SUMMARY:

• Competent IT leader capable and passionate about leading technical and domain teams towards achieving organizational goals
• 15 years of IT experience in large transformation programs at leading organizations in USA
• Experience working with IT PMOs in adopting effective processes and operating models for delivering strategic objectives - Scoping, Budgeting, Business & Technical Solutions, Financials, Monitoring & Tracking and Auditing
• Strong PMO skills in managing IT Program plans, resource & budget forecasting, Projected and Actual Cost reporting, administering IT Governance across multiple workstreams and enabling successful implementation of quality practices
• Diverse ability to develop Gantt charts for Program plan and detailed tasks for project level tracking
• Led implementation for advanced customer centric solutions such as Telematics, CRM solutions for Agent/Employee Portal and Customer centric Product models
• Experience in adopting Agile, SAFe and Iterative waterfall frameworks and implementing robust CI-CD/DevOps models
• Effective in fostering strong relationships with Customer IT and Business organizations for better synergy and account growth
• In-depth knowledge of technology, systems architecture and industry trends to define and direct the course of large programs and projects
• Led large programs with ranging from Legacy transformation, Systems integration, Data Integration, Business Process Management, Business Analytics with precise balance of domain, technology & management skills
• Experience working in programs with multiple IT stakeholders, vendors and managing diverse & global workforce
• Solution experience with systems design, Requirement management, Business Rules, Business Process Modeling, Data Flow Diagrams and facilitating JAD sessions
• Expertise in driving business growth by building long term relationships with customers, recommending and implementing right solutions for their needs
• Possesses excellent Insurance domain knowledge, communication and interpersonal skills
• Experienced in managerial functions leading multi-disciplinary teams consisting of Architects, Technical Leads, Project Managers, Business Analysts, Testing Analysts
• Successfully held managerial roles responsible for career planning, mentoring, providing right opportunities and enabling the team for next level roles
• Passionate leader with desire to delivering high productivity in the job assignments, driving efficiencies and quicker time to market

COMPETENCIES:

• Program Delivery management
• IT & Business relationship
• P&C Insurance domain
• Process & Productivity Improvements
• Program Management Office
• Portfolio Cost & Budget Management
• Business Solutions & Requirements
• Diverse workforce management

PROFESSIONAL EXPERIENCE:

Transformation Program Manager

Confidential, Boston

Responsibilities:

• Provide leadership and direct IT program development from inception to implementation including IT deliverables, project scope, budgeting, and resource allocation.
• Stake holder and delivery management across 3 business units with global team of 150 associates
• Manage the overall program and activities for on time delivery in multi-mode (Agile & Waterfall) methodology
• Provide necessary development, and implementation strategy for activities across all phases of program
• Successful transition of legacy knowledge and seamless service delivery
• Work with interdisciplinary teams to determine overall project goals, timelines, resource availability and technical implications
• Risk identification, analysis and response planning
• Performed a detailed Program review and recommended operating model, established metrics & global delivery model
• Directed implementation of technical solutions for service call logging and migration of technology platforms
• Enabled adoption of IBM Big Data product for better performance and scaling of Database; conducted solution workshop, led prototype and implementation efforts
• Leveraged Confidential Consultants and Conducted technical and business workshops in areas of SoA (WSRR, API) & Telematics

Technologies: Java, IBM WPS, Angular Js, IBM ODM, SoA, WSRR, Cloudant, Soap UI

Offshore Delivery Manager

Confidential

Responsibilities:

• Program delivery against time, cost and quality across multiple workstreams
• Managed a 150+ contingent of offshore delivery team across various disciplines - Business Analysts, Architects, Technical Leads, Developers & Automation Test Engineers
• Developed Quality Plans to enable higher productivity from the team
• Managed customer relationship and conducted learning & sharing sessions
• Supported account growth by driving sales opportunities; Developed solution architecture and compelling proposals for several large deals
• Identified projects and enabled team to maximize offshore leverage (few with 80%)
• Conducted recruitment events and team building events hosting 400+ account team
• Conducted strategic workshops for future project ideation with customers on enhancing the cross-selling platform
• Designed a training program consisting of Domain & Technology topics to ensure delivery efficiency; this training and an exit test are mandatory for all team members
• Proposed and led a Rules Mining program successfully that laid foundation for future implementations

