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Sr. Project Manager Resume

The Woodlands, TX

PROFESSIONAL EXPERIENCE:

Confidential, The Woodlands, TX

Sr. Project Manager

Responsibilities:

  • Responsible for managing a team of technical and functional resources on the configuration and development of financial installments for Confidential USA. This involved the onboarding of Retail Installment Contracts utilizing different interest rate methods and pricing tiers for various states in the U.S.
  • Program Management: Manager and main point of contact for all Direct Loan processing including but not limited to credit, compliance, customer service, and project accounting.
  • Practice/Methodology Management: Managed onshore and offshore resources utilizing the ITIL and AGILE Methods. Built projects using JIRA and CONFLUENCE to track and monitor project work tasks and iterations. Used MS PROJECT and SERVICE NOW to capture project reporting and cost.
  • Security and Audit Control Management: Responsible for building and leading the Project Delivery Framework and auditing assessment of Confidential PMO and Network Security Framework and Incident Management. SDLC Project checks included but not limited to: True business cases, project artifacts, scope, project approach, realization, proper and efficient change control, risks and risks tolerance/levels, issues, dependencies, etc. Summary and assessment of findings provided to CIO
  • Contract Management: Managed a team of business analyst responsible for contract pricing of products to include various interest rate tiers, rebating, pricing, rebates, and customer by - backs procedures.
  • Vendor Management: Interaction management of three distinct vendor relationships including FISERV, SERVICE NOW, and STATE and REGULATORY COMPLIANCE groups.
  • Upgrade Management: Managed the upgrade of FISERV Premier Version 9.0. to various other Confidential business lines including Customer Accounting, Credit, and Special Projects.
  • Stakeholder Management: Weekly/Monthly reporting to executives and stakeholders providing insight into project budget, milestones, risks, and dependencies.

Confidential, Houston, TX

Principal Manager

Responsibilities:

  • Responsible for the management of three distinct Revenue Cycle System Domains --- Patient Accounting/Revenue Cycle Systems/EMR Document Imaging--- in support of the new EPIC implementation rollout. Managed a cross functional team of 15+ functional and technical (Onsite and Remote) resources with heavy involvement with 3rd Party integrators/suppliers: EPIC, Confidential, CITRIX, HEALTHLINE, MIDAS, and OPTUM utilizing analysis, scoping, configuration, integration, testing and deployment management of healthcare processes and various other system application implementations.
  • Program Management: Manager and main point of contact for Houston Methodist IT Revenue Cycle Systems Organization reporting into Director of Revenue Cycle Systems.
  • Practice/Methodology Management: Managed all REV Cycle System applications for Patient Accounting, Revenue Cycle, and Document Imaging. Integrated and collaborated with internal hospital departments for EPIC Implementation including: CBO, HIM, PO, HD, BI, and REPORTING. Used both WATERFALL and AGILE methods for project delivery and created detailed project plans and integrated program plans utilizing MS Project and Primavera P6.
  • Customer Relationship Management CRM: Managed a two member team responsible for Oracle Confidential Hospital Analytics and CRYSTAL reports in generation of a KP219 report housing all Hospital demographic information.
  • Upgrade Management: Managed the upgrade of HPF 15.x to MPF v16.x, Confidential /PCA/MCA/PCON/ECHO/MIDAS/PHS application revisions, along with various other system application upgrades including: database upgrades, data migration, training, testing, and reporting.
  • Infrastructure/Security Management: Supported the effort of upgrading 60+ Applications while working with the Infra-Security team to upgrade all supporting Rev Cycle apps to JAVA 8.102, coupled with sizing the server farm to handle the data volume/traffic via CITRIX.
  • Stakeholder Management: Weekly/Monthly reporting to executives and stakeholders providing insight into project budget, milestones, risks, and dependencies.

Confidential, Houston, TX

Global Mobility Project Manager

Responsibilities:

  • Program Management: Delivery lead and main point of contact for Confidential Delivery Services Organization reporting into Director of Western Hemisphere for Mobility.
  • Practice/Methodology Management: Managed all SAP Sybase Mobile Device Management (MDM) and CRM project workstreams using the AGILE and ITIL development methodology with a focus on deploying (20,000) iPhones to Confidential field users in remote sites across the globe. Managed Confidential ’s PPM Tool, MS Project and SalesForce CRM, and supported PM tool sets used to ensure Mobility and customer facing deliverables and milestones were captured within the HAL IT-PMO framework and methodology.
  • Audit Control Management: Project Lead to the PMO Manager in auditing HAL-PMO Standards and Best practices of the SDLC and AGILE methodology for Confidential SEGMI Program. Evaluated a mix of waterfall and agile development projects in analyzing if sufficient governance and best practices were in place. Built templates to capture information and created summary slide deck for presentation to VP of Western Hemisphere.
  • SAP/Oracle Management: Managed the upgrade of SAP Afaria 6.6 to 7.0 and Sybase SUP 2.1.2 to 2.2. Coordinated effort to include integration and upgrade of Oracle 10g to 11i environment build, SUP Solution Manager client and database upgradability, data migration, QA, and testing.
  • Stakeholder Management: Weekly reporting (Globally) to both Confidential Western and Eastern Hemisphere executives and stakeholders providing insight into project budget, milestones, risks, and dependencies. Along with conducting executive monthly steering committee meetings for Mobility.
  • Infrastructure/Security Management: Conducted planning and technical design sessions with a cross functional team of infra-security specialists in order to define the technical blueprint for back-end processing of the server landscape utilizing JUNIPER NETWORKS, CISCO, VZW, IBM, SAP, TELUS, and HP infrastructure.

