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Transformation Program Manager Resume

BostoN

SUMMARY:

  • Competent IT leader capable and passionate about leading technical and domain teams towards achieving organizational goals
  • 15 years of IT experience in large transformation programs at leading organizations in USA
  • Experience working with IT PMOs in adopting effective processes and operating models for delivering strategic objectives - Scoping, Budgeting, Business & Technical Solutions, Financials, Monitoring & Tracking and Auditing
  • Strong PMO skills in managing IT Program plans, resource & budget forecasting, Projected and Actual Cost reporting, administering IT Governance across multiple workstreams and enabling successful implementation of quality practices
  • Diverse ability to develop Gantt charts for Program plan and detailed tasks for project level tracking
  • Led implementation for advanced customer centric solutions such as Telematics, CRM solutions for Agent/Employee Portal and Customer centric Product models
  • Experience in adopting Agile, SAFe and Iterative waterfall frameworks and implementing robust CI-CD/DevOps models
  • Effective in fostering strong relationships with Customer IT and Business organizations for better synergy and account growth
  • In-depth knowledge of technology, systems architecture and industry trends to define and direct the course of large programs and projects
  • Led large programs with ranging from Legacy transformation, Systems integration, Data Integration, Business Process Management, Business Analytics with precise balance of domain, technology & management skills
  • Experience working in programs with multiple IT stakeholders, vendors and managing diverse & global workforce
  • Solution experience with systems design, Requirement management, Business Rules, Business Process Modeling, Data Flow Diagrams and facilitating JAD sessions
  • Expertise in driving business growth by building long term relationships with customers, recommending and implementing right solutions for their needs
  • Possesses excellent Insurance domain knowledge, communication and interpersonal skills
  • Experienced in managerial functions leading multi-disciplinary teams consisting of Architects, Technical Leads, Project Managers, Business Analysts, Testing Analysts
  • Successfully held managerial roles responsible for career planning, mentoring, providing right opportunities and enabling the team for next level roles
  • Passionate leader with desire to delivering high productivity in the job assignments, driving efficiencies and quicker time to market

COMPETENCIES:

  • Program Delivery management
  • IT & Business relationship
  • P&C Insurance domain
  • Process & Productivity Improvements
  • Program Management Office
  • Portfolio Cost & Budget Management
  • Business Solutions & Requirements
  • Diverse workforce management

PROFESSIONAL EXPERIENCE:

Transformation Program Manager

Confidential, Boston

Responsibilities:

  • Provide leadership and direct IT program development from inception to implementation including IT deliverables, project scope, budgeting, and resource allocation.
  • Stake holder and delivery management across 3 business units with global team of 150 associates
  • Manage the overall program and activities for on time delivery in multi-mode (Agile & Waterfall) methodology
  • Provide necessary development, and implementation strategy for activities across all phases of program
  • Successful transition of legacy knowledge and seamless service delivery
  • Work with interdisciplinary teams to determine overall project goals, timelines, resource availability and technical implications
  • Risk identification, analysis and response planning
  • Performed a detailed Program review and recommended operating model, established metrics & global delivery model
  • Directed implementation of technical solutions for service call logging and migration of technology platforms
  • Enabled adoption of IBM Big Data product for better performance and scaling of Database; conducted solution workshop, led prototype and implementation efforts
  • Leveraged Confidential Consultants and Conducted technical and business workshops in areas of SoA (WSRR, API) & Telematics

Technologies: Java, IBM WPS, Angular Js, IBM ODM, SoA, WSRR, Cloudant, Soap UI

Offshore Delivery Manager

Confidential

Responsibilities:

