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Project Manager Resume

SUMMARY:

  • 12+ years of progressive experience in IT Product and Services based organizations
  • Strong experience in software lifecycle phases across different verticals as Individual contributor and as Manager
  • PMP trained experienced Program Manager, delivering SAP Customer and Partner - focussed on-Premise and Cloud (SaaS) based services and solutions across regions and product line
  • Supported strategic SAP Customers and Partners with resolution of implementation issues pre and post go-live in collaboration with globally distributed cross-functional teams
  • Worked with America, Europe and Asia based teams in complex matrix setup, on high visibility programs

TECHNICAL SKILLS:

  • SAP CRM Service, ERP HCM - on Cloud, on Premise,SAP Business ByDesign CRM, Successfactors - SaaS
  • QA, SDLC, RFP, leading Quality Gates, MS SQL Server
  • Rolling-in Customer requirements, Presales support
  • Scope, Cost, Schedule, Quality, Risk Management
  • Providing expert guidance to SaaS Partners/ Customers for resolution of critical implementation issues
  • Rolling-out high level Roadmap, managing escalations
  • Managing Software product lifecycle from Portfolio to Release while meeting release KPIs
  • Trend Analyses, Forecasting, Inferential Statistics
  • Agile, LEAN, Continuous Improvement (KAIZEN), Confidential
  • Presenting to large audiences and Executive Leadership
  • Technologies: MS SQL Server 2014, Data Mining, Trend Analyses, Forecasting, Esri BAO ArcGIS 5.5
  • Netweaver Enterprise Portal, Knowledge Management, Business Process Management, R/3 Integration
  • Managing Analytics programs, local and virtual teams
  • Collaborating with Engineering, Presales, Field, Support, Legal, Product Management, Education, Support across geographies for defining Test scope, issue resolution
  • Reproducing customer issues on reference landscapes
  • Developing KPIs, metrics for data driven decision-making
  • Project Confidential ; Monitoring and review of Customer/ Partner licensing needs; Change Management
  • QA, Training, creating Knowledge Base, Reporting
  • Managing Pilot and full scope project releases
  • JAM, JIRA, Incident Management, Visio, MS Projects, SAP Cloud Application Studio, HP ALM, VSS, Advanced Excel

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

  • Analyzed inferential statistical capabilities of proprietary software pertaining to Chi-Square, t, z tests and prepared product guides for documenting the same
  • Collaborated with data analysts to understand how cross-enterprise data sets are used to prepare industry specific survey outcomes for the Automotive industry
  • Validated data consistency for dashboards designed for global consumer survey outcomes across multiple industries
  • Supported with analyses and redesign of incident workflow for Service Requests/ Incidents in IS department
  • Collaborated with Novell Service Desk Support to implement feature requests in Service Desk 7.2 intra-enterprise incident management system
  • Evaluated feasibility of incident event-tracking by connecting PostgreSQL Win x86 with productive Service Desk 7.1
  • Supported in preparation of enterprise-wide Oracle eBusiness Suite 12.1.3 upgrade by ramping-up on QTest tool

Confidential

Senior Project Manager

Responsibilities:

  • Supported Customers and Partners of SAP’s integrated Cloud suite solution for upper Mid-Market Customers - ‘Business ByDesign’, with solution propositioning on escalated issues, before Go-Live
  • Strong understanding of SaaS Cloud delivery and support, focusing on ByDesign CRM
  • Worked closely with 100+ members of ByDesign - Engineering, Product Management, Localization, and both ByDesign and C4C Support teams, for solutioning and speedy resolution of implementation issues pre and post Go-Live
  • Supported SAP Partners and Customers with development of ByDesign solution extensions via Cloud Application Studio
  • Prioritized and rolled-out requirements to Product Owners, for Takt-based development across quarterly releases
  • Supported global Customers and Partners with rolling-in requirements for ByDesign CRM Idea Place
  • Supported Presales teams with Sales Fitment Analyses of ByDesign for Prospects

Senior Quality and Project Manager

Confidential

Responsibilities:

  • Managed team of 15 senior Techno-functional consultants responsible for validating all major releases and support packages, of SAP HANA, Business Objects, Netweaver, Mobile and Business Suite integration solutions, as Line manager and 30+ member virtual team as Project Manager
  • Ensured delivery of projects using Waterfall, LEAN/ Agile methodology within Schedule, Scope and Budget while working closely with Scrum teams, in complex matrix setup
  • Managed cross-functional distributed teams with high engagement across project lifecycles
  • Provided product feedback after every takt, analyzed test coverage from Burndown charts, participated in Scrum, tracked progress of JIRA impediment resolution via Kanban
  • Developed high-performing Project Teams, prepared and managed Project Plans, Quality Metrics and Test Artifacts
  • Oversaw automation of common business scenarios and functional validation of SAP HANA 1.0 Analytics pilot releases
  • Strong experience in Global Partner and Vendor Management:
  • Forecasted demand for vendor resources (lead generation, budgeting, sourcing, rate negotiation, purchase orders, legal agreement)
  • Enabled Partners across India, China, Germany, US, by inviting global System Integrator, Technology Partners for product validation pre-release; Onboarded vendor consultants for resource augmentation for niche skills
  • Ensured delivery of SAP Partner-centric service as Global Service Owner across China, India, Germany and US
  • Actively drove Kaizen (Continuous Improvement) at LoB and Team level, with regular focus on impediment resolution
  • Align service delivery across takts, in coordination with Product Management, Engineering, Go-to-Market, PMO, Senior Leadership and Release Management teams
  • Performed Board and Executive level reporting and presentation on high visibility programs

Quality Management Lead/ Associate Manager Quality

Confidential

Responsibilities:

  • Led SAP Custom Development project DMP (Defence MILSTRIP Purchasing) 1.0 as Production Project Lead from Production to release in close collaboration with Solution Management, Quality and Engineering Program Leads, overseeing Program Risk, Milestone adherence in compliance with Confidential, Product standards and Corporate Requirements
  • Validated several major release, upgrade and support package projects, as Functional consultant:
  • Assisted management with de-escalations; Mentored project consultants to achieve and exceed learning goals
  • Presented 10 Hands-On and Lecture session presentations at SAP Technology Conferences over 9 years as multiplier
  • Trained ~200 external and 50+ internal attendees at SAP on SAP NetWeaver Technology Platform and SAP01

Software Engineer

Confidential

Responsibilities:

  • Tested Telecom, Retail and Pharmaceutical web applications, based on Java, .NET technologies,
  • Performed Functional, Database, Module and Integration testing
  • Generated detailed Test Cases from Requirement Specifications, based on Business Rules, Change Requests and Exceptions and reported to Project Manager
  • Reported and tracked defects, prepared metrics; Ensured Version control using CVS, VSS

Software Engineer

Confidential

Responsibilities:

  • Tested PALM 5.1 PDA-oriented handhelds in 6 International languages (PEFIGS) based on Confidential and Test Plans
  • Tested PIM applications, Graffiti and other capabilities on different Win OSs using Peripheral, Desktop (PC) Acceptance/ Ad-hoc/ Functionality testing
  • Reviewed Confidential, Test Plans; Performed Defect reporting and tracking using Bugzilla

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