IT Program Manager Resume

SUMMARY:

Results driven leader with strategic vision and expertise in project delivery for multiple programs within a large portfolio; programs include Finance, Legal, MCR, IT Service Management, Productivity and Collaboration
Proven ability to develop strategic business partnerships for building technical strategy and roadmaps aligned with business vision and tactical needs
Expertise in demand planning, portfolio project prioritization, resource planning and project delivery utilizing a variety of staffing models with in - house, on-shore and off-shore models for cross- corporate initiatives
Successful in driving organizational change to support strategic roadmaps and leading governance team for corporate productivity platform
Responsible for contract management for all program technologies, including Microsoft Enterprise Agreement
Experience with following technologies: Office 365, SharePoint, Intershop, Adobe, Cornerstone, ADP, Kronos, HP Loadrunner, HP Quality Center, Integrations with Oracle EBS, Oracle Financials, Hyperion, OneSource Tax, TeamMate Audit Software and Cherwell Service Management

PROFESSIONAL EXPERIENCE:

Confidential

IT Program Manager

Responsibilities:

MCR recruit to on-board strategy and platform selection with implementation roadmap aligned to enterprise architecture strategy
Developed and actively implementing Office 365 with an adoption program to improve productivity and collaboration across Confidential ’s 6000+ workers and with customers, reducing IT spend and improved information security
Improved timekeeping and payroll services and reduced spend with new solution timekeeping solution integrated with ERP tool, in addition to an ADP enterprise upgrade
New travel platform provided better user experience and travel benefits to Confidential and its members
Improved information security with java and corporate internet browser upgrades
Improved processes with new technical platform implementations for Sales and Use Tax software, credit card software, order management and GL drill down tools with integrations to new ERP solution (Oracle)
Improved IT operations with redesign of processes and implementation of new IT Service Management tool (Cherwell Service Management)
Redesigned periodic review audit process and general IT controls testing for multiple SOX applications
B2B and B2C business unit website redesigns, multi-million dollar budgets with over 15 team members (business, IT and vendors)
Managed the ideation and implementation of web and mobile sales tools
Managed product information warehouse software and data factory process implementation for hearth division
Managed the product and vendor selection process and project implementation for Confidential ’s electronic order processing software upgrade

Confidential

Bid Analyst

Responsibilities:

Managed commercial, corporate accounts and government bids for dealers in 28 states through financial analysis and negotiations with internal sales members and dealer sales reps. In 2008, the invoiced sales of $1.87M in my regions. This was an increase of 5.6% from 2007.
Presented discount recommendations to senior management in accordance with bid approval policy. Discounts offered in my regions at my approval levels have provided an average of 7% increase in contribution dollars (goal was 4%).
Reviewed bid contracts and conducted monthly audits for compliance, prepared reports on bid volume, bid department activity, and competitive information

Confidential

Adjunct Instructor

Responsibilities:

Fostered the learning of traditional and nontraditional students through traditional classroom and online learning systems ( Confidential and Moodle)
Business courses taught include Principles of Management, Principles of Website Design and Advertising, Principles of Marketing, Principles of Advertising, Analysis of Organizational Behavior and Consumer Behavior

Confidential

Project Management Trainer

Responsibilities:

Facilitated a PMP and CAPM Prep course at Confidential

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