Technologies: Java, Spring suite, IBM ODM, SoA, IBM WPS, Soap UI, Selenium

Business Program Manager

Confidential, San Antonio, TX

Responsibilities:

• Established Reporting, Analytics and Modeling team in Product Management and designed the delivery model
• Led the Reporting & Analysis team supporting the Underwriting and Actuarial units
• Identified gaps & implemented process optimization and expanded the team to include offshore support
• Established a team of Business Analysts to support requirements documentation; designed templates for traceability
• Proposed and delivered projects for rule extraction from Legacy systems
• Developed As-Is process mapping across Claims units and implemented optimization solutions
• Resource & administrative management, hiring and training for program readiness
• Conducted strategy workshops for Telematics, Loss Prevention and Analytics
• Enabled GIS based modeling for State Management reports in Product team that also aided in expanding Confidential footprint

Technologies: SAS, MS-Excel, VB, Visio, Doors, RuleXpress and customer proprietary tools

Sr IT Program Manager

Confidential, San Antonio, TX

Responsibilities:

• Established a large development team with over 75% offshore leverage
• Co-ordinated with multiple development teams across the customer organization and Successfully managed the delivery against aggressive timelines
• Worked with PMO team in defining the program charter and plan
• Developed Capability map and Program plan to meet a low Time to Market goal
• Enabled resource leveling for limiting loss of experienced team and smooth transition across projects
• Develop and maintain project plans, issues logs, status reports, project roadmap, communication plan and financial reports
• Resource & administrative management, hiring and training for program readiness
• Successfully won the multi-year program bid for Confidential to expand into new territories
• Suggested business and technology solutions to optimize the development timeline

Technologies: C++, DB2, Java, IBM ODM, Apache Wicket and Confidential Proprietary products

IT Program Manager

Confidential, San Antonio, TX

Responsibilities:

• Responsible for program planning, delivery and implementation schedules
• Develop and maintain project plans, issues logs, status reports, project roadmap, communication plan and financial reports
• Enabled resource leveling for limiting loss of experienced team and smooth transition across projects
• Aided in solution definition and release management activities
• Driven process improvement initiatives and productivity improvement plans
• Managed delivery of large team with over 75% offshore leverage
• Deployed a continuous training platform involving cross-training across various components of the application
• Resource & administrative management, hiring and training for program readiness
• Supported Program Management Office with planning templates, resource and financials/budget trackers
• Re-defined implementation approach to reduce Time to Market

Technologies: C++, DB2, Java Script, and Confidential Proprietary products

Project Manager

Confidential, San Antonio, TX

Responsibilities:

• Develop and maintain project plans, issues logs, status reports, project roadmap, communication plan and financial reports
• Customer stakeholder management & status reporting
• Liaison with business team for requirements elicitation
• Developing plan for implementing Rollouts
• Onsite-Offshore team management

Technologies: C++, DB2, Java Script and Confidential Proprietary products

Project Lead

Confidential, San Antonio, TX

Responsibilities:

• Responsible for managing onsite & offshore teams for quick defect fixing time and enabling low-impact releases to production
• Developed productivity Improvement plan and cross-application training to ensure optimal resource utilization
• Being an SME for several large components of the application resolved several critical/high defects
• Enabled multi-checkpoint approach for validating defect fixes and ensure traceability of code moving into production
• Achieved a demanding goal of 2 week defect turn-around time to production (originally a 5 week period)

Technologies: C++, DB2 and Confidential Proprietary products