Confidential, Houston, TX

Global Project Manager

Responsibilities:

  • Responsible for managing a team of (Onsite and Offshore) application and technical resources along with interfacing with three different 3rd Party Suppliers for the analysis, scoping, configuration, integration, testing, and release management of SAP, Oracle, Siebel, Genesys CTI, Avaya CC6, and various other Confidential /Casper CRM related connected applications.
  • Program Management: Onsite lead and main point of contact for five Confidential /Casper downstream systems application solutions. Liaison between the Confidential CIM Program, IRM, BAM/CSC Competency, and CIM Testing On/Offshore Technical teams.
  • Practice/Methodology Management: Managed all project workstreams within Confidential ’s IT-PMO PDF Framework and PMT reporting tool using both the WATERFALL and AGILE methodologies. Aligned with CIM PMO for portfolio management and project health. Managed project successfully through creation of detailed project plans and predefined Stage Gates for business stakeholders’ approval, acceptance, and support.
  • Release Management: Managed and coordinated the Confidential PCP and PoAP efforts to include: Confidential CRM connected App’s, Oracle DB upgrade from 10g to 11g, Siebel DB upgrade from 10g to 11g, Genesys upgrade from 6.5 to 8.0, Global Testing, Cutover, and Go-live support.
  • Stakeholder Management: Weekly reporting (Globally) to both Confidential CIM and IRM Executive management and stakeholders providing insight into project budget, milestones, risks, and dependencies. Along with conducting executive monthly steering committee meetings.
  • Business SME: Conducted JAD and planning sessions with a team of technical and back-end support specialists in order to scope the baseline technical design, project level of effort, and schedule for Project Casper.

Confidential, Charlotte, NC

Global Program Release Manager

Responsibilities:

  • Responsible for managing a team of 45 (Onsite and Offshore) business and technical resources along with interfacing with six different implementation partners for the analysis, configuration, integration, testing, and release management of Oracle EBS, Siebel CRM L&O-Business Intelligence, Sterling Order Mgmt., and ESB.
  • Program/Methodology Management: Onsite lead and main point of contact for the four main Confidential business units. Liaison between the PMO, Confidential Business Center, and On/Offshore Technical teams. Created an AGILE PMO framework for Oracle 11.5.10 BI functional requirements document for data source translation for SIT LOB; for the completion and refinement of data mappings between data sources amongst workstreams.
  • Practice Management: Managed to build a POC on importing selected tables from the different LOBs with sample data from the production database into the Oracle 11g warehouse, configuring the Oracle BIEE, creating a repository to read from the tables and create reports and dashboards from Oracle BI presentation services, to justify the gain of a consolidated DW and reporting from it to help manage the Confidential CRM initiative.
  • Project Accounting and Status: Weekly reporting to executive management and stakeholders providing insight into program budget, high level milestones, risks, and timelines.
  • Business SME: Conducted JAD sessions with stakeholders of different LOBs within Confidential to elaborate on the business drivers, stakeholder vision, organizational mission, high-level requirements, and program/project objectives.
  • Release Management: Managed four service platforms with 21 releases of code and enhancements of the SPR2/4 release structure relating to Oracle EBS, Sterling, ESB, and customized back-end systems.

Confidential, Houston, TX

Program Principal Consultant

Responsibilities:

  • Responsible for managing a team of 15 cross functional Infrastructure Engineers and Architects for the configuration and build out of three Cloud Computing Customer Centers (Egham-UK, Houston, and Phoenix).
  • Program Management: Created and led global infrastructure management service offering for managing Software-As-A Service model within Confidential ’s CLM model.
  • New Product Development: Responsible for the next wave of Confidential products. The product offering extended management and reporting capabilities into the ‘Cloud’ by using several existing Confidential products in a pre-packaged, pre-integrated architecture.
  • Project Accounting and Status: Weekly reporting to executive management and stakeholders providing insight into program budget, high level milestones, risks, and timelines.
  • Capital Expenditures: Responsible for 2.2 million dollar CAP-X budget and all corresponding engagement economics.

Confidential, Houston, TX

Oracle EBS Director

Responsibilities:

  • Managed (hands-on) and directed six Oracle EBS cross-functional technologies within a 10 month project timeframe/deadline that included Oracle EBS for (FI, HR, Projects) Oracle OBIEE, Oracle BAM, Oracle UPK, Portal and Siebel CRM On Demand for Sales, Marketing and Call Center, using a cross project management methodology approach to ensure success of all project workstreams and completion of deliverables.
  • Practice Management: Managed a third party consultancy firm that aided in implementation services and support of Oracle EBS solution sets, workstream management, and engagement project lifecycles.
  • Portfolio/Methodology Management: Planned and administered a PMO Framework and Organization Change Management Business Readiness Framework that did not exist in the history of the company utilizing MS Project and Primavera and Requisite Pro.
  • Project Accounting and Status: Developed and coordinated program level activities to provide board of directors and executive management insight to program budget, milestones, risks, strategies, and schedule.
  • Capital Expenditures: Responsible for 1.2 million dollar CAP-X budget and all corresponding engagement economics.
  • Human Resource Functions: Responsible for 55 direct reports and 15 external consultants.

Confidential

HSE/PSM Principal Consultant

Responsibilities:

  • Management Lead responsible for managing a team of 25 Consultants on medium to large application development projects using the Confidential MOC methodology for Health Safety Environmental (HSE) and Process Safety Management (PSM) for upstream oil and gas clients.
  • Practice Management: Led JAD sessions working with an integrated team of petroleum engineers, well engineers, and oil field operations personnel to glean system application requirements for the upstream system functionality including project accounting, land lease, and compliance reporting.
  • Responsible for providing Stature Management of Change MOC/PHA EAI data mappings and views/optics for Enterprise.
  • Upstream integration of assets, operations, oil field services, and well management data.
  • Created and developed a new organizational PMO Office and project lifecycle methodology in order to streamline a more iterative and adaptive approach to upstream COTS applications development related to integration and data mappings from Stature into SAP and Oracle PM modules.
  • Responsible for the creation of SOW’s, response to RFP’s, Professional Services quotes and proposals; outlining implementation LOE’s, Project/Program risks, PMO Framework Methodology, timelines, and critical success factors.
  • Portfolio Management: Planned and administered a PMO Framework and Organization Change Management Business Readiness Framework that did not exist in the history of the company.
  • Business Development: Played critical role in managing and expanding key accounts including Williams E&P, Anadarko, Confidential WTC, and Champion Technologies; provided strong support to sales team in product and service up-sell.
  • Human Resource Functions: Directed and coordinated activities of 15 remote Project Managers (U.S. and Canada) to ensure projects were on schedule and within prescribed budget using MS Project, prepared weekly program status reports, budget reports and risks matrices for management across geographies.
  • Responsible for hiring, evaluating, mentoring, and career development of internal consulting resources.
  • Project Accounting: Management of regional P&L.
  • Additional Duties: Central point of contact for all customer satisfaction issues, remediation of project personnel problems, deliverable acceptance and overall success of project engagements.
  • Key Oil & Gas, Energy and Utility Projects:
  • Anadarko Petroleum, Williams E&P, Gulf Coast Waste Disposal Authority, Confidential WTC, BP Canada

Confidential, Needham, MA

Program Manager

Responsibilities:

  • Responsible for overall PLM Common Change Process - Change Management ( Confidential ) for airplane configuration, evaluation of impacts to those changes across all key stakeholders, as well as the automation, documentation and audit of all change data, participants, and steps.
  • Program Management: Responsible for PLM programmatic management in the areas of: scope, cost, quality, communication, risk, human resource, and time.

Confidential, Houston, TX

Manager

Responsibilities:

  • Experienced Hire CRM Manager responsible for leading SalesForce.com, ORACLE and SAP COTS solutions for Confidential clients.
  • Practice Management: Served as program/delivery/release manager for all aspects of multiple projects. Accountabilities included client management, program management, partner interaction, project planning, and implementation strategy.
  • Responsible for writing training manuals, documentation, scope definition, and management of client deliverables.
  • Project Management Office: Planned and administered Confidential Method methodology to ensure engagement success.
  • Project Accounting and Status: Worked with partners and Sr. Managers to meet Confidential service and delivery.
  • Business Development: Supported Pre-Sales and Sales on CRM positioning, CRM proposal coordination, and CRM business development. Responsible for adhering to Confidential ’s corporate product and services strategy. Worked on several internal CRM proposals and was awarded the contract, one being an $18 million opportunity for a retail Supply Chain Company.
  • Project Management Office: Planned and Administered Confidential Method CRM methodology to ensure engagement success.

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