confidential

Sales Assistant

Responsibilities:

• Assisted full service broker with client paperwork
• Helped field calls, take messages, and identify leads
• Managed outgoing correspondence to clients
• Assisted with trades
• Managed spread sheets

Confidential

Financial Representative

Responsibilities:

• Top rep for leads of net new assets, managed money, or insurance
• Phone statistics were always at 90% or greater
• Provided customers with appropriate paperwork and information
• Performed Mutual Fund trades in customer accounts
• Co- Guidance champion for Team Papadatos based on lead generation