SUMMARY:

• Astute business professional with extensive experience in business analysis & project management.
• Expert at administering quality provision of products and services, with solid background in technical and business processes.
• A proven business strategist in managing, closing issues and addressing risks prior to project impact.
• Team player that is reliable and capable of completing tasks accurately within set of deadlines, making self readily available to assist others while pushing company goals and objectives.

TECHNICAL SKILLS:

Programming: Pascal, C/C++

Operating Systems: Windows9X, 2000, XP, Vista, 7, 10, UNIX, NT, Windows Server 2003

Operating Machines: PC, Macintosh, VC 5090, MC900

Databases: SQL, MS Access

Software Packages/Tools: Mastertrak telematics application, OneBill billing application, OneCall dispatching application, MS - Project, Cognos, Equipsoft, IBM Rational Requisite Pro, Raven, IBM Rational Clear Case, IBM Functional Tester, HTML, Adobe Persuasion, Rational Requirements Composer, MS-Publisher, IBM Rational Clear Quest, Adobe Photoshop, MS-Live Meeting, Wavelink, Open Office, Prelude-SB Client, Costar, Office 2010, Microsoft Exchange 2003, Trend micro, Active Directory, Visio, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Product/Project Manager

Responsibilities:

• Project managed multiple projects for MCFA such as Lift Link Telematics project, OneBill Invoicing project and OneCall Dispatching project through the use of agile methodology.
• Monitored and supported Latin America products.
• Created detail work plans for projects which identified and sequenced the activities needed to successfully complete the project on time and under budget.
• Scoped out project features and created functional requirement specifications for developers through interviews with stakeholders, subject matter experts, dealers/customers.
• Validated requirements with business to ensure accuracy through requirements workshops.
• Managed multiple teams to coordinate development, track progress and keep project moving through project structure.
• Reviewed the project schedule with senior management and revised the schedule as required to keep projects on time.
• Monitored and approved all budgeted project expenditures.
• Engaged in weekly meetings to mitigate risks and discuss issues for each project.
• Logged software defects/bugs and followed them through to resolution.
• Created as - is process designs to understand current state for invoicing, dispatching and telematics on fleet trucks.
• Created to-be process designs for invoicing, dispatching & telematics for implementation of new software.
• Participated in user acceptance testing for applications.
• Developed KPI’s for leadership to make key decisions through the use of new applications.
• Developed training material for projects which consisted of user guides, videos and FAQs.
• Provided training for new software implementations through webinars to dealers and customers.
• Created new content on company portal for FMS group and posted documentation to the website.
• Collaborated and assisted other team members.

Business Analyst

Responsibilities:

• Elicited requirements using interviews and document analysis to comprehend client’s current state in Global Wells Organization.
• Validated requirements with business to ensure accuracy through requirements workshops.
• Developed and managed relationship with business.
• Prioritized and stored requirements to centralize and maintain consistency of requirements.
• Identified and defined detailed process requirements during select & define phase, systematically capturing all specifications and enabling transition to next phase of project.
• Crafted swimlanes, and flow charts to clarify requirements.
• Created traceability matrix to reflect the relationships between requirements and processes.
• Developed deliverables for assigned process areas according to client specifications and project standards and procedures.
• Collaborated and assisted other team members.

Project Management Office Specialist

Responsibilities:

• Analyzed financial SAP reports and validated costs for accuracy.
• Performed budget analytics looking at Capex & Opex, determining ability to increase delivery options or add additional resources; provided management with detailed information regarding items that drove cost increases and identified and highlighted any discrepancies.
• Updated budget based on actuals through maintenance and tracking, providing energy client with actual vs. forecast analysis which ensured that project remained within predetermined parameters.
• Provided weekly status reports for project managers regarding the project by compiling detailed updates from all project leads.
• Created procedures and processes for Client Data Protection as required by Accenture policy.
• Facilitated weekly project status meeting with managers and team leads across the program.
• Set up and configured MS Project, facilitating efficient planning, resource assignment, progress tracking, budget management, and workload analysis.
• Determined project direction by engaging in trend analysis, including costs versus forecasts.
• Logged issues, risks and scope change requests as projects evolved, producing on-time and within budget project by minimizing issues, risks and scope.
• Maintained and tracked issues and risks, verifying closure and addressing risks to minimize and / or negate impact; escalated to senior leadership as needed.
• Facilitated deliverables meeting regarding status and providing weekly updates.
• Maintained and tracked completion of deliverables generating metrics for on time completion.
• Resource Management facilitating onboarding and off boarding of resources.

