SUMMARY:

• Highly knowledgeable in Payment Industry transactions and risk assessment with modeling background and analytical experience
• Proficient in graphic presentation using Tableau and QlikView for business insight and deep - dive
• Superior communication, interpersonal and presentation skills, ability to collaborate and develop productive relationships with all organization levels and roles
• Capable of designing and handling in compliance on PII and PCI information
• Manage end-to-end process and data flow from front-end to data warehouse for online and offline analytical analysis and real-time decision
• Productive collaboration with multiple geographical teams with effective communication and project management
• Hands-on leadership style with the ability to build and manage creative, highly energized, focused teams
• Proven record in procedural streamlining, process improvement, relating technical information to be business community and leading projects to completion
• Experience with end use applications including Requirement Definition, Product Evaluation, Function Gap Analysis, Customization and Implementation
• Strong skill and knowledge working with internal customers to identify requirements or problems
• Clean up Hadoop cluster space of over 250TB by identifying redundant usage and out of sync system of records with $400,000 saving in hardware repurpose
• Create Negative Balance Model Score process based on modeling team input to reduce loss, with a 25% model performance improvement
• Set up credit model using in-house transaction history and user behavior based on 200+ related model variables to support credit score across multiple business units
• Manage data flow for Confidential Working Capital initiative from data/model creation, rule deployment, to front-end policy decision (approval/decline) with over $1B in loans to merchants
• Implement fraud detection rules by tagging bad behavior for both consumers and merchants to provide transaction risk analysis
• Streamline multiple platforms (Hadoop, Teradata, Oracle, Aerospike) data flow to achieve low latency performance

CORE CAPABILITIES:

• Teradata SQLAssitance
• Hadoop - Pig, Hive, Spark
• Agile Methodology - Scrum and Kanban
• Tableau and Qlikview
• R programming
• SAS
• Payment Risk Rule and Model
• Enterprise Architecture
• Data, Database, Application and System Administration Management
• Strategic Planning
• High Level Business Process Mapping
• Application Portfolio Management
• Outsourcing Strategy and Execution
• IT Skills Gap Analysis and Training/Development
• Business Capability Design and Modeling

• Oracle ERP 11i implementation
• Salesforce.com CRM implementation
• Confidential ERP Cost modules
• Avante ERP upgrade
• Agile PLM implementation
• Confidential CRM implementation
• Camstar MES implementation
• BusinessObjects BI implementation
• Relevant ERP major upgrade
• SAP ERP conversion

TECHNICAL SKILLS:

Project: Agile Rally, MS-Project, UC Berkeley Product Management Training

ERP: Oracle EBS, SAP, Confidential

CRM: Siebel, Confidential, Salesforce.com

Report: Tableaus, QlikView, Cognos, Crystal Reports, Business Objects

Databases: Teradata, Oracle, MS SQL Server, MySQL

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Technical Product Manager

Responsibilities:

• Manage EDS-Risk Rally team for Credit Risk (including BML) support
• Support RADD implementation and deployment
• Manage DMBG SLA for EDS-RISK team
• Implement Hadoop Rationalization project of data migration
• Create and streamline Hadoop to Teradata data movement
• Provide data analysis in Teradata and Hadoop

Confidential, San Jose, CA

RISK Senior Business System Analyst

Responsibilities:

• Participated Agile teams to support RISK BU
• Performed data mining in Teradata environment
• Explored unstructured data in Hadoop using Pig scripts
• Simplified Marketing Campaign using Inforgraphics
• Managed on Consumer End to End solutions with RISK Analysts
• Provided complete solution on Merchant Performance Dashboard from data acquisition to data consolidation to presentation layer
• Generated User Handover Documents for knowledge management
• Created deep dive analytics using Tableau
• Supported special project in Market Research using R

Confidential, Sunnyvale, CA

Manager of Information Technology

Responsibilities:

• Datacenter relocation
• Application streamline

Confidential, Fremont, CA

Director of Information Technology

Responsibilities:

• IT infrastructure - network, internet, servers, tape backup, SAN, and fibre channel
• Established backup strategy and architect DR (disaster recovery) policy
• Developed virtualization strategy to cut cost and be environmental sensitive along with DR plan
• Managed ERP application and process improvement
• Provided best practice of business process in Supply Chain, Mfg Process, SO Management, Service, and Repair
• Evaluated and manage Oracle EBS R12 Implementation (currently in process)
• Supported and integrate Salesforce.com CRM to Intuitive ERP
• Provided business insight with MS Analysis Services
• Supported Executive Vision for OEM and collaboration overseas - as a key contributor for infrastructure strategic and tactic level of planning and implementation
• Experience with SDLC and full appreciation of application implementation
• Strong skill of aligning IT functions to company objectives and goals
• Built IT teams through communication, goal-setting, and career planning

Confidential, Fremont, CA

Project/IT Manager

Responsibilities:

• Project management responsibility for new product development and introduction. Defined new products, estimated costs and profitability, managed prototyping and qualification.
• Prepared technical and commercial proposals and presented to strategic customers.
• Introduced spreadsheet-based design, costing and pricing tools which reduced quote response times and improved the commercial decision-making process.
• Managed the configuration control, product change and end-of-life notification processes.
• Managed product technical support including: failure analysis, testing, Six Sigma based QA and creation of product literature, white papers and applications notes.
• FICO chart of accounts conversion
• Material type/ECO/BOM/MRP setup and conversion
• MMPP setup and data conversion
• SDSM setup and data conversion
• PLM/Agile link to PDM module
• Material/Customer/Supplier Master files migration and conversion
• Open AP/AR/PO/WO/GR conversion
• Test Scripts/User Acceptance Criteria/Training Instructions

Confidential

IT Manager

Responsibilities:

• Main responsibilities are to manage company wide IT department and support business needs through multiple discipline teams in the following areas:
• Corporate IT strategy and management of a yearly budget of $750K
• ERP (new company name/Relevant Systems) system upgrade and implementation
• Worldwide Service Repair Implementation
• Business Objects: Corporate wide document publishing and reporting
• Epicor/Equity Enterprise: Corporate Stock Option/Equity Management
• Supervise 2 groups - network and application
• Deploy Corporate Reporting System using MS Reporting Services
• Set up Corporate IT policy and procedures in network security, architectures, user support and platform
• Develop Disaster Recovery Plan for major applications and servers
• Manage ERP International Setup and Roll-out

Confidential, Mountain View, CA

Database/Application Manager

Responsibilities:

• Main responsibilities were to develop and implement applications in the following areas:
• Oracle E-Business Suite (11.5.9): Financials, Project Costing, HR, Oracle Time and Labor, Manufacturing
• Cognos: CRM Onyx reporting tool, ReportNet
• Epicor/Avante: as application/system administrator for the ERP
• Kronos: time card application for project reporting and government funding
• Agile Anywhere: PDM software for engineering/manufacturing document control
• Camstar: MES (Mfg. Exec. System) for manufacturing data collection and WIP tracking
• Led Mfg. Implementation of Oracle E-Business Suite
• Customized internal Oracle Report requests using Oracle Report Builder and Discoverer
• Managed a major ERP upgrade project involving 6 different departments
• Resolve the constant Avante ERP locking problem, increased system up time over 98% from 70%
• Worked with COO to develop a prototype for proof of concept, which later was turned into a joint product with Agilent Technologies based on 2100 BioAnalyzer product lines
• Implemented and managed Manufacturing Execution System (MES) Project
• Designed and administered Corporate Report Portal using Business Objects application including Designer, WebIntelligence, BusinessObjects, BusinessMiner, MapDeveloper, and Supervisor modules

Confidential, Pleasanton, CA

Staff Programmer/Analyst

Responsibilities:

• Experienced with Confidential tools - PeopleCode, SQR, Analysis Tools, and Application Administration tools
• Managed Commitment Costing Project in Manufacturing Module to interface with Purchasing and Material
• Performed debug and code using Confidential Tools 7.5
• Led application enhancement in Costing Management
• Designed user interface through panels and forms
• Provided upgrade and migration path for earlier product releases