Senior IT Manager leveraging business process re-engineering, system optimization/architecture, and large-scale project leadership expertise. Devises actionable plans to deliver value propositions, improve efficiency, expand capabilities and reduce complexities on corporate level.

• Boosted productivity 30% and decreased IT support expenses $600K per year by driving resource allocation, instituting controls, introducing paperless approach, revamping business and IT processes, and introducing automation to export/import. Confidential
• Executed $5M project for large-scale, international supply agreement between Honda and GM to ensure delivery of car-line kits to General Motors (Saturn) plants from Honda companies in US and Japan, establishing process flows for new auto sales and logistics, warranty, parts and finance as Key Architect of processes between GM and Honda companies. Confidential
• Captured $1.2M in add-on business with major Sprint account; partnering with business units and uncovering benefits of transforming decision-making support/reporting system into forecasting system; gained buy-in from key stakeholders. Confidential

Strategic Leader offering corporate and consulting background. Directs cross-functional, multicultural teams to deliver continuous improvements, cost savings, and bottom-line benefits for reliability and positive transformation.

• Led, architected, negotiated vendor contracts and deployed web-based system for supply chain, ordering, invoicing activities; providing end-to-end real-time tracking capabilities to monitor status, recording of retail sales transactions, issues and warranty claims; delivered $80K in savings. Confidential
• Led process optimization for publicly-listed insurance company in the UK, minimizing defect rate to <1% and achieving 99%+ system uptime; directed staff of 16 on-site and offshore consultants.Confidential
• Developed and implemented procedures and practices to enhance communication and consistency within and cross-teams resulting in efficient customer service and comply to SOX regulations.Confidential

Visionary and Decisive Leader adept at identifying roadblocks, defining requirements, crafting and integrating technological solutions for business in dynamic and challenging global environment.

• Crafted and integrated mainframe applications with web-based and client-server applications using innovative, efficient and emerging technologies Confidential
• Turned around stalled project; Increased operational efficiency by consolidating disparate dealer databases from Auto Sales, Export Sales, Warranty, Parts, Finance, Motorcycle and power equipment sales applications into one centralized corporate dealer database. Confidential
• Partnered with business units; led and launched B2B web portal applications to align with business objectives. Confidential

Areas of Expertise

• Business Process Modeling
• Project Management
• Business Development
• Management Consulting
• Cost-Benefit Analysis
• Branding
• Systems Architecture and Integration
• SOX Compliance
• Team Building
• Incident Management
• Problem Management
• Change Management
• Release Management

Education

Master of Business Administration (M.B.A.), General and Finance
Confidential, Malibu, CA, U.S.A. 
Master of Computer Application (M.C.A.), Computer Science
Confidential, Lucknow, India
Bachelor of Science (B.S.), Physics, Chemistry, and Mathematics
Confidential, Delhi, India
Certification 
ITIL V3, 2009

Professional Overview

Program Manager 
Confidential 2002-Present

• Operates budgets of up to $5M for business-critical projects, heading teams of up to 35 direct-reporting cross-functional and out-sourced personnel.
• Oversee 12-person staff for support and maintenance of export, import, dealer financials, and certified user car sales systems.
• Collaborates with business groups to develop business cases, forecast ROI along with develop SOWs, project budgets and prioritization, crafting value propositions for stakeholders; handles procurement including RFPs, vendor selection, contract negotiation, and SLAs.
• Spearheaded efforts with business units to define and optimize Sarbanes & Oxley (SOX) audit controls for domestic and export activities.
• Cut total cost of ownership and defects by optimizing processes, continuous improvements, rolling out knowledge-based system and initiating cross-training; maintained 99.9% up-time for 24X7 applications.
• Collaborate with business units to achieve corporate objectives; rolled out programs/systems to reestablish Acura image to next level of luxury brand.
• Designed and developed business tool for senior and C-level management to forecast financially stressed Honda and Acura dealers based on previous and current financial trends.
• Led $2.1M project with a team of 16 and deployed system for new automobile plant in US.
• Designed application architecture at enterprise level to handle heavy traffic among mainframe, mid-range and web applications.

Environment: MS Project, MS Office, RAD, Mainframe, Windows NT, Client-Server, Web

Senior Consultant 
Confidential 1997-2002
Clients: Confidential

• Directed IT services for major companies such as IBM, Nissan North America and American Honda Motor; interfacing with client-side IT and business teams to formulate project plans and schedules as well as determine ROI objectives and deliverables.
• Architected technical solution at enterprise level to integrate and linked CICS/DB2/Cobol applications with Natural/ADABAS applications.
• Led team of eleven for automation of accounts receivable and account payable processes for American Honda Motor’s export department.
• Initiated overhaul of logistics framework for Nissan North America via IT and business process re-engineering, cutting transit time and moderating overhead costs; automated application to purge technical redundancies, improving launch time to market for new models.
• Maintained 99.9% up-time for 24X7 mission-critical applications by reducing incidents via continuous processes improvements.

Environment: MS Project, MS Office, Mainframe, Windows NT

Manager
Confidential 1993-1997
Clients: Confidential

• Executed full-phase IT projects for UK- and US-based clients such as North West Water and Eagle Star Insurance companies from project inception to closing; oversaw on-site/off-site team of 6 direct and 48 indirect reports.
• Interfaced with Farmers Insurance Group to establish scope and design for California Earthquake Policy system.
• Partnered with Anderson Consulting for joint completion of selected engagements, handling project’s IT component for clients such as North West Water.

Environment: MS Project, MS Office, Design/1, Mainframe, Windows NT

Additional: System Engineer 
Confidential 1992-1993

• Responsible for system development for $1B+ industrial/agricultural equipment manufacturer.

Environment: Unix

Technical Skills

• SDLC: Design/1, Rapid Application Development (RAD)
• Software/Tools: MS Project 2007, Visio, MS PowerPoint/Office, MS Access, Brackets, 
  MQ Series, COBOL, SQL, CICS, JCL, DB2, Stored Procedures, VSAM,
  Natural, C, C++, JAVA, XML, ASP, .NET, VB.NET, 
  Mercury Quality Center, Clear Case, AdminTrack, Remedy, Clarity
• Databases: DB2, IMS, ADABAS, MS SQL Server 2000, ORACLE, MS Access, Ingress
• Hardware: IBM ES-9000/3090 mainframe, RS/6000 mid-range, UNIX, PCs, Compatibles