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It Manager Resume

SUMMARY:

  • 15 Years’ experience in the IT Industry across the Insurance Domain with expertise in Program/Application Delivery Management
  • Seasoned, highly committed and result - oriented IT Manager with expertise in programs in a complex, cross-functional (matrix) environment with highly diversified business groups. Proven experience in managing IT Development projects with track record of successful delivery of strategic projects within the allocated budget. Demonstrated experience working and collaborating with Senior Leadership (VP, CIO level).Developed significant reputation for leadership due to excellent relationship with employees and willingness to lead by example.
  • 15 years of IT industry experience encompassing a wide range of skill sets and roles in the Insurance domain
  • Strong experience in managing enterprise level strategic programs as well as global service delivery across IT
  • Extensive experience in managing project scope, cost, schedule, procurement, human resources and budget across IT Development Projects
  • Well known for bringing in improvements through Strategic and Tactical planning with a strong focus on Risk assessment and contingency planning
  • Continuously identifying areas of Process Improvements resulting in automation of tasks and reduction of IT Budget
  • Creation of SOWs(Statement of Work) for outsourced services, new proposals, Service Management, KPI tracking and management, owning the Change Management Process, identifying areas of improvement
  • Solid experience working and interacting with Senior Management and leadership teams(Directors, VPs and CIO)
  • Experienced in Service Management with focus on improvements and value additions generated from the Service.
  • Extensive use of tools like
  • ServiceNow for Incident Management, Problem Management, Knowledge Management, Change Management, Reporting metrics etc.
  • Daptiv, Clarity, MS Projects for Project Management, Visio
  • Experienced in Project Management for projects involving:
  • New technology/software/tool implementation
  • Data migration and Data warehousing projects
  • Sunset of Legacy applications and migration to new platforms/Application consolidation
  • Integration of different applications, creating enterprise level platforms/data repositories
  • Creating new web platforms
  • Implementing projects involving outsourced services/hosting third party vendor products
  • Multi- Technology Projects across Development as well as Change Management process
  • Agile, Waterfall and Iterative model.
  • Experience working in an Onsite-Offshore model
  • Experience in working in matrix teams as well as multi-location teams
  • Great analytical skills with experience managing Architect, pier Business Analysts, Systems Analysts, SMEs, Test Lead, Project Lead, and other project management resources.
  • Experienced in Project Management tools like MS Project, Daptiv, Clarity

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager

Responsibilities:

  • Management of Scope, Schedule, Time, Cost and Risk
  • Developing the Project Management Plan and ensuring that the projects is within the baselines
  • Status Reporting/presentation to Senior Leadership for the project
  • Managing stakeholder requirements and conflicts, if any.
  • Ensuring that the project performance on cost and schedule are maintained within the baselines and the allocating budgets
  • Managing a team split between Onshore and Offshore
  • Leading Daily Hurdles and coordinating between various teams involved like IT Application Development, HaDoop Development, Production Support Team, QA Team, etc
  • Reporting and Presenting project status and Health to the PMO and Senior Leadership on a weekly basis
  • Managing Resource assignments and Budgeting for the project using Clarity
  • Team development (Hiring/Firing/Development/Appraisals) for efficient and successful delivery

Technical Environments & Tools: MS PowerPoint, MS Word, MS Excel, Clarity

Confidential

Program Manager/Service Delivery Manager

Responsibilities:

  • Responsibilities on IT Project Development(It applications as well as Data Warehousing projects)
  • Management of a team of resources working on IT projects
  • Management of Scope, Schedule, Time, Cost and Risk of IT projects
  • Developing the Project Management Plan and ensuring that the projects are within the baselines for strategic projects
  • Status Reporting to Senior Leadership for the projects
  • Playing a key Role in identification of risks and their mitigation Plan/risk responses
  • Managing stakeholder requirements and conflicts, if any.
  • Ensuring that the project performance on cost and schedule are maintained within the baselines and the allocating budgets
  • Monitoring and maintaining the project scope against the Project charter and Scope Management Plans
  • Managing a team split between Onshore and Offshore
  • Identifying areas of improvement and suggesting new process changes to the PMO team so that the IT organization can handle projects better
  • Managing and guiding other junior Project Managers reporting to me
  • Delivery and Project Management for all Development work assigned to the team.
  • Facilitate meetings and discussions across different teams within IT as well as Business
  • Managing project deliverables for Agile and Iterative models of Project Management
  • Managing the implementation and future enhancements of ServiceNow across the IT organization
  • Responsibilities for IT Production Support Manager
  • Delivery Management and point of Escalation for the Production Support activities
  • Defining KPIs and parameters for SLA management
  • Ensuring adherence to the SLA by the team
  • Process improvements, identifying areas for improvement, value additions from the service
  • Defining processes and ensure that those are followed for transition when new projects are deployed to Production
  • Resource Management, allocations in projects, support service, maintaining the ROTA, firing/hiring resources,trainings,appraisals
  • Weekly and Monthly Review reports and sessions with Senior Management to review the Service Quality, creation of Dashboards
  • Creation of SOW(Statement of Work), presenting it to the Senior Management and ensuring the approval process
  • Participation in proposal and defining the team structure for improving the Service Level
  • Identifying areas of outsourcing the service to Offshore for cost optimization without impacting the service level
  • Review and approve the Change Management process, access requests, procurement of software/hardware of the team etc.
  • Extensive use of ServiceNow for Incident Management, Problem Management, Knowledge Management, Change Management, Reporting metrics etc.
  • Delivery management for both Projects and Support Activities
  • Hiring/firing resources based on project needs
  • Performing Team Building activities to motivate the team through rewards and recognition, team games, project lunch party’s after key project implementations
  • Implementing new process improvements aligned to the organizations goals
  • Ensuring skill development and growth in the team by enforcing certifications, learning new skills for the Team members
  • Performance appraisals on the resources

Technical Environments & Tools: MS PowerPoint, MS Word, MS Excel, Daptiv, ServiceNow, JIRA

Confidential

Senior Project Manager

Responsibilities:

  • Manage the Project Scope, Schedule and Cost
  • Facilitate discussions with the different IT groups to understand the system impacts
  • Manage the Project Plan and the project deliverables for Agile projects
  • Identify Risks and plan for their mitigation
  • Manage resources working in a matrix organization with multi-location team as well as offshore
  • Drive the project from the requirements phase to post deployment warranty support and sign-off/acceptance by Business

Technical Environments & Tools: .Net, MS PowerPoint, MS Projects, Word, Excel, JIRA

Confidential

Project Manager

Responsibilities:

  • Project Management across strategic projects like
  • Creation of an Enterprise DatawareHouse (EDW) by consolidating multiple data ware houses and Datamarts that was used across various applications.
  • Creation of a DataMart (IMDM) that would serve as a centralized repository for all investment data and the performance information of funds. This project involved sun setting of the existing application used to maintain Investment data and creating new workflows and recreating the reporting needs of the end users. Involved extensive interaction with senior level VPs and RMs of the company.
  • Managing the Project scope, schedule and cost and ensuring that the project goals are in line with the organization goals
  • Managing multiple stakeholders and their requirements including conflicting interests
  • Creating and maintaining and tracking the Project Management Plans for any variances in cost, scope or schedule
  • Identification of risks and their management with the objective to stay within budget and proper utilization of Reserves, if required.
  • Facilitating sessions with Business and the Project team to ensure clarity of requirements
  • Status Reporting to Senior Leadership on Project status and Performance
  • Tracking the Project team’s performance and acting promptly on any risks or issues identified
  • Managing the deliverable quality, timeliness and accuracy
  • Sessions with the Technology experts to help them transform the requirements into technical specs
  • Ensuring acceptance of deliverables by the Business Team and appropriate sign-offs on deliverables at identified checkpoints of the project phases
  • Facilitating brainstorming sessions with different groups of stakeholders to capture their views on the future state of reports to be generated from the software being developed

Technical Environments & Tools: MS PowerPoint, MS Projects, Word, Excel, Visio, .Net, Oracle 10g, JIRA

Confidential

Project Manager

Responsibilities:

  • Create the Project Plan and track the progress of the project as per the different sprints
  • Ensure that the scope, budget, schedule and overall project quality is met
  • Gather the requirements from the end users and preparation of the Requirement Specification documents
  • Preparation of Use Cases and Process Flow Diagrams for the requirements
  • Interaction with the technical team to translate the requirements into technical specs for development
  • Guide the development team in creating the framework for development
  • Weekly status reporting to the project sponsors including status, milestones, issues and risks
  • Stakeholder management and conflict resolution
  • Development of reports using SSRS
  • Creation of scripts for database objects like tables, constraints, stored procedures etc
  • Identification of risks and the plans for mitigation
  • Ensure that the progress in on track for each of the sprints
  • Creation of test cases and testing before moving to UAT
  • Team management and technical guidance to the team for building the application
  • Provide demos to the user community at the end of each phase and in corporate their feedbacks into the system.
  • Ensure that all processes are followed and corresponding signoffs received

Technical Environments & Tools: ASP.Net, MVC, SSRS, Sql Server 2010, MS PowerPoint, MS Projects, Word, Excel

Confidential

Project Manager

Responsibilities:

  • Create the project plan, budget, identify resources, manage resource allocations for each sprint
  • Provide technology suggestion to the client and the associated cost for the approach
  • Own the traceability matrix to ensure that all the requirements are captured and mapped to the corresponding development items(Tranches)
  • Gather requirements from multiple stakeholders involving different levels of complexity.
  • Preparation of Use Cases, Sequence diagrams for the business workflows
  • Technical analysis of the requirements
  • Preparation of Business Requirement Document based on the different workflows.
  • Status meeting with the team address their concerns
  • Identification of risks and their mitigation as the project involved a matrix environment
  • Project status reporting to the senior management and the customer in weekly calls
  • Agile model for used for the project

Technical Environments & Tools: SharePoint 2010, Visual Studio, Oracle 11g, MS PowerPoint, Clarity, Word, Excel

Confidential

Technical Project Manager

Responsibilities:

  • Interacting with business users across various countries to capture the requirements
  • Estimate the effort and provide timelines for the enhancements for the different iterations
  • Define the Change Requests to be delivered in each Release and ensure that the budget and scope are met
  • Ensure that Change Requests do not conflict with existing functionalities
  • Mapping of requirements to existing screen functionalities
  • Running SQL queries to ensure that the requirements do not conflict with the technical specifications
  • Development of new reports and the underlying sql queries
  • Ensure that the dynamic nature of the requirements due to the use of Agile methodology do not impact the project scope or budget.
  • Coordinating the integration activities between different teams
  • Creation of test cases and performing Unit and Integration testing
  • Status reporting to the customer on a weekly basis followed be a status call with the senior management
  • Ensure that the deployments are flawless with almost zero issues reported using UAT
  • Ensure Production rollouts are completed with no issues reported on go-live
  • Successful setup of an offshore delivery Center and provide confidence to the customer on the offshore delivery

Technical Environments & Tools: ASP.Net, Oracle 11g, Java, MS PowerPoint, Clarity, Word, Excel, JIRA

Confidential

Technical Project Manager

Responsibilities:

  • Interacting with Business users, different IT Teams as well as with offshore and onsite teams
  • Analysis of requirements and preparation of Traceability matrix. Discussion with Business users to ensure that all the requirements are being captured properly
  • Preparation of swimlanes and Use cases to depict the workflows in the old system and the corresponding workflows in the new system for the Policy Administration System
  • Preparation of the Business Requirement Document(BRD) and the corresponding signoffs from the stakeholders
  • Creation of the technical specifications for the development team
  • Preparation of tasks & sub-tasks as per the analysis and also involved in effort estimation for each tasks & sub-tasks.
  • Preparation of the project plan based on the deliveries to for each Sprint
  • Tracking the progress of project work on a regular basis and reporting the status to the client and TCS senior management
  • Track each sprint closely to ensure successful implementation
  • Based on the requirements, created the design framework for the migration. Suggested the proposed design to the client for review.
  • Guide the development activities in the new system
  • Mapping of data and functionalities in the old and new systems
  • Data analysis to ensure successful migration
  • Ensure and facilitate successful integration across different applications
  • Query the new databases to ensure that the functionalities/Business rules from the old system are successfully migrated over
  • Provide resolutions to issues/disputes and address escalated matters by guiding team members
  • Identify challenges in the migration and come up with a solution based on the facts
  • Work very closely with the end users of the system
  • Vendor Management for the Outsourced Service for customizing the third party product

Technical Environments & Tools: .Net, Java, Oracle 10g, MS PowerPoint, MS Projects, Word, Excel, Clarity

Confidential

Technical Project Lead

Responsibilities:

  • Vendor coordination for analysing the database and finally creating it
  • Coordination with business and externals clients for requirement analysis
  • Data analysis for the designing of the new tables based on the business requirements
  • Analysis of the feeds from the source system to create the new database that would be used for reporting purposes by the business team
  • Creation of the Business Requirement Document
  • Technical analysis of requirements and finalizing design approach
  • Data modelling and creating the database structure
  • Technical/Business guidance to the team members to create the database
  • Perform feasibility study of the solution
  • Delivery management for the project
  • Status reporting to the customer as well as TCS Management
  • Monitoring the Production support Team and addressing issues/ escalations in the production support area
  • Maintaining the shift rooster for support activities

Technical Environments & Tools: .Net, Pearl, Oracle 10g, ErWin, MS PowerPoint, MS Projects, Word, Excel, Clarity, JIRA

Confidential

Lead Business System Analyst

Responsibilities:

  • Vendor coordination/management to get the project going
  • Preparation of Project Plan and tracking of the project status for each sprint
  • Requirement analysis through sessions with the business team and documentation of Business Requirement for the Licensing and Compensation applications
  • Mapping of requirements from old system to new system and preparation of mapping documents, Traceability Matrix/ Use Cases and swim lanes
  • Preparation of the Business Requirement document(BRD) and the mapping documents for the conversion
  • Data analysis to ensure successful migration to the new system
  • Generate various reports by querying the database to map business requirements to technical specifications
  • Identification of Data Migration issues and providing resolutions keeping the Business functionality intact
  • Coordination between Confidential Business, vendor, external partners, testing team and the Offshore Teams
  • Technical analysis for the requirements gathered from the business for the automation of certain components for internal development
  • Development of database scripts and stored procedures
  • Coordinate the integration activities across different interfacing applications
  • Creation of test cases for QA and UAT testing
  • Performing initial Quality assurance of the developed items
  • Delivery management of the project in the different sprints
  • Status reporting to senior management through weekly reports, monthly Steering Committee meetings and PMO meetings
  • Monitoring the project health, managing escalations
  • Multiple stakeholder management
  • Ensuring proper data migration
  • Ensure Red Flags are mitigated through proper planning
  • Release implementation and warranty support

Technical Environments & Tools: .Net, Oracle 10g, MS PowerPoint, MS Projects, Word, Excel, Clarity, JIRA

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