SUMMARY:

• In depth knowledge in Business Process Outsourcing with 12+ years’ experience in the areas of Retail, Ecommerce, Investment Banking, Business Process Helpdesk., F&A domain.
• Overall Business planning/Account strategy formulation & execution Account mining & penetration
• Demand generation, fulfillment through thought leadership & consultative approach Delivery management of complex engagements in multi - vendor, multi-location scenario Developing innovative business models
• Building an open, transparent & high integrity account team
• Business Process Outsourcing areas in Retail, Hi-Tech, BFSI and F&A Domain.

EXPERTISE AREA:

• Executive
• Information Technology
• Account management
• Program Management
• Application Delivery/Implementation/Management
• Strategic Planning
• Vendor Management.

PROFESSIONAL EXPERIENCE:

Confidential

Strategy and Operations Manager

Responsibilities:

• Deriving strategies and Win Themes for Healthcare, Insurance and Life Sciences Business Unit. Ensure win of KEY Logos for Confidential.
• Deal Qualification and Management, Authoring RFP’, Proactive propositions for Customers External reviewer and auditor for other account and projects
• Create/Leverage Alliances and partnerships

Confidential, Atlanta

Program Manager

Responsibilities:

• Ensuring overall Program
• Execution Managing Program timelines
• Ensuring timely delivery of Products for Ratings and Reviews and Ask and Answer areas on the Confidential website
• Release Management - involving proper delivery of projects relating to the Website.
• Creativity Management-Developing Ratings and Reviews products based on the Competitive Websites for Confidential
• Managing client vendor relationship with Confidential Vendors Conceptualizing avenues in ensuring growth of the account

Confidential, Florida

Strategy and Business Development Manager

Responsibilities:

• A ccount strategy, Business planning & execution ownership P&L ownership for the account
• Establish & Maintain executive connects
• Account mining & Sales activities(Proactive propositions & RFP ownership)
• Represent Confidential in Steering group to charter & evaluate progress on Confidential -client engagements Contract negotiation, statement of work finalization, Project costing and sub-contractor management
• Setup governance framework, structure and oversee compliance Devise Penetration Strategy
• Liaison / Interact with offshore and Onsite management teams for planning & issue resolution

Confidential

Transition/Delivery Manager

Responsibilities:

• Setting up the BPO Operations since inception. Team Ramp up from 25-165 FTE’s over a span of 3 Yrs across multiple areas within the account between
• Responsible for hiring the right skill set of resources. On boarding responsibilities, pre-process training requirements are met.
• Ensuring the KT phase /Ramp up requirements is complete. Participating in the daily, weekly escalation calls.
• Regular Weekly Reviews with Internal Leadership and External Customers. SLA definition, SLA adherence.
• Review of the SOW, Change Control Log and BCP
• Monthly Billing, Projections, Handling actual cost vs. projected revenue. Ensuring the Gross Margin is well within the defined target.
• Ensuring the Appraisal system is followed, enabling L& D based training on the gaps identified. Rolling of R & R .
• Ensuring the IQMS and the CMMI methodology is followed. Performing Audits and Closure for all Non Compliance reports.
• Data Crunching and producing reports to the Senior Management. Was a key participant in SAS 70 Audit for 2 consecutive years for Confidential Bank-post which awarded Gold certification at the enterprise level for Confidential as a vendor.
• Process Improvements, Innovation and Transformation projects leading to FTE, Dollar Savings for customers
• Handling all client visits, floor walks, and Customer walkthrough sessions for both the projects in the Account.
• Review, Rigor, Rhythm enabled Service Delivery across Process, People and Technology

Confidential, Atlanta, Dallas

Transition Team Lead

Responsibilities:

• Conducting due diligence in the area of A/R, Bank Recon
• Migrate the Accounts receivable process from Legacy system into Oracle 11i in Dallas, TX over a period of 9 months (March2003-Nov2003).
• Processing the day to day activities at the clients site
• Involved in ensuring all receivables are accounted during the month
• Ensure the same would tally with the General Ledger at the end of month Transition in Atlanta, GA over a period of 3 months-SAP /3 platform
• Successful demonstration of these processes at the OSE (offshore environment) from the Client in Atlanta

Confidential

Senior Process Associate

Responsibilities:

• As a Senior Process Associate was responsible for Reporting and Analysis-ERS (Evaluated Receipt Settlement) out of SAP r/3 system for the A/P Team
• Reduction in the Confidential Balance of Confidential 's vendors.
• Involved handling the Confidential Balance of all the US Entities, which included extracting of various reports, researching on all the Entities, working on different SAP FI Modules for extraction of different data, Co-coordinating with the Various Confidential US Entities.
• Following up with the Vendors as and when required for the Business requirement