  • Program delivery against time, cost and quality across multiple workstreams
  • Managed a 150+ contingent of offshore delivery team across various disciplines - Business Analysts, Architects, Technical Leads, Developers & Automation Test Engineers
  • Developed Quality Plans to enable higher productivity from the team
  • Managed customer relationship and conducted learning & sharing sessions
  • Supported account growth by driving sales opportunities; Developed solution architecture and compelling proposals for several large deals
  • Identified projects and enabled team to maximize offshore leverage (few with 80%)
  • Conducted recruitment events and team building events hosting 400+ account team
  • Conducted strategic workshops for future project ideation with customers on enhancing the cross-selling platform
  • Designed a training program consisting of Domain & Technology topics to ensure delivery efficiency; this training and an exit test are mandatory for all team members
  • Proposed and led a Rules Mining program successfully that laid foundation for future implementations

Technologies: Java, Spring suite, IBM ODM, SoA, IBM WPS, Soap UI, Selenium

Business Program Manager

Confidential, San Antonio, TX

Responsibilities:

  • Established Reporting, Analytics and Modeling team in Product Management and designed the delivery model
  • Led the Reporting & Analysis team supporting the Underwriting and Actuarial units
  • Identified gaps & implemented process optimization and expanded the team to include offshore support
  • Established a team of Business Analysts to support requirements documentation; designed templates for traceability
  • Proposed and delivered projects for rule extraction from Legacy systems
  • Developed As-Is process mapping across Claims units and implemented optimization solutions
  • Resource & administrative management, hiring and training for program readiness
  • Conducted strategy workshops for Telematics, Loss Prevention and Analytics
  • Enabled GIS based modeling for State Management reports in Product team that also aided in expanding Confidential footprint

Technologies: SAS, MS-Excel, VB, Visio, Doors, RuleXpress and customer proprietary tools

Sr IT Program Manager

Confidential, San Antonio, TX

Responsibilities:

  • Established a large development team with over 75% offshore leverage
  • Co-ordinated with multiple development teams across the customer organization and Successfully managed the delivery against aggressive timelines
  • Worked with PMO team in defining the program charter and plan
  • Developed Capability map and Program plan to meet a low Time to Market goal
  • Enabled resource leveling for limiting loss of experienced team and smooth transition across projects
  • Develop and maintain project plans, issues logs, status reports, project roadmap, communication plan and financial reports
  • Resource & administrative management, hiring and training for program readiness
  • Successfully won the multi-year program bid for Confidential to expand into new territories
  • Suggested business and technology solutions to optimize the development timeline

Technologies: C++, DB2, Java, IBM ODM, Apache Wicket and Confidential Proprietary products

IT Program Manager

Confidential, San Antonio, TX

Responsibilities:

  • Responsible for program planning, delivery and implementation schedules
  • Develop and maintain project plans, issues logs, status reports, project roadmap, communication plan and financial reports
  • Enabled resource leveling for limiting loss of experienced team and smooth transition across projects
  • Aided in solution definition and release management activities
  • Driven process improvement initiatives and productivity improvement plans
  • Managed delivery of large team with over 75% offshore leverage
  • Deployed a continuous training platform involving cross-training across various components of the application
  • Resource & administrative management, hiring and training for program readiness
  • Supported Program Management Office with planning templates, resource and financials/budget trackers
  • Re-defined implementation approach to reduce Time to Market

Technologies: C++, DB2, Java Script, and Confidential Proprietary products

Project Manager

Confidential, San Antonio, TX

Responsibilities:

  • Develop and maintain project plans, issues logs, status reports, project roadmap, communication plan and financial reports
  • Customer stakeholder management & status reporting
  • Liaison with business team for requirements elicitation
  • Developing plan for implementing Rollouts
  • Onsite-Offshore team management

Technologies: C++, DB2, Java Script and Confidential Proprietary products

Project Lead

Confidential, San Antonio, TX

Responsibilities:

  • Responsible for managing onsite & offshore teams for quick defect fixing time and enabling low-impact releases to production
  • Developed productivity Improvement plan and cross-application training to ensure optimal resource utilization
  • Being an SME for several large components of the application resolved several critical/high defects
  • Enabled multi-checkpoint approach for validating defect fixes and ensure traceability of code moving into production
  • Achieved a demanding goal of 2 week defect turn-around time to production (originally a 5 week period)

Technologies: C++, DB2 and Confidential Proprietary products

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