PMO/Analyst

Responsibilities:

• Analyzed financial SAP reports and designed a forecasting model for reporting of budget.
• Determined project direction by engaging in trend analysis, including costs versus forecasts, Cost Performance Index (CPI), and Schedule Performance Index (SPI) values.
• Performed weekly metrics reporting at program and project levels, including Cost Performance Index and Schedule Performance Index, ensuring projects were on schedule and remained within predefined budget parameters.
• Performed budget analytics looking at Capex & Opex, determining ability to increase delivery options or add additional resources; provided management with detailed information regarding items that drove cost increases and identified and highlighted any discrepancies.
• Updated budget based on actuals through maintenance and tracking, providing energy client with actual vs. forecast analysis which ensured that project remained within predetermined parameters.
• Provided weekly status reports for project managers regarding the project by compiling detailed updates from all project leads.
• Configured MS Project, facilitating efficient planning, resource assignment, progress tracking, budget management, and workload analysis.
• Maintained and tracked issues and risks, verifying closure and addressing risks to minimize and / or negate impact; escalated to senior leadership as needed.
• Resource Management facilitating onboarding and off boarding of resources.
• Executed test scripts for handhelds software ensuring on time completion of testing.
• Assisted in development of training material.

Integration Analyst

Responsibilities:

• Co-lead the design team to ensure quality of delivery.
• Provided weekly status reports to senior managers regarding the project by compiling detailed updates from all project leads for the design team.
• Configured MS Project, facilitating efficient planning, resource assignment, progress tracking, budget management, and workload analysis.
• Met with MET Team on a weekly basis to discuss metrics for reporting, to understand our SPI and CPI.
• Maintained and tracked issues and risks, verifying closure and addressing risks to minimize and / or negate impact; escalated to senior leadership as needed.
• Facilitated many Change Requests to closure.
• Resource Management facilitating onboarding and off boarding of resources.

Confidential

BA Analyst/Process Lead

Responsibilities:

• Elicited requirements using interviews and document analysis to comprehend client’s current state.
• Conducted and participated in Joint Application Design sessions, ensuring cross-team communication and collaboration to attain consensus for final approval.
• Prioritized and stored requirements using RequisitePro to centralize and maintain consistency of requirements.
• Identified and defined detailed process requirements during design phase, systematically capturing all specifications and enabling transition to next phase of project.
• Crafted swimlanes, flow charts and use cases to identify, clarify and organize requirements.
• Created traceability matrix to reflect the relationships between requirements all the way through implementation.
• Analyzed and designed relevant program / project processes and procedures, enhancing client’s efficiency
• Configured tools according to client requirements and design.
• Developed work products for assigned process areas according to client specifications and project standards and procedures.
• Participated in peer reviews and documented findings according to peer review processes and procedures, delivering error proof documentation which met client content standards.
• Facilitated on-time project completion and provided new project team members with tools required for task delivery by assisting in training, data validation and testing for SAP application and IBM tools such as Requisite Pro and Clear Quest.
• Developed and maintained deliverable Wiki site for knowledge exchange by quickly acquiring Wiki coding skills; recognized as ‘go to’ person for all assets developed within group.
• Lead “Train the Trainer” sessions, increasing client proficiencies and success upon project completion by preparing internal subject matter expert.
• Executed test scripts for software development to test that the system functions as expected.
• Logged and flagged any major defects during testing.
• Logged issues, risks and scope change requests as projects evolved, producing on-time and within budget project by minimizing issues, risks and scope.

IT Analyst

Responsibilities:

• Gathered and documented business requirements and defined functional specifications, resulting in recognition for seamless project implementation and technical support delivery.
• Analyzed, developed, and implemented solutions based on business needs, reducing company costs and increasing efficiency.
• Resolved questions and issues by working side-by-side with other departments.
• Proposed alternative solutions to business problems and selected preferred solutions, increasing communication efficiencies through technical tools such as web conferencing and VPN.
• Increased efficiencies and reduced costs by recommending technology products (hardware and software) for purchase based on business needs.
• Tested, developed and deployed new hardware, software and related technologies, such as radio frequency scanning (RF), increasing operational efficiencies while ensuring that solutions met business requirements.
• Prepared training material for users of new system, enabling employees to quickly master new system and processes and avoiding disruptions to business operations.
• Enhanced employee productivity and proficiencies by delivering training on software such as MS Office, VPN, and video conferencing.
• Supervised implementation of new systems, verifying that networks, hardware, and software was properly configured / installed and functional.
• Provided standard help-desk support for end user hardware and software issues, providing quick and effective solutions while minimizing impact of issues.
• Monitored and analyzed network performance across organization’s LANs, WANs and wireless deployments, validating proper operations without drops or performance issues.
• Monitored data backups through Veritas, ensuring daily backup schedules were completed.
• Resolved network-related hardware issues by installing network interface cards, working with cabling, and installing hubs or routers.
• Maintained services, enhanced capabilities, and prevented system outages by identifying and resolving operating system/software issues.