SUMMARY:

• Analytical and collaborative leader with in - depth, hands-on background in quality assurance, business analysis and project and release management.
• Proven track record of effectively managing large, geographically dispersed teams and onsite and offshore resources.
• Leverage critical-thinking and problem-solving skills in working with product owners and go-to-market teams to ensure all lines of business are prepared and trained on product features / functionalities to provide customer / help desk support to end users.Seasoned QA professional with broad experience in both management and hands-on QA & QC.
• Well-versed in all types of testing including functional, integration, system, backend, accessibility / 508 compliance, web services, UAT, ETL, automation and load. Demonstrated success in identifying, developing and delivering process improvements that significantly increase staff productivity.
• Resource, scope, schedule management
• Estimate, prioritize, plan & coordinate testing activities
• Establish, organize and execute testing deliverables
• Test strategies, test plans and test cases
• Test case traceability matrix
• Requirement and scope management
• Walkthroughs & Meetings .
• Record & report testing metrics.
• Track and prioritize defects
• UAT & End to end testing expert.
• Hands on functional tester.
• ETL, ERP, Web Services & Multi-tier application testing
• Backend Testing.
• Issue resolution/ Defect triage
• Technical Expert, Leader and problem solver
• Mentor and train junior QA members
• Accountable for all aspects of quality within organization.
• Scrum & Waterfall methodologies

PROJECT MANAGEMENT:

• Planning and Defining Scope
• Activity Planning and Sequencing
• Resource Planning
• Developing Schedules
• Time Estimating
• Cost Estimating
• Developing a Budget
• Documentation
• Creating Charts and Schedules
• Risk Analysis
• Managing Risks and Issues
• Monitoring and Reporting Progress
• Controlling Quality
• Cross-Functional Team Management
• Financial tracking and reporting
• Status reporting
• Release management
• Kanban/Scrum/Waterfall methodologies

TECHNICAL SKILLS:

Environment: / Tools Java, Selenium, Mobile Apps, Oracle, SQL, UNIX, Confluence, Test Link and JIRA, XML, REST, SOAP UI, Fire Eyes, Web Accessibility Toolbar (WAT), 508 Compliance, CMM, JAWs, NDVA, QTP, QC-ALM, SharePoint, Toad, MS SQL Server, Oracle, web services, Netezza, Mongo Db, MySQL, Clear Case, Clear Quest, Unanet project management tool set, XML, Confluence, Load Runner, Neo Load, J-Meter and other 508 / accessibility testing tools, ETL Tools (Ab initio, Informatica), .NET, MS SQL Server, Netezza, Selenium & HP ALM.

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Project Manager / Release Manager

Responsibilities:

• Led cross-functional teams from different disciplines using comprehensive project plans and project dashboards to track project progress and risks and execute mitigation plans as needed, delivering project on time, on budget and in compliance with all customer requirements.
• Introduced crowdsourced testing and companywide UAT testing, gauging customer feedback on product prior to production.
• Achieved smooth transition of project from development to production by ensuring all necessary hand-off documents were created and reviewed by production support teams.
• Established post-production defect triage process, prioritizing defects for resolution according to severity. Ensured initial project budgets accounted for triage process, allowing funds to be properly managed.
• Managed “k-mail replacement project” to replace native mail system with O365 Microsoft-based mail system for all school platforms, improving user experience and increasing customer retention by 25%.
• Drove “billing reports” project to implement new billing reports system for finance team, reducing manual generation of report as well as human error and allowing finance team to work more efficiently.
• Managed “Agora Transition” project to integrate privately managed Agora with Confidential platform.
• Managed D2L monthly releases for fixes, patches and new features to improve high school user experience.

QA Lead

Confidential

Responsibilities:

• Managed resources and task assignments across multiple releases and across offsite QA team members.
• Developed comprehensive test plans / test cases, wrote user stories for scrum team, tested user stories, logged defects and provided demo of software piece at end of 2-week sprints.
• Wrote complex SQL queries on multiple RDBMS to validate and test backend systems.
• Found & reported several high priority defects and ensured the project team delivered quality software to end users.
• Worked with product owners to organize and conduct organization wide UATs and End to End Testing.
• Verified application delivery met organizational standards and end-user requirements by conducting reviews of documents and requirements.
• Managed offshore team, providing guidance for manual and automation testing effort.
• Maintained environments with help of DevOps team, ensuring availability for testing with right build when needed. Worked with production support engineers, refreshing QA environments periodically.
• Delivered comprehensive status reports to organizational teams on test execution, defect metrics, release-specific reports, schedule reports and risks, helping senior-level management to make key strategic decisions and develop mitigation plans.
• Supported several releases in capacity of QA lead and hands on tester to ensure smooth deployment of software in production environment.
• Provided post production support and technical assistance to find issues and worked with the team to trouble shoot problems to address critical issues immediately.
• Assumed QA ownership for the applications, features tested.

Confidential, Dulles, VA

Senior QA Engineer

Responsibilities:

• Developed test case documents and test plans, facilitated reviews to finalize test documents and shared artifacts with team members, resulting in efficient execution of tests, increased test execution rate and identification of several critical defects in software application under development.
• Produced defect reports and metrics, assisting team with triaging defects and assigning priorities for fix, which ensured products were delivered bug free.

Confidential, Chantilly, VA

Senior QA Engineer

Responsibilities:

• Created approximately 200 test cases and facilitated multiple reviews, helping team to develop common understanding of and resolve issues with requirements.
• Conducted end-to-end testing effectively without need for direct interfaces among connected systems by using tools such as SOAP UI and Confidential LISA to test web services wherever possible, thereby reducing test execution time and any additional work needed to set up environment.
• Assisted team in analyzing requirement creep, code quality, schedule slippage and cost of finding defects through maintenance of test metrics such as test case execution productivity metrics, defect metrics, defects by priority, defects by severity and defect slippage ratio.

Confidential, Herndon, VA

QA Lead

Responsibilities:

• Built centralized repository for training and maintained wiki page for troubleshooting help with application under test, helping junior testers to come up to speed and work independently.
• Identified several high-severity issues and provided development team with appropriate screenshots, logs and other necessary information, enabling issues to be addressed quickly without multiple reviews, which allowed team to stay on schedule and budget while delivering quality product.

Confidential, VA

QA Lead

Responsibilities:

• Created test plan and test cases and maintained requirements traceability matrix (RTM) using HP ALM, conducted functional, regression and automation testing and logged defects in ALM. Provided metrics and maintained dashboards, helping team determine priority and solve issues to deliver